0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jan 07,2021
Jan 07,2021
0
people found
this helpful
this helpful
Live next door to a property managed by Bracketts.
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would merely say, would you want to live next door to it and my estate agent has commented on the previous accumulation of rubbish, which included a sofa and other items.
I have photos and I was left quite angry by the way I was spoken to. It is your tenant who is consistently unable to keep things tidy. Why put the cardboard outside the house unless the bin men are coming, the extra rubbish from Christmas has been sitting outside for over a week.
Given the lack of support I got, I will clean it up myself and have offered to let her put her rubbish in my black bin but maybe she should pay for an extra one...
Just not very understanding treatment and I was left angry by the whole conversation, which I had to chase up anyway...
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me I was making a mountain out of a molehill. Would merely say, would you want to live next door to it and my estate agent has commented on the previous accumulation of rubbish, which included a sofa and other items.
I have photos and I was left quite angry by the way I was spoken to. It is your tenant who is consistently unable to keep things tidy. Why put the cardboard outside the house unless the bin men are coming, the extra rubbish from Christmas has been sitting outside for over a week.
Given the lack of support I got, I will clean it up myself and have offered to let her put her rubbish in my black bin but maybe she should pay for an extra one...
Just not very understanding treatment and I was left angry by the whole conversation, which I had to chase up anyway...
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Jul 2021
reviewed by 'juli'
7th Jan 2021
reviewed by 'Jon'
7th Jan 2021
reviewed by 'Jon'
6th Nov 2016
reviewed by 'Guest'
7th Sep 2016
reviewed by 'Flipper'
Opening Hours
Address
Bracketts
132 High Street
Tonbridge
Kent
TN9 1BB
01732 350503
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 50% | £900 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 05,2021
Jul 05,2021
0
people found
this helpful
this helpful
Ruth from Bracketts Tonbridge, has been so helpful, in finding me a 2 bedroom flat, the complete process has been so smooth.
I cannot fault the helpfulness of Ruth and Wendy when it came to finding out if it was pet friendly and their speedy response
...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2021
Jan 07,2021
0
people found
this helpful
this helpful
Live next door to a property managed by Bracketts.
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07, 2021
View all comments
(1)
Thank you for your 1 star review. I am the Branch Manager for Bracketts in Tonbridge and was in the office today when you spoke to my colleague Ruth. I do not think she was insinuating that you are making a mountain out of a mole hill.
Whilst we appreciate your concerns and that you are currently selling your home and this is no doubt having an impact. Both Ruth and Wendy have spoken to the tenant on several occasions and I believe items have been disposed of in the past, it is unfortunate that ...
Jan 07,2021
Jan 07,2021
0
people found
this helpful
this helpful
Live next door to a property managed by Bracketts.
Had issues with the tenant leaving her front garden in poor condition in past. Always been helpful when I have rang, not this time.
Not today, spoke to Ruth, who seemed to be suggesting to me ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06,2016
Nov 06,2016
2
people found
this helpful
this helpful
We went to view a property
Agent has turned up not knowing anything about the property
Did not direct us around it explaining what the property has to offer
Did not know from when the property was available
We explained we would like to use ...
read full review
read full review
Comment on agent fees
Fees were reasonable but it almost felt like they were just trying to make money on us
Was this helpful?
Yes
Yes
Sep 07,2016
Sep 07,2016
3
people found
this helpful
this helpful
Recently viewed a property with this company. They sent a 'weekend representative' to show us the property, who gave us false information regarding the property and didn't know the local area at all. The representative didn't know who the vendor was so lied and made ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Feb 08, 2021
View all comments
(1)
What a Shambles of a company, a large piece of land went on the market (apparently), it was close to my house, I rang 3 times over 24 hours and was told someone would contact me back, then told they would email me, no one knew the price of the land, only 1 person was dealing with it and they had gone home. Totally unprofessional, 1 week later still no reply, needless to say my commercial properties wont be on the market with this firm>:) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Whilst we appreciate your concerns and that you are currently selling your home and this is no doubt having an impact. Both Ruth and Wendy have spoken to the tenant on several occasions and I believe items have been disposed of in the past, it is unfortunate that other items have made their way back into the front garden.
if this was an owner occupied property there is nothing you could do about but we want to work with local residents and tenants to resolve any issues we have on our managed properties.
Some of your comments regarding rubbish being stored in the front garden, this is very hard for us to control if that is where the tenant has decided to put everything.
We will have a chat again with the tenant and see if we can get this rectified. In the meantime if you have spoken directly to our tenant and agreed for additional items to go in your bin then great.