96% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
52% lettings fee satisfaction
Jan 05,2021
Jan 05,2021
3
people found
this helpful
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The worst renting experience I have ever had the misfortune of experiencing.
Overall the staff are completely unhelpful, the maintenance team unresponsive, and good luck getting your deposit back!
We had numerous problems right from the beginning. We were lied to about the heating being electric (we were told it was gas) therefore this affected our bills as we originally told our supplier it was gas heating. There was a gap under the front door big enough to completely put your hand under, when we reported this they shrugged and told us to put down a pillow, which matched the badly fit patio doors with large gaps at the top which occasionally let in rain water, that puddled and damaged the floor, the flat itself was FREEZING cold. I mean even with high energy bills I could wake up and physically see my breath in the air. NOT acceptable. After we had already agreed to a second annual term we received a bill from our electric company for a further £2000!! During our tenancy the electric box downstairs actually blew up and was condemned by an emergency electrician we had to arrange and again CandR did absolutely nothing but shrug when we pointed this out to them.
The office team appear to lose track of everything, we received threats of eviction for ‘unpaid rent’ on two separate occasions, which we had to ring and chase up only to be told “Oh sorry yeah that’s our end you did pay on time.” We often paid early!! The office team do not communicate with each other so everything has to be explained again and again to different people, getting passed around and realising they do this to avoid the issues.
We felt completed trapped and helpless. I have numerous emails detailing problems throughout the two years, including the problem with mice which they never attended or even pretended to care about.
When we eventually got out we spent two entire days cleaning the flat, yet almost two months after we left (we had zero correspondence until I had emailed repeatedly and rang the office 4 times regarding our deposit) we receive a large itemised bill for damages and cleaning procedures which apparently had to be carried out?! Some of this included dirt in the corridor - possibly due to the huge hole in the front door?! Which you can feel literally blows in a draft?1 Furious. However as we didn’t move far we understand the flat was moved straight into as we left and therefore we know this cleaning and damages were never actually addressed, yet apparently this ‘doesn’t matter’ when questioned.
It is of our firm belief the employee in charge of deposits is likely given a ‘target’ amount of which to pull from tenants deposit at the end. An absolute disgrace! We were perfect tenants, always paying rent on time and even jet washing the balcony on occasion to improve its condition!
Learnt a stiff lesson here: Document EVERYTHING! You have to be harsh and rude when getting problems solved and photograph everything when you move in, we were blamed for leaking taps and windows even though we reported these!!
There are much better letting agents in Manchester. We are now with a company who give us a dedicated property manager with a good online issue reporting system. Much better to use, and they reply within the day!
Avoid like the plague!! Have told everyone I know to avoid CandR.
Overall the staff are completely unhelpful, the maintenance team unresponsive, and good luck getting your deposit back!
We had numerous problems right from the beginning. We were lied to about the heating being electric (we were told it was gas) therefore this affected our bills as we originally told our supplier it was gas heating. There was a gap under the front door big enough to completely put your hand under, when we reported this they shrugged and told us to put down a pillow, which matched the badly fit patio doors with large gaps at the top which occasionally let in rain water, that puddled and damaged the floor, the flat itself was FREEZING cold. I mean even with high energy bills I could wake up and physically see my breath in the air. NOT acceptable. After we had already agreed to a second annual term we received a bill from our electric company for a further £2000!! During our tenancy the electric box downstairs actually blew up and was condemned by an emergency electrician we had to arrange and again CandR did absolutely nothing but shrug when we pointed this out to them.
The office team appear to lose track of everything, we received threats of eviction for ‘unpaid rent’ on two separate occasions, which we had to ring and chase up only to be told “Oh sorry yeah that’s our end you did pay on time.” We often paid early!! The office team do not communicate with each other so everything has to be explained again and again to different people, getting passed around and realising they do this to avoid the issues.
We felt completed trapped and helpless. I have numerous emails detailing problems throughout the two years, including the problem with mice which they never attended or even pretended to care about.
