100% lettings valuation accuracy
99% lettings fee satisfaction
Dec 12,2020
Dec 12,2020
4
people found
this helpful
this helpful
We had a horrible experience renting a flat through haart lettings agency in Cambridge - indeed it was one of the main reasons for us to move out.
We were searching for a flat during the first lockdown, when viewings were not available and we were not in the UK. The agents managed to send us a video of a wrong flat, the address of the property was not correct, so understandably, we were concerned. However, being desperate for a flat, we decided to roll with it, and what a bad idea it was! The haart lettings guys (Peter Witkowski and Jamie Canham, in particular) would constantly press us for quick answers/decisions/wiring monies, however when we needed help and clarity they would only meagerly explain what is going on. For example, we insisted on signing a contract before coming over, as crossing the borders w/o a reason was not a given at the time. They have postponed their duties to the last minute, leaving us in a limbo, not knowing if we are going to be able to travel at all, although the opposite was promised. Despite the fact that we moved over from a foreign country (with all of our stuff), they showed no flexibility for the key handover (which took literally 2 min) and we had to wait for the whole morning and afternoon until we got our keys, to find out that the flat was left dirty - yet, not inspected by the agent himself.
Asking our landlord any questions through them was a tedious task - at some times they’d forget who we are, or forget to forward the questions for weeks. What they always found time for, was asking for 5 star reviews. When we asked about owning a pet we were held in the unknown for a long time, to be declined and to later found out that the letting agency even lied it being against the head lease (it’s not).
When the time came to do the viewing for the flat, they would nag us about possible covid-19 symptoms, to then come to us and forget to bring their mask (seriously?) and forcing us to show people around themselves, basically, forcing us to do their job, while they’ve chilled outside.
Now, after we’ve moved out, we’ve been charged 90 pounds for cleaning for some dust and fingermarks near the door handles. Not great, but what would you expect from them at this point. We’ve asked the new tenant if the cleaning service ever came - and you’ve guessed it, it didn’t. When pressed to answer when the cleaning is going to happen, they’ve told us that it will be done when the new tenant moves out. Now, tell me, how much sense does it make to charge us for the cleaning and how bad was the state of the flat if it is to be cleaned after the new people leave, possibly in years?
We were searching for a flat during the first lockdown, when viewings were not available and we were not in the UK. The agents managed to send us a video of a wrong flat, the address of the property was not correct, so understandably, we were concerned. However, being desperate for a flat, we decided to roll with it, and what a bad idea it was! The haart lettings guys (Peter Witkowski and Jamie Canham, in particular) would constantly press us for quick answers/decisions/wiring monies, however when we needed help and clarity they would only meagerly explain what is going on. For example, we insisted on signing a contract before coming over, as crossing the borders w/o a reason was not a given at the time. They have postponed their duties to the last minute, leaving us in a limbo, not knowing if we are going to be able to travel at all, although the opposite was promised. Despite the fact that we moved over from a foreign country (with all of our stuff), they showed no flexibility for the key handover (which took literally 2 min) and we had to wait for the whole morning and afternoon until we got our keys, to find out that the flat was left dirty - yet, not inspected by the agent himself.
Asking our landlord any questions through them was a tedious task - at some times they’d forget who we are, or forget to forward the questions for weeks. What they always found time for, was asking for 5 star reviews. When we asked about owning a pet we were held in the unknown for a long time, to be declined and to later found out that the letting agency even lied it being against the head lease (it’s not).
When the time came to do the viewing for the flat, they would nag us about possible covid-19 symptoms, to then come to us and forget to bring their mask (seriously?) and forcing us to show people around themselves, basically, forcing us to do their job, while they’ve chilled outside.
Now, after we’ve moved out, we’ve been charged 90 pounds for cleaning for some dust and fingermarks near the door handles. Not great, but what would you expect from them at this point. We’ve asked the new tenant if the cleaning service ever came - and you’ve guessed it, it didn’t. When pressed to answer when the cleaning is going to happen, they’ve told us that it will be done when the new tenant moves out. Now, tell me, how much sense does it make to charge us for the cleaning and how bad was the state of the flat if it is to be cleaned after the new people leave, possibly in years?
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Opening Hours
Address
haart
19 The Broadway Mill Road
Cambridge
Cambridgeshire
CB1 3AH
01223 245 302
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,050 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 3 | 8 | 2 | 0 | 0 | 0 | 0 | 0 |
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Nov 07,2022
Nov 07,2022
0
people found
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First time letting my house through an agent. Jamie from Cambridge explain the process and was quick to respond to any questions we had.
Professional service and we got tentants quickly....
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Oct 21,2022
Oct 21,2022
0
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Used haart for letting out properties since around 2008, wouldn't use a different agent. Can't say anything negative about them...
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Aug 20,2022
Aug 20,2022
0
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Excellent experience with Haart (Cambridge). Professional advice and support from Jamie. Incredibly efficient looking for a tenant and providing support through all steps....
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Oct 25,2021
Oct 25,2021
0
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This is the second time i have used Haart and dealt with Jamie.
He's very proactive, always responds quickly to questions. He found me the right tenants for our house in a matter of days.
Excellent service again, thanks Jamie and the team @ Haart Mill ...
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Oct 13,2021
Oct 13,2021
1
people found
this helpful
this helpful
Amazing support from Cambridge (Lettings) Haart. Our house has not spent a single month unoccupied since we concluded a management agreement with Haart nearly 2 years thank to the tremendous work by led by Emily Phillips. Highly professional, available and amicable, Emily Phillips has made our ...
