0% lettings valuation accuracy
33% lettings fee satisfaction
Dec 18,2012
Dec 18,2012
5
people found
this helpful
this helpful
To begin with, the property management company you are required to go through for repairs took 2 weeks to send anyone round to sort out a leaking toilet and oven that didn't turn on. Then it was all fine (because I didn't need anything). When it came to giving notice, it turned out I was leaving almost an entire month before my contract ended, so I asked whether there was any possibility I would be reimbursed the overpaid rent (I had paid in advance) .
From this point onwards, it all went quite wrong! The terminations department had contacted me saying it was possible I could get rent back if I moved out 3 days earlier than I had planned to, and another tenant began their contract by that date, but that they would get back to me once they had this confirmed from the Landlord. They then told the lettings department that I was definitely moving out on this new date - despite me not having agreed to it! In fact, because they had emailed an account that I no longer use (my fault for not changing details, I know) and ignored the automated reply they got giving them a current email address, I only found out about this arrangement a week before the date I was apparently moving out! And this only happened because my letting agents had begun viewings for prospective tenants.
Since then, the terminations department has gone very quiet about whether or not I will be reimbursed, even though I rearranged my original plans so as to vacate the property by the date stated. I realise that I signed a contract and didn't think my chances of reimbursement were very high, but the poor communication between departments, and failure to actually tell me the date that they thought I was moving out just makes the (already stressful) moving process even more stressful!
I would avoid going with such a large, poorly organised agent. At least at a smaller agency you might actually get some answers to questions you have!
From this point onwards, it all went quite wrong! The terminations department had contacted me saying it was possible I could get rent back if I moved out 3 days earlier than I had planned to, and another tenant began their contract by that date, but that they would get back to me once they had this confirmed from the Landlord. They then told the lettings department that I was definitely moving out on this new date - despite me not having agreed to it! In fact, because they had emailed an account that I no longer use (my fault for not changing details, I know) and ignored the automated reply they got giving them a current email address, I only found out about this arrangement a week before the date I was apparently moving out! And this only happened because my letting agents had begun viewings for prospective tenants.
Since then, the terminations department has gone very quiet about whether or not I will be reimbursed, even though I rearranged my original plans so as to vacate the property by the date stated. I realise that I signed a contract and didn't think my chances of reimbursement were very high, but the poor communication between departments, and failure to actually tell me the date that they thought I was moving out just makes the (already stressful) moving process even more stressful!
I would avoid going with such a large, poorly organised agent. At least at a smaller agency you might actually get some answers to questions you have!
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Latest Reviews
19th Oct 2023
reviewed by 'Mike'
8th Apr 2018
reviewed by 'unhappy'
3rd Dec 2016
reviewed by 'Sophie'
Opening Hours
Address
Bairstow Eves
31-33 Friar Lane
City Centre,Nottingham
Nottinghamshire
NG1 6DD
0115 971 3251
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £450 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 19,2023
Oct 19,2023
0
people found
this helpful
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Worst experience ever.
1. Booked a viewing and an agent showed us the wrong apartment. When we asked to show what we booked agent said that she cannot do it (but showed it to another person right in front of our eyes but didn't let us ...
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Jul 30,2018
Jul 30,2018
0
people found
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Found an affordable property through them; when we went to visit and subsequently decided to take the property everything seemed in order; they were responsive. However the agent handling our case would consistently call my partner's number asking to speak to me (he had my ...
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Comment on agent fees
The fees are affordable; or more, they would be if they provided any of the services they charge us for.
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Apr 08,2018
Apr 08,2018
1
people found
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this helpful
If I could give 0 I would. I lived 10 months without heat and mold. I am very ill now due to this. I had to throw away all my belongs and suffered from depression due to this. I am undergoing treatment from the mold effects. I ...
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Dec 03,2016
Dec 03,2016
0
people found
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this helpful
I booked a viewing for a flat with Joanne. It was booked for 5pm today so I left work early to make the appointment. I waited outside the apartment block then rang her. The call was not answered and I had no other number. I ...
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Comment on agent fees
Ridiculous. £500+ for 2 people. What for? What do the estate agents do exactly if they don't turn up to appointments or ring clients?
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Nov 09,2016
Nov 09,2016
1
people found
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this helpful
Issues we had before we even moved in:
-They asked that me and my flatmate provide garuntors, 3 different staff members emailed us on this matter with conflicting information
-Drip fed us information about which forms we had to fill out then threatened to not let ...
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Oct 29,2015
Oct 29,2015
1
people found
this helpful
this helpful
Over the past 9 years, we dealt with 5 letting agents and we have never received such a abysmal service like Bairstowe Eves, 24-26 Maid Marian Way, Nottingham. The quality of service since the date of signing the contract to the date of checking out has been ...
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Oct 23,2015
Oct 23,2015
3
people found
this helpful
this helpful
Bunch of lairs. i finish the contract, my landlord close the contract with them, send them a letter to release our deposit ... 2 weeks, douzines of phone calls ... and nothing.
I really advice to avoid them. now i have to waste my time with layers to ...
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Jul 16,2014
Jul 16,2014
3
people found
this helpful
this helpful
Speaking as a newly-graduated tenant, please avoid Bairstow Eves. The hidden agency fees are incredible, and are likely fixed to cheat individual customers. Most letting agencies will charge agency fees of between £100-200 for a one-bedroom flat. After I had selected a flat, I found ...
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Comment on agent fees
Agent fees are artificially inflated in order to cheat vulnerable customers, see review.
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Jan 14,2014
Jan 14,2014
3
people found
this helpful
this helpful
My partner and I rented a property through them for about 14 months. They were ok whilst renting and got any problems sorted out, although it always took a few days for them to get approval for works from a landlord that lives overseas.
Problems have ...
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What agent could do to change your mind?
I am not going to sign up for something I know nothing about.Attached Filesnbsp;
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Dec 18,2012
Dec 18,2012
5
people found
this helpful
this helpful
To begin with, the property management company you are required to go through for repairs took 2 weeks to send anyone round to sort out a leaking toilet and oven that didn't turn on. Then it was all fine (because I didn't need anything). When it ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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