75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction
Dec 21,2020
Dec 21,2020
4
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The left hand doesn't talk to the right here.
I dealt with three agents - Agent #1 who called me after I had an enquiry on a property they were letting. This agent, though extremely pleasant, gave me completely incorrect financial information - overpricing the holding deposit by about £20 and claiming the security deposit was nearly £2000 because they just multiplied the monthly rent by five, rather than the weekly rent.
Concerned, I called back the following day and spoke to Agent #2. This agent was very patient and lovely to speak to, correcting all the wrong information and asking who the first agent I spoke to was. What this agent DIDN'T do was tell me about Leaders horrendously strict "Affordability Policy" until after promising me everything was fine, it was all looking good, checking I could provide a guarantor, really making me think the move would be smooth... then oops, nope! According to them, I made so little money that they wouldn't even ACCEPT the fact I had a guarantor (and could provide a reference from a previous landlord that I was a tenant for for two years and never defaulted once on a payment.) They wanted six months of rent, up front.
Tired and frustrated, I pulled every string I could to find the £1800 I was short of. I organised a viewing at the property.
Agent #3 was, also, polite and lovely. They didn't show me room #2 however, which was the room I was meant to be viewing. "Oh, no, there's somebody in that room," they said. "Come on though, let me show you the others!" When I asked this agent whether any of these "other" rooms had the same PCM as the room I was looking at, she looked at little phone and then smiled and said "I think my spreadsheet is wrong, to be honest! This room should be the same price."
Exhausted but otherwise hopeful, I came back home from the viewing and called Agent #2. "What room are you renting?" they asked, just to be sure. "Room 5" I replied. A sudden pause. This agent then told me that that room was definitely not the same PCM as the other one. They asked why I hadn't been shown room 2. "Because there's already a tenant in there," I respond, angry that apparently, somehow, no agent in this branch talks to the other agents under any circumstances and I'm finding myself doing their jobs FOR them, ferrying information to and fro. Agent #2 puts me on hold to talk to Agent #3. She comes back and tells me "Right, yeah, so I guess the landlord privately rented that room out. Um. I can... take your details, if you like, and ask the landlord if he'd be willing to lower the rent per month on that room?"
"Sure, do that." Spoilers for how the story ends: the landlord would not reduce the price on that room. After everything I had gone through, including the humiliating requests for help from family and friends for a sudden windfall of money I needed because of a policy Leaders refused to tell me about until the last second, I couldn't believe how overall unprofessional it was. I told the second agent that, you know what? I'm not interested, I'll be looking elsewhere. Any property Leaders lets I'd need to pay that six months for in advance anyway.
Then, the following day (a whole week after this debacle started) I get an email from Agent #1. They're so, so sorry. They got all the information wrong and the holding deposit was actually X and the security deposit was Y and could they organise a viewing for me? I couldn't BELIEVE that I received this email, after everything. So I reply, and I express that no thank you, I'm not interested and, to be honest, I've had a rather bad experience overall.
I get a call from Agent #2 asking if I'm interested in a different house. I tell them that, look, they were lovely but I'm really not interested in needing to go try find a bunch of money again for their properties, and I've found somewhere else - at which point I'm practically cut off with an "Oh okay thank you! /click" as the phone goes dead. I get another email reply from Agent #1 who, valiantly, tries to take the fall for their team and they are so sorry, it's all on them. And then they try to advertise two more properties to me anyway. I almost have to respect the commitment.
Each of the three agents, as an individual, were lovely to speak to and very polite. But overall as a TEAM, I couldn't have had a more frustrating, upsetting and embarrassing experience, with agents who didn't seem to talk to one another, who promised information on their system "was wrong" when it wasn't, who withheld important financial information like the affordability policy until the very last second or who didn't get told that the "sale" had fallen through and emailed me to try and arrange a viewing for a room that WASN'T AVAILABLE ANYWAY. I have nothing against any of the three individuals I spoke to, but I cannot condone how unprofessional this entire farce was overall and the fact that none of them spoke with any of the others prior to speaking with me to get their facts straight and in order.
I won't be recommending Leaders to anybody who has a tight budget or to anybody who wants an overall smooth and professional experience with a team who actually speaks to one another - and their landlords they let for - to make sure they have information that's up to date. In the time it took Leaders to get their collective heads together and realise the room they were letting wasn't even available, a different letting agency had already been on the phone to the landlord of their property to confirm things and had sent me paperwork. (Oh, and didn't effectively tell me that I was so poor in their eyes that I couldn't even have a guarantor.)
