0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Nov 10,2020
Nov 10,2020
1
people found
this helpful
this helpful
I was expecting a lot more from Knight Frank! The owners of the company need to be aware that serious
staff training in required in order to maintain their exclusive public profile. The sale went through without any
problems. However, customer service leaves a lot to be desired. James who was dealing with my transaction
Simply did not go the extra mile. In actual fact he showed up almost an hour late for an important appointment at the property
with the architect and did not allow him to stay and complete his task. James was generally dismissive. But the most shocking encounter was when he asked my 25 year old daughter where my (Iranian) mother was from. Once the sale was completed, I asked for him to drop off the keys property that I just purchased. We were hoping for a “walk through”. He refused and told us to pick up the keys at one of Knight Frank’s offices. He was not even there to hand the keys over to us. These are just some of the examples of why I was surprised that he actually thought it was Ok to ask me to write him a review. I also run a business that deals with the public and customers. It is not fun when you are the recipient of a negative review. But, I truly hope that this particular review is used is used
to improve customer care and to provide staff with training.
staff training in required in order to maintain their exclusive public profile. The sale went through without any
problems. However, customer service leaves a lot to be desired. James who was dealing with my transaction
Simply did not go the extra mile. In actual fact he showed up almost an hour late for an important appointment at the property
with the architect and did not allow him to stay and complete his task. James was generally dismissive. But the most shocking encounter was when he asked my 25 year old daughter where my (Iranian) mother was from. Once the sale was completed, I asked for him to drop off the keys property that I just purchased. We were hoping for a “walk through”. He refused and told us to pick up the keys at one of Knight Frank’s offices. He was not even there to hand the keys over to us. These are just some of the examples of why I was surprised that he actually thought it was Ok to ask me to write him a review. I also run a business that deals with the public and customers. It is not fun when you are the recipient of a negative review. But, I truly hope that this particular review is used is used
to improve customer care and to provide staff with training.
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Latest Reviews
10th Nov 2020
reviewed by 'Mamaly'
Opening Hours
Address
Knight Frank
298 Westbourne Grove
Notting Hill,London
Greater London
W11 2PS
020 7229 0229
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 100% | £1,600,000 | £1,600,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 09,2023
Jan 09,2023
0
people found
this helpful
this helpful
Myself & partner are both professionals with a joint salary of over £100k with excellent credit scores. We viewed a lovely property and wanted to secure it by giving the asking price. As someone else also gave the asking it went to a greedy bidding war!
...
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Nov 10,2020
Nov 10,2020
1
people found
this helpful
this helpful
I was expecting a lot more from Knight Frank! The owners of the company need to be aware that serious
staff training in required in order to maintain their exclusive public profile. The sale went through without any
problems. However, customer service leaves a lot ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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