80% lettings valuation accuracy
64% lettings fee satisfaction
Nov 18,2020
Nov 18,2020
19
people found
this helpful
this helpful
Smooth-talking but ultimately dishonest agents
I'm a Paediatrician by trade, but have a small London-based portfolio .
I wrote a negative review ~2 months ago but removed it following what I can only describe as an 'intervention/appeal' by LSS' director for me to consider removing it- something I regret doing. I should have stuck by my gut assessment of LSS, which by and large has not changed.
I have been through 3 separate property transactions (the final of which was my Parents' place- also the final straw) with LSS and can confidently say they do not care about the detail. Or about you really- regardless of whether you are Tenant or Landlord. They care about what they can get FROM you, then it's 'on to the next':
1. LSS agents will tell you what they think you want to hear, in order to get your business or pull a deal over the line. Money is undoubtedly the primary thing on their mind, irrespective of ethical compromises made in the process.
2. LSS agents do not value integrity (e.g. telling the truth and doing the right thing, even then no one is watching), transparency (e.g. being straight with you, even when doing so may compromise their bottom line) or accountability (e.g. only charging you for services provided)
3. LSS have no established/meaningful formal customer feedback system; only apparently instituting one after I complained about how the omission of something as basic as this demonstrates Customer Care is nowhere near the top of their list. I note the feedback on their website is exceptionally biased in favour of them- feel free to explore the more representative accounts you get across the rest of the internet.
The one agent I believed I could trust, proved to be dishonest, to the point of him continuing to tell bare-faced lies about events. This calibre of agent/agency is not my choice for myself or my family.
Alas, this is the way LSS do 'business', and very much in line with what you would expect from 'just another dodgy estate agent'
My Parents can do what they choose, but I would never use LSS again. Nor would I recommend LSS in its current form, to anyone I care about.
I'll look to partner with an agency more aligned with the principles I happen to believe are important…if indeed such an agency exists!
I wish LSS all the best in their endeavours. Whatever happens, you reap what you sow, so good luck to them.
(I won't be deleting this review)
I'm a Paediatrician by trade, but have a small London-based portfolio .
I wrote a negative review ~2 months ago but removed it following what I can only describe as an 'intervention/appeal' by LSS' director for me to consider removing it- something I regret doing. I should have stuck by my gut assessment of LSS, which by and large has not changed.
I have been through 3 separate property transactions (the final of which was my Parents' place- also the final straw) with LSS and can confidently say they do not care about the detail. Or about you really- regardless of whether you are Tenant or Landlord. They care about what they can get FROM you, then it's 'on to the next':
1. LSS agents will tell you what they think you want to hear, in order to get your business or pull a deal over the line. Money is undoubtedly the primary thing on their mind, irrespective of ethical compromises made in the process.
2. LSS agents do not value integrity (e.g. telling the truth and doing the right thing, even then no one is watching), transparency (e.g. being straight with you, even when doing so may compromise their bottom line) or accountability (e.g. only charging you for services provided)
3. LSS have no established/meaningful formal customer feedback system; only apparently instituting one after I complained about how the omission of something as basic as this demonstrates Customer Care is nowhere near the top of their list. I note the feedback on their website is exceptionally biased in favour of them- feel free to explore the more representative accounts you get across the rest of the internet.
The one agent I believed I could trust, proved to be dishonest, to the point of him continuing to tell bare-faced lies about events. This calibre of agent/agency is not my choice for myself or my family.
Alas, this is the way LSS do 'business', and very much in line with what you would expect from 'just another dodgy estate agent'
My Parents can do what they choose, but I would never use LSS again. Nor would I recommend LSS in its current form, to anyone I care about.
I'll look to partner with an agency more aligned with the principles I happen to believe are important…if indeed such an agency exists!
I wish LSS all the best in their endeavours. Whatever happens, you reap what you sow, so good luck to them.
(I won't be deleting this review)
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Opening Hours
Address
Lawson S Stone
475-477 New Cross Road
London
Greater London
SE14 6TA
0208 001 1117
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 64% | £1,100 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 4 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 25,2022
Aug 25,2022
0
people found
this helpful
this helpful
Quick to get me in terrible service from start to finish.
Moved in October 2020 at the height of the pandemic. Was assured the flat would be deep cleaned. I asked to view it before I moved in, this was not granted & the flat was not ...
