0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 17,2020
Nov 17,2020
0
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Megan Cummings the letting manager is a useless sack of body fluids, the regional manager Benjamin Jones is just as bad, he seems too scared to call you back or just too lazy too do his job. Whos employing these goons?? When i call these things i sometimes wonder if ive got a crossed line with Fraggle Rock, I have never dealt with such a fraudulent, lying, useless bunch of morons as Peter Alan before. Landlords avoid Peter Alan at all costs. Below is a few of the many issues i have had with Peter Alan
1) They lie to Landords about tenants financial circumstances just so Landlords have to pay them the £400 tenant find fee. They told me the tenants rent was guaranteed by Cardiff Council and then moved in someone who didnt pay. When you complain that you are not receiving the rent they said was guaranteed they just cancel the management of the property with immediate effect just so they dont have to deal with it.
2) They withheld rent money from me and i had to issue legal paperwork to get the money that was rightfully mine.
3) They refused to post out the keys for my properties for 6 months
4) They lost the keys for one of my properties and I had to issue a county court summons to reclaim the cost of the locksmith They refused to repay this for over 6 months and only paid after i issued a court summons.
4) They dont pay their subcontractors who do work for them for 6 months.
5) When offers of rent payments are made they dont call back to arrange the payments leaving the Landlord out of pocket.
Landlords do not trust Peter Alan with your properties.
1) They lie to Landords about tenants financial circumstances just so Landlords have to pay them the £400 tenant find fee. They told me the tenants rent was guaranteed by Cardiff Council and then moved in someone who didnt pay. When you complain that you are not receiving the rent they said was guaranteed they just cancel the management of the property with immediate effect just so they dont have to deal with it.
2) They withheld rent money from me and i had to issue legal paperwork to get the money that was rightfully mine.
3) They refused to post out the keys for my properties for 6 months
4) They lost the keys for one of my properties and I had to issue a county court summons to reclaim the cost of the locksmith They refused to repay this for over 6 months and only paid after i issued a court summons.
4) They dont pay their subcontractors who do work for them for 6 months.
5) When offers of rent payments are made they dont call back to arrange the payments leaving the Landlord out of pocket.
Landlords do not trust Peter Alan with your properties.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £600 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 6 | 1 | 0 | 0 | 0 | 0 | 1 |
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Dec 20,2023
Dec 20,2023
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Tenants beware, avoid if you can!
The following is my honest review of experiences from dealing with Peter Alan. My friend renting with Peter Alan had a broken washing machine which was ignored for months, leaving them to pay the costs of a laundromat. Then ...
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Nov 17,2020
Nov 17,2020
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Megan Cummings the letting manager is a useless sack of body fluids, the regional manager Benjamin Jones is just as bad, he seems too scared to call you back or just too lazy too do his job. Whos employing these goons?? When i call these ...
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Dec 31, 2022
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Issues as a tenant as well. They gave me a dodgy property with no hot water, no fire alarms, no working appliances, urine stained mattress and carpets. They aren't properly relaying information I am giving them to the landlord leading to delays, landlord has had enough and said shes not dealing with it. Now I am issueing a lawsuit against the landlord to reclaim money in lost rent and damages.
Peter alan arent being helpful with the situation and are slow leading to delays in problems being ...
Jul 26,2020
Jul 26,2020
3
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THE MOST DISHONEST AND INCOMPETENT GROUP OF PEOPLE I HAVE EVER DEALT WITH...Recently saw a flat and arranged a viewing with Peter Alan, Cardiff City Centre CF10 2DZ I was driving 200 miles to see the property then after viewing I was happy to pay 6 ...
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Feb 11,2020
Feb 11,2020
2
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Worst agency ever. I am living in UK more than 6 yrs for now. I have rented from so may different people during this period.
When we moved to Cardiff from London last year we put our savings in it. We haven't got job before we ...
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Nov 23,2017
Nov 23,2017
1
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Albany Rd branch rented us a property that was later seized by Environmental Health for being a fire hazard. We moved into another property, furnished, with no beds. Canton branch did nothing to help.
Albany Rd lettings manager Sarah is the rudest person I have ...
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Comment on agent fees
They charge an extortionate amount for horrendous service.
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Oct 05,2016
Oct 05,2016
5
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The maintenance team and I believe the whole management are incompetent and careless. Try to avoid this estate agent as they are a nightmare. The only thing they are interested in is collecting the rent. They don't care whether the house is habitable or not. ...
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Comment on agent fees
Sky high fee
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Sep 30,2016
Sep 30,2016
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This sale was a rather protracted one with the buyer's solicitors being somewhat less than competent. Dawn kept on pushing for a sale - without her help and tenacity we would have still been trying to sell it in six months time!
Well done and ...
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Comment on agent fees
Reasonable given the amount of work they undertook
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Sep 04,2015
Sep 04,2015
4
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Rented a furnished property in Cardiff through Peter Alan. From the start of the tenancy agreement there were problems with paperwork not done properly. The house was filthy and had to be cleaned and painted from top to bottom before we could move in. Peter ...
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Sep 13,2013
Sep 13,2013
3
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Very poor communication. Few viewings and even fewer that did not appear to be anything other than a response to my telephone calls. Slow and needed badgering to drop price as agreed. Different people answered phone as main contacts were not available and those in ...
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What agent could do to change your mind?
consistent and informed communication. Do what you say i.e. follow up calls.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Peter alan arent being helpful with the situation and are slow leading to delays in problems being solved.