60% sales valuation accuracy
25% sales fee satisfaction
50% lettings valuation accuracy
36% lettings fee satisfaction
Dec 22,2020
Dec 22,2020
1
people found
this helpful
this helpful
If I could give zero stars, I would. Make sure you’re rigorous with inventories and records.
They firstly messed us around with bills - told us to sign up to “Tilli”, our sign up didn’t go through, they then informed us that we actually had to pay our electrical bill to them. They refused to invoice us, we never received a receipt or an actual amount we had to pay. Just someone on the other end of the phone quoting a number. We still don’t know if the amount we were asked for was completely legitimate.
Not the worst part though. Upon move out they claimed we owed a greater amount than our deposit in mostly bogus fees. A cleaning fee we’re happy to pay, that’s unfortunately standard renting. A fabricated £600 “missing rent fee”, we were not. We took it to the deposit holding scheme and after many months we won the case, as we obviously did not owe rent. We also were quoted a missing electric bill, which we were happy to pay, we just wanted a receipt! They were unable to even produce an invoice/evidence of how much we had to pay for the holding scheme. The deposit holding scheme did not make us pay this full electric bill.
They do not answer their phones, or emails. Our shower broke in our last week there and they didn’t get it fixed in time for the new tenant moving in, she moved in to a broken shower and they didn’t even think to notify her, and they were still trying to contact us about the repairs weeks after we’d moved out.
They refused to undertake legally required electric work, required due to the age of the building. This endangers tenants.
The actual apartment was extremely poor quality, walls peeling, carpet at least 10 years old (they tried to charge us to clean it at the end of the tenancy), bathroom falling apart, linoleum coming up. We lived there out of desperation for a roof over our heads in an awful time. They had no sympathy when we had to move out due to my mother’s death during the Covid pandemic.
I beg you, if you’re looking for a home, do not use Tucker Gardner. I’m surprised they’re still in business after all of the rules they’ve broken. Make sure you have enough in savings to not rely on your deposit being returned, you won’t see it for months, if you even see it at all. I see they’ve done this to many, many others, so this is certainly a trend.
That being said, Vinnie is a lovely member of the company. He was incredibly friendly and helpful through all of this. Vinnie mate, you deserve better than TG. Worth mentioning, I’m sure like a lot of cases, this fault was not on the actual working people in the company. Usually these issues are a company/parent company issue, most agents are just trying to pay their bills like the rest of us.
Keep track of your deposit, keep your lease and your paperwork for everything. Keep paper trails, contact via email and not over the phone. Your deposit is your legal property. I would recommend joining a tenants union if you have troubles.
They firstly messed us around with bills - told us to sign up to “Tilli”, our sign up didn’t go through, they then informed us that we actually had to pay our electrical bill to them. They refused to invoice us, we never received a receipt or an actual amount we had to pay. Just someone on the other end of the phone quoting a number. We still don’t know if the amount we were asked for was completely legitimate.
Not the worst part though. Upon move out they claimed we owed a greater amount than our deposit in mostly bogus fees. A cleaning fee we’re happy to pay, that’s unfortunately standard renting. A fabricated £600 “missing rent fee”, we were not. We took it to the deposit holding scheme and after many months we won the case, as we obviously did not owe rent. We also were quoted a missing electric bill, which we were happy to pay, we just wanted a receipt! They were unable to even produce an invoice/evidence of how much we had to pay for the holding scheme. The deposit holding scheme did not make us pay this full electric bill.
They do not answer their phones, or emails. Our shower broke in our last week there and they didn’t get it fixed in time for the new tenant moving in, she moved in to a broken shower and they didn’t even think to notify her, and they were still trying to contact us about the repairs weeks after we’d moved out.
They refused to undertake legally required electric work, required due to the age of the building. This endangers tenants.
The actual apartment was extremely poor quality, walls peeling, carpet at least 10 years old (they tried to charge us to clean it at the end of the tenancy), bathroom falling apart, linoleum coming up. We lived there out of desperation for a roof over our heads in an awful time. They had no sympathy when we had to move out due to my mother’s death during the Covid pandemic.
I beg you, if you’re looking for a home, do not use Tucker Gardner. I’m surprised they’re still in business after all of the rules they’ve broken. Make sure you have enough in savings to not rely on your deposit being returned, you won’t see it for months, if you even see it at all. I see they’ve done this to many, many others, so this is certainly a trend.
That being said, Vinnie is a lovely member of the company. He was incredibly friendly and helpful through all of this. Vinnie mate, you deserve better than TG. Worth mentioning, I’m sure like a lot of cases, this fault was not on the actual working people in the company. Usually these issues are a company/parent company issue, most agents are just trying to pay their bills like the rest of us.
