100% sales valuation accuracy
100% sales fee satisfaction
Dec 16,2020
Dec 16,2020
2
people found
this helpful
this helpful
I did not have a good experience with the staff in this office. They came across as very unpleasant. When I walked in and greeted them with 'good morning', I just got a deathly stare and no reply. I stood by the door to keep my distance and explained that I just wanted to drop off some forms for a friend. This time, the girls responded by putting her palm up at me and snarling 'stay there!'. I 'stayed there', only to hear another woman at the back of the office shout 'we only do lettings' (I assumed she was shouting at me, but I couldn't see her as they've created a walled pen for customers, right behind the door). It felt a bit strange to have to shout across a 'professional' office, but I answered that it was lettings related. I'm not expecting amazing customer service in an estate agent, but when staff can't even reply to a greeting, try to find reasons to get you out the door, then respond in a rude and abrupt manner, I consider it unprofessional.
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Latest Reviews
16th Dec 2020
reviewed by 'Shane'
16th Feb 2017
reviewed by 'Devastated'
Opening Hours
Address
Jackson Grundy Estate Agents
44 Kingsley Park Terrace
Kingsley,Northampton
Northamptonshire
NN2 7HH
01604 715000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 16,2020
Dec 16,2020
2
people found
this helpful
this helpful
I did not have a good experience with the staff in this office. They came across as very unpleasant. When I walked in and greeted them with 'good morning', I just got a deathly stare and no reply. I stood by the door to keep ...
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Feb 16,2017
Feb 16,2017
2
people found
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I was devastated by the actions of Jackson Grundy who helped collapse the sale of a house i wanted to buy. It has left me reeling and I hope never to receive customer service like that again....
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Feb 24, 2017
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(1)
As this is an anonymous review it is very difficult to comment on your specific case. As you can see from the majority of our reviews, and those on other review sites, our service is generally highly rated. It would certainly not be in our interest to 'help collapse' a sale. I can only imagine that there has been some misunderstanding somewhere. Regardless, we are sorry that you have had an unsatisfactory experience. Best regards - Jackson Grundy. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 4:17 PM 05/10/2016 by Nick Rees
