Lords Estate Agents (Kingston upon Thames & Surrey)
Kingston, Kingston Upon Thames, KT1
4.9/5, 84 reviews
99% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“The service I received was excellent. Initially i wasn't sure ......”

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Dec 19,2012
Minithumbup
By: 'Louise'
Dec 19,2012
19 people found
this helpful
The service I received was excellent. Initially i wasn't sure if we were going to sell or extend and invited a number of estate agents round to value our property. Lords were the only ones that bothered to stay in touch for the 6 week period it took me to decide to move. There was never any pressure and as a mum on maternity leave at the time, this is just what you want. Once I've given them the green light it was all systems go, they marketed our house exceptionally well and with the help of an open day we had secured our buyer. Throughout the whole process the team in Kingston have always returned my calls,they were consultative,not pushy in the slightest and used their initiative when needed.I cannot recommend them highly enough and its a shame they don't work in area we're moving too!!
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By: Guy Hodge
Jan 10, 2013
Dear Mrs Kewley,
I just wanted to thank you for your wonderful endorsement of our service.
I am really pleased that you were happy with what we did for you and wish you every happiness in your new home.
Thanks again.
Kind regards,
Guy Hodge,
Managing Director
Lords Estate Agents
[email protected]

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Latest Reviews

View all Reviews 84
15th May 2014
reviewed by 'Clare'
“I have bought and sold with Lords and have always had a good experience. They really know the Kingston market ......”
5th May 2014
reviewed by 'Richard'
“Antony kept the purchase moving and was helpful in resolving misunderstandings between the two sets of solicitors. He was always ......”
2nd May 2014
reviewed by 'T'
“We have just exchanged on a property in North Kingston and have been working with Stuart Baker at Lords in ......”
10th Apr 2014
reviewed by 'Donald'
“The senior staff gave excellent advice on the suggested asking price and the marketing strategy. This was followed up assiduously ......”
16th Mar 2014
reviewed by 'Marco'
“Stuart was a pleasure to deal with. He accommodated viewings at short notice and helped us make up our mind ......”
3rd Mar 2014
reviewed by 'Ronnie'
“A totally positive experience from start to finish. The initial visit and valuation by Rupert was very professional, he was ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 19:00
  • Saturday: 09:00 - 17:30
  • Sunday: Closed
Address

Lords Estate Agents (Kingston upon Thames & Surrey)
56 - 58 Wood Street
Kingston,Kingston Upon Thames
Greater London
KT1 1UW
020 8546 6800

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 47 1 34 0 2 0
Areas covered
  • KT1
  • Kingston upon Thames
  • KT2
  • Norbiton
  • KT3
  • Kingston Vale
  • SW15
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Kingston Upon Thames, KT1
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“I have bought and sold with Lords and have always ......”

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May 15,2014
Minithumbup
By: 'Clare'
May 15,2014
2 people found
this helpful
I have bought and sold with Lords and have always had a good experience. They really know the Kingston market and offer excellent advice. Communications are very well managed with email and text alerts relating to house viewing appointments and updates. A professional, friendly and ...
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“Antony kept the purchase moving and was helpful in resolving ......”

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May 05,2014
Minithumbup
By: 'Richard'
May 05,2014
2 people found
this helpful
Antony kept the purchase moving and was helpful in resolving misunderstandings between the two sets of solicitors. He was always prompt and proactive about keeping us informed....
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“We have just exchanged on a property in North Kingston ......”

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May 02,2014
Minithumbup
By: 'T'
May 02,2014
2 people found
this helpful
We have just exchanged on a property in North Kingston and have been working with Stuart Baker at Lords in Kingston. The experience has been a very positive one. Stuart has been professional, courteous and honest throughout the process. Queries have been responded to and ...
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“The senior staff gave excellent advice on the suggested asking ......”

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Apr 10,2014
Minithumbup
By: 'Donald'
Apr 10,2014
2 people found
this helpful
The senior staff gave excellent advice on the suggested asking price and the marketing strategy. This was followed up assiduously by themselves and other colleagues in in courteous and professional manner. They dealt diplomatically and effectively with tenants. We sold the property well in excess ...
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By: Guy Hodge
Apr 30, 2014
Dear Don,
I knew we would get the job done for you in the end!
Thank you for your business and best wishes for the future.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents

“Stuart was a pleasure to deal with. He accommodated viewings ......”

