100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
63% lettings fee satisfaction
Dec 18,2020
Dec 18,2020
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FROM 5 STARS TO 1...and I'm being nice...
Absolutely utterly awful.
We've been with Martin and Co for few years.
Moved to the house on Broad Street, Truro.
The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly payment 1040£, after few months, we've notices that the wall in the dining room is...falling off... literally.
In the lounge paint stared peeling off after few weeks...
Contacted the agency, nothing was sorted for months... the part of the wall fell off...
we had heading non stop and the house was airy all the time.../ month and months later, the price went 20f up( nothing fixed) dining room was useless...
Several leeks from the roof and the ceiling, that have never been fixed, and added even more to the wall damage.
Yet..we were patient. The wall.was never properly finished, no treatment,nothing..after the walls dried they started crumbling again...
Everything was diy and poorly done, we wanted to paint the house, owner agreed. We've sterted painting the house, all Farrow& Ball to find out that the house is on sale...
At the same time, still hoping that the agency will fix the wall, the ceiling, and leeks..nothing..
The oven was so old the door broke and burned my hand. Informed the agency, they've been over many times- checking the house and the boiler- which was constantly broken, because they didn't want to fix it.
After 4-6months the door from the oven wasn't fixed.
The old toilet system (thank god, we had 3bathrooms) was broken-informed the agency, spoke to a plumber - for 3-4months no one came!! which by law is illegal for the agency not to fix the toilet!
Still...we were patient.
House was sold, ...we didn't finish the painting, started taking off paint in the bathroom...
Anyway..now... The house is going to a new owner, who is demolishing the kitchen, wall between the dining room and the lounge and everything else... - they've agreed we don't need to paint anything, agency confirmed by email.
Now, moved out few days ago- cleaned everything, even hired the carpet cleaner as Will told us(agent) threatening there might not be a deposit back...
Got a report today- and apparently EVERY SINGLE THING THAT WE'VE TOLD THE AGENCY, THAT NEEDS FIXING, OR THAT WAS THERE WHEN WE'VE MOVED IN OR HAPPENED DUE TO THE POOR QUALITY OF BUILDING ...WAS OUR FAULT...AND WE WON'T BE GETTING OUR DEPOSIT BACK...Will knowing our cleaning guy comes on Monday at 3pm sent someone to check the house at 11...
we've left the bins recycling in recycling bags and everything in black bags for bin collection today..
yet, the report says we've left loads of rubbish...
We've even hired a skip months ago, go get rid of the previous owners junk from the attic and shed...and we've left things that were there..yet... still our fault...
Martin and Co is a disgrace, absolute disgrace.
When Julie was there it was far more decent agency, but Will, along with Jamie are utterly unprosfessional, and try to avoid email conversations....
Absolutely utterly awful.
We've been with Martin and Co for few years.
Moved to the house on Broad Street, Truro.
The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly payment 1040£, after few months, we've notices that the wall in the dining room is...falling off... literally.
In the lounge paint stared peeling off after few weeks...
Contacted the agency, nothing was sorted for months... the part of the wall fell off...
we had heading non stop and the house was airy all the time.../ month and months later, the price went 20f up( nothing fixed) dining room was useless...
Several leeks from the roof and the ceiling, that have never been fixed, and added even more to the wall damage.
Yet..we were patient. The wall.was never properly finished, no treatment,nothing..after the walls dried they started crumbling again...
Everything was diy and poorly done, we wanted to paint the house, owner agreed. We've sterted painting the house, all Farrow& Ball to find out that the house is on sale...
At the same time, still hoping that the agency will fix the wall, the ceiling, and leeks..nothing..
The oven was so old the door broke and burned my hand. Informed the agency, they've been over many times- checking the house and the boiler- which was constantly broken, because they didn't want to fix it.
After 4-6months the door from the oven wasn't fixed.
The old toilet system (thank god, we had 3bathrooms) was broken-informed the agency, spoke to a plumber - for 3-4months no one came!! which by law is illegal for the agency not to fix the toilet!
Still...we were patient.
House was sold, ...we didn't finish the painting, started taking off paint in the bathroom...
Anyway..now... The house is going to a new owner, who is demolishing the kitchen, wall between the dining room and the lounge and everything else... - they've agreed we don't need to paint anything, agency confirmed by email.
Now, moved out few days ago- cleaned everything, even hired the carpet cleaner as Will told us(agent) threatening there might not be a deposit back...
Got a report today- and apparently EVERY SINGLE THING THAT WE'VE TOLD THE AGENCY, THAT NEEDS FIXING, OR THAT WAS THERE WHEN WE'VE MOVED IN OR HAPPENED DUE TO THE POOR QUALITY OF BUILDING ...WAS OUR FAULT...AND WE WON'T BE GETTING OUR DEPOSIT BACK...Will knowing our cleaning guy comes on Monday at 3pm sent someone to check the house at 11...
we've left the bins recycling in recycling bags and everything in black bags for bin collection today..
yet, the report says we've left loads of rubbish...
