100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Dec 24,2020
Dec 24,2020
3
people found
this helpful
this helpful
My nightmare with this firm darted in 2017 when they put a tenant into the house next door. I complained to them about the noise and the state of the garden to no avail. I had lived in this lovely estate since 2004 and my intention was to stay there. This particular neighbourhood used abusive language and would scream and shout in the early hours of the morning. I complained again. Nothing happened. Eventually she was evicted due to none payment of rent. I thought my nightmare was over. No such luck. The next neighbours moved in with several dogs and a pigeon cree in the garden which was the biggest eye sore I have ever seen! It appears the land lord took extra money as a deposit to allow for all of this. Then the drugs started and the foul language. I had finally had enough and have been forced to move out! Why should people have to put with this shocking behaviour!
I don’t expect a response as obviously this firm doesn’t care, I will however be posting on face book!!
I don’t expect a response as obviously this firm doesn’t care, I will however be posting on face book!!
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Latest Reviews
1st Feb 2023
reviewed by 'Jules'
6th Apr 2021
reviewed by 'Rachel'
14th Feb 2021
reviewed by 'Ewan'
24th Dec 2020
reviewed by 'Adriana McCool'
26th Nov 2020
reviewed by 'Victoria'
24th Nov 2020
reviewed by 'Ajay'
Opening Hours
Address
Rook Matthews Sayer
Unit 12 Gosforth Shopping Centre, High Street
Gosforth
Tyne & Wear
NE3 1JZ
0191 284 7999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £138,500 | £350,000 |
| Lettings | 100% | 83% | £625 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 1 | 3 | 1 | 1 | 0 | 1 | 1 |
Areas covered
- NE3
- NE13
- NE7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 01,2023
Feb 01,2023
0
people found
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Used Rook Matthew to sell my house and the sale was achieved very quickly and efficiently .I had a number of viewings over a weekend and this was managed very efficiently with good communication .
We also tried to buy a property being sold by the ...
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Apr 06,2021
Apr 06,2021
0
people found
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I couldn't have asked for more. Sound advice on how best to market my house, really good communication, great attention to detail in contact with the other parties who needed to be kept informed. Thanks to the whole team....
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Feb 14,2021
Feb 14,2021
0
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I was helped through the housebuying process and mortgage selection by Neil who was very knowledgeable and helpful. I had no idea what to expect when buying a house so his expertise and advice were invaluable....
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Dec 24,2020
Dec 24,2020
3
people found
this helpful
this helpful
My nightmare with this firm darted in 2017 when they put a tenant into the house next door. I complained to them about the noise and the state of the garden to no avail. I had lived in this lovely estate since 2004 and my intention was ...
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Nov 26,2020
Nov 26,2020
0
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Following a good experience buying via RMS I returned, I have recently rented my home through RMS, I had my initial consultation from David who answered my questions and gave me Adele as a point of contact.
I have spoken with Adele a lot during ...
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Nov 24,2020
Nov 24,2020
0
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RMS are a great letting agent.I have used them for many years and they always deliver. All the staff I have dealt with have been absolutely brilliant. Adele has helped me find quality tenants and her knowledge advice and communication has always been top ...
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Nov 22,2020
Nov 22,2020
0
people found
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A huge thank you to Adele and Simon for their efforts in securing a new tenant and arranging all the necessary follow-up works for the flat, in such a prompt manner.
Adele has always kept me updated directly by phone and she certainly sounds a ...
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Nov 05,2020
Nov 05,2020
0
people found
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We have recently bought through RMS. It wasn't a straight forward purchase and quite an unusual mortgage product but we received amazing support from Neil as Mortgage Advisor and Sian and Laura in the sales and after sales teams. I would highly recommend anyone to ...
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Oct 12,2020
Oct 12,2020
0
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We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries ...
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Jun 19,2019
Jun 19,2019
1
people found
this helpful
this helpful
Selling my house had been an absolute nightmare in a previous sale due to going with an online estate agent so I was absolutely dreading it with how stressful it can be. Going with Rook Matthews Sayer Gosforth was the best decision, from the very ...
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Sep 16,2016
Sep 16,2016
7
people found
this helpful
this helpful
After renting for the last year with RMS I have to say that they are awful at getting back to any repairs that need doing and they have shown a complete lack of competence and care towards their customers that rent houses with them. If ...
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Comment on agent fees
Extortionate for a few credit checks, the first fee given was increased after they wanted a reference from a previous estate agent.
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Apr 12,2016
Apr 12,2016
3
people found
this helpful
this helpful
The service I received from RMS Gosforth was exceptional. From the initial stages to the final tenancy being signed, all communications were dealt with in a friendly and professional way. The staff who work in branch have a clear understanding of their business and their ...
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Comment on agent fees
I thought the fees were very fair considering the work involved.
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May 22,2014
May 22,2014
7
people found
this helpful
this helpful
Sandra Bennett and her team of students were terrible to deal with. I suspected they were not doing a good job so I asked a friend of mine to offer on my home. They did not pass the offer along to me. I don't know ...
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Last updated at 9:29 AM 25/03/2022 by
Best Letting Agent in Gosforth 
