100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Dec 16,2020
Dec 16,2020
2
people found
this helpful
this helpful
TLDR: Over promised and under delivered.
We decided to put our house on the market nearly six months ago after feeling reassured by Aaron and his valuation.
Aaron mentioned that this standard of property in the area we live in was extremely likely to sell quickly. Given that both mine and my partner’s work schedules are demanding, this is precisely what we wanted to do as the ONLY reason we wanted to sell was because we were very interested in another property being sold by Knightsbridge.
Aaron recommended that in order to sell quickly, we should drop our asking price slightly and suggested we opt for their more premium listing as this would give us a boost with more comprehensive marketing in their newsletters etc. Based on the confidence he gave us, we recommended Knightsbridge to someone else we know who wanted to sell their property.
For the first couple of weeks we were comfortable with our listing and the regular updates, our only issue was that no one person seemed to be assigned to ‘manage our account’ and we did have some issues with communication. Sometimes we had several people contact us about the same thing, or when we contacted Knightsbridge, our messages weren’t always relayed. We put this down to the fact that they were extremely busy because of the demand during lockdown, so could give them the benefit of the doubt.
Initially there was some interest in viewings, but that was because we were a new listing on rightmove and not to do with the fact that we ever featured in their newsletter or additional marketing - as this has still never happened.
Although when Jessica became our primary contact things did become a bit more organised, it took repeated attempts from my partner and myself to get Knightsbridge to understand that they should contact me instead of my partner during working hours. We’ve also run into a lot of confusion due to conflicting messages from multiple people, viewing appointments and updates in the months since. We’ve had many instances where we’ve been contacted by different people at Knightsbridge to book a couple of viewings in and it transpires it’s the same person they’re trying to book. We feel that their internal communication isn’t great and there’s a general lack a lot of clarity on what’s actually going on.
The view of the person we’d recommended Knightsbridge to after Aaron’s valuation also expressed the same concerns saying that “there’s too many of them working there and they either don’t speak to one another or aren’t interested in selling my property”. Given that it took 6 weeks for this person to have a For Sale sign put up, both of those statments may be correct.
Despite this, my concern is how frequently they misstated what we had discussed with them. After rejecting offers from someone who’d wanted our furniture as part of the deal and was offering 20% less than the (already lowered on Aaron’s advice) asking price, we stated that we had no intention of leaving anything as “it would cost a significant amount to replace it, and some of it is inherited and holds sentimental value”. Later down the line once we were in the process of selling to someone else and the deal fell through, we were told that our vendor asked why we didn’t accept the other lower offer and Knightsbridge explained that ‘we were sentimentally attached to our property’.
I was also told that out of our property and our vendor’s property, we were more likely to sell, but yet it is frequently implied in various ways that it was our fault our property hadn’t sold, even regarding the very low offer mentioned above, the attitude from Knightsbridge was to just accept what was an unreasonable offer and a bad deal.
Both my partner and I had spoken with Jessica and other people at Knightsbridge regarding what the lowest offer we would reasonably sell for, whilst taking into account monthly repayments on the property we’d been accepted for, without having to live beyond our means. I’m of the opinion that for us as their clients, they were happy to disregard financial responsibility in favour of a quick sale - any sale.
What was a great sales pitch has completely failed to deliver on all of the benefits it offered. They aren’t interested in marketing it or doing anything to generate more interest beyond the initial couple of weeks. Nearly 6 months later our property isn’t sold, our vendor’s property still isn’t sold, and my referral’s property hasn’t sold. I think it says it all.
We decided to put our house on the market nearly six months ago after feeling reassured by Aaron and his valuation.
Aaron mentioned that this standard of property in the area we live in was extremely likely to sell quickly. Given that both mine and my partner’s work schedules are demanding, this is precisely what we wanted to do as the ONLY reason we wanted to sell was because we were very interested in another property being sold by Knightsbridge.
Aaron recommended that in order to sell quickly, we should drop our asking price slightly and suggested we opt for their more premium listing as this would give us a boost with more comprehensive marketing in their newsletters etc. Based on the confidence he gave us, we recommended Knightsbridge to someone else we know who wanted to sell their property.
For the first couple of weeks we were comfortable with our listing and the regular updates, our only issue was that no one person seemed to be assigned to ‘manage our account’ and we did have some issues with communication. Sometimes we had several people contact us about the same thing, or when we contacted Knightsbridge, our messages weren’t always relayed. We put this down to the fact that they were extremely busy because of the demand during lockdown, so could give them the benefit of the doubt.
Initially there was some interest in viewings, but that was because we were a new listing on rightmove and not to do with the fact that we ever featured in their newsletter or additional marketing - as this has still never happened.
Although when Jessica became our primary contact things did become a bit more organised, it took repeated attempts from my partner and myself to get Knightsbridge to understand that they should contact me instead of my partner during working hours. We’ve also run into a lot of confusion due to conflicting messages from multiple people, viewing appointments and updates in the months since. We’ve had many instances where we’ve been contacted by different people at Knightsbridge to book a couple of viewings in and it transpires it’s the same person they’re trying to book. We feel that their internal communication isn’t great and there’s a general lack a lot of clarity on what’s actually going on.