Keep track of your deposit, keep your lease and your paperwork for everything. Keep paper trails, contact via email and not over the phone. Your deposit is your legal property. I would recommend joining a tenants union if you have troubles.
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Jul 19, 2021
I am not surprised at all. They seem to have a pattern of behaviour with every tenant. the absolute worst. Sorry you had to go through this, I've been there and it was very stressful.
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Opening Hours
Address
Tucker Gardner
Bateman, House, Hills Road
Cambridge
Cambridgeshire
CB2 1LQ
01223 576826
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 25% | £825,000 | £900,000 |
| Lettings | 50% | 36% | £360 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 10 | 3 | 32 | 1 | 0 | 0 | 1 | 0 | 10 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 02,2023
Feb 02,2023
2
people found
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Worst experience with a letting agent in 20 years of being a landlady.
Don't trust them to perform a check-out service if you need a comprehensive service. Avoid at all costs....
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Apr 27, 2023
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I can confirm this comment. The ‘professional’ was surprised that we were waiting at the property to accompany him. He had already just not turned up the first day he was due. He told us he likes to turn up unannounced. We soon discovered why. The check out service was shockingly bad. A few photos were clicked off. Damage was missed which we had to point out to him. We had to argue for damage to be included. He did not really appear to be interested. I would advise anyone to use ...
Dec 31,2022
Dec 31,2022
1
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I recently requested Tuckers estate agents, in Histon to come and value my property. I WISH I HAD NEVER BOTHERED. There has been a catalogue of errors from start to finish (The property never sold) I have had numerous meetings with the team at the ...
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Jun 24,2022
Jun 24,2022
0
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I have used TG for eight years to help run my small letting business, but lately found them to be very disorganised, unhelpful and unfriendly- bordering rude!
I needed to release a deposit and they were not too concerned, I had to continually call/email ...
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Jun 09,2022
Jun 09,2022
0
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I never thought I would experience such a genuine person as Deborah Hunt. She saw the needs of my family and she helped me from day one. Very supportive and caring and I felt that she wanted me to have the right property for my ...
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May 25,2022
May 25,2022
0
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Reliable honest excellent customer service I would definitely recommend this company to anyone that's looking for rent as they are quick
I came across Natasha she was absolutely amazing really helpful excellent customer service skills...
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Aug 16,2021
Aug 16,2021
1
people found
this helpful
this helpful
This is the very worst estate agent I have ever used! Avoid like the plague! They never ever answer the phone and they advised that they had found a buyer, took the house off the market and over 4 months later, I discovered that the buyer, ...
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Jul 19,2021
Jul 19,2021
1
people found
this helpful
this helpful
TG are by far the worst agency I have ever had the misfortune of dealing with. They were very disorganised and unprofessional. They didn't tell me the property needed more work before moving in until two days before my moving date, which meant I had ...
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May 27,2021
May 27,2021
0
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TuckerGardner found great tenants for me. Kate-McFadzean gave excellent service: friendly and efficient and keeping me informed of progress. I would highly recommend TuckerGardner as letting agents....
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May 27,2021
May 27,2021
0
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TuckerGardner found great tenants for me. Kate McFadzean-Ferguson gave excellent service; friendly and efficient while keeping me informed of what was happening.
I would highly recommend TuckerGardner as letting agents....
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Jan 07,2021
Jan 07,2021
1
people found
this helpful
this helpful
I first spoke to Oliver Rivers about selling my property. He was very personable and organised everything. I requested 2 open days and left George Harrison in charge. He is a charming young man and very efficient - so efficient he sold the house. In these ...
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Dec 22,2020
Dec 22,2020
1
people found
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this helpful
If I could give zero stars, I would. Make sure you’re rigorous with inventories and records.
They firstly messed us around with bills - told us to sign up to “Tilli”, our sign up didn’t go through, they then informed us that we ...
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Jul 19, 2021
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I am not surprised at all. They seem to have a pattern of behaviour with every tenant. the absolute worst. Sorry you had to go through this, I've been there and it was very stressful. ...
Oct 27,2020
Oct 27,2020
3
people found
this helpful
this helpful
I would give them 0 or even less, if possible. Useless useless and one more time useless. I would not use them even for free ! I am so shocked at the chaos, disorganization and lack of any common sense. And degree of arrogance from some of ...
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Oct 08,2020
Oct 08,2020
0
people found
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shittest agents! there is an inundation in our flat. they dont do anything. no hot water for months, water leaking throught the roof, carpet being fully damped..ETC...
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Aug 11,2020
Aug 11,2020
4
people found
this helpful
this helpful
Rented from TG for 2 years. Whilst renting with them, they were OK, but we often had to ask questions two or three times to get an answer.
The main problem we have with them is that we left the property on March 4th 2020, and we ...
