75% sales valuation accuracy
86% sales fee satisfaction
Nov 27,2020
Nov 27,2020
2
people found
this helpful
this helpful
I viewed a house with Horts after which I spoke with Sarah and expressed that I would like to put in an application. She sent me the application form and told me to complete it and send it back (due to covid, no face to face contact). I had a lengthy conversation with Sarah about the face that my current tenancy required 2 months' notice so I asked if rhe start date could be moved back however made it clear if not we could start it straight away. I then rang back later that day and spoke to Susan to ask something about the form and was told 'we don't do that anymore, just send an email with your employment details.'I sent the email copying in both Susan and Sarah and referenced the original conversation, asking "could the start date be moved back, following the conversation with sarah". I didn't get any reply. I rang the next morning to follow up and was told the landlord had selected someone else because we couldn't move in straight away. I clearly stated that I had spoken at length with Sarah about this making it clear I was only asking if the start date could be moved but if not it wasn't a deal breaker. I also referenced the fact that she was going to ask the landlord and get back to me which she never did. So all in all we have missed out on this letting due to a lack of communication between Horts staff and none of this was communicated to me until I rang them up. Lack of communication within the office, poor communication and apparent lack of interest (Susan told me my email was to blame and did not seem bothered at all that it was her and Sarah who had caused this and let us down).
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Latest Reviews
22nd Oct 2024
reviewed by 'Cook'
14th Jan 2022
reviewed by 'Sarah'
8th Apr 2021
reviewed by 'neil'
27th Nov 2020
reviewed by 'Amy'
5th Apr 2020
reviewed by 'Sophie'
Opening Hours
Address
Horts Estate Agents
1-5 Bridge Steet
Northampton
Northamptonshire
NN1 1NH
01604 639933
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 86% | £175,000 | £360,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 3 | 88 | 2 | 42 | 2 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 22,2024
Oct 22,2024
0
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We have used Horts twice recently in the family, cannot recommend Steve Curtis highly enough, great to deal with, thank you very much....
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Jan 14,2022
Jan 14,2022
0
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Exceptional service from Steve. I would highly recommend him and the Northampton Horts team. I would certainly use them again if needed....
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Nov 22,2021
Nov 22,2021
0
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Horts Northampton: Superb! We cannot rate this company highly enough. Communication from initial contact through to exchange was first class. After a thoroughly researched valuation from director Adam, to professional marketing and sales led by Steve Coombes, and after-offer follow up by Jo, we were ...
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Apr 08,2021
Apr 08,2021
1
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awful.
While the tenancy was in affect they were fine (probably as we were paying them..) , and the chap that initially showed us around was also good.
However, at checkout time they decided to work on behalf of the landlord to extort as much of ...
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Nov 27,2020
Nov 27,2020
2
people found
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I viewed a house with Horts after which I spoke with Sarah and expressed that I would like to put in an application. She sent me the application form and told me to complete it and send it back (due to covid, no face to ...
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Apr 05,2020
Apr 05,2020
0
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First time using Horts to sell my property and would definitely recommend.
Dan brothers marketed the property in a 5* way with great pictures etc.
Steve Coombes was my main contact for the sale, steve was fantastic the entire process. Even when things were out of ...
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Mar 29,2019
Mar 29,2019
0
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We sold and bought our new house in Mawsley, NN14!
Ray and Emma Jacobs were fantastic throughout the whole process, from start to finish!
They chased up any issues we had and Emma provided us with weekly updates with how our chain was progressing!
Would ...
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Comment on agent fees
Very good and reasonable
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Sep 20,2018
Sep 20,2018
1
people found
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I had to chase for everything...my email address was wrong so I wasn't receiving viewing details. Michael promised three times to amend this and in the end I called the office and a colleague did it in 30 seconds for me.
Michael told me two ...
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Comment on agent fees
The fees are competitive.
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May 30,2018
May 30,2018
1
people found
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Having accepted a bungalow in August 2017, we didn't exchange until March 2018. We feel that we were unfairly treated by their estate agent.
The estate agent never gave us measurements, lied to us, never replied to our enquires and was extremely rude. The estate agent we ...
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Sep 25,2017
Sep 25,2017
2
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Grossly undervalued house suggesting we spend £20k doing it up which would have meant selling it for less than we paid for it in 2004!
Doesn't understand concept of going concern...
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Sep 25, 2017
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Dear Lynda,
I'm sorry to hear you have a complaint. I do not know the circumstances as the matter has not been reported to me.Please feel free to contact me so I can investigate exactly what happened. You can email me via [email protected] or call me directly on 01604 616890. ...
Sep 14,2014
Sep 14,2014
4
people found
this helpful
this helpful
More interested in our buyer than us. On holiday for 4 of the 12 weeks we were under contract to them. Difficult to reach by phone resulting in key deadlines missed. Very defensive when challenged....
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Comment on agent fees
We did most of the legwork.
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Sep 11,2014
Sep 11,2014
0
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After having a terrible time with a different northampton agent, we where a bit nervous of whether most agents would be this way, however omar promised we would be looked after and they did just that. From moving in (which was a professional and efficient ...
