0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Dec 22,2020
Dec 22,2020
0
people found
this helpful
this helpful
Reliable Homes offer Excellent full tenancy management services for our property. The professional team led by Jakub Orna, Elena Orna, Kayleigh Weston, Cory Devayya are truly excellent. Recently, our former tenants left and within a very short time, new tenants were found and tenancy agreement was settled very smoothly. Unfortunately, a water was alerted recently in our flat and affected the flat below and caused some damages. The incident was resolved very quickly and efficiently by Ms. Kayleigh Weston. Kayleigh is so proficient and she handled the issue without causing any concern to me as a landlord - a real demonstration of offering "Customer Service Excellence". The services provided by Reliable Homes are highly commendable. Please keep up with the Excellent Services!
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Latest Reviews
6th Apr 2021
reviewed by 'Monika'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- N3
- Finchley
- N12
- North Finchley
- N2
- East Finchley
- EN5
- Barnet
- EN4
- Cockfosters
- N20
- Whetstone
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 06,2021
Apr 06,2021
0
people found
this helpful
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Kayleigh was incredibly responsive, kind and helpful while we were in the process of checking out and whenever we had any queries....
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Dec 22,2020
Dec 22,2020
0
people found
this helpful
this helpful
Reliable Homes offer Excellent full tenancy management services for our property. The professional team led by Jakub Orna, Elena Orna, Kayleigh Weston, Cory Devayya are truly excellent. Recently, our former tenants left and within a very short time, new tenants were found and tenancy agreement ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a highly professional service to all our clients and customers. In the unlikely event
that something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to Reliable Homes, 37a Broadway Parade, London, N8 9DB,
including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it,
enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the managing director.
We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street
Salisbury
Wiltshire, SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.No procedure set.
Last updated at 10:15 AM 27/09/2019 by heather heather
that something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing to Reliable Homes, 37a Broadway Parade, London, N8 9DB,
including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it,
enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the managing director.
We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street
Salisbury
Wiltshire, SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.No procedure set.