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Mar 16,2014
Minithumbup
By: 'Marco'
Mar 16,2014
2 people found
this helpful
Stuart was a pleasure to deal with. He accommodated viewings at short notice and helped us make up our mind on the type of property that fitted our needs. Once we decided to offer on a property Lords process was very fair and not pushy ...
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By: Guy Hodge
Apr 30, 2014
Dear Marco,
I am delighted to hear that you will be coming back to us again in the future!
A great many of our customers return to us and recommendations like your own account for a large percentage of our business.
Thank you for taking the time to upload your review.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents

“A totally positive experience from start to finish. The initial ......”

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Mar 03,2014
Minithumbup
By: 'Ronnie'
Mar 03,2014
2 people found
this helpful
A totally positive experience from start to finish. The initial visit and valuation by Rupert was very professional, he was also put us at our ease, his experience was obvious . As with most sellers I saw three seperate agents, but to be honest the choice ...
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By: Guy Hodge
Mar 03, 2014
Dear Ronnie and Deborah,

Thank you very much indeed for the really positive review.

It sounds like 5 offers were worthy of 5 stars!

I am delighted that we were able to help you and grateful that you took the time to specifically single out Rupert and Stuart as having delivered excellent professional service.

Thank you again.
Kind regards,

Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
0845 606 7760

“I had a great experience with Lords Kingston. They were ......”

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Feb 21,2014
Minithumbup
By: 'lana'
Feb 21,2014
2 people found
this helpful
I had a great experience with Lords Kingston. They were very helpful and were willing to help with anything that I needed them to....
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By: Guy Hodge
Feb 28, 2014
Dear Iana,

Thank you very much indeed for relaying your experience of dealing with the Lords office in Kingston. Very kind of you!

Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]

“We met with a number of estate agents in our ......”

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Feb 19,2014
Minithumbup
By: 'Nigel'
Feb 19,2014
3 people found
this helpful
We met with a number of estate agents in our search for the right property and were impressed with the quality of staff at Lords from the off. Most other agents we had met were typically uniformed about the property meaning they were unable to ...
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By: Guy Hodge
Feb 28, 2014
Dear Nigel,
Thank you for the 5 star review!
We know that not all estate agents are the same and make every effort to stand out from the crowd. Almost all of the staff at Lords are homeowners themselves, so there is an understanding of what a buyer needs and we do try to accommodate our customers as much as possible.
Best wishes in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]

“The whole team at Lords, but especially Stuart and Antony, ......”

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Feb 19,2014
Minithumbup
By: 'HK'
Feb 19,2014
2 people found
this helpful
The whole team at Lords, but especially Stuart and Antony, went above and beyond the call of duty. They helped with the entire process from beginning to end including chasing solicitors, paperwork, buyers etc whenever necessary. After our first set of buyers dropped out on ...
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By: Guy Hodge
Feb 28, 2014
Dear HK,
What a great review!
I am sorry that your first buyer withdrew; this must have been very stressful for you.
I am delighted that the team sprang into action and got the deal through for you. I hope you are really happy in your new home and would like to use this opportunity to thank you for listing your home with Lords.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]

“Purchased property from lords estate agents. The agent who looked ......”

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Feb 19,2014
Minithumbup
By: 'Asha'
Feb 19,2014
2 people found
this helpful
Purchased property from lords estate agents. The agent who looked after me through out was Stuart baker. I had dealing with him personally for over two years before I found the property that met my expectations. Stuart sent me information and showed me over 50 properties. ...
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By: Guy Hodge
Feb 28, 2014
Dear Asha,
Thank you for your lovely review about Lords and for taking the time to specifically single out the service delivered by Stuart at the Kingston office.
Stuart is an excellent agent and does a great job. It is wonderful to have a customer recognise that and publicly endorse it.
Thanks again and best wishes in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]

“I've bought and sold through many estate agents across London ......”

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Jan 07,2014
Minithumbup
By: 'Nick'
Jan 07,2014
7 people found
this helpful
I've bought and sold through many estate agents across London and I've found Danny and his team to be excellent at not just selling houses, they also work exceptionally hard to maanage the inevitable chain of buyers and sellers. This is not a task for ...
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By: Guy Hodge
Jan 15, 2014
Dear Nick D,

Thank you very much indeed for your kind words and specifically for mentioning the work done by Danny and Antony.
As you say yourself, the process can be fraught at times and emotions can run high but we find that by keeping our customers in the loop it does create a bit more confidence in the sales process.
Thanks again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“We recently sold and purchased property with Lords. As selling ......”

