50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
70% lettings fee satisfaction
Nov 15,2020
Nov 15,2020
2
people found
this helpful
this helpful
We rented a house for a company let business in May 2019 from Frank Innes Mapperley.
Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was a trap to use us to help them fully renovate the property and get it valued. We thus didn’t hold back and spent our money to fully renovate this property with the hope that we will be spending 5 years in it which will enable us get our money back.
After the initial 6 months, they refused to renew so I started looking for another place. I sent James an email to let him know I had found another place and within 5 minutes I received a renewal email from him for another 6 months.
Me and my colleagues in my office were very surprised at this speed and knew James was trying to pin us down until he got a valuation of the property. Please note that houses are valued higher when they are fully occupied.
With this sudden 6 months tenancy, we had a contract which will now end in March 2020.
In February 2020, James started disturbing us with emails to enable them value the house before the end of our tenancy.
We asked a lot of times why this sudden valuation? Why wasn’t this property valued before we moved in? What is the purpose of the valuation?
We were told it is for information purposes only as the landlord just wanted to know how much it is now worth, but we had our doubts.
Then the lockdown from COVID 19 started which stopped everyone from trading.
Immediately the lockdown was lifted, James Derby and Jessica Cranmer came back to ask for a valuation again. And this time very aggressively and rude. With a lot of doubt, we accepted.
A week after the valuation we were given a section 21 to pack up and leave.
We were so shocked and couldn’t believe this. They have succeeded to use us to get this house upgraded and valued. We just moved into this house a year ago, why didn’t you value and sell then.
James Derby is a very horrible person. The only thing he cares about is his commission and salary, it doesn’t matter who gets hurt.
If we knew their plans, we wouldn’t have spent that much:
1. We painted every month
2. We laid carpet in the whole house except for the stairs
3. We maintained the very large garden (very expensive)
We changed light bulbs
We repaired a broken toilet
We installed vertical blinds into the whole house - a very huge property.
We got the property fully fire safe and spent our money to buy all the equipment we were asked to buy by the Nottingham Fire Services - this took us almost 5 months. The fire safety officers came down to show us what we needed.
Etc (we also spent a lot more as a result of the effect of the damage from the leaking roof)
This roof was repaired so many times by the landlord but we had to continue to repaint, redecorate, and take off mould which formed in the house as a result of the leak.
In short, we showered love on this house based on James Derby’s word.
Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was a trap to use us to help them fully renovate the property and get it valued. We thus didn’t hold back and spent our money to fully renovate this property with the hope that we will be spending 5 years in it which will enable us get our money back.
After the initial 6 months, they refused to renew so I started looking for another place. I sent James an email to let him know I had found another place and within 5 minutes I received a renewal email from him for another 6 months.
Me and my colleagues in my office were very surprised at this speed and knew James was trying to pin us down until he got a valuation of the property. Please note that houses are valued higher when they are fully occupied.
With this sudden 6 months tenancy, we had a contract which will now end in March 2020.
In February 2020, James started disturbing us with emails to enable them value the house before the end of our tenancy.
We asked a lot of times why this sudden valuation? Why wasn’t this property valued before we moved in? What is the purpose of the valuation?
We were told it is for information purposes only as the landlord just wanted to know how much it is now worth, but we had our doubts.
Then the lockdown from COVID 19 started which stopped everyone from trading.
Immediately the lockdown was lifted, James Derby and Jessica Cranmer came back to ask for a valuation again. And this time very aggressively and rude. With a lot of doubt, we accepted.
A week after the valuation we were given a section 21 to pack up and leave.
We were so shocked and couldn’t believe this. They have succeeded to use us to get this house upgraded and valued. We just moved into this house a year ago, why didn’t you value and sell then.
James Derby is a very horrible person. The only thing he cares about is his commission and salary, it doesn’t matter who gets hurt.
If we knew their plans, we wouldn’t have spent that much:
1. We painted every month
2. We laid carpet in the whole house except for the stairs
3. We maintained the very large garden (very expensive)
We changed light bulbs
We repaired a broken toilet
We installed vertical blinds into the whole house - a very huge property.