The view of the person we’d recommended Knightsbridge to after Aaron’s valuation also expressed the same concerns saying that “there’s too many of them working there and they either don’t speak to one another or aren’t interested in selling my property”. Given that it took 6 weeks for this person to have a For Sale sign put up, both of those statments may be correct.
Despite this, my concern is how frequently they misstated what we had discussed with them. After rejecting offers from someone who’d wanted our furniture as part of the deal and was offering 20% less than the (already lowered on Aaron’s advice) asking price, we stated that we had no intention of leaving anything as “it would cost a significant amount to replace it, and some of it is inherited and holds sentimental value”. Later down the line once we were in the process of selling to someone else and the deal fell through, we were told that our vendor asked why we didn’t accept the other lower offer and Knightsbridge explained that ‘we were sentimentally attached to our property’.
I was also told that out of our property and our vendor’s property, we were more likely to sell, but yet it is frequently implied in various ways that it was our fault our property hadn’t sold, even regarding the very low offer mentioned above, the attitude from Knightsbridge was to just accept what was an unreasonable offer and a bad deal.
Both my partner and I had spoken with Jessica and other people at Knightsbridge regarding what the lowest offer we would reasonably sell for, whilst taking into account monthly repayments on the property we’d been accepted for, without having to live beyond our means. I’m of the opinion that for us as their clients, they were happy to disregard financial responsibility in favour of a quick sale - any sale.
What was a great sales pitch has completely failed to deliver on all of the benefits it offered. They aren’t interested in marketing it or doing anything to generate more interest beyond the initial couple of weeks. Nearly 6 months later our property isn’t sold, our vendor’s property still isn’t sold, and my referral’s property hasn’t sold. I think it says it all.
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Apr 08, 2021
I can't wait for the termination of my contractual time with this company. Dreadful.
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Latest Reviews
10th May 2021
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reviewed by 'John'
17th Apr 2017
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Opening Hours
Address
Knightsbridge Estate Agents
72 Queens Road
Leicester
Leicestershire
LE2 1TU
0116 274 5544
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 33% | £925 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 0 | 2 | 1 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 08,2024
Jan 08,2024
1
people found
this helpful
this helpful
Very unprofessional, used them to let my property out. Paid for the top management service and received almost zero. They don't return calls, they don't chase the tenant up went the contract is coming to an end. Had no choice but to terminate my contract ...
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Jul 09,2021
Jul 09,2021
0
people found
this helpful
this helpful
Mercedes was brilliant, very knowledgable and friendly. She listened and understood our needs and has been fantastic throughout. Thank you for your help....
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May 10,2021
May 10,2021
0
people found
this helpful
this helpful
The most unprofessional letting agency and with incredibly rude people to talk to. THEY ASK FOR REFERENCES TO BOOK A VIEWING ONLY. Even though you don't know whether you will go ahead with the renting or not. And the application form talks about a pending ...
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Dec 16,2020
Dec 16,2020
2
people found
this helpful
this helpful
TLDR: Over promised and under delivered.
We decided to put our house on the market nearly six months ago after feeling reassured by Aaron and his valuation.
Aaron mentioned that this standard of property in the area we live in was extremely likely to sell ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08, 2021
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(1)
I can't wait for the termination of my contractual time with this company. Dreadful. ...
Feb 24,2018
Feb 24,2018
0
people found
this helpful
this helpful
Knightsbridge are the most professional and helpful estate agents I have worked with. In the early stages we provided a depiction of the exact type of house / location we wanted. Knightsbridge stuck to this (unlike many estate agents who tend to send you random houses ...
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Comment on agent fees
Good
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Apr 17,2017
Apr 17,2017
5
people found
this helpful
this helpful
Terrible estate agents. They never provided the inventory when I moved into the property and then tried charging me for the problems when I left. Very rarely contacted the landlord about problems I.e problems with pluming as I had no direct contact with landlord ...
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Feb 12,2014
Feb 12,2014
11
people found
this helpful
this helpful
Utterly, utterly awful. Don't use thier managed service which consists of charging you a significant % each month to print an invoice. The bi-annual property visits consist of stepping into the house for 2 minutes, looking vaguely arond and leaving (2 minutes is generous as confirmed by my ...
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Jan 09,2013
Jan 09,2013
10
people found
this helpful
this helpful
Very poor service. Over valued our house so took a long time to sell and we then sold for much less. Very poor communication - always contacted the mobile number that we asked them not to use. We asked them to do the viewings and ...
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Mar 06,2011
Mar 06,2011
11
people found
this helpful
this helpful
Horrible treatment.
Do not rely in the components of Knightsbridge team.
They will try to take your deposit always.
I have been more than 15 years renting in 3 different UK cities and Knightsbridge is the worst agency I used....
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Mar 01,2008
Mar 01,2008
14
people found
this helpful
this helpful
Upon considering selling my business after 14 years, I contacted 4 agents and Knightsbridge valued my business almost double the price the other agents put on it. The valuer was extremely confident he could sell it for this price and I just had to pay him a "...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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