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Dec 30,2013
Minithumbup
By: 'Rebecca'
Dec 30,2013
7 people found
this helpful
We recently sold and purchased property with Lords. As selling agents they used a really good open day strategy and we had three offers on our property within 2 days. The property we purchased we viewed within a few days of it being listed and we ...
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By: Guy Hodge
Jan 15, 2014
Dear Rebecca,

I am delighted that our marketing strategy worked for you and that my team provided you with an excellent service.
I am glad that Stuart did a good job and represented his company well.
Thank you for both your instructions and for taking the time to review our service and wish you every happiness in your new home.
Thanks again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“It's not true what they say about estate agents! Lords ......”

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Dec 27,2013
Minithumbup
By: 'SB'
Dec 27,2013
7 people found
this helpful
It's not true what they say about estate agents! Lords in Kingston have been both professional and proficient during this property purchase and I wish to recommend Stuart Baker. He was able to negotiate with solicitors and saved me further delay and money! Thanks to ...
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By: Guy Hodge
Jan 15, 2014
Dear SB,
It’s sad to say that in many cases it probably is true as many of the reviews on the allagents website will testify, but as a company, Lords have a very different philosophy and attitude to our customers.
I am delighted that you were pleased with our service and thank you enormously for your kind words.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“From the outset I was impressed with all aspects of ......”

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Dec 19,2013
Minithumbup
By: 'Dave'
Dec 19,2013
6 people found
this helpful
From the outset I was impressed with all aspects of Lords' performance, but in particular; their pricing policy, their efficiency their advice and guidance to me as their client/customer and the way in which the property was marketed. Their intimate knowledge of the local ...
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By: Guy Hodge
Dec 19, 2013
Dear Mr Nelson,

Thank you very much indeed for such a fabulous review and for singling out the very specific service you received from Rupert and Antony.
I suppose that ultimately we did what we said we would, but it really is very special to get a response like this.
Thank you again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Excellent, professional service from the initial estimate through to exchange. ......”

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Dec 19,2013
Minithumbup
By: 'Jo'
Dec 19,2013
7 people found
this helpful
Excellent, professional service from the initial estimate through to exchange. Got 40 or so customers though the door over two weekends and several asking or close to asking offers. Very good communication with quick email updates on viewings booked and feedback. Helped ensure the sale proceeded ...
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By: Guy Hodge
Dec 19, 2013
Dear Jo,
I am delighted that we exceeded your expectations, (although saddened that your initial expectations were at such a low level!)
Not all estate agents are the same and you can see from the comments on the allagents website that our objective is to perhaps bring the standards within the industry to a higher level.
Thank you and have a great Christmas.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“The service we received from Lords Estate Agent (Kingston) over ......”

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Dec 06,2013
Minithumbup
By: 'Paul'
Dec 06,2013
7 people found
this helpful
The service we received from Lords Estate Agent (Kingston) over the last six months was superb. Our initial point of contact was Rupert, and then Stuart Baker took over. Despite the frenetic house market and the approach of Christmas Stuart was always efficient, personable, unfailingly ...
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By: Guy Hodge
Dec 19, 2013
Dear “Mr Baker”,
I think you may have inadvertently placed the negotiators name where your name should be - but we know who you are and thank you for your taking the time to write such a positive review of the Kingston team, and Stuart and Rupert in particular.
Believe me – a sense of humour is essential in this industry!

Thanks again and have a great Christmas.

Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“We not only sold through Lords but also purchased through ......”

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Dec 05,2013
Minithumbup
By: 'Gerard'
Dec 05,2013
7 people found
this helpful
We not only sold through Lords but also purchased through them also. The service we've recieved throughout has been exemplary. It wasn't the smoothest of rides (no fault attached to Lords) but their proffesionalism an honesty (yes, really!) has been of the highest order, to ...
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By: Guy Hodge
Dec 19, 2013
Dear Mr Earp,

Thank you very much indeed for the review.
From our point of view it’s great to “do a double”.
It is a real credit to my staff to have them (and Stuart in particular) praised in the way you have in your review and just goes to show that not all estate agents are the same.
I hope we have the opportunity to work for you again.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Reliable, friendly, quick to respond to and deal with issues, ......”

