0% lettings valuation accuracy
33% lettings fee satisfaction
Dec 21,2012
Dec 21,2012
2
people found
this helpful
this helpful
We used moving on in 2011/2012 to rent a property in the Old Street area. We have just ended a three month battle to get our deposit returned from our landlord there, during which time MovingOn provided no help or assistance, they simply told us 'this is not our responsibility', "it's not our problem". Also, we found out that our deposit was not and never was put into a deposit security scheme as is legally required, which meant that the landlord was able to hold back the deposit in the first place. Moving On should have done more to ensure that the deposits were dealt with properly. After numerous emails, phonecalls, texts, letters and finally threatening legal action directly with the landlord, we've finally got most of it back but he has decided to cut 150 pounds which he says is to cover waterbills that incurred AFTER we moved out. I wish throughout we could have asked Moving on for help or advice, but they just didn't want to know and as far as I know they're still renting out the same property with the same landlord. I thought the whole point of estate agents was that they cover all the legalities and support so that tenants can't get ripped off! Does anyone know where to report rogue landlords/estate agents?
What agent could do to change your mind?
They could have done their jobs properly.Attached Filesnbsp;
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Latest Reviews
7th Sep 2020
reviewed by 'Robert'
3rd Jan 2020
reviewed by 'charlotte'
11th Jan 2019
reviewed by 'Josh'
11th Apr 2013
reviewed by 'disappointed'
21st Dec 2012
reviewed by 'outraged'
Opening Hours
Address
Moving On Property Services
79 Pitfield Street
Islington,London
Greater London
N1 6BT
020 7336 8882
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £665 | £1,517 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 07,2020
Sep 07,2020
0
people found
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this helpful
Contacted agent Lee, I am not sure if it is the real name but the property advertised under name Lee scheduled a viewing for 2PM, but unfortunately the City Mapper brought me to a different property it was 2.02PM when agent called me and I ...
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Jan 03,2020
Jan 03,2020
0
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Terrible agency, run away!
I did everything to leave my flatshare according to the contract and having asked them what to do. As it happened fast and before their holidays, they pressured me with invented reasons to justify to wait the end of their holidays ...
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Jan 22, 2020
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(1)
Hi Charlotte, I had to take my landlord to court to get my deposit back, it took me over a year and a half to finally get it back. This agency does no vetting, and doesn't care when the landlords take money from tenants. i'm happy to contact you if you want further info. ...
Oct 04,2019
Oct 04,2019
1
people found
this helpful
this helpful
No deposit protection scheme.
I've only just resolved a year long legal dispute with the landlord represented by this agency. They were less than helpful during my tenancy, the property was badly in need of repairs, the water pressure was minimal with the shower being ...
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Jan 11,2019
Jan 11,2019
2
people found
this helpful
this helpful
I was reviewing my new estate agency and I came across some of the reviews about our old agency Moving On. From my own personal experience I found them to be very helpful, professional and totally impartial in terms of any bias if there were ...
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Comment on agent fees
reasonable
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Apr 11,2013
Apr 11,2013
3
people found
this helpful
this helpful
Used Moving On in 2012. About four months into the tenancy we had a surprise visit from a debt collection agent. It turned out the landlady was seriously in arrears with her mortgage payments on the property and she didn't even have permission to let. A ...
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Oct 06, 2017
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As a representative from Moving On it's dissapointing to read negative anoynomous reviews where accusers can leave unverifiable comments with no potential for us to take legal action if false or misleading in nature, has this website been provided with any legal evidence that these events occurred??? For all we know these comments could be left by rival agencies or tenants who have been penalised deposit for causing damage etc and who would like to seek some form of revenge by smearing our good ...
Dec 21,2012
Dec 21,2012
2
people found
this helpful
this helpful
We used moving on in 2011/2012 to rent a property in the Old Street area. We have just ended a three month battle to get our deposit returned from our landlord there, during which time MovingOn provided no help or assistance, they simply told us 'this ...
read full review
read full review
What agent could do to change your mind?
They could have done their jobs properly.Attached Filesnbsp;
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Yes
Oct 06,2011
Oct 06,2011
2
people found
this helpful
this helpful
Moving On is categorically the worst agency I have ever had the displeasure of dealing with. From the very beginning of the renting process they were rude, disrespectful and completely shady -- they insisted we didn't need to do an inventory, even though law dictates ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