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Jul 29,2020
Jul 29,2020
3
people found
this helpful
this helpful
I can’t even give them any rating
Shocking company
Disgusting behaviour from them don’t expect to get your deposit back at any time when you move out still waiting
They don’t reply to emails and there service is a joke.
How there ...
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Jun 17,2020
Jun 17,2020
3
people found
this helpful
this helpful
Very Worst customer service. No response from property managers. I have been contacting them from last 9 months for property repairs which are left to be done at time of property handover. None of them respond. Tried every possible way called, emailed and raised a request ...
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May 03,2020
May 03,2020
3
people found
this helpful
this helpful
Avoid !!!!! We were tenants for them for 8 years we moved out a month and 1 week ago still waiting for the deposit...They are trying to take 620.00 out of the deposit...Luckily my deposit have stepped in...Hopefully resolve the matter...Also house was never painted ...
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Apr 22,2020
Apr 22,2020
3
people found
this helpful
this helpful
I moved out of my rental property on 16 March and am still awaiting my deposit. Someone else has moved into the property so Tucker Gardner currently have 2 deposits for the same property. I have emailed the agent Richard Levy several times with no response. Everything ...
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Feb 25,2020
Feb 25,2020
4
people found
this helpful
this helpful
Have used TG to manage our rental property for a number of years but quality of service, attentiveness and pro-activity other than for collecting fees in the last two years has markedly declined. I don’t blame individual members of staff as such because there ...
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Feb 21,2020
Feb 21,2020
4
people found
this helpful
this helpful
Avoid them like the plague! Seems fine until you sign the tenancy agreement and pay the deposit, from then onwards they repeatedly fail to meet their responsibilities whilst continuing to charge full price. Extremely unprofessional, at least two staff have been very rude, they charge ...
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Dec 03,2019
Dec 03,2019
4
people found
this helpful
this helpful
Had terrible experience with this company. Always held rental with the excuse of system issues; hired contractors who did poor quality jobs and charged us a lot of money; nobody came out to take responsibilities when damages made to our property, lots of excuses; play ...
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Nov 30,2019
Nov 30,2019
0
people found
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this helpful
I have been dealing with Rachel who has been absolutely fantastic in all respects!I will highly recommend Tucker Gardner to all my friends and family!Rachel is a credit to your company??...
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Jun 09,2019
Jun 09,2019
6
people found
this helpful
this helpful
We have rented with Tucker & Gardner for over 4 1/2 years now. We have been fighting a section 21 to end the tenancy as the owner was given incorrect information which led to the action. We have now received a court order saying we have to leave. All ...
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Jun 01,2019
Jun 01,2019
7
people found
this helpful
this helpful
Be aware that they will by all means get part of your deposit deducted. They don't do necessary repairs, but try to get you to pay for them. They are crooks and cheats....
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Comment on agent fees
Extremely bad
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May 01,2019
May 01,2019
10
people found
this helpful
this helpful
Bunch of dishonest property managers. Very unprofessional, dismissive ,do not respond to emails.
They have not done property inspections as agreed. If their contractors do repairs ,it cost 3 times more normal charges . End of tenancy deliberately missed what have been missing or damaged . Do not ...
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Apr 10,2019
Apr 10,2019
5
people found
this helpful
this helpful
Some good agents, but too many deadbeats.
Like many other reviewers I had the 'delight' of turning up to a viewing, waiting for the agent to arrive (late) and without keys, thereby wasting my journey and taking time out of the working day.
Inventories are ...
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Apr 02,2019
Apr 02,2019
0
people found
this helpful
this helpful
Alexandra has been excellent and I would not hesitate in recommending her. She has a situation, recommends the action to be taken and gets on with it. Things therefore get done with little fuss, which I as a landlord really appreciate....
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Comment on agent fees
Very reasonable
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Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Work is done professionally and with efficiency, pleased with your performance since looking after our flat. You have been giving us feedback promptly on all issues regarding the flat. We would like to take this opportunity to wishing you all the best and keep up ...
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Comment on agent fees
Good
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Mar 17,2019
Mar 17,2019
6
people found
this helpful
this helpful
Renting with Tucker Gardner is definitely the WORST decision we made. Absolutely do not do it. You have to chase them at least 5 times to get a response to any email, they are hugely incompetent at dealing with tenant issues and lack any common sense. ...
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Comment on agent fees
average
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Oct 28,2018
Oct 28,2018
4
people found
this helpful
this helpful
Rented with TG for 6 years and it was a HORRIBLE experience. They are extremely difficult to get hold of, they will try to make you pay for the repairs they (landlord) should be responsible for or just ignore the issues we reported. When we handed ...
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Comment on agent fees
Fees kind of average I guess but they will have a set of fees when you move in and then you may get a different list of fees when moving out. Check the paperwork!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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