Newcastle-under-lyme, Newcastle-under-Lyme, ST5
2.1/5, 14 reviews
28% recommended
20% lettings valuation accuracy
11% lettings fee satisfaction

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“For some background, I am a first-time cash buyer for ......”

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Dec 19,2012
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By: 'BB'
Dec 19,2012
6 people found
this helpful
For some background, I am a first-time cash buyer for a property in the ST5 area. I am STILL currently liaising with these unprofessional people. Every time I have tried to contact them over the telephone they either put me on hold or tell me they will call back and never do. They have 100% been on the side of the vendor, which may sound good if you are a prospective vendor, however does suggest you won't get many buyers if this is how Bridgfords treat prospective clients! They only care to communicate with me when they are obviously concerned the sale will fall through due to the vendor's failure to meet the proposed exchange and completion dates. As can be imagined, this whole event is emotionally stressful and exhausting considering I entered this transaction believing I would be treated fairly by the (meant to be neutral) EA. Yet the way I have been spoken to is unbelievable and would definitely put potential buyers off-one member of staff Alyson is really one who should work on her telephone manner. At this moment, the only thing keeping me going is that I do actually want the house I am buying, but have had serious doubts if it is worth it due to how I have been disrespected and dismissed by Bridgfords throughout this whole process. Bottom line: There's no way in hell I would chose to involve myself with these people again.
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Latest Reviews

View all Reviews 14
6th Jan 2024
reviewed by 'Richard'
“Thank you to Tammi and Jillian for all their help in helping to sell our property...”
20th Nov 2021
reviewed by 'Gail Coxall'
“I have recently dealt with the selling department think made contact with almost all of their staff in this department ......”
7th May 2021
reviewed by 'Jane'
“I've just rented a property through bridgfords and highly recommend martine Wilson and darcy Fleming at the Newcastle under Lyme ......”
6th Jan 2020
reviewed by 'Mr'
“Terrible letting agent.Their property management services are non-existent.Many emails and telephone calls were made with no response.I ......”
3rd Dec 2019
reviewed by 'Jack'
“We very foolishly agreed for Bridgfords to act as agents to manage our property. It was probably the worst mistake ......”
9th Aug 2019
reviewed by 'Michelle'
“I have recently sold my house through Bridgfords, Newcastle Under Lyme. The staff, attention to detail and communication were excellent. ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bridgfords
54 Merrial Street
Newcastle-under-Lyme
Staffordshire
ST5 2AW
01782 585042

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 20% 11% £425 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 1 3 3 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Thank you to Tammi and Jillian for all their ......”

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Jan 06,2024
Minithumbup
By: 'Richard'
Jan 06,2024
0 people found
this helpful
Thank you to Tammi and Jillian for all their help in helping to sell our property...
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“I have recently dealt with the selling depart......”

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Nov 20,2021
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Trish
By: 'Gail Coxall'
Nov 20,2021
0 people found
this helpful
I have recently dealt with the selling department think made contact with almost all of their staff in this department as if the colleague I am dealing with is out they make the effort to assist. They have excellent turn around time house sold with ...
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“I've just rented a property through bridgford......”

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May 07,2021
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Darcy
By: 'Jane'
May 07,2021
0 people found
this helpful
I've just rented a property through bridgfords and highly recommend martine Wilson and darcy Fleming at the Newcastle under Lyme branch . All sorted within one week highly recommend great to work with them...
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“Terrible letting agent.Their property manage......”

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Jan 06,2020
Minithumbdown
By: 'Mr'
Jan 06,2020
1 people found
this helpful
Terrible letting agent. Their property management services are non-existent. Many emails and telephone calls were made with no response. I would not recommend or use again....
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“Do not use this firm...”

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Dec 03,2019
Minithumbdown
By: 'Jack'
Dec 03,2019
1 people found
this helpful
We very foolishly agreed for Bridgfords to act as agents to manage our property. It was probably the worst mistake we have ever made. I CAN ONLY RECOMMEND YOU DO NOT USE THIS FIRM...
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“I have recently sold my house through Bridgfo......”

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Aug 09,2019
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Lynne
By: 'Michelle'
Aug 09,2019
0 people found
this helpful
I have recently sold my house through Bridgfords, Newcastle Under Lyme. The staff, attention to detail and communication were excellent. I would not hesitate to recommend them....
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“This branch of Bridgfords have been useless in assisting me ......”