When we eventually got out we spent two entire days cleaning the flat, yet almost two months after we left (we had zero correspondence until I had emailed repeatedly and rang the office 4 times regarding our deposit) we receive a large itemised bill for damages and cleaning procedures which apparently had to be carried out?! Some of this included dirt in the corridor - possibly due to the huge hole in the front door?! Which you can feel literally blows in a draft?1 Furious. However as we didn’t move far we understand the flat was moved straight into as we left and therefore we know this cleaning and damages were never actually addressed, yet apparently this ‘doesn’t matter’ when questioned.
It is of our firm belief the employee in charge of deposits is likely given a ‘target’ amount of which to pull from tenants deposit at the end. An absolute disgrace! We were perfect tenants, always paying rent on time and even jet washing the balcony on occasion to improve its condition!
Learnt a stiff lesson here: Document EVERYTHING! You have to be harsh and rude when getting problems solved and photograph everything when you move in, we were blamed for leaking taps and windows even though we reported these!!
There are much better letting agents in Manchester. We are now with a company who give us a dedicated property manager with a good online issue reporting system. Much better to use, and they reply within the day!
Avoid like the plague!! Have told everyone I know to avoid CandR.
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14th Feb 2022
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6th Dec 2021
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1st Dec 2021
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18th Sep 2021
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Opening Hours
Address
C & R Properties
54 Stretford Road, Meridian Square
Hulme,Manchester
Greater Manchester
M15 5JH
0161 227 9990
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £90,000 | £315,000 |
| Lettings | 90% | 52% | £500 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 7 | 19 | 25 | 1 | 7 | 0 | 0 | 0 |
Areas covered
- M15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 25,2024
Sep 25,2024
0
people found
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Nightmarish experience - faulty appliances, withheld deposit for no reason, frequent viewings, refused access to power meter - would recommend staying away.
Boiler, microwave, oven, dishwasher were not working when we moved in - took several months to resolve.
Tried to schedule about 15 viewings during ...
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Feb 14,2022
Feb 14,2022
0
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C&R provided a professional & friendly service during the 10 years plus that they managed the rental of my property. Equally good during the sale process....
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Dec 08,2021
Dec 08,2021
0
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Brilliant agents!
The speed of listing, the quality of the photos and video, responsive interaction all lead to a smooth house sale.
Thanks all!...
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Dec 06,2021
Dec 06,2021
0
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It has been a very traumatic time for my brother and I who have lost a member of our family each year for the past three years. Losing mum almost took us to breaking point and I'll never forget Gourmet giving us some kind words ...
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Dec 01,2021
Dec 01,2021
1
people found
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Avoid this place people! I had a terrible experience with them. They have zero respect for their clients. When you leave, they will take your deposit and claim all sorts. The manager * is very bitter and staff are rude and arrogant. Avoid at all costs!!!...
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Dec 02, 2021
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Oh dear Gurmot. Seemed to have touched a nerve haven’t I? Well judging by all of the negative reviews on Google as well as here, it seems I’m not the only one that was had over by your so called company.
Your extremely defensive responses to any negative review clearly shows the person you are. You have no compassion and when my friend and I were tenants we found you and most of your staff rude and arrogant. I watched several times staff ignore phone calls when I visited your office. I h ...
Sep 18,2021
Sep 18,2021
1
people found
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this helpful
We have had issues with them from the start. First we were not told the full amount to be paid until A WEEK before move in, which was rudely rebutted with a ‘well you should have known’ sort of response. Then the move in time ...
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Dec 06, 2021
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Hi, I’m one of the other tenants living in this house too. Can I just firstly add we never got given the option to move in a day later, only to move in later in the afternoon. Secondly, I thought I’d update you on how your staff failed to tell me my guarantor failed until 2 months before move in date when the application was sent off months prior to this. My other housemate was infact told her guarantor failed too, so had to pay the upfront cost, to then find out once we moved in there was a ...
