99% sales valuation accuracy
100% sales fee satisfaction
Dec 01,2020
Dec 01,2020
1
people found
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this helpful
I have received the best service from Bora and Morel. Both extremely professional and made my life a lot easier with the support they showed. I have moved into my new place and could not be happier. Thank you both and you are a credit to Alex Neil.
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Latest Reviews
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
28th Sep 2022
reviewed by 'Katy C'
7th Jul 2022
reviewed by 'Matthew Anderson'
1st Jul 2022
reviewed by 'Maggie'
Opening Hours
Address
Alex Neil
341 Roman Road
Bow,London
Greater London
E3 5QR
020 8980 7431
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 100% | £64,000 | £3,950,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 67 | 0 | 251 | 12 | 78 | 1 | 120 | 0 | 16 | 2 |
Areas covered
- E3
- Bow
- E2
- Bethnal Green
- E1
- Victoria Park
- E4
- Mile End
- E5
- Shoreditch
- E7
- Stratford
- E8
- Hackney
- E9
- Bromley by Bow
- E10
- London Fields
- BH23
- Whitechapel
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Sep 28,2023
Sep 28,2023
1
people found
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this helpful
Tom did the initial valuation of my flat and I was impressed by his friendliness and professionalism and as a result chose AlexNeil from the agents whom I had contacted. Throughout the (tortuous) sale process Tom was constantly helpful and supportive and maintained close contacts ...
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Sep 29, 2023
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(1)
Dear Dr Priestman, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents ...
Sep 12,2023
Sep 12,2023
0
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this helpful
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All the staff that I have had contact with have been helpful and approachable. My agent, Tom Ashby, has been clear about the process and sympathetic to my requirements. He has taken a realistic approach and his advice has ensured that there have been a ...
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Sep 12, 2023
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(1)
Dear Michelle, Thank you for your positive comments about selling your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 03,2022
Oct 03,2022
1
people found
this helpful
this helpful
Calli was absolutely amazing! She was timely, replied to all emails quickly and was both friendly and professional. She also understood my needs and booked a number of viewings quickly and Efficiently around my work hours. ☺️...
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Oct 03, 2022
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(1)
Dear Sarah.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 28,2022
Sep 28,2022
1
people found
this helpful
this helpful
Such a great experience with these guys. Tom who valued my property was informative and professional and kept me informed throughout the whole sale. Calli and Abdalla conducting the viewers were also fantastic. At first I was a sceptical about the international marketing and if ...
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Sep 28, 2022
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Dear Katy,
We appreciate you taking the time to leave this feedback on your experience dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Jul 07,2022
Jul 07,2022
1
people found
this helpful
this helpful
Calli was responsive and engaged throughout the sale process. She helped us overcome a number of challenges and always ensured all parties were kept up to date. Thank you Calli for all your help and support!...
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Jul 08, 2022
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(1)
Dear Matthew.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
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Alex Neil Estate Agents ...
Jul 01,2022
Jul 01,2022
1
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this helpful
this helpful
Kyra is an excellent agent! She always replies to my emails quickly. She is very professional and helpful, willing to make extra efforts to sort out the problem when the case becomes challenging....
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Jul 01, 2022
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Dear Maggie.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Jun 30,2022
Jun 30,2022
1
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Jessica and Calli were fantastic, helpful and efficient in finding my perfect property, I was impressed and would highly recommend for future purchase or sale....
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Jul 01, 2022
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Dear Dawn.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
May 25,2022
May 25,2022
1
people found
this helpful
this helpful
I could not have asked for more from Calli during the purchase of my flat. There were several difficult moments during the process which I believe would have ultimately put the purchase at jeopardy if Calli had not been involved.
Calli was always at the ...
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May 26, 2022
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Dear Jack.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
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Alex Neil Estate Agents ...
May 13,2022
May 13,2022
1
people found
this helpful
this helpful
Calli was absolutely brilliant, she constantly chased all parties to ensure we were on track to buy our property and was very responsive to calls and emails throughout the entire process. I highly recommend using Alex Neil for property selling.
Katie from the Chislehurst branch ...
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May 16, 2022
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Dear Mike & Anna,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
May 12,2022
May 12,2022
1
people found
this helpful
this helpful
Rental property management- first class service over many years. Alex Neil make things as easy as possible for the customer.
A good choice...
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May 13, 2022
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Daer Robert,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
May 04,2022
May 04,2022
1
people found
this helpful
this helpful
Over the past couple of months have had to replace two large windows in my flat. Sufaida organised a very competitive quote, dealt with the contractor on numerous occasions and in the end a very good installation was achieved for which I am very happy. ...
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May 04, 2022
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Dear James,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 29,2022
Apr 29,2022
1
people found
this helpful
this helpful
Rabeya has been my property manager for many years and she provides an exceptional, helpful and efficient service. After my long term tenants moved out, Calli assisted with re marketing and successfully found me a tenant after one open day!...
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Apr 30, 2022
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Dear Sabiha,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Apr 27,2022
Apr 27,2022
1
people found
this helpful
this helpful
I have recently bought my first flat via Alex Neil Bow. Despite the buying process being delayed and stressful due to one reason or another (due to no fault of the estate agents!), Alex Neil and Matteo helped enormously along the way. Matteo was in ...