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Aug 08,2017
Minithumbdown
By: 'Sheeba'
Aug 08,2017
7 people found
this helpful
This branch of Bridgfords have been useless in assisting me in getting my property sold. I would not recommend them to anyone. They clearly do not know how to treat customers & had the cheek to lie to another agent about my property status by saying ...
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Comment on agent fees
Bad for the level of service which is non existent.
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“Appalling service. As a landlord their fees are extortionate. Their ......”

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Sep 20,2016
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Laura
By: 'Disgusted'
Sep 20,2016
9 people found
this helpful
Appalling service. As a landlord their fees are extortionate. Their service levels are dreadful. They never call back when phoned and e-mails are not responded to promptly. They regularly deducted unauthorised sums from rental payments. We finally sacked them as agents. They made the exit ...
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What agent could do to change your mind?
The fees are extortionate, there are also many "hidden" charges deducted without authorisation time and again
Attached Filesnbsp;
Comment on agent fees
The fees are extortionate, there are also many "hidden" charges deducted without authorisation time and again
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“It feels like every statement or promise made is broken ......”

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Jun 20,2016
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Emily
By: 'Roger'
Jun 20,2016
3 people found
this helpful
It feels like every statement or promise made is broken or simply wrong. Signed leases not signed, deposit not passed to me to submit to a deposit scheme 3 weeks after the lease date. As for a property they are paid to manage. Tenant moved out ...
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What agent could do to change your mind?
Not cheap but if you get a great service it would be fair value. Given the terrible service the fees are extortionate.
Attached Filesnbsp;
Comment on agent fees
Not cheap but if you get a great service it would be fair value. Given the terrible service the fees are extortionate.
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“After waiting almost 4 months for the return of our deposit, ......”

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Jun 08,2016
Minithumbdown
By: 'Dissatisfied'
Jun 08,2016
5 people found
this helpful
After waiting almost 4 months for the return of our deposit, which was only achieved by legal action, I am relieved to be now renting directly from a landlord and away from the disgraceful letting service of Bridgfords. We encountered unreturned phone calls and emails on ...
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What agent could do to change your mind?
n/a
Attached Filesnbsp;
Comment on agent fees
n/a
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“I found the professional attitude and efficency of the company ......”

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Jun 30,2015
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james
By: 'jaynteresa26'
Jun 30,2015
1 people found
this helpful
I found the professional attitude and efficency of the company and staff knowledge to be absolutely shocking. I viewed a property and asked all relevant questions. I then agreed to accept the property. Paid all of the fees etc. Was due to collect the keys ...
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What agent could do to change your mind?
The fees are extortionate for the level of service and work done
Attached Filesnbsp;
Comment on agent fees
The fees are extortionate for the level of service and work done
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“The service of this company as a collective is dire. ......”

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Apr 23,2015
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hannah
By: 'adam'
Apr 23,2015
3 people found
this helpful
The service of this company as a collective is dire. I work in customer service, and can tell you that not one of the employees has any idea what good customer service is. We have been ignored more times in one year than I ever ...
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What agent could do to change your mind?
The ONLY person who was any help whatsoever was Emily Hughes, she is possibly the only person i would ever want to deal with from this agency (and in fact do, but i am being forced to deal with the deposits team)
Attached Filesnbsp;
Comment on agent fees
for how many issues we have faced, and things not working as they should have been, AND the fact we paid all our rent on time, everytime without fail for them to dispute anything for the deposit is nothing short of insulting
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“when I came to this flat I paid 6 month rent ......”

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Mar 10,2015
Minithumbdown
By: 'Mohsen'
Mar 10,2015
1 people found
this helpful
when I came to this flat I paid 6 month rent in advance after 6 month contract. During this period they didn't repair the fire alarm and I wake up every night because fire alarm was noisy. Now my contract will be finish after 21 days and they ...
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“For some background, I am a first-time cash buyer for ......”

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Dec 19,2012
Minithumbdown
By: 'BB'
Dec 19,2012
6 people found
this helpful
For some background, I am a first-time cash buyer for a property in the ST5 area. I am STILL currently liaising with these unprofessional people. Every time I have tried to contact them over the telephone they either put me on hold or tell me ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bridgfords, Newcastle-under-Lyme ST5 2AW



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