Peterborough, PE1
2.7/5, 27 reviews
37% recommended
50% sales valuation accuracy
60% sales fee satisfaction
71% lettings valuation accuracy
39% lettings fee satisfaction

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“I rented my property through William h brown ......”

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Dec 15,2020
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By: 'Paul'
Dec 15,2020
0 people found
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I rented my property through William h brown Peterborough for one year. I took the fully mangers service at 13% of the rental.

Firstly be careful of what you are signing!

Make sure you put everything to them in writing as they do to you

I found them to be very aggressive and unreasonable to both myself and the tenant especially when it come to ending the tenancy.

Caused unnecessary conflict between myself
and the tenant.

I found myself constantly chasing them to do their jobs and were not easy to work with.

Did not complete jobs they were required to do in the tenancy agreement

They want your money quick to hold their hands out but don't want to do the work for it.

Have a habit of deducting money from your rent

Problems ending the tenancy demanding an extra 6 months management fees

I would not use them again
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Latest Reviews

View all Reviews 27
4th Apr 2024
reviewed by 'Kirsty'
“ALL PHOTOS ATTACHED ARE FROM THE INVENTORY AND THE DAY WE MOVED INTO THE PROPERTY! Rented recently with William H ......”
26th Mar 2024
reviewed by 'LC'
“Debbie at Sequence in Spalding has been fantastic through last few months of tenancy and ending the tenancy. Highly recommend ......”
26th Jan 2024
reviewed by 'James Carpenter'
“Beware of using sequence group . In my experience W H Brown in peterbough were unprofesional,liars ,lack of communication do ......”
26th Jan 2023
reviewed by 'Michael Holborn'
“From start to finish for the sale of our property the service given by the staff at William H Brown, ......”
31st Oct 2022
reviewed by 'Rebecca'
“Discriminatory company who mislead me and left me out of pocket almost £600 with lack of communication, Lack of direction and ......”
22nd Jun 2022
reviewed by 'Andrew Symons'
“The service we as prospective tenants received from WH Brown's lettings personnel esp and lettings management personnel, especially Rockina Wright ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
7-9 Cowgate
Peterborough
Cambridgeshire
PE1 1LR
01733 311022

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 60% £158,000 £385,000
Lettings 71% 39% £425 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 4 5 6 1 2 0 0 0 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Complaint heading to Ombusdmen...”

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Apr 04,2024
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By: 'Kirsty'
Apr 04,2024
0 people found
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ALL PHOTOS ATTACHED ARE FROM THE INVENTORY AND THE DAY WE MOVED INTO THE PROPERTY! Rented recently with William H Brown - Peterborough branch. Moved in to a property with the conditions bathroom would be replaced within the first week or at most 2 or tenancy ...
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“Helpful staff...”

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Mar 26,2024
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Debbie
By: 'LC'
Mar 26,2024
0 people found
this helpful
Debbie at Sequence in Spalding has been fantastic through last few months of tenancy and ending the tenancy. Highly recommend her. Thank you!...
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“Beware of using sequence group . In my experi......”

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Jan 26,2024
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fiona
By: 'James Carpenter'
Jan 26,2024
0 people found
this helpful
Beware of using sequence group . In my experience W H Brown in peterbough were unprofesional,liars ,lack of communication do not follow instructions and the manager Fiona needs training in people skills.she likes the sound of her own voice .if only she listens to ...
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“From start to finish for the sale of our prop......”

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Jan 26,2023
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Sammy
By: 'Michael Holborn'
Jan 26,2023
0 people found
this helpful
From start to finish for the sale of our property the service given by the staff at William H Brown, Peterborough cannot be faulted. My contact was Sammy Lindsay who was helpful and a delight to deal with....
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“Racist company in suits...”

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Oct 31,2022
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By: 'Rebecca'
Oct 31,2022
0 people found
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Discriminatory company who mislead me and left me out of pocket almost £600 with lack of communication, Lack of direction and lack of empathy. Despite lack of awareness I have been penalised and and disregarded and robbed by gangsters in suits. Who failed to give me ...
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“Service Received...”