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Nov 30,2013
Minithumbup
By: 'Allan'
Nov 30,2013
12 people found
this helpful
Reliable, friendly, quick to respond to and deal with issues, Stuart Baker has provided me with an excellent service. He helped me to negotiate the minefield of house purchasing and I trusted and valued his judgement. He is a credit to his company and has ...
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By: Guy Hodge
Nov 30, 2013
Dear Mr Wallace,

Thank you so much for focussing your review on the very personal service you received from Stuart Baker at the Kingston Office.

It really is a pleasure to both myself and the staff involved to get reviews of this type.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“A 100% seamless and stress free service which I would throughly ......”

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Nov 30,2013
Minithumbup
By: 'J'
Nov 30,2013
11 people found
this helpful
A 100% seamless and stress free service which I would throughly recommend. From start to finish of my sale I felt confident that the transaction was in capable hands and was unlike any other sale/purchase I had previously experienced, (i.e there was no talking ...
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By: Guy Hodge
Nov 30, 2013
Dear J Patterson,

Thank you for such a great review and for the positive endorsement of the service at our Kinston office. Thank you also for selling your home through Lords.
100% brilliant!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Lords at Wood Street is a very well managed agency. ......”

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Nov 27,2013
Minithumbup
By: 'David'
Nov 27,2013
11 people found
this helpful
Lords at Wood Street is a very well managed agency. Management and Staff are fully committed, offering a professional and friendly service. Nothing appeared to be too much trouble. When the first "sale" fell through they were back on the job immediately, making a further ...
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By: Guy Hodge
Nov 27, 2013
Dear Mr Gibbs,

Thank you for such a great review!

If I recall from my very limited involvement, you were dealing with the sale on behalf of your son who was abroad, had issues relating to the freehold and had a rather strange lessee to contend with as well, so hats off to you for perseverance!

Thank you for having the confidence to instruct Lords in the first place and for sticking with us.

I know that the team at Kingston felt that you were an absolute pleasure to deal with.

Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Everyone I spoke to at Kingston Lords was personable, straight-talking ......”

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Nov 26,2013
Minithumbup
By: 'Kate'
Nov 26,2013
11 people found
this helpful
Everyone I spoke to at Kingston Lords was personable, straight-talking and well informed. They kept us up-to-date with the progress of our sale and were extremely proactive and helpful....
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By: Guy Hodge
Nov 26, 2013
Dear Kate C,
Thank you for uploading a five star review on the AllAgents website and for your kind comments.
Delighted that we could help!
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Antony was very helpful throughout the process. He always responded ......”

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Nov 26,2013
Minithumbup
By: 'Ben'
Nov 26,2013
10 people found
this helpful
Antony was very helpful throughout the process. He always responded to our questions and concerns promptly and clearly and facilitated contacts between the parties....
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By: Guy Hodge
Nov 27, 2013
Dear Ben,
Thank you very much indeed for the review and for mentioning Antony in particular.
Glad we could help.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Very happy overall with the service received from Lords. We ......”

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Nov 22,2013
Minithumbup
By: 'Happy'
Nov 22,2013
11 people found
this helpful
Very happy overall with the service received from Lords. We were particularly happy with the quality of the sales particulars which are way ahead of the competition. Also happy with the fee structure and the final sales price achieved....
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By: Guy Hodge
Nov 26, 2013
Dear Happy Seller,

Thank you for the feedback on the sales particulars; we have plans to make these EVEN BETTER next year – watch this space….

Thank you also for the great review and for focussing on Stuart and Rupert in particular.

Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“The team at Lords were very helpful in the approach ......”

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Nov 21,2013
Minithumbup
By: 'Ben'
Nov 21,2013
10 people found
this helpful
The team at Lords were very helpful in the approach to helping us find a property and timely in their support and moving the process through once the sale had been agreed. Thanks...
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By: Guy Hodge
Nov 21, 2013
Dear Mr Hawkins,

Thank you for the review.
Glad we could help.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“We found Antony to be extremely approachable while maintaining a ......”