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Oct 08,2021
Oct 08,2021
0
people found
this helpful
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Haart Letting is the most professional letting agency I have met! Every property they released is all under great management. The video viewing they shared is exactly same as the property itself, it really amazed me when I was viewing the property physically later. My ...
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Oct 02,2021
Oct 02,2021
1
people found
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this helpful
I have several flats managed by Jamie, I highly recommended this guy in Haart. He is responsible and organized. Rented out all of my flats in a short time, can’t be happier!...
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Sep 30,2021
Sep 30,2021
1
people found
this helpful
this helpful
Haart have been very supportive, helpful and professional through our tenancy process. We have now had 2 sets of tenants in our property and both were vetted professionally giving us the confidence that our property would be looked after. We have had no concerns to date. ...
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Sep 30,2021
Sep 30,2021
1
people found
this helpful
this helpful
Mr. Jamie Candham is an extremely focused communicator as a Letting Executive. As a new arrival in the UK faced with seeking a property to rent urgently, and with absolutely no prior knowledge of such procedure, he was so precise in his guidance. I am ...
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Mar 05,2021
Mar 05,2021
2
people found
this helpful
this helpful
I am so lucky with my estate agent
I just had phone call from my estate agent
Patryk Zyczkowski
And there so professional straight to the point
And helpful trying to fix and renovate the house I am living in thanks hart estate agent Cambridge...
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Dec 12,2020
Dec 12,2020
4
people found
this helpful
this helpful
We had a horrible experience renting a flat through haart lettings agency in Cambridge - indeed it was one of the main reasons for us to move out.
We were searching for a flat during the first lockdown, when viewings were not available and we ...
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Feb 18,2015
Feb 18,2015
0
people found
this helpful
this helpful
After having a terrible experience with one letting agent in Cambridge. I was so relieved to have met Jamie and the team at Mill road.
They are very professional, helpful and quick.
I will continue to carry on using them for the renting of my ...
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Feb 19, 2015
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(1)
Dear Denise
Thank you for your review. We are pleased to hear that Jamie and team have provided a good service and we are delighted to hear that you will be continuing to use us for your properties.
All the best
Melanie Smith
Customer Relations Manager ...
Feb 06,2015
Feb 06,2015
0
people found
this helpful
this helpful
Very helpful,professional, always informed me of progress,good advice. Always approachable and available,good timekeeping,and I will be happy to have eoin as my agent...
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Feb 19, 2015
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(1)
Dear Ian
Thank you for your lovely review, we are very pleased to hear about the service you've received from Eoin and team.
All the best for the future!
Melanie Smith
Customer Relations Manager ...
Dec 05,2014
Dec 05,2014
0
people found
this helpful
this helpful
The whole process went smoothly, plenty of notice when access to the property was required. Any queries I had were answered clearly . All staff seemed aware of were we were up to with the process....
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Dec 05, 2014
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Hi Elizabeth,
Thank you for your review. We are really pleased to hear about the service you received.
All the best for the future!
Melanie Smith
Customer Relations Manager ...
Nov 17,2014
Nov 17,2014
0
people found
this helpful
this helpful
We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was ...
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Nov 24, 2014
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(1)
Dear Lukas,
Thank you for your review. We are pleased to hear about the good service you received from Jamie and the team.
All the best
Melanie Smith
Customer Relations Manager ...
Jun 06,2013
Jun 06,2013
5
people found
this helpful
this helpful
An utter disgrace. They treat tenants with contempt and landlords with indifference. Incapable of (or unwilling to) organise even the most basic tasks that form the basis of their job such as check-in, inventory, and minor maintenance. Avoid Haart Mill Road at all costs....
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Aug 26,2012
Aug 26,2012
8
people found
this helpful
this helpful
Created a phantom bidder against me in order to try to up my bid price. Lied about many issues relating to the property. Told me that they didn't have the correct paperwork for the house so that I couldn't move in on time. Told me ...
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Jun 26,2012
Jun 26,2012
6
people found
this helpful
this helpful
Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was ...
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What agent could do to change your mind?
Dealt with all the issues as soon as we called them on the day of move in- or even if they had checked the house before we moved in they would have noticed these issues.Attached Filesnbsp;
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Jun 19,2012
Jun 19,2012
5
people found
this helpful
this helpful
I called several times attempting to make an appointment to view the property. Originally we had an appointment, which was cancelled 30minites beforehand, as they had not managed to contact the current tenant. I rearranged. This appointment was cancelled for the same reason. I rearranged, ...
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What agent could do to change your mind?
If they had actually had the courtesy to call me when they said they would, or work a little harder to contact the current tenant then I wouldn't be so annoyed.Attached Filesnbsp;
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Jun 08,2012
Jun 08,2012
4
people found
this helpful
this helpful
We moved in and there were lots of pet hair in the house, we had to clean up the house entirely and the landlord let us a silicone pot to fix part of the bath and some taps that were a bit loose. After trying ...
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Feb 28,2012
Feb 28,2012
7
people found
this helpful
this helpful
Myself and my partner had and are still having a terrible experience with Haart. We began the process of renting which then fell through due to the landlord not agreeing terms with Haart.
This was over nearly 4 weeks ago, and they are still to refund ...
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What agent could do to change your mind?
Refunded our money as soon as the let had fallen through. Also ever returned our phone calls and kept us informed with the process of our refund.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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