Sep 04,2021
Sep 04,2021
0
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Moved In to a property without power or hot water. Contacted them and the call was not answered multiple times. When I did get through they said they will call me back, they never did.
The next day I got an email basically saying “can ...
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Sep 04, 2021
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Hi Daniel, I'm sorry that you have not had a smooth move in. I don't understand what has gone wrong as all of our properties have all mains connected and should be a case of just turning a boiler/tank on. As i don't know your full name i'm assuming that you have taken on a MANAGED property and not a LET ONLY property. If a gas safety is required then you would of already had an electronic copy from our referencing platform, which is easy is enough for you to obtain.
In terms of ringing the o ...
Sep 01,2021
Sep 01,2021
0
people found
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Had an awful experience.
Awful customer service.
I was renting a flat from this agency. When it comes for payments or any other fee that tenants have to pay, they immediately write an email or call. But when tenants need some help, or returning deposit ...
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Aug 17,2021
Aug 17,2021
1
people found
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this helpful
AWFUL! Rude, unprofessional, dismissive and disinterested.
Why on earth any landlord would use them (probably really cheap, but cheap is what you get)... This is a question I thought as I waited for them in the rain for 25 minutes because they were late and couldn't ...
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Jan 05,2021
Jan 05,2021
3
people found
this helpful
this helpful
The worst renting experience I have ever had the misfortune of experiencing.
Overall the staff are completely unhelpful, the maintenance team unresponsive, and good luck getting your deposit back!
We had numerous problems right from the beginning. We were lied to about the heating being ...
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Sep 12,2019
Sep 12,2019
5
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I can't express enough to stay away from C & R properties. If there was a 0 rating I would use it.
Not only were they rude & manipulative, they also ignored countless emails regarding maintenance which later they used against us to take our deposit, they sent ...
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Sep 06,2019
Sep 06,2019
2
people found
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Avoid like the plague! Their staff don't respect being asked to give proper notice, had one just try and let themselves in. They got angry when I turned them away!
Horrible Horrible agents!...
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Jun 01,2019
Jun 01,2019
0
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Recently completed the purchase of a house in the Hulme area. We decided to view some properties listed under C&R Properties as they are easily the market leaders. It's hard to miss the sheer number of properties that they either let out or sell ...
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Comment on agent fees
No fees for buyers
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Feb 19, 2020
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Gurmet and the team were fantastic all the way through the sales process. Great communication, very friendly. Would definitely recommend. ...
May 08,2019
May 08,2019
0
people found
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C&R did a good professional job through the whole sale process. They kept me informed of progress and worked hard to achieve an agreed sale and followed the process through to completion. I also use C&R for property rental and they are very ...
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Comment on agent fees
Fees are fairly priced for the services provided
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Apr 11,2019
Apr 11,2019
0
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We were remotely selling a property and C&R did everything for us. House clearance, decorating, repair works were all taken care of by the C&R team. The work was to an immaculately high standard, and exceptionally affordable. Communication was excellent throughout. Within 1week ...
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Comment on agent fees
Out of 4 quotes, C&R was the lowest.
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Feb 19,2019
Feb 19,2019
3
people found
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Absolute nightmare to deal with and never give you an update on my sale ,ongoing sale for 5 months and I have incurred large legal fees .
Many failed viewings causing headache for my tenant.
They never call you back or respond to your email
Avoid this ...
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Comment on agent fees
Bad for the service they provide
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Jan 23,2019
Jan 23,2019
4
people found
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Apologies for the long review but if it helps even one single person staying away from this agency it will be worth the time I've spent writing it. We have been 2 years with C&R and during that time we have mostly been ignored while ...
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Comment on agent fees
unprofessional and dishonest
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Mar 19, 2019
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Dear Pasquale,
n
nThank you for your review, which we note all the issues you claim to have raised. We remember very clearly the whole application process and the fact that you had a pet dog and was open and honest by giving this information before hand and even graced us with you dog’s presence when you into our offices to sign the tenancy agreement. We have always been very accommodating with your requests and any repairs have been that you have raised had been addressed within an appropriat ...