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Nov 19,2013
Minithumbup
By: 'H'
Nov 19,2013
10 people found
this helpful
We found Antony to be extremely approachable while maintaining a professional and efficient demeanour. He responded to emails and phone calls in a timely manner and we always felt that he was doing his best on our behalf, especially as we were the buyers. In ...
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By: Guy Hodge
Nov 26, 2013
Dear Ms Atkinson,

A really lovely review: thank you.
Antony is one of our top performers but the feedback we get from our customers is incredibly motivating.
We wish you every happiness in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Antony was very helpful throughout the process. He always responded ......”

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Nov 15,2013
Minithumbup
By: 'Gill'
Nov 15,2013
8 people found
this helpful
Antony was very helpful throughout the process. He always responded to our questions and concerns promptly and clearlt and facilitated contacts between the parties....
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By: Guy Hodge
Nov 21, 2013
Dear Gill,

Thank you for the review on Allagents for Antony.
He is a great negotiator and it is wonderful to see him get a metaphorical pat on the back.
Thank you.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Our property was in the market for a long time ......”

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Nov 04,2013
Minithumbup
By: 'Samira'
Nov 04,2013
8 people found
this helpful
Our property was in the market for a long time with few different agents over different periods and I almost lost my hope to be able to sell! Danny knew our property and encouraged me to try one last time despite the fact that we ...
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By: Guy Hodge
Nov 09, 2013
Dear Samira,
Great praise for Danny and my team at Kingston! Thank you.
If all the reviews we get ended “Very Very happy indeed :))))))”, I would be Very very very happy indeed
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“The consummate professionals, skilled, informed, knowledgeable and tenacious. They advised ......”

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Oct 31,2013
Minithumbup
By: 'Ian'
Oct 31,2013
9 people found
this helpful
The consummate professionals, skilled, informed, knowledgeable and tenacious. They advised me thoroughly, handled everything, showed due diligence and patience and guided me through the tricky waters of selling in the current market. Faultless in their exemplary attitude and highly recommended across the entire team - ...
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By: Guy Hodge
Oct 31, 2013
Dear Ian,
I have to say that this is probably the most eloquent review that we have had so far.
Every now and again a single review sums up the effort and experience that we put into every sale we handle and I have to say that as far as your review goes, we couldn’t have put it better ourselves.
Thank you so much for taking the time to write the review and for your kind words.
It really is appreciated.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Danny has been brilliant all the way through the process. ......”

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Oct 29,2013
Minithumbup
By: 'Captain'
Oct 29,2013
8 people found
this helpful
Danny has been brilliant all the way through the process. Access to the property, professional advise, information and other details were presented in very professional, punctual and positive way. Emails / phone messages were answered promptly and replies were always accurate. Nothing was ever troubled. I ...
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By: Guy Hodge
Oct 29, 2013
Dear Captain Matharu,

Thank you for such an excellent review. Really positive and concise and a nice reflection on the service provided by my colleague Danny.
We wish you well in your new home and hope that you have the chance to spread the word about Lords to your new neighbours!
Thank you again.

Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk

“Simply put, Lords provided an excellent service from first meeting/......”

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Oct 22,2013
Minithumbup
By: 'Nick'
Oct 22,2013
7 people found
this helpful
Simply put, Lords provided an excellent service from first meeting/valuation to completion. Friendly, polite and on the ball. Their organisation of the 'open day' for our property was top notch and helped us achieve a great sale price. Every part of the sales process ...
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By: Guy Hodge
Oct 22, 2013
Dear Mr Barber,

Thank you! Great review – what more can I say!

Thanks for the recommendation and thank you for putting your property with, and your confidence in, Lords.
Best wishes in your new home.
Kind regards,
Guy Hodge
Managing Director
Lords Estate Agents
[email protected]
www.lordsonline.co.uk
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Complaints Procedure

THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTS”) GRIEVANCE PROCEDURE


         1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman.

        2. If you believe you have a complaint, please write in the first instance to The Managing Director at:
The Lords Partnership Limited
56-58 Wood Street
Kingston upon Thames
Surrey, KT1 1UW

         3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint.

          4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above.

          5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance.

         If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email [email protected].
Last updated at 10:22 AM 02/07/2012 by Guy Hodge

Awards won by Lords Estate Agents (Kingston upon Thames & Surrey), Kingston Upon Thames KT1 1UW



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