100% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
11% lettings fee satisfaction
Nov 11,2020
Nov 11,2020
1
people found
this helpful
this helpful
My partner and I (21 and 25) were looking for our first flat together, we were so excited but unfortunately taken advantage of.
At first the agent from the Shepherds Bush branch (Lets call them H), was great and very helpful. Kept coming back with new flats and the viewings were good, I mentioned a few times our budget per month was X which he seem to have taken in. I was wrong. We finally found this place we loved and put an offer in based on a the price we were quoted but the agent hadn't yet told us the monthly price even after us saying what our budget was. Yes it was a small oversight on our part too, but you would think after saying we can't afford anything more than X per month, their conscience would tell them to tell us the truth.
So surprise surprise when the monthly payment was disclosed, AFTER we paid the holding deposit, to be £180 more a month our budget X. My partner was very upset and spoke to H about this, but H was like oh well its only £180 more a month and you should definitely pass the credit check so its ok.... No that's not the point. You misled us. I rang too and H did the exact same thing to me, played it off like nothing and I said we can't afford that rent and again he said ohh you'll pass the check don't worry. End of Call.
From this point onwards, H only cared about getting the sale, and you could tell that in his voice. He wanted everything does as quickly as possible and didn't care how we felt about it. We wanted to stop but couldn't because we would lose our holding deposit.
We were also given false information regarding what happens if we fail, H told we get the holding deposit back, but we didn't. We had to fight to get a portion of it back.
This agency is run by people who just want the sale, don't care about the tenants and from what I am reading here don't care about landlords either. I am very disappointed and will actively make sure everyone I know does not work with them.
Awful, misleading and pathetic excuse of an agency.
At first the agent from the Shepherds Bush branch (Lets call them H), was great and very helpful. Kept coming back with new flats and the viewings were good, I mentioned a few times our budget per month was X which he seem to have taken in. I was wrong. We finally found this place we loved and put an offer in based on a the price we were quoted but the agent hadn't yet told us the monthly price even after us saying what our budget was. Yes it was a small oversight on our part too, but you would think after saying we can't afford anything more than X per month, their conscience would tell them to tell us the truth.
So surprise surprise when the monthly payment was disclosed, AFTER we paid the holding deposit, to be £180 more a month our budget X. My partner was very upset and spoke to H about this, but H was like oh well its only £180 more a month and you should definitely pass the credit check so its ok.... No that's not the point. You misled us. I rang too and H did the exact same thing to me, played it off like nothing and I said we can't afford that rent and again he said ohh you'll pass the check don't worry. End of Call.
From this point onwards, H only cared about getting the sale, and you could tell that in his voice. He wanted everything does as quickly as possible and didn't care how we felt about it. We wanted to stop but couldn't because we would lose our holding deposit.
We were also given false information regarding what happens if we fail, H told we get the holding deposit back, but we didn't. We had to fight to get a portion of it back.
This agency is run by people who just want the sale, don't care about the tenants and from what I am reading here don't care about landlords either. I am very disappointed and will actively make sure everyone I know does not work with them.
Awful, misleading and pathetic excuse of an agency.
Was this helpful?
Yes
Yes
Jul 23, 2021
Hi, I just wanted to ask how you managed to get a portion of your rent back. I am in a similar situation where I have been pressured to pay the holding deposit but I am yet to sign the contract. The day after paying the deposit I found out I cannot move to London as planned. Before I paid the deposit I was told that it was refundable. Now that I'm asking for it back it is apparently non-refundable unless the landlord is the one that wished to pull out. Please help
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Nov 2024
reviewed by 'Jo'
23rd Aug 2024
reviewed by 'Brice Trevisan'
6th Aug 2022
reviewed by 'No mame because mobsters retaliate'
11th Nov 2020
reviewed by 'Carl'
22nd Jul 2019
reviewed by 'Angela'
Opening Hours
Address
Marsh & Parsons
107 Shepherds Bush Road, Brook Green
Hammersmith,London
Greater London
W6 7LP
0207 605 7760
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 50% | 11% | £1,208 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 04,2024
Nov 04,2024
0
people found
this helpful
this helpful
Bob Marsh and Parsons manage my one bedroom flat in West London. Not only did they fail to ensure that the tenant they found was able to pay, they then failed to act when I pointed out early on in to the agreement that the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2024
Aug 23,2024
0
people found
this helpful
this helpful
The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2022
Aug 06,2022
2
people found
this helpful
this helpful
Despicable criminals and sadists that seem to have been coached by the MOB. They screw you over at EVERY opportunity, completely disappear whenever there is an issue even when (and particularly when) they are obviously at fault. Lots of bedbugs, water problems and common areas ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2022
Feb 24,2022
2
people found
this helpful
this helpful
Truly awful. Completely unscrupulous. Avoid at all
Costs. They take no responsibility for any damage to your property by contractors they hire even if your property is rendered uninhabitable as mine was....