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Jun 22,2022
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Liza
By: 'Andrew Symons'
Jun 22,2022
0 people found
this helpful
The service we as prospective tenants received from WH Brown's lettings personnel esp and lettings management personnel, especially Rockina Wright and Liza Gunn respectively, was excellent. They treated us always with respect and included us in every step of the way along the rental road ...
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“My husband & I have had as our property manag......”

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Mar 22,2022
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Liza
By: 'Mary'
Mar 22,2022
0 people found
this helpful
My husband & I have had as our property manager Liza Gunn from Sequence who we cannot praise enough. Liza has given us over 100% support with her professional, cheerful manner. No problem has been too small & all dealt with immediately....
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“Promised the earth before signing on the dott......”

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Oct 28,2021
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Liza
By: 'Not a happy landlord'
Oct 28,2021
0 people found
this helpful
Promised the earth before signing on the dotted line but how wrong was I,service is terrible no one returns your call or questions? Only interested if you’re giving them a property to let,sell or buy. Somewhat I have to give credit where ...
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“Property Viewing...”

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Jul 18,2021
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Ryan
By: 'Mr and Mrs Dharamsi'
Jul 18,2021
0 people found
this helpful
We had a house viewing with Ryan this weekend and he was very polite and professional. He was able to answer our questions and very informative. He was very accommodating and happy for us to go back into rooms to check things, and did not ...
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“These people have me and my 9 month old son i......”

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Feb 01,2021
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By: 'Hayden'
Feb 01,2021
0 people found
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These people have me and my 9 month old son in a flat full of mould weve been here 10 months and weve got a hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more ...
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“I rented my property through William h brown ......”

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Dec 15,2020
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By: 'Paul'
Dec 15,2020
0 people found
this helpful
I rented my property through William h brown Peterborough for one year. I took the fully mangers service at 13% of the rental. Firstly be careful of what you are signing! Make sure you put everything to them in writing as they do to you I ...
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“A difficult situation but handled correctly...”

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Dec 19,2018
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Bradleigh
By: 'Lewis'
Dec 19,2018
2 people found
this helpful
Bradleight dealt with the query efficiently and effectively with a difficult landlord to make sure we had our refund of the deposit before christmas which was needed! Thank you bradleigh...
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“5* service from Bradleigh...”

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Nov 01,2018
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Bradleigh
By: 'Jenni'
Nov 01,2018
1 people found
this helpful
Though my overall experience of William H Brown was not 5* at all, Bradleigh was first class. For every issue I had nothing was an issue for Bradleigh and he always upheld a high degree of understanding, professionalism and expertise. Bradleigh was always quick to respond, ...
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Comment on agent fees
Reasonable.
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“AVOID!!...”

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Jun 26,2018
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By: 'Patricia'
Jun 26,2018
2 people found
this helpful
Avoid at all costs. I was at best misled, at worst lied to when letting my property through WHBrown, who take no responsibility for their errors or shocking service. Caused no end of stress and my property has been left in a poor state through ...
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“EXCELLENT...”

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Apr 26,2018
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By: 'APOSTOLIS'
Apr 26,2018
0 people found
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This office provides excellent and quick customer service, the fees are very low, the agent is very kind and very helpful....
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Comment on agent fees
VERY LOW FEES
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“He is good at his job and diligently working for ......”

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Jan 05,2018
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Bradleigh
By: 'Sb'
Jan 05,2018
1 people found
this helpful
He is good at his job and diligently working for the customers requirements .He acted very fast and tried to resolve the issue of washing machine problem....
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“We thought we were getting a great service ... Until a ......”

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Sep 28,2016
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By: 'Lou265'
Sep 28,2016
6 people found
this helpful
We thought we were getting a great service ... Until a very interesting call with our buyers proved that the 'lovely' Rosemary had been playing us off against each other. She actively told our buyer to pull out of the transaction, even though we had been ...
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“I have used this service for some years after having ......”

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Jul 21,2016
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Susan
By: 'Roger'
Jul 21,2016
2 people found
this helpful
I have used this service for some years after having problems with other agents. With Sequence I found the right people. An experienced, reliable and personal agency that was always there to tackle come what may. Susan was friendly and quietly efficient. I quickly became ...
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Comment on agent fees
Fixed fees and very reasonable. I have never been charged any extras.
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“Laura actually works at seqence in spalding Lincs. After a ......”

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Jul 19,2016
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By: 'Martin'
Jul 19,2016
5 people found
this helpful
Laura actually works at seqence in spalding Lincs. After a bumpy start this lady has been brilliant. I explained from the start I dont do bull s!"t which I felt I was getting. After this she has been brilliant in keeping me informed and ...
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“This organisation took £265 from me for administration fee having already ......”

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Jul 13,2016
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By: 'Scott'
Jul 13,2016
2 people found
this helpful
This organisation took £265 from me for administration fee having already been told I was on zero contract hours, but starting a as a college lecturer in August. Then told me I was high risk, and they would require £1500 upfront. So I said I could afford ...
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“Didn't qualify viewings (one couple still needed to arrange their ......”

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Jul 12,2016
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Faye
By: 'James'
Jul 12,2016
2 people found
this helpful
Didn't qualify viewings (one couple still needed to arrange their mortgage to work out how much they could afford I was told), on another occasion chased them for feedback almost a week after the viewing took place only to be told I was diarised for ...
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What agent could do to change your mind?
I recommend reading terms and conditions carefully. They can be flexible when it comes to disclosure of information especially concerning fees and cancellation periods
Attached Filesnbsp;
Comment on agent fees
I recommend reading terms and conditions carefully. They can be flexible when it comes to disclosure of information especially concerning fees and cancellation periods
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“As a tenant who has used William H Brown (Sequence) ......”

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Jan 27,2016
Minithumbup
By: 'AnimayD'
Jan 27,2016
1 people found
this helpful
As a tenant who has used William H Brown (Sequence) both to find my current house and, more recently, as my point of contact for management issues, I have two parts of service to address. With finding the property they were very helpful, I dealt ...
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Comment on agent fees
The fees are far too high in my opinion, especially for smaller properties.
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“Very unprofessional and rude.They failed to pay back my ......”

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Feb 18,2015
Minithumbdown
By: 'Viktoria'
Feb 18,2015
5 people found
this helpful
Very unprofessional and rude.They failed to pay back my overpaid rent for over 2 months now-and still no sign of it.Checking out procedure is unacceptable.There's no respond to complaints or compensation.Very poor service...
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“Poor. Complete rip off charges. Staff incompetent. Repair service not ......”

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Feb 03,2015
Minithumbdown
By: 'nil'
Feb 03,2015
2 people found
this helpful
Poor. Complete rip off charges. Staff incompetent. Repair service not punctual or reliable. Overall one charge after another and a complete rip off. Cowboy outfit....
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Comment on agent fees
Rip off fees for agent to do nothing
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“William H Brown certainly have their own agenda. My mum ......”

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Jun 11,2014
Minithumbdown
By: 'scrag'
Jun 11,2014
1 people found
this helpful
William H Brown certainly have their own agenda. My mum put an offer on a bungalow and it was accepted and withdrawn from the market. She took her personal info to William H Brown to photocopy and everything seemed ok. A few hours later she ...
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What agent could do to change your mind?
they should know exactly what they need to change!
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“Took 7 days to get it on line and then the ......”

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Sep 26,2013
Minithumbdown
By: 'N'
Sep 26,2013
4 people found
this helpful
Took 7 days to get it on line and then the information and floor plan were wrong, when queried about the floor plan I was told "we got it from another agent" which is obviously a lie as we've not been on before OR they have ...
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“Shambolic, incredulous, exasperated, dissatisfied¢â‚¬Â¦ words that should not still be ......”

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May 31,2013
Minithumbdown
By: 'Andrew'
May 31,2013
2 people found
this helpful
Shambolic, incredulous, exasperated, dissatisfied¢â‚¬Â¦ words that should not still be associated with estate agents in this day and age, but William H Brown in Peterborough have managed to do so when trying to sell my property. To be a lesson for them to improve their ...
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What agent could do to change your mind?
My tips to William H Brown: take better photographs, be more proactive, contact your vendors more regularly with helpful advice, always confirm details before proceeding and train your staff to be more professional (taking ownership and responsibility).
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Peterborough PE1 1LR



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