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Apr 28, 2022
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Dear Daniel,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Apr 21,2022
Apr 21,2022
1
people found
this helpful
this helpful
Alex Neil is the best agent I’ve ever dealt with. The service they provide is unlike no other! Matteo valued our property and provided all the information we could ever need to sell a property. He was the initial reason we went with Alex ...
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Apr 22, 2022
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Dear Iqrah Ali,
Thank you for leaving this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 21,2022
Apr 21,2022
1
people found
this helpful
this helpful
Kyra Ceesay is a very polite, helpful, patient and responsible person. She answered my email very quickly, and solve problems promptly....
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Apr 22, 2022
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Dear Sam,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 30,2022
Mar 30,2022
2
people found
this helpful
this helpful
After using 2 estate agents that had to interest in selling my mum's property we found Alex Neil. Calli was absolutely brilliant, she was professional, courteous and extremely helpful and made a very stressful time much easier. I was selling from a distance and Calli went ...
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Mar 30, 2022
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Dear Annette.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
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Alex Neil Estate Agents ...
Mar 25,2022
Mar 25,2022
1
people found
this helpful
this helpful
Thank you Calli for being so quick in finding me a property since I had such a short deadline to find one!...
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Mar 25, 2022
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Dear Elicia.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 25,2022
Mar 25,2022
1
people found
this helpful
this helpful
With a lengthy chain and many people to make happy, Calli and Matteo managed to do just that! They both worked extremely hard to keep everyone updated and satisfied. Thank you for making it happen!...
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Mar 25, 2022
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Dear Joseph,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Mar 25,2022
Mar 25,2022
1
people found
this helpful
this helpful
I am so grateful for Alex Neil. I found my dream property with them but hadn't even put mine on the market. I thought I was never going to get it but Calli and Matteo helped me secure my purchase and sell my property in ...
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Mar 25, 2022
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Dear Anna,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Mar 24,2022
Mar 24,2022
1
people found
this helpful
this helpful
Calli and Matteo are the dream team! They were so enthusiastic and genuine while selling my property. Matteo gave me a realistic valuation and then Calli took over with viewings, feedback and getting offers for my property. Their service was amazing!...
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Mar 24, 2022
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Dear Reece.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 18,2022
Mar 18,2022
1
people found
this helpful
this helpful
Matteo Congedo was incredible! I highly recommend his services. He was prompt, attentative to all enquiries and steps throughout the process. Attending to all needs and requirements, he ensured that the process ran smoothly ensuring that all parties were kept updated throughout the process. Mateo ...
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Mar 18, 2022
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Dear Mark.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Mar 15,2022
Mar 15,2022
1
people found
this helpful
this helpful
Matteo & Calli were excellent - got the result I needed but in a nice way. Kept me updated at all the right times and available when I needed them. Matteo contacted me initially and pass me to Call- I would recommend them both- Keep up ...
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Mar 15, 2022
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Dear Tony.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Feb 28,2022
Feb 28,2022
1
people found
this helpful
this helpful
After a glowing recommendation from a work colleague I decided to use Alex Neil to sell my property and they performed as exceptional as recommended. Calli and Matteo put everything into my property sale, thank you again !...
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Feb 28, 2022
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Dear Sarah.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 28,2022
Feb 28,2022
1
people found
this helpful
this helpful
Thank you Alex Neil for helping me with my first purchase! Calli and Matteo were helpful through out the process!...
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Feb 28, 2022
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Dear Daniel.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 22,2022
Feb 22,2022
0
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Alex Neil helped me sell my property and buy my new home. I would highly recommend using Alex Neil in Bow and Bethnal Green especially as Calli and Matteo's have incredible service!...
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Feb 22, 2022
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Dear Chris,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 22,2022
Feb 22,2022
0
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I had a delightful experience with Alex Neil Estate Agents. They were so professional and efficient. Matteo valued the property and Calli sold it within 3 weeks of being on the market....
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Feb 23, 2022
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Dear Gemma,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 08,2022
Feb 08,2022
1
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this helpful
I had a great experience selling through Alex Neil, they provide an amazing service. Thank you Calli and Matteo for all of your help!...
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Feb 08, 2022
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Dear Sarah,
Thank you for taking the time to review your experiences of dealing with our office team.
It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 07,2022
Feb 07,2022
1
people found
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this helpful
The best estate agent ever! Alex Neil understood my need to sell quickly, they educated me on the market to strategically sell my property and I accepted an offer within 3 weeks of me choosing them to be my agent. Our experience with Calli and Matteo ...
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Feb 07, 2022
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Dear Lisa.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Feb 07,2022
Feb 07,2022
1
people found
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As an investor I have dealt with many agents to both buy and sell properties, and quite often it feels very transactional but with Alex Neil they provide an outstanding service and cared about me as their seller. Calli and Matteo make an amazing team ...
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Feb 08, 2022
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Dear Danny,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 06,2022
Feb 06,2022
1
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I had a great experience with Calli at Alex Neil when buying my first property. She was attentive the whole way through and did a great job at managing the multiple stakeholders involved in the purchase....
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Feb 07, 2022
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Dear Eleanor,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:53 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:13 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Letting Agent in E3 
Best Estate Agent in East Central London 
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents