Chancellors
Headington Oxford, Oxford, OX3
2.2/5, 28 reviews
28% recommended
33% sales valuation accuracy
50% sales fee satisfaction
75% lettings valuation accuracy
36% lettings fee satisfaction

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“If there is a zero option, I would tick that ......”

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Nov 14,2020
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By: 'Yun'
Nov 14,2020
1 people found
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If there is a zero option, I would tick that one.

I would like to share my experience here to stop more people being tricked by them. Their staff called me and tricked me into their agreement as he did not tell me there is T&CS came with the offer. What I was told on the phone and in the email were not what they meant. Their T&Cs includes a lots of charges which I was not made aware. This includes You CAN NOT FIND YOUR OWN TENANTS, if you do, you will be charged with fee. If you cancel with their agreement, you will be charged with full fee, even this is within 14 days of cooling period. They call it 'FRUSTRATION FEE'. SO READ THEIR TERMS AND CONDITIONS BEFORE USING THEM. Would advise you avoid them, there are other straight forward and clearer agents out there.

After I realised their T&Cs were not what I was told. I cancelled the agreement straight away, but they (the whole team includes the director) still demand fee! The fact is, I would have not agreed with the offer, if Oliver explained to me with all the key charges.

Complaint this to manager Jonathan, he never explained to me why Oliver did not explain to me the charge for should I find my own tenants, he just ignored me and sent me a invoice.

Complaint to credit controller, I then was called by Carl who is the reginal director, he said he did investigation with the Headington team, sent me an email with most of the points are untrue. I was trying to explain what truly happened, he shouted: stop talk over me. What kind of professionalism this is?

In summary, Read their T&CS as there is no transparency, no honesty, no professionalism, neither morality.

I cannot believe what I experienced is with high street, well known company in the UK.

If you are landlord, avoid using them
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Latest Reviews

View all Reviews 28
22nd Nov 2023
reviewed by 'Jennifer Gull'
“Chancellors force buyers to pay huge £80 for ID and checks on you as a buyer This was in August ! Absolutely ......”
21st Sep 2023
reviewed by 'T oxford'
“This appalling company and branch deserve negative stars.every single thing they touch is incompetent and unprofessional. Staff have no ......”
25th Jul 2022
reviewed by 'Vanessa'
“Excellent staff . Very professional. Have previously sold another property for with ease. Fetched more than the asking price. Highly recommended. ......”
27th Jun 2022
reviewed by 'Ozlem Galip'
“have had the poorest experience with Chancellors' Headington office, especially with someone called Olivia Barry whom sounded very professional and ......”
8th Jun 2022
reviewed by 'Umar'
“Wasim is Chancellors! Fantastic advice. His approach from the initial valuation to securing us a buyer has been first class. ......”
15th Oct 2021
reviewed by 'Nooshin'
“This terrible Estate Agency has no commitment to reply customers. personnel is so rude, zero respect towards customers. Major delays ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Chancellors
107 London Road
Headington,Oxford
Oxfordshire
OX3 9HZ
01865 763464, 01865 765000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 50% £365,000 £450,000
Lettings 75% 36% £500 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 5 2 9 1 0 2 0 0 6
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Chancellors force buyers to pay huge £80 for......”

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Nov 22,2023
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By: 'Jennifer Gull'
Nov 22,2023
2 people found
this helpful
Chancellors force buyers to pay huge £80 for ID and checks on you as a buyer This was in August ! Absolutely disgrace, I went on to buy a different house with another agent becuause of this. Unscrupulous agents ripping everyone off with this DO NOT USE ...
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“This appalling company and branch deserve zero stars...”

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Sep 21,2023
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By: 'T oxford'
Sep 21,2023
4 people found
this helpful
This appalling company and branch deserve negative stars.every single thing they touch is incompetent and unprofessional. Staff have no clue how to manage property. Far worse than having no agent at all. They should be ashamed of the pathetic service they provide....
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“Excellent staff...”

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Jul 25,2022
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Alex
By: 'Vanessa'
Jul 25,2022
0 people found
this helpful
Excellent staff . Very professional. Have previously sold another property for with ease. Fetched more than the asking price. Highly recommended. Currently seale going through beautifully....
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“I have had the poorest experience ever....”

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Jun 27,2022
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Olivia
By: 'Ozlem Galip'
Jun 27,2022
0 people found
this helpful
have had the poorest experience with Chancellors' Headington office, especially with someone called Olivia Barry whom sounded very professional and helpful in the beginning and literally ghosted me as had happened with her former colleague named Tiago in the previous week. I don't even want ...
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“Wasim is Chancellors! Fantastic advice. His......”