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Nov 21,2021
Nov 21,2021
1
people found
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this helpful
Do notttt rent from here if you want your deposit back!!!!!!! never got our deposit back and landlord Tony Campbell in Purley was a liar and fraud
The estate agent is really unprofessional, rude and never helped us as tenants and took lots in fees ...
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Jul 05,2021
Jul 05,2021
2
people found
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this helpful
I honestly couldn't recommend this company less.
We rented through them and they are the most unresponsive, unprofessional company we've ever experienced. They made life so difficult for us throughout the time they were our agency. They made constant errors, they ignored all of our ...
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Feb 21,2021
Feb 21,2021
0
people found
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Thank you guys for helping us find a tenant we NEVER use agents as we find the communication is poor and the fees are way to high for only finding a Tenant.
But i must say you guys surprised me and i am so happy. ...
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Nov 23,2020
Nov 23,2020
0
people found
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Thank you Lawson S Stone for finding me the perfect tenants for my property I had to rent! I was never keen on working with agents however Lawson S stone has most definitely changed that. They gave me a call on Friday evening then had ...
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Nov 18,2020
Nov 18,2020
19
people found
this helpful
this helpful
Smooth-talking but ultimately dishonest agents
I'm a Paediatrician by trade, but have a small London-based portfolio
.
I wrote a negative review ~2 months ago but removed it following what I can only describe as an 'intervention/appeal' by LSS' director for me to consider removing it- ...
read full review
read full review
Comment on agent fees
Double-check your bill. Ensure you only pay for services you receive
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Nov 26, 2020
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(1)
Hello ACG,
My name is Dionne Bishop I am the company Coordinator, I have recently joined the Lawson s stone team to resolve any customer relation issues. I am very sorry that you are Unsatisfied with our services. I can only assure you that we will be working extremely hard to do better and wish you well for the future. ...
Nov 05,2020
Nov 05,2020
0
people found
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this helpful
Thank you for your hard work Lawson's my new tenants are great, we are very pleased we worked with your company....
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Oct 01,2020
Oct 01,2020
0
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Thank you for moving me into our new property Romarno,
We love the place and it means a lot for you securing it for us...
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Jul 24,2020
Jul 24,2020
0
people found
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Thank you Romarno for finding me my new home, from the minute that we was on the same page about what my requirements were I knew you would find me a place. The process was smooth and I could not be happier by the service.
...
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May 25,2020
May 25,2020
0
people found
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I have been a tenant for the last year and a half and we have bought our own house. The team was very responsive to any issues with the property that I had. Also when it came to the end of my tenancy it was ...
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Jun 04, 2020
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That is very surprising, when they do not protect deposits or do contracts. You are not being truthful ...
May 02,2020
May 02,2020
4
people found
this helpful
this helpful
if i can give them no start i would defo do that!
full of lies and misrepresentations, such company and people behind it should not be in the trade.
if you are also a victim of them, please contact me, lets act together: super12345123@gmail....
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Apr 10,2020
Apr 10,2020
2
people found
this helpful
this helpful
Rogue estate agent, trick me into paying holding deposit and refuse to return deposit after informing me Landlord was not willing to rent property
They cannot be trusted...
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Apr 08,2020
Apr 08,2020
0
people found
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Great customer service, always kind and friendly to talk to, I have had no issues with these guys since letting out my property always there when I need help. Thanks guys...
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Feb 24,2020
Feb 24,2020
0
people found
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Great service provided from the day of viewing the property up until moving in. The process was explained to me which made it very easy to understand and helped make me move in such a smooth process.
I love the flat highly recommend these guys...
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Feb 02,2020
Feb 02,2020
2
people found
this helpful
this helpful
DO NOT RENT FROM THIS AGENCY! Unless you want to lose your money! They are huge scammers and certainly one of the dreadful and incompetent places I have ever had the misfortune to deal with!!
I cannot even begin to explain how many times they ...
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Jun 04, 2020
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You should go to the papers and all the governing organisations. They will want to know the seriousness of your story.
They agents use different names in their email and work at a run down cafe (thats their ‘office’) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:24 AM 16/09/2019 by heather heather
Best Letting Agent in SE14 
My name is Dionne Bishop I am the company Coordinator, I have recently joined the Lawson s stone team to resolve any customer relation issues. I am very sorry that you are Unsatisfied with our services. I can only assure you that we will be working extremely hard to do better and wish you well for the future.