50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Dec 07,2020
Dec 07,2020
2
people found
this helpful
this helpful
AVOID AVOID AVOID
1 star is too generous for this agency.
We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone.
These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn't test it themselves.
We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in.
We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us.
The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood.
This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items.
We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are taking no responsibility for their actions.
This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim we have not evicted any tenants during the present crisis or started any eviction proceedings clearly this is wrong.
In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all!
I will never be renting from Northwood again and hope no one else has the same experience as we did
1 star is too generous for this agency.
We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone.
These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn't test it themselves.
We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in.
We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us.
The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood.
This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items.
We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are taking no responsibility for their actions.
This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim we have not evicted any tenants during the present crisis or started any eviction proceedings clearly this is wrong.
In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all!
I will never be renting from Northwood again and hope no one else has the same experience as we did
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Latest Reviews
29th Jul 2024
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14th Feb 2023
reviewed by 'Sharon'
10th Jun 2022
reviewed by 'Charlie Atkins'
5th Jul 2021
reviewed by 'Simon'
13th Jan 2021
reviewed by 'Gabriella'
7th Dec 2020
reviewed by 'liam'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 50% | 99% | £650 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 2 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
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- Block Management
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Jul 29,2024
Jul 29,2024
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Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not ...
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Feb 14,2023
Feb 14,2023
0
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Very good. Bit of a problem moving in but this was not Northwoods fault, they did there best to resolve the issues.
Always quick to respond to emails and repairs Very good service...
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Jun 10,2022
Jun 10,2022
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We received an excellent service from Northwood. From the moment we stepped into the property, we knew we were in capable hands and the support we’ve had throughout has been to a very high standard.
Would definitely recommend!...
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Jul 05,2021
Jul 05,2021
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I found myself needing to move into a new place at fairly short notice and identified an Apartment that was of interest and arranged a viewing via Email and was contacted back in a very timely fashion and a viewing was arranged at a time ...
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Jan 13,2021
Jan 13,2021
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Danny was extremely helpful and went out of his way to accommodate us when viewing a property. He was very honest and was easy to communicate with. He responded to all queries very quickly and efficiently.
Thank you for all your help.
Gabriella...
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Dec 07,2020
Dec 07,2020
2
people found
this helpful
this helpful
AVOID AVOID AVOID
1 star is too generous for this agency.
We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen ...
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Sep 06,2019
Sep 06,2019
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Renting a property with Northwood has been a really good experience and really easy going. The team are all really helpful and outgoing. Thankyou all very much and we will definitely recommend Northwood....
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Nov 15,2018
Nov 15,2018
3
people found
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this helpful
Arranged a veiwing, spoke to member of staff at 12.30pm on the day to see it was still going ahead was told yes,Booked time of work to be at the flat for 3.45pm, was there on time waited 15mins but nobody showed up, I ...
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Nov 19, 2018
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(1)
I apologise to John, our member of staff was at the property but John was finding to hard to find. A member of staff was asked to call John to see where he was. At the same time another applicant had come into the office to take the property. John should have been given an opportunity to view and make an application. We do only process one tenant at a time, but on block viewings it is not first come first served. I have spoken to John to see if we can find another property for him. ...
Jul 11,2019
Jul 11,2019
0
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I have just moved out of a 2 bedroom semi detached house on the Western Outskirts of Norwich. During the tenancy I found Stephen and Peggy very helpful and constructive. The team provided an excellent service throughout the tenancy.
Steve...
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Apr 10,2018
Apr 10,2018
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As a new landlord unsure of the legalities of letting my property, I found Northwood offered an excellent stress free service. Peggy was very friendly and helpful and explained everything I needed to know. Would highly recommend them....
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Peggy
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 11:53 AM 05/07/2018 by allAgents