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Jun 08,2022
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Wasim
By: 'Umar'
Jun 08,2022
0 people found
this helpful
Wasim is Chancellors! Fantastic advice. His approach from the initial valuation to securing us a buyer has been first class. Look no further, if you need a knowledgable local estate agent with traditional values....
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“This terrible Estate Agency has no commitment......”

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Oct 15,2021
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By: 'Nooshin'
Oct 15,2021
0 people found
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This terrible Estate Agency has no commitment to reply customers. personnel is so rude, zero respect towards customers. Major delays in responses via email. I have just wasted my time with this agency.They have a habit of hanging up the phone mid sentence and ...
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“If there is a zero option, I would tick that ......”

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Nov 14,2020
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By: 'Yun'
Nov 14,2020
1 people found
this helpful
If there is a zero option, I would tick that one. I would like to share my experience here to stop more people being tricked by them. Their staff called me and tricked me into their agreement as he did not tell me there is ...
read full review
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“If possible , I would give zero stars. I call......”

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Nov 12,2020
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By: 'Ozi'
Nov 12,2020
0 people found
this helpful
If possible , I would give zero stars. I called oxford branch to know a bit more about a property. 4 hours later still have no news. It is not rocket science is it? One property on the market, more than one year and all i am ...
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“Be very careful to see the written contr......”

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Mar 18,2020
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By: 'Nicholas'
Mar 18,2020
5 people found
this helpful
Be very careful to see the full written contract before engaging this agent. What you are told on the phone or by email is not binding - the full contract comes from head office in Bracknell. I found that the verbal description of the terms ...
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By: Yunny
Nov 10, 2020
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Dear Nicholas, I am going through the exactly the same experience as yours with the slippery lot. I have never signed the paper agreement with them. But they are still trying to charge me fee! What did you do in the end? ...

“Lack Communication skills and empathy. They o......”

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Jan 23,2020
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By: 'Elizabeth'
Jan 23,2020
3 people found
this helpful
Lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the ...
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“Avoid...”

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Oct 28,2019
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By: 'Sarah'
Oct 28,2019
1 people found
this helpful
Tenants for 12 months. Absolutely awful experience from start to finish. Incorrect keys, unclean property, took months for deposit to be returned when left. Avoid at all costs....
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“Respectless in every sense...”

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Oct 14,2019
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By: 'Jorne'
Oct 14,2019
1 people found
this helpful
Look for other agencies or rent out in private. First of all, they are the most unreachable ever, unable to communicate properly. They organised a viewing without letting us know in advance. They were suddenly in front of the house with 15 people on a Saturday ...
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“Absolute worst salesman and agency I have ever seen...”

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Aug 21,2019
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By: 'Daniel'
Aug 21,2019
0 people found
this helpful
The absolute worst agency I’ve ever heard of Me and my wife were trying to rent a flat in headington, we spoke to a guy named Sherko, we scheduled to see the house on Monday, we loved the house so much that we were ...
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“Great Job Wasim Bought our house this month & very happy ......”

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Nov 14,2017
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Wasim
By: 'Lola'
Nov 14,2017
0 people found
this helpful
Great Job Wasim Bought our house this month & very happy with the service given by Wasim. Very helpfull on everything....
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Comment on agent fees
Amazing
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“Hi I bought my house with chancellors the team was ......”

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Nov 10,2017
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Wasim
By: 'Armando26'
Nov 10,2017
0 people found
this helpful
Hi I bought my house with chancellors the team was very good wasim afsar as very good help as with everything many thanks...
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Comment on agent fees
Good
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“Terrible! When we moved we found previous tenants stuff in ......”

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Jul 15,2017
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Jessica
By: 'Giulia'
Jul 15,2017
0 people found
this helpful
Terrible! When we moved we found previous tenants stuff in the house including a professional mincer, probably stolen (!) Supermarket baskets, and wardrobe full of old and weird stuff. Half of the lights in the house don't work and we can't use the shower. I have ...
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Comment on agent fees
A lot of money for no service
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“Horrific experiences - tardy to broken boilers, our back door ......”

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Sep 23,2016
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By: 'NotAgain'
Sep 23,2016
0 people found
this helpful
Horrific experiences - tardy to broken boilers, our back door was broken for a month (and allowed entry to all, so we couldn't move in for a month). They and the Landlord declined to push back the move-in date, thus losing £1100 of rent. The property ...
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Comment on agent fees
As with all estate agent fees - extortionate.
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“I have been renting with Chancellors for 6 months now. From ......”

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Aug 07,2014
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By: 'OxfordTenant'
Aug 07,2014
0 people found
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I have been renting with Chancellors for 6 months now. From the start, they have been professional and efficient. Because we only had a week between the viewing and the move-in date, they arranged everything from inventory to our contract to a move-in appointment within a ...
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“It would be very convenient if Chancellors did something about ......”