I dealt with three agents - Agent #1 who called me after I had an enquiry on a property they were letting. This agent, though extremely pleasant, gave me completely incorrect financial information - overpricing the holding deposit by about £20 and claiming the security deposit was nearly £2000 because they just multiplied the monthly rent by five, rather than the weekly rent.
Concerned, I called back the following day and spoke to Agent #2. This agent was very patient and lovely to speak to, correcting all the wrong information and asking who the first agent I spoke to was. What this agent DIDN'T do was tell me about Leaders horrendously strict "Affordability Policy" until after promising me everything was fine, it was all looking good, checking I could provide a guarantor, really making me think the move would be smooth... then oops, nope! According to them, I made so little money that they wouldn't even ACCEPT the fact I had a guarantor (and could provide a reference from a previous landlord that I was a tenant for for two years and never defaulted once on a payment.) They wanted six months of rent, up front.
Tired and frustrated, I pulled every string I could to find the £1800 I was short of. I organised a viewing at the property.
Agent #3 was, also, polite and lovely. They didn't show me room #2 however, which was the room I was meant to be viewing. "Oh, no, there's somebody in that room," they said. "Come on though, let me show you the others!" When I asked this agent whether any of these "other" rooms had the same PCM as the room I was looking at, she looked at little phone and then smiled and said "I think my spreadsheet is wrong, to be honest! This room should be the same price."
Exhausted but otherwise hopeful, I came back home from the viewing and called Agent #2. "What room are you renting?" they asked, just to be sure. "Room 5" I replied. A sudden pause. This agent then told me that that room was definitely not the same PCM as the other one. They asked why I hadn't been shown room 2. "Because there's already a tenant in there," I respond, angry that apparently, somehow, no agent in this branch talks to the other agents under any circumstances and I'm finding myself doing their jobs FOR them, ferrying information to and fro. Agent #2 puts me on hold to talk to Agent #3. She comes back and tells me "Right, yeah, so I guess the landlord privately rented that room out. Um. I can... take your details, if you like, and ask the landlord if he'd be willing to lower the rent per month on that room?"
"Sure, do that." Spoilers for how the story ends: the landlord would not reduce the price on that room. After everything I had gone through, including the humiliating requests for help from family and friends for a sudden windfall of money I needed because of a policy Leaders refused to tell me about until the last second, I couldn't believe how overall unprofessional it was. I told the second agent that, you know what? I'm not interested, I'll be looking elsewhere. Any property Leaders lets I'd need to pay that six months for in advance anyway.
Then, the following day (a whole week after this debacle started) I get an email from Agent #1. They're so, so sorry. They got all the information wrong and the holding deposit was actually X and the security deposit was Y and could they organise a viewing for me? I couldn't BELIEVE that I received this email, after everything. So I reply, and I express that no thank you, I'm not interested and, to be honest, I've had a rather bad experience overall.
I get a call from Agent #2 asking if I'm interested in a different house. I tell them that, look, they were lovely but I'm really not interested in needing to go try find a bunch of money again for their properties, and I've found somewhere else - at which point I'm practically cut off with an "Oh okay thank you! /click" as the phone goes dead. I get another email reply from Agent #1 who, valiantly, tries to take the fall for their team and they are so sorry, it's all on them. And then they try to advertise two more properties to me anyway. I almost have to respect the commitment.
Each of the three agents, as an individual, were lovely to speak to and very polite. But overall as a TEAM, I couldn't have had a more frustrating, upsetting and embarrassing experience, with agents who didn't seem to talk to one another, who promised information on their system "was wrong" when it wasn't, who withheld important financial information like the affordability policy until the very last second or who didn't get told that the "sale" had fallen through and emailed me to try and arrange a viewing for a room that WASN'T AVAILABLE ANYWAY. I have nothing against any of the three individuals I spoke to, but I cannot condone how unprofessional this entire farce was overall and the fact that none of them spoke with any of the others prior to speaking with me to get their facts straight and in order.
I won't be recommending Leaders to anybody who has a tight budget or to anybody who wants an overall smooth and professional experience with a team who actually speaks to one another - and their landlords they let for - to make sure they have information that's up to date. In the time it took Leaders to get their collective heads together and realise the room they were letting wasn't even available, a different letting agency had already been on the phone to the landlord of their property to confirm things and had sent me paperwork. (Oh, and didn't effectively tell me that I was so poor in their eyes that I couldn't even have a guarantor.)