We've even hired a skip months ago, go get rid of the previous owners junk from the attic and shed...and we've left things that were there..yet... still our fault...
Martin and Co is a disgrace, absolute disgrace.
When Julie was there it was far more decent agency, but Will, along with Jamie are utterly unprosfessional, and try to avoid email conversations....
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5th Sep 2022
reviewed by 'Sadness'
8th Jan 2021
reviewed by 'Kathryn'
18th Dec 2020
reviewed by 'Magda'
5th Sep 2018
reviewed by 'Catherine'
Opening Hours
Address
Martin & Co
22 New Bridge Street
Truro
Cornwall
TR1 2AA
01872 225354
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 63% | £500 | £1,060 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 3 | 7 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 05,2022
Sep 05,2022
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This company have ruined my life with their lies and misrepresentations. I’m now a severely depressed woman with two children who have additional needs and need a specific school which we can’t access cos the council can’t house us close enough to ...
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Sep 05, 2022
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I am so sorry to read this review and not sure how to react. Sadly, I don’t recognise the name of the person who wrote the review so I can’t comment on the specific situation, I have to say that I am a little confused - are you a tenant of ours? Whoever you are, please do contact us at the office and I can guide your through a complaints procedure if you feel this is necessary. If you are looking for council housing then this is 100% out of our control so perhaps harsh to blame a private ren ...
Jan 08,2021
Jan 08,2021
0
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Discrimination at the highest level regarding applicants on benefits. Required a viewing on a property I was interested in. No viewing to me and let agreed within 24 hours. Didn't have the courtesy to email. Shocking company....
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Jan 08, 2021
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Hi Kathryn
I am sorry to read your review and have checked our system and spoken to the person in the office you dealt with. You sent us an email at 11.49am on the 7th of January and we didn’t ignore you and emailed you back at 12.13pm on the same day sending you the referencing criteria our referencing company uses. We don’t discriminate against those on benefits and actually take all of these below into account when referencing tenants:
a. Universal Credit
b. Child Tax Credits
c. Chi ...
Dec 18,2020
Dec 18,2020
0
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FROM 5 STARS TO 1...and I'm being nice...
Absolutely utterly awful.
We've been with Martin and Co for few years.
Moved to the house on Broad Street, Truro.
The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, ...
read full review
read full review
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Dec 18, 2020
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Dear Madga.
Thanks for taking the time to write all of this. Sorry I do have to disagree with 99% and feel that perhaps your obvious anger is due to the fact that you are losing all of your deposit, most of which I have to add is due to you not paying rent and the deposit is being held to cover your arrears.
You have three toilets in the house and one of the toilets (a saniflow toilet) was blocked due to putting too much paper down. You still had two working toilets and while I appreciate ...
Sep 05,2018
Sep 05,2018
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Wish we had found them before. Most efficient letting company we have used. Nothing too much trouble. Always found excellent tenants keeping us fully in the picture and very quickly sorting out any problems as and when they occurred.
Latterly sold a property and again ...
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Comment on agent fees
Good
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Jul 20,2018
Jul 20,2018
0
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Julie knew what I wanted before I did! She sourced the properties, was patient and helpful, but gave professional advice when needed. I ended up with exactly the right flat, and the process was made very easy for me. Great communication with prompt and helpful ...
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Mar 22,2018
Mar 22,2018
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After several frustrating attempts to arrange a short notice rental property through other agents in Truro, I found Will and Leanne to be a completely differnt level of service. From first contact I found Will and Leanne to be helpful, and showing a genuine sense ...
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Comment on agent fees
Fees as expected.
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Mar 03,2017
Mar 03,2017
2
people found
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Terrible agent. I paid my deposit and rent to them. Had all communication with the agent in relation to the property and not with the landlord. At the end of my tenancy the agent organised a checkout report which stated the property was clean and ...
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Mar 03, 2017
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Dear Deb, Sorry to hear that you are unhappy. I have responded to your email to me today to try and explain that your tenancy (and deposit) was managed by your landlord. I will chase the landlord about your deposit return but sadly we don't had your deposit and you will need to discuss this with them. Your signed tenancy agreement does state that the property is managed by your landlord not us but if this wasn't made clear to you, I can only apologise. Hopefully we can get your landlord to organ ...
Jan 05,2017
Jan 05,2017
1
people found
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Very efficient re-letting of our flat in Truro. Will and Leanne both very friendly and helpful and clear in advice when needed....
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Comment on agent fees
Good
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Dec 09,2016
Dec 09,2016
2
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Julie is always a hard worker , and is very good at her job,i can alway rely on Julies service.