Dec 20,2018
Dec 20,2018
2
people found
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this helpful
Everything started the very first day when we went to sign the tenancy agreement. Before signing the agreement we were ment to look around the house for the last time to make sure everything is fine, but got told to sign the agreement first and ...
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Dec 20,2018
Dec 20,2018
0
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I have been a tenant of C and R properties for approximately 5 years and I have to say that on all the occasions that I have had to contact their Hulme office all of the staff have been very helpful.
All maintenance issues are dealt ...
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Comment on agent fees
N/A
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Oct 11,2017
Oct 11,2017
0
people found
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I appreciated the short notice viewing on a property we loved. Put an offer in straight away. Referencing was done pretty quickly and we moved in as planned. I've read some of the reviews but they are no different to other agents. Been renting for ...
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Comment on agent fees
Agents were average but maintenance staff and admin team were great
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Aug 03,2017
Aug 03,2017
8
people found
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this helpful
If I could these 0 stars I would.
Never in my life will I go with C&R properties again!
Moved out of our flat in June and now it's August and still no deposit received - chased and chased and they're very reluctant to sort ...
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Comment on agent fees
AWFUL - you are ridiculous and very unreasonable
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Jul 17,2017
Jul 17,2017
0
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We received great customer service, the agents were very responsive and always quick to get back to us. C&R provided some excellent advice that allowed us to secure a sale. I was extremely happy with their services....
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Comment on agent fees
Competitive - very reasonable.
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Jun 28,2017
Jun 28,2017
0
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I have Recently rented a property through c&r properties and the whole process has been nothing but stress free. I would highly recommend using these agents as I found they would go above and beyond to help you in any way they can....
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Comment on agent fees
Good
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Jun 28,2017
Jun 28,2017
0
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Excellent estate agents cannot thank Dale Madden enough for all his help and hard work. Would definitely recommend these agents....
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Comment on agent fees
Excellent
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May 06,2017
May 06,2017
0
people found
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Excellent agents!!!
I sold my property through C & R Properties and the whole process was stress-free, as everything was taken care of by the agents.
Very efficient, hardworking and courteous people and I highly recommend them....
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Comment on agent fees
Great.
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Apr 27,2017
Apr 27,2017
0
people found
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Rented my house through C & R properties for the last year and from start to finish they really looked after me and my place
Looked around to compare with other letting agent and decided to rent my house out again through C&R again, I ...
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Comment on agent fees
Ok
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Feb 23,2017
Feb 23,2017
0
people found
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I have a problem with returning deposit, it's quite very late. But, after I got the response from them, I have received my deposit within 1 week. However, they deducted my deposit almost a half at first time because they did not see the email that ...
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Dec 19,2016
Dec 19,2016
0
people found
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C&R dealt with the advertising and arranging viewings for the sale of my property and only praise them for the brilliant service I received.
Gurmet and Charlotte always kept me up to date with what was happening and if needed they offered additional assistance.
...
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Comment on agent fees
Excellent, completely affordable
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Oct 21,2016
Oct 21,2016
0
people found
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C&R recently acted as selling agents for my property. A buyer was found quickly without even the need for a sales board! All my queries were answered promptly and in a friendly manner. The sale went through so easily from my standpoint because all ...
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Comment on agent fees
Fees were reasonable and VAT was waived.
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Sep 29,2016
Sep 29,2016
0
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Had a great service off Charlie very professional and couldn't help me enough! Viewed the property and transaction was carried out very smoothly!...
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Comment on agent fees
Very reasonable
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Vendor Fees
1%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 19/10/2022, 3:23 PM by Gurmet ChumberComplaints Procedure
No procedure set.
Last updated at 2:23 PM 19/10/2022 by Gurmet Chumber