We got the property fully fire safe and spent our money to buy all the equipment we were asked to buy by the Nottingham Fire Services - this took us almost 5 months. The fire safety officers came down to show us what we needed.
Etc (we also spent a lot more as a result of the effect of the damage from the leaking roof)
This roof was repaired so many times by the landlord but we had to continue to repaint, redecorate, and take off mould which formed in the house as a result of the leak.
In short, we showered love on this house based on James Derby’s word.
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23rd Jun 2023
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15th Nov 2020
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21st Aug 2020
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8th Oct 2019
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Opening Hours
Address
Frank Innes
968 Woodborough Road
Mapperley,Nottingham
Nottinghamshire
NG3 5QS
0115 971 3257
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £280,000 | £11,795,000 |
| Lettings | 100% | 70% | £450 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 4 | 4 | 1 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 27,2023
Jun 27,2023
0
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Your location
Frank Innes Sales and Letting Agents Mapperley
968 Woodborough Rd, Mapperley, Nottingham NG3 5QS
Estate agent
Isabel Mcelroy
21 points
an hour ago
Rylie kenmuir of Mapperly Frank Innes Has Been Absolutely Fantastic! Rylie has been attentive and very helpful from start to finish and ...
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Jun 23,2023
Jun 23,2023
0
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Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth.
Riley Has A Great Work Ethic And Makes Sure She Is Very Thorough When ...
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Feb 20,2023
Feb 20,2023
0
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each reported problem with an apartment means waiting several months. they allow you to live in the mold with the rats....
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Nov 15,2020
Nov 15,2020
2
people found
this helpful
this helpful
We rented a house for a company let business in May 2019 from Frank Innes Mapperley.
Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was ...
read full review
read full review
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Aug 21,2020
Aug 21,2020
1
people found
this helpful
this helpful
Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I was unsure of what to do or what to expect. She explained everything to me and always answered my queries at the earliest convenience. Jess ...
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Oct 08,2019
Oct 08,2019
1
people found
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this helpful
After having my house on the market for over a year with another local agent, I changed to Frank Innes. What an amazing service. They sold my house without drama, were totally professional and have renewed my faith in estate agents.
Alison is wonderfully efficient ...
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Sep 11,2019
Sep 11,2019
2
people found
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this helpful
They will treat you with respect only when they know your title (Dr, Prof, etc.). If not, they are very rude, which I find unacceptable...
Also, renting becomes more complicated than it should be. For some reason, my electricity and water are not separated from 3 ...
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Sep 17,2018
Sep 17,2018
2
people found
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i decided to rent out my flat and chose frank innes, Jessica came round and was so friendly , helpful and put my mind at ease for doing my first ever rental agreement. a tenant was found in the first two weeks. and a number of ...
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Dec 01,2017
Dec 01,2017
1
people found
this helpful
this helpful
Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any questions!...
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Jun 29,2016
Jun 29,2016
2
people found
this helpful
this helpful
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after ...
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What agent could do to change your mind?
BADAttached Filesnbsp;
Comment on agent fees
BAD
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Feb 19,2016
Feb 19,2016
4
people found
this helpful
this helpful
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails ...
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Comment on agent fees
Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!
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Jul 13,2015
Jul 13,2015
1
people found
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this helpful
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge ...
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Jul 08,2015
Jul 08,2015
3
people found
this helpful
this helpful
This agent has failed to sell my house. Only 3 viewings in 6 months.
Failed to repeatedly follow my instructions.
Failed to accompany viewings even tho this was one of my explicit instructions.
Failed to answer calls - on one day alone I tried calling 11 times but ...
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What agent could do to change your mind?
Definitely should be no sale, no fee!Attached Filesnbsp;
Comment on agent fees
Definitely should be no sale, no fee!
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Sep 23,2013
Sep 23,2013
2
people found
this helpful
this helpful
AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when actually ...
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Sep 11,2012
Sep 11,2012
4
people found
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Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals ...
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What agent could do to change your mind?
Everything that they had promised in their sales pitch, none of which had happened.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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