This is the 3rd year Julie have got a tenant for me, i would recommend for Julie to get you a Tenant....
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Comment on agent fees
Good Service
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Nov 27,2016
Nov 27,2016
2
people found
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I am extremely pleased with the service I have received from Martin and Co Truro.
They are friendly, professional and really helpful and they have always answered any questions I've had immediately.
Thanks guys, and thank you to Julie Aylward too....
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Comment on agent fees
I understand the agent has to charge certain fees, however I do find them fairly steep.
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Oct 23,2016
Oct 23,2016
2
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Truly an experience made very unpleasant by Martin and Co.
Deeply unhelpful during the tenancy period, difficult to contact, emails often go unreplied.
Some employees unhelpful to the point of rude at times. (*Mr Gentle is the one good point of the company, tried to ...
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Oct 24, 2016
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Dear 'CD123'
I am disappointed to read your comments on this site as I feel we have always tried to help our tenants as best we can. All of my staff will be spoken to if you feel that at any time someone was rude to you, you haven't put your name or details of the tenancy so I cant be specific however generally speaking I believe that all the staff do their best to be helpful and understanding. With regards to your comments on deposit deductions, sadly we are instructed by the landlord of each ...
Jul 10,2016
Jul 10,2016
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Lack of information viewing with hidden fees. Empathy is completely unknown to them and you can expect to ping incorrectly completed documentation back to them and query various different fee quotations.
They strive to achieve defensive excuses to drive their customer service apposed to compromises, ...
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What agent could do to change your mind?
Lack of information viewing with hidden feesAttached Filesnbsp;
Comment on agent fees
Lack of information viewing with hidden fees
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Jul 13, 2016
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Dear 'JDog'. Firstly I would like to apologise if you in any way felt that fees were not made clear to you or that you feel that you did not get accurate information from the staff here. I am not 100% sure which property you moved in to however it is standard practice to email to and confirm all the fees involved and what you would need to pay and when as soon as the let has been agreed, we also provide a copy of our 'tenants terms of business' which you would have signed and returned to us conf ...
Mar 07,2013
Mar 07,2013
3
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I dont think there could be enough space to write what i need to but in a nutshell i recommend along with other reviews to avoid at all costs.
The good reviews i would be cautious of also.
They are lap dogs with no back ...
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What agent could do to change your mind?
CLOSE DOWNAttached Filesnbsp;
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Aug 21, 2013
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Dear Steve H
Many thanks for your honest response. I do know the property you are referring to. I'm disappointed to read your comments. Very quickly I would like to say that your deposit was £2353 and was correctly registered with the DPS. They paid you back what you paid so there was no mistake from our part. I know you are a letting agent yourself and the 'legal wrangle' I think you are referring to we have never had any contact from any solicitor, neither has the owner. We do obviously disp ...
Jul 10,2012
Jul 10,2012
0
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I have been a landlord for years and have always managed my own portfolio and had both good and bad tenants in my time but it all got a bit much so I decided to have a look around at some Letting agents. I had ...
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Aug 21, 2013
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Thanks for your comments. Always nice to hear! ...
Apr 11,2012
Apr 11,2012
2
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Having used several agents in Cornwall over the past few years, I discovered Martin and Co, and what a breath of fresh air! The Manageress there didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several ...
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Jan 18,2012
Jan 18,2012
7
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Not the best agent in the town, the manager has attitude and the office is very disorganised. Would never use again. I have several properties in Cornwall and would look to use another agent....
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Nov 08,2011
Nov 08,2011
7
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Its hard to know where to start to be honest but in a nutshell the Manageress in there is one of the rudest individuals ever with an attitude not for the faint hearted.
She is obnoxious and needs bringing donw a peg or two by ...
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What agent could do to change your mind?
By sacking the ManageressAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thanks for taking the time to write all of this. Sorry I do have to disagree with 99% and feel that perhaps your obvious anger is due to the fact that you are losing all of your deposit, most of which I have to add is due to you not paying rent and the deposit is being held to cover your arrears.
You have three toilets in the house and one of the toilets (a saniflow toilet) was blocked due to putting too much paper down. You still had two working toilets and while I appreciate it did take a couple of weeks to sort as we had to get a special contractor to fix, we never left you without. When the boiler broke down, we brought you portable heaters. I am not sure what else we could do.
I am not sure exactly how to respond to all the various allegations you have made. You lived in the house for three years and renewed your contract each year. Not sure why someone would do that if the property was so bad?
Anyway, we have tried to resolve things with you and even organised for your passport (which you left behind) to be returned to you. The deposit is registered with the DPS and you can ask an arbitrator to make an independent review here.
Sorry to read of your frustration and all the best for the new property