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Nov 11,2020
Nov 11,2020
1
people found
this helpful
this helpful
My partner and I (21 and 25) were looking for our first flat together, we were so excited but unfortunately taken advantage of.
At first the agent from the Shepherds Bush branch (Lets call them H), was great and very helpful. Kept coming back with new flats ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23, 2021
View all comments
(1)
Hi, I just wanted to ask how you managed to get a portion of your rent back. I am in a similar situation where I have been pressured to pay the holding deposit but I am yet to sign the contract. The day after paying the deposit I found out I cannot move to London as planned. Before I paid the deposit I was told that it was refundable. Now that I'm asking for it back it is apparently non-refundable unless the landlord is the one that wished to pull out. Please help ...
Jul 22,2019
Jul 22,2019
1
people found
this helpful
this helpful
Encouraged into raising the asking price and all for nothing. Bathtub broken for over 5 months, carpet falling apart. Shower not working for months at a time. Microwave breaking twice. Light circuit broken and strobing for months. Construction for months outside the window. FOUR AGENTS HELPING ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2019
Apr 15,2019
8
people found
this helpful
this helpful
Verging on the linits of criminality..
Prospective tenants with held
Abusive emails from the firm
Referencing inaccurate
Very bad reputation.
I cannot possibly recommend these people...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Jan 29,2019
Jan 29,2019
4
people found
this helpful
this helpful
It is hard to believe this agency can legally operate in this country. Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas ...
read full review
read full review
Comment on agent fees
They are quick to offer you some admin fee back to you whereas the damage they caused should have cost waaaaaay more only so they can say you've already accepted compensation! WATCH OUT. These are scam artists.
Was this helpful?
Yes
Yes
Nov 07,2018
Nov 07,2018
4
people found
this helpful
this helpful
had a viewing of a property today arranged for a builder and friend to view also, M&P called 15 minutes before viewing (we were at the property) to cancel - an offer had just been accepted and all viewings stopped! Sub standard treatment and not ...
read full review
read full review
Comment on agent fees
n.a. thank goodness
Was this helpful?
Yes
Yes
Oct 08,2018
Oct 08,2018
3
people found
this helpful
this helpful
I called for information about a property, the lettings agent, before verifying if the property I was calling for was available they wanted to know:
Where I lived
Why I wanted to move
The name of the company I worked for
My job title
At ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jun 08,2018
Jun 08,2018
4
people found
this helpful
this helpful
The most despicable, VILE bunch of people I have ever had to deal with. Every single one of them. Everything was wrong with the flat the minute I arrived. Shower broken, filthy carpet, all furniture broken. It was almost like a joke. They jerked me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2018
Jun 05,2018
3
people found
this helpful
this helpful
This must be a terrible place to work as we seem to receive a new contact every two months.
Multiple errors include sending incorrect emails, wrong names on contracts etc etc. The list goes on.
Luckily we've been fortunate enough to have wonderful landlords that ...
read full review
read full review
Comment on agent fees
Irrelevant
Was this helpful?
Yes
Yes
Apr 07,2014
Apr 07,2014
5
people found
this helpful
this helpful
I've been renting for many years in different countries across Europe, by far this was the worse experience that I've got with a letting agent/landlord. I found the letting agency staff abusive in their response and not helpful at all. I had problems with ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2011
Nov 05,2011
4
people found
this helpful
this helpful
We have rented a flat with this agency for 18 months and has been a nightmare! They were suposed to manage the property and we have had 3 different property managers, all os them very incompetent. They never replied when we had a problem at home ( for ...
read full review
read full review
What agent could do to change your mind?
Their job!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
