100% sales valuation accuracy
100% sales fee satisfaction
Dec 06,2020
Dec 06,2020
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I had a great experience with Smart Homes from start to finish. Both Dawn and Jo were quick to answer emails, would always ring with any updates, and were always lovely to speak to! I really appreciate all the help they both provided in helping me to move into my new home.
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Latest Reviews
2nd Sep 2024
reviewed by 'Erkin Unal'
1st Feb 2024
reviewed by 'Russ'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £165,000 | £1,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 0 | 10 | 0 | 52 | 3 | 4 | 0 |
Areas covered
- Shirley
- Solihull
- Birmingham
- Hall Green
- Studley
- Redditch
- Burton on Trent
- Coventry
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Sep 02,2024
Sep 02,2024
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We recently complete our purchase with Trish. From the day one she helped us a lot and informed everything in advance. She made our purchase very smooth and quick. I am very happy to work with her....
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Jun 11,2024
Jun 11,2024
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Trish, Julia & Co have been wonderful in overseeing my recent property purchase. Their friendliness, patience and pro-activeness made the purchase process much less stressful than anticipated. This is the second time I have purchased through SmartHomes and certainly will do again in the future!...
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Feb 01,2024
Feb 01,2024
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I have both purchased a new property from SMART Homes and in the process of selling my current property with them also.
On the new purchase, of a new build, I have had excellent engagement and feedback and help from primarily Trish and I am ...
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Nov 08,2023
Nov 08,2023
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Excellent Service from SmartHomes Estate Agents, Thanks to Debbie!
I recently purchased a property through SmartHomes Estate Agents, and I want to express my gratitude for the outstanding service provided by my sale progressor Debbie.
Debbie's guided me through the process, always kept me informed, ...
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Nov 07,2023
Nov 07,2023
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Thank you to Smart Homes for a wonderful experience purchasing my first property!
I cannot emphasise highly enough the invaluable support and care Trish provided throughout the entire process.
A special mention to Dawn who played a pivotal role from the initial stages of the ...
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Jul 24,2023
Jul 24,2023
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Really satisfied with the service from smart homes,
they sold our property fast then went the extra yard with up to date information during our sold period and were always available to clarify anything, special thanks to Debbie Guest....
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Mar 26,2023
Mar 26,2023
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I've recently moved to Broadoaks in Solihull and had the pleasure in dealing with Trish. Trish was always very helpful and really helped push things along for me - really couldn't have wished for a better agent!!...
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Jan 31,2023
Jan 31,2023
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I bought an apartment using Smart homes and I couldn't reccomend them highly enough. It was a pleasure dealing with Dawn and Trish. They were very knowledgeable, friendly and professional. Any enquiries were dealt with very quickly and efficiently.
I would definately use Smart Homes ...
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Jan 28,2023
Jan 28,2023
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Very helpful and professional!
Both Trish and Dawn helped us a lot with our purchase - thank you for your support through all steps....
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Jan 26,2023
Jan 26,2023
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I recently purchased an apartment at Broadoaks . Both Dawn and Trish were knowledgeable, friendly and professional. They always kept in touch throughout the process and quickly resolved any queries. Despite their busy schedule they always found time to meet and greet me whenever I visited ...
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Jan 25,2023
Jan 25,2023
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I have had the pleasure to purchase my property with Smart Homes. They were a very friendly and proactive team. I had been liaising particularly with Trish. She has been such a big help in helping to get the deal done on my apartment. She ...
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Nov 03,2022
Nov 03,2022
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Great service from Julia, Dawn, Louise, Trish & Rory, when buying my first and brand new apartment in Broadoaks phase 3.
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!
Thanks🙌🏻...
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Oct 07,2022
Oct 07,2022
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The team has been professional, very helpful and responsive. The buying experience is nice and smooth. Grateful for their service....
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May 26,2022
May 26,2022
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A fantastic service, we could not have asked for better! As first time buyers we were really apprehensive about the whole process, yet our wonderful agents Dawn and Rory guided us through every step. The dynamic duo could not have been more professional, informative, supporting ...
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May 26,2022
May 26,2022
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A fantastic service, we could not have asked for better! As first time buyers we were really apprehensive about the whole process, yet our wonderful agents Dawn and Rory guided us through every step. The dynamic duo could not have been more professional, informative, supporting ...
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May 06,2022
May 06,2022
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Amazing from start to finish. Louise who I first met during the valuation of my late dads house was lovely. Helen in the sales progression team was amazing. She kept us upto date on every step, offered advice and went above and beyond. Will miss ...
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Feb 28,2022
Feb 28,2022
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Smart homes are fantastic beyond words. They have a great team and have made the buying process so easy. The are extremely professional, very honest and go above and beyond to deliver the best customer experience. Rory Powell and Louise Lewis have been complete angels, ...
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Jan 11,2022
Jan 11,2022
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Debbie, handled the sale of my Mothers home with efficiency and professionalism. Three offers within twenty four hours. Kept a good track on the purchasers progress, communicated well with our solicitors, keeping things simple and trouble/stress free.
Would have no hesitation is recommended Smart ...
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Oct 29,2021
Oct 29,2021
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The Better Agent
I've bought and sold house, always having to chase. What a refreshing change that Smart were always ahead of the game, chasing for me. Thank you so much.
This time I bought and sold with them....
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Sep 29,2021
Sep 29,2021
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Very good service, they kept in contact on a weekly basis and as and when new iformation was received. Chased when asked and appeared to feedback just as promptly. Initial viewing to completion of the flat in just under 2 months. I would defintely recommend them....
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Aug 27,2021
Aug 27,2021
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I have used smart home for a number of years and Sealed with Julie Evans. She is very professional and efficient in her manner towards me and my colleagues,And it has been a pleasure dealing with her...
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Aug 27,2021
Aug 27,2021
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Seamless service from beginning to start, professional, friendly service right through to completion, I highly recommend using Smart-Homes you will not be disappointed, not all estate agents are the same!...
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Aug 27,2021
Aug 27,2021
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Both Louise, Julie and Rory were very helpful from start to finish. I got answers to all my questions and they helped make sure things were running smoothly....
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Jul 24,2021
Jul 24,2021
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Dawn helped us buy our first home.. could not ask for a better service.. always smiling and full of local knowledge.. Communication was brilliant every step of the way, we are very happy with the service provide.. thanks a bunch...
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Jul 15,2021
Jul 15,2021
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Julia and Louise couldn't have helped us any more when we bought at Broadoaks. We originally viewed to rent but they talked us through buying and the help to buy scheme. Thanks so much ladies for making the experience as easy as possible....
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Jun 09,2021
Jun 09,2021
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We purchased a home in Broadoaks with the assistance of Louise and Julia who were attentive and helpful from the onset.
We could not fault their service and their professional enthusiasm. They helped us to in envisage our new home as well as facilitating any ...
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Jun 05,2021
Jun 05,2021
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A very swift and professional service provided by Smart Homes and Louise, really took the stress out of the buying experience....
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Jun 05,2021
Jun 05,2021
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Very helpful on my first time buying a property. Always available and quick to get back to me on all queries. Worked with the developer achieve a very quick turnaround on the purchase as I had time constraints. Overall good, professional service....
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May 19,2021
May 19,2021
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Helen Cole dealt with our house purchase and I couldn't speak highly enough of her service. Very warm and friendly attitude, communicated well and spoke to me at a level so I understood. Kept in good contact with us throughout, and even helped push 3 parties ...
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Julia
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Dawn
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Trish
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Phil
Jazmine
Linda
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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