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Opening Hours
Address
Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 13 | 20 | 51 | 3 | 0 | 0 | 0 | 1 | 15 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 10,2024
Jun 10,2024
0
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Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. ...
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Jan 11,2024
Jan 11,2024
0
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Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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Jan 02,2024
Jan 02,2024
11
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Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across.
Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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Mar 23, 2024
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(7)
100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. ...
Oct 16,2023
Oct 16,2023
0
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Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me.
The experience I had with Leaders Estate was smooth and very fast.
Erin Doyle is ...
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Sep 29,2023
Sep 29,2023
0
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Thanks so much Georgie, I appreciate your help and support....
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Aug 15,2023
Aug 15,2023
0
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Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me.
Thnx again
Yilmaz Baldiz...
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Aug 14,2023
Aug 14,2023
0
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From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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Aug 09,2023
Aug 09,2023
3
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Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants.
I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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Jun 28,2023
Jun 28,2023
3
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Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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Sep 14, 2024
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Hi there I have had a similar experience. Pls can you contact me on [email protected]
Thanks ...
Jun 20,2023
Jun 20,2023
2
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Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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Jun 19,2023
Jun 19,2023
0
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Seemless process from start to finish, thank you Georgia for keeping me updated...
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Jun 13,2023
Jun 13,2023
0
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dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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Feb 25,2023
Feb 25,2023
0
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Thanks, Eleisha Thomas (Property Manager - Leaders) , for your excellent support!!
I don't have any words to express, you provided an incredible service!!
You have resolved all my queries on time and I am really happy that you are managing my cases.
I came to ...
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Dec 02,2022
Dec 02,2022
0
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Thanks a million Georgie Start, for being professional and helping me to get accommodation in Derbyshire. Thank you so much for not giving up on me even though I was unavailable a couple of times when you were ringing me to make follow ups. Thank ...
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Nov 15,2022
Nov 15,2022
1
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Horrible agency. Extremely unprofessional and unfair. I took an old house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed ...
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Sep 23,2022
Sep 23,2022
1
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Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all ...
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Aug 15,2022
Aug 15,2022
4
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Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders ...
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Jul 12,2022
Jul 12,2022
0
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Worst Letting Agents I ever encointered in 50 years of renting/letting. Bad customer service and very vad attitude. Still 2 weeks waiting for ny deposit. Landlord is horribke Dors not want to fix issues with house...
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May 11,2022
May 11,2022
4
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Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had ...
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Apr 08,2022
Apr 08,2022
0
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Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted.
Was very polite and was very helpful one of the best ...
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Apr 06,2022
Apr 06,2022
0
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We are absolutely delighted that Danielle Martin at Leaders Derby has helped us secure a home back in Derby after 9 years in Guernsey. Danielle has been proactive throughout the process and communicated promptly, supportively and honestly throughout. We are so grateful - thank you!...
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Apr 04,2022
Apr 04,2022
0
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I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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Mar 30,2022
Mar 30,2022
1
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1 start is too nice
Guide was awful I’ve seen more work in a sick note!
Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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Mar 30,2022
Mar 30,2022
4
people found
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this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
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Feb 18,2022
Feb 18,2022
0
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Misleading, terms and condition breaking, AVOID AVOID AVOID leaders!!
There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them.
Through our troubles whilst being tenants, we was told they don't help tenants as they work ...
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Dec 11,2021
Dec 11,2021
4
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we have a house in Derby that Leaders manage
to days statement has arrived .the cost for replacing a faulty cupboard door hinge ..£ 45 and £250 for a call out .thats not good value its a rip off...
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Nov 30,2021
Nov 30,2021
1
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Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, ...
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Nov 24,2021
Nov 24,2021
0
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Rebecca Martin is an absolute star when providing customer service to use. She has helped manage my property on rent very well and would definitely recommend her services to anyone.
Kind Regards
Ifti...
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Nov 12,2021
Nov 12,2021
1
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Very bad experience. They dont know what they are doing. Left my patio doors unlocked after a viewing. Kept hold of my deposit unneccessarily and were reluctant to forward it. Poor management. Just after your money even when youv'e finished your business with them. Sly, ...
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Oct 25,2021
Oct 25,2021
0
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Disappointed in the entire process of letting with Leaders. *read the Trust Pilot reviews* not Goggle, cannot understand how there is a 4.3/5 rating here
Miss sold the No Deposit Option - I wanted to avoid it, but was told it was a request from the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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