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Nov 26,2013
Nov 26,2013
3
people found
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this helpful
We have tried to rent a property through horts, everything went fine until 2 days prior the move when they have notified us that the landlord has pulled out of the contract leaving us 2 days to find another property or become homeless.
Dispute #1: We have been ...
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Jun 24,2013
Jun 24,2013
0
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Excellent service. More importantly advice what and what not to do as the sale progressed. Problems overcome showing years of experience.All done with a smile so just the right amount of intensity. Can't fault it, would recommend Horts without reservation and will use them ...
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Jun 14,2013
Jun 14,2013
0
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We received excellent service from Jonathon and Sophia. They were professional, friendly and helpful from the first viewing right up to the service they provided after we'd completed. We would highly recommend them. Nothing was ever too much and they went above and beyond to ...
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May 17,2013
May 17,2013
0
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We found Ray a pleasure to deal with and very helpful from the first viewing through to completion. He was quick to answer any questions we had....
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May 15,2013
May 15,2013
1
people found
this helpful
this helpful
Very impressed with the service. Steve Curtis, Jonathan Barker and Sophia Rahman were very helpful with our selling process and kept us updated each step of the way. I can't praise them highly enough and would highly recommend using Horts if you want a stress ...
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Apr 20,2013
Apr 20,2013
0
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I recently purchased a property through Horts Northampton, that i am intending to rent. Their agent Stuart Little, helped me through the process, and i found him very accommodating and knowledgable. He was also very communicative, and punctual on appointments, not often the case from ...
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Apr 19,2013
Apr 19,2013
0
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We have just sold our property and the service we have received was excellent, from the first visit to value the property to our exchange of contracts. The sale has been a very complicated one, trying to tie up the sale of our house and ...
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Apr 19,2013
Apr 19,2013
1
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I must admit I'm dubious about some of the other reviews that have been left for this estate agents.
We tried to buy a property through them, and after committing time and money for searches, solicitors, and a survey, we then found out that a ...
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What agent could do to change your mind?
They could have been honest and clear to us from the start.Attached Filesnbsp;
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Apr 19, 2013
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Horts did not make clear from the outset that there was a strict deadline for this purchase. If we had know of this strict deadline from the start we would not have agreed to the sale. They assumed that by bombarding us with calls that we would progress quicker for them, and gambled that the sale would be completed in time.
After we'd carried out a survey we found significant defects with the property. Perhaps the seller and Horts were hoping we'd rush into buying this property and miss these ...
Apr 19,2013
Apr 19,2013
0
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My experience with Hort's has been superb from initial engagement till the completion went through today. Omar Al-Khashab enabled me to regain my respect of Estate Agents as I had had my property on the market for a number of months prior to his engagement ...
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Apr 19,2013
Apr 19,2013
1
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April 11th 2013
On Tuesday we were disconcerted to learn that the vendor of the property we were in the process of buying had decided to withdraw from the sale. We believe that the Estate Agents at Horts have acted in a totally dishonest and disreputable ...
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Apr 19, 2013
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Horts did not make clear from the outset that there was a strict deadline for this purchase. If we had know of this strict deadline from the start we would not have agreed to the sale. They assumed that by bombarding us with calls that we would progress quicker for them, and gambled that the sale would be completed in time.
After we'd carried out a survey we found significant defects with the property. Perhaps the seller and Horts were hoping we'd rush into buying this property and miss these ...
Apr 17,2013
Apr 17,2013
0
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I have recently sold a property through Horts and have to compliment Jon on the service and help he gave during the process. Jon managed to sell my property within the first week of it being on the market and yet managed to get me ...
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Apr 17,2013
Apr 17,2013
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I have recently sold a property through Horts and have to compliment Jon on the service and help he gave during the process. Jon managed to sell my property within the first week of it being on the market and yet managed to get me ...
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Apr 16,2013
Apr 16,2013
0
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Came accross Horts by browsing a few houses in our village Mawsley when we found a house which was of interest to us, sold our house and bought our new one through Horts and our agent Ray Jacobs was brillaint from start to finish, very ...
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Apr 09,2013
Apr 09,2013
0
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The level of service that Omar gave was excellent. He was friendly and professional and sold our property in 3 weeks from the time it went on the market. I would highly recommend him....
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Mar 19,2013
Mar 19,2013
0
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Jon was very proactive in spotting a buyer for us and very professional at all times.
We had previously tried to sell another property with another agent and had found the service pretty hopeless.
This experience was completely different. I particularly liked the fact that ...
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Mar 08,2013
Mar 08,2013
0
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The Horts team did a fantastic job of selling our property.
I had previously brought a property through them and having a great experience decided to use them again.
From the outset they were professional and efficient, they listened to what I wanted and then ...
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Mar 07,2013
Mar 07,2013
0
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Very impressive service from Horts.
Omar was always to hand when we needed advice/support and made the process a smooth one - we really appreciated his expert help.
Also, Sophia proactively kept us updated with the state of play and was a similarly reassuring ...
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Feb 03,2013
Feb 03,2013
0
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Omar presented himself both professionally and friendly. Nothing was too much trouble. Throughout all he reassured me and kept me up to date at all times. I never once doubted his integrity. Not having bought or sold a property for over 15 years I was quite ...
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