0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Dec 20,2012
Dec 20,2012
1
people found
this helpful
this helpful
1. When we viewed the property the Estate agent turned up at the wrong property and the lady who owned the house had no idea we were there to view the house. The second person to view the property turned up ten minutes after us and the lady who owned the house had no idea about them either. NOT A GOOD START!
2. We decided the the property was nice enough to rent, based on the 15 minute viewing we had, during this viewing we were told the property was very quiet, however this turned out to be a lie and there is a bus that runs from 6AM right outside the front of the house and this caused the whole house to shake, the noise from the traffic is unbearable most days, to say we live in a small village, the noise is worse than when I live in London! Miss selling to say the least!
3. Once we had made the mistake of signing the contract and moving in we only noticed the horrendous noise levels, which we complained about and Fran McCarthy suggested we should have noticed the noise levels during the 15 minute viewing, like you can tell during such a short time span???
4. The first payment was due to leave my account by standing order, this was arranged the Hunters Estate agent and the relevant form was completed and signed whilst I was in their office... And at the hands of the agent to post off. We then receive a call say the payment has not come out my account and they presumed we had made the mistake, which is insane because they were the people who had set this up with my bank details. They then threaten us with a £20 charge in the event this happens again. At this point I could not believe what we had signed up with.
5. We were assured that the leaking taps would be replaced around the time we moved in and now after making a complaint about this, no-one has come round to repair the taps and we are on a water meter, so obviously we will be billed for the extra water usage and it has been over a week ago since we first made contact about this urgent matter.
6. I forgot to add the online forms they make you fill out are horrendous and even the bloke I dealt with said "Yes everyone says these forms are the worst they have ever used".
If you have any sense avoid these people like the plague, its just another UK company who cares more about taking the money and delivering no customer service when it matter. AVOID!!
2. We decided the the property was nice enough to rent, based on the 15 minute viewing we had, during this viewing we were told the property was very quiet, however this turned out to be a lie and there is a bus that runs from 6AM right outside the front of the house and this caused the whole house to shake, the noise from the traffic is unbearable most days, to say we live in a small village, the noise is worse than when I live in London! Miss selling to say the least!
3. Once we had made the mistake of signing the contract and moving in we only noticed the horrendous noise levels, which we complained about and Fran McCarthy suggested we should have noticed the noise levels during the 15 minute viewing, like you can tell during such a short time span???
4. The first payment was due to leave my account by standing order, this was arranged the Hunters Estate agent and the relevant form was completed and signed whilst I was in their office... And at the hands of the agent to post off. We then receive a call say the payment has not come out my account and they presumed we had made the mistake, which is insane because they were the people who had set this up with my bank details. They then threaten us with a £20 charge in the event this happens again. At this point I could not believe what we had signed up with.
5. We were assured that the leaking taps would be replaced around the time we moved in and now after making a complaint about this, no-one has come round to repair the taps and we are on a water meter, so obviously we will be billed for the extra water usage and it has been over a week ago since we first made contact about this urgent matter.
6. I forgot to add the online forms they make you fill out are horrendous and even the bloke I dealt with said "Yes everyone says these forms are the worst they have ever used".
If you have any sense avoid these people like the plague, its just another UK company who cares more about taking the money and delivering no customer service when it matter. AVOID!!
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Latest Reviews
19th May 2020
reviewed by 'Emily'
20th Dec 2012
reviewed by 'Upset'
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reviewed by 'A&C'
3rd Jan 2012
reviewed by 'Jerry'
29th Sep 2011
reviewed by 'DH'
Opening Hours
Address
Hunters Property Group
18-19 Colliergate
York
Yorkshire
YO1 8BN
01904 621 026
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 99% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 19,2020
May 19,2020
0
people found
this helpful
this helpful
The staff are very rude to the extent that they are nasty. They are not good at record keeping and you have to keep records yourself and prove them wrong even then they try to wriggle out of everything. Horrible company and dealt with them ...
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Dec 20,2012
Dec 20,2012
1
people found
this helpful
this helpful
1. When we viewed the property the Estate agent turned up at the wrong property and the lady who owned the house had no idea we were there to view the house. The second person to view the property turned up ten minutes after us and ...
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May 18,2012
May 18,2012
0
people found
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Terrible, no idea about how to manage a sale! Had an offer accepted and a verbal confirmation by Hunters....'saying there would be no more bids on the property ¢â‚¬â€œ its yours'!!. Then in 30mins I had a call saying there had been a better (Higher) ...
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What agent could do to change your mind?
Be transparent and consistent during the bidding process Work hard for the buyer to obtain a reasonable price - not just the seller Maintain Hunter company policies during the bidding process, rather than agreeing to random bids. Dealing with compliants better - offering customers to speak with management, without being prompted General improvement in competency of staffAttached Filesnbsp;
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Jan 03,2012
Jan 03,2012
0
people found
this helpful
this helpful
Very good, this agent knows the area, knows their job, they keep in touch with you and by far the best we have dealt with after 5 moves in 10 years, highly recommended...
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Sep 29,2011
Sep 29,2011
0
people found
this helpful
this helpful
Hunters York gave us excellent service, they did all the viewings whilst we were away on holiday, and sold the house in less than 2 weeks (although below value). The friendly office staff kept us informed at all times, and we would happily recommend them to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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