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Jul 04,2014
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Ben
By: 'Michael'
Jul 04,2014
0 people found
this helpful
It would be very convenient if Chancellors did something about the process of finishing the tenancy agreement. I was told to contact the landlord for the check out, I had to give him the keys. I find incredible the amount we pay in fees to ...
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Comment on agent fees
we had to call arrange everything directly with the landlord the only time we had contact with chancellors was to do the viewing and to pay the fees. unacceptable to have to arrange the check out process without any involvement of cahncellors. luckily the landlord was amazing.
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By: Chancellors HQ
Jul 10, 2014
View all comments (1)
I am sorry to learn that there was some confusion surrounding the chain of events that took place at the end of your tenancy. Your landlord has opted to manage the property himself, and as such he would be responsible for arranging the check-out and informing you of the necessary arrangements. It would be your right to ask for the opportunity to attend the check-out along with the landlord, if he wishes to attend, and this would ensure that you were present at the time the report was drawn up ...

“Tried several estate agents when looking for a short term ......”

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Apr 24,2014
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Alex
By: 'Lesley'
Apr 24,2014
0 people found
this helpful
Tried several estate agents when looking for a short term flat and many refused to even show us properties if we weren't prepared to sign up for at least 12 months. Chancellors were extremely helpful when I told them our requirements which was a two bed ...
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“James Godfrey was an absolute godsend to us. We were ......”

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Apr 08,2014
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James
By: 'Cindy'
Apr 08,2014
0 people found
this helpful
James Godfrey was an absolute godsend to us. We were purchasing our first home and very nervous and anxious about the process. James always put us at ease whilst at the same time being completely honest. We felt so comfortable with James that we would ...
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“Chancellors promised everything but delivered nothing. We paid them to ......”

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Dec 30,2013
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By: 'jack'
Dec 30,2013
3 people found
this helpful
Chancellors promised everything but delivered nothing. We paid them to manage the rental of the property for 1 year. They put a tenant in but we would have been better off selecting someone straight off the street. The property was wrecked causing over £5,000 internal damage and ...
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What agent could do to change your mind?
They should have refunded the management fee as they did not earn any of it.
Attached Filesnbsp;
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“Have sent 4 emails and phoned 3 times over the last 8 days ......”

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Nov 26,2013
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By: 'Sjw'
Nov 26,2013
5 people found
this helpful
Have sent 4 emails and phoned 3 times over the last 8 days to try to arrange a viewing. No one has replied to my emails nor phoned me back, nor left me a voicemail. The property has been advertised for quite some time and the asking price ...
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What agent could do to change your mind?
Returned one of my many calls. Responded to one of many emails. Left me a voicemail to day the property is under offer / still on the market. Arrange a viewing. Have a contact us section on their website where someone actually does.
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“Chancellors in Headington are a great team of letting agents, ......”

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Nov 19,2013
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jonathan
By: 'Bill'
Nov 19,2013
0 people found
this helpful
Chancellors in Headington are a great team of letting agents, frankly. Ben Newman provided an excellent service throughout, and him, Jonathan and the team promptly got me a number of viewings which has resulted in a successful let for 12 months. I remain a very satisfied ...
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“Awful, there all smiles until they get your money then ......”

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Aug 24,2013
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By: 'Reddev'
Aug 24,2013
5 people found
this helpful
Awful, there all smiles until they get your money then they don't care. At the end when they brought people round to view my property they left the front door unlocked and en-suite light left on and another occasion I came back to see my ...
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“Horrible experience! This agency made us feel like we were ......”

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Aug 14,2013
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By: 'tenant'
Aug 14,2013
5 people found
this helpful
Horrible experience! This agency made us feel like we were worth nothing. We have been renting for over 8 years with help of several different agencies in England. This was our first experience with Chancellors, and hopefully the last. The agents we dealt with at the ...
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What agent could do to change your mind?
Agents should be helpful, respectful, have a decent human understanding and patience, as well as some good customer service manners. In today's world I believe this is a really basic requirement.
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“Chancellors promised that they would manage the tenancy of my ......”

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May 17,2013
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jonathan
By: 'wallace'
May 17,2013
4 people found
this helpful
Chancellors promised that they would manage the tenancy of my flat. They take their money and then do nothing to earn it. The property was wrecked and they washed their hands of any responsibility. What do they get paid to do? They believe the tenant ...
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What agent could do to change your mind?
they could have refunded the cost of the renovation of the flat
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“The agent is unbelievably rude, will treat most people like ......”

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Sep 16,2012
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By: 'bbb'
Sep 16,2012
3 people found
this helpful
The agent is unbelievably rude, will treat most people like they are no one and he is the boss and make you feel like if not him then you will not find an accommodation. I am not the only one who dealt with him and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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