0% lettings valuation accuracy
20% lettings fee satisfaction
Nov 08,2020
Nov 08,2020
0
people found
this helpful
this helpful
Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. They state that they are available even though they might not be in the office.
I was told I would receive a call in the morning of my viewing to check I didn’t have symptoms; that didn’t happen. I was told after the viewing that I would be called the next day to discuss the viewing; that didn’t happen.
So anyway I emailed an offer on Friday afternoon after trying all day to contact them by phone .The offer was made early enough for it to be sent to the vendor or another colleague could have done it. Or since they’re open on a Saturday it could have been done then by anyone who was available. I waited all weekend and then no response on Monday from either of them. I had to email again for a response. We have sold and need to purchase soon and there was another house I was interested in. A very stressful weekend indeed for me and my family.
By the time they managed to be bothered to contact me both houses were gone; unless I was willing to pay the asking price on a house that was in my opinion over priced. I have seen three similar properties considerably cheaper. I couldn’t even work out if the property was sold or not until I looked online.
I believe my offer was treated with derision; not openly but subtly, by ignoring me even though it was only 5% under the asking price and the house needed some updating. When I mentioned some work was needed, I was shut down even though I pointed out lots of positives. After the viewing I never heard from the person who escorted me around the property again; not even to answer my email. I consider their behaviour to be petulant and manipulative. Polite on the surface but I suspect conspiring and catty in reality and unfortunately at my expense. I have bought and sold seven houses and I’ve never been treated in this way.
I believe estate agents should treat buyers, who are an important part of the process, with respect and kindness. They should treat all offers with courtesy and professionalism and make a response as soon as possible; not three days later and after prompting.
Furthermore they need to communicate openly and honestly and adhere to schedules they have organised. They also have a duty of care to their clients to inform them of an offer immediately and I’m not sure that happened. I will still be looking on their website but I would definitely ask someone else to deal with me on future. The one star was for the financial advisor who was very friendly and accommodating.
I was told I would receive a call in the morning of my viewing to check I didn’t have symptoms; that didn’t happen. I was told after the viewing that I would be called the next day to discuss the viewing; that didn’t happen.
So anyway I emailed an offer on Friday afternoon after trying all day to contact them by phone .The offer was made early enough for it to be sent to the vendor or another colleague could have done it. Or since they’re open on a Saturday it could have been done then by anyone who was available. I waited all weekend and then no response on Monday from either of them. I had to email again for a response. We have sold and need to purchase soon and there was another house I was interested in. A very stressful weekend indeed for me and my family.
By the time they managed to be bothered to contact me both houses were gone; unless I was willing to pay the asking price on a house that was in my opinion over priced. I have seen three similar properties considerably cheaper. I couldn’t even work out if the property was sold or not until I looked online.
I believe my offer was treated with derision; not openly but subtly, by ignoring me even though it was only 5% under the asking price and the house needed some updating. When I mentioned some work was needed, I was shut down even though I pointed out lots of positives. After the viewing I never heard from the person who escorted me around the property again; not even to answer my email. I consider their behaviour to be petulant and manipulative. Polite on the surface but I suspect conspiring and catty in reality and unfortunately at my expense. I have bought and sold seven houses and I’ve never been treated in this way.
I believe estate agents should treat buyers, who are an important part of the process, with respect and kindness. They should treat all offers with courtesy and professionalism and make a response as soon as possible; not three days later and after prompting.
Furthermore they need to communicate openly and honestly and adhere to schedules they have organised. They also have a duty of care to their clients to inform them of an offer immediately and I’m not sure that happened. I will still be looking on their website but I would definitely ask someone else to deal with me on future. The one star was for the financial advisor who was very friendly and accommodating.
Was this helpful?
Yes
Yes
Nov 10, 2020
Dear Sophia, I'm sorry you feel this way. Both myself and my colleague responded to your calls and emails of which i still have, also detailing the fact that you were "considering" to offer if the other property you were viewing at the weekend didn't get "snatched up" as you put it as there were so many others viewing it - we waited for you to come back to us, but also pointed out that the offer you were "considering" was too low (we discussed it with the seller & outlined your position) and yes by the time time you came back to us we did sell it for the asking price, so as agents we valued correctly and achieved the price the vendor was after.
I agree everyone should be treated with respect, however i find your comments incorrect, and unjustified.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
14th Dec 2023
reviewed by 'Akis'
11th Nov 2022
reviewed by 'MK'
6th Jul 2022
reviewed by 'meryem koray'
15th Feb 2022
reviewed by 'Elsa'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 20% | £1,100 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 2 | 2 | 3 | 0 | 2 | 2 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 14,2023
Dec 14,2023
0
people found
this helpful
this helpful
1 star is to much for this rubish company. Worst service ever. They never reply to phones or emails. One month passed after temancy and still waiting for deposit. Stay away from this scam company....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15, 2023
View all comments
(1)
Dear Akis,
I am sorry to hear of your experience with the Lettings Team - Please be advised that they have moved offices and can be found at 38 The Town, Enfield EN2 6LA - 0204 512 8366 or 0208 886 6888 ...
Nov 11,2022
Nov 11,2022
1
people found
this helpful
this helpful
Awful service - no response via voicemail or email for an issue with the flat I own and rent through Haart. Adam Clasby, who is apparently the new lettings manager at Southgate, seems to take pride in not dealing with anything and not responding to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06,2022
Oct 06,2022
0
people found
this helpful
this helpful
Awful service for landlords - just interested in the management fee and nothing else. I have been waiting over a year for work to be completed in my flat after Haart's contractors botched a job so badly it needed re-doing. I have chased and chased ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2022
Jul 06,2022
0
people found
this helpful
this helpful
I would like to Thank Fiona because she has been very helpful and kind to me while I was looking to find property. Furthermore she always answer my question when I was calling to the agency....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2022
Feb 15,2022
0
people found
this helpful
this helpful
I got the best services from Haart Southgate. They were of great assistance in my search for a a property to rent. Danielle Bashford was very instrumental and helpful in the whole process. She was available at often times to address all my concerns. Her ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23,2021
May 23,2021
0
people found
this helpful
this helpful
Thank you very much for the wonderful service. My journey began with prompt and professional assistance from Tanika. Accommodating and understanding towards our needs made us have confidence and trust in the service we received. She was friendly and enthusiastic we appreciate you! Thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2021
May 10,2021
2
people found
this helpful
this helpful
1 star because 0 isn't an option. Awful service!
They 'managed' a tenancy for me, the word manage is very loose. They took the management fee but did nothing to manage the tenant. They signed the customer up to a 2 year extension without my consent and when ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2021
Jan 07,2021
1
people found
this helpful
this helpful
I just want to say many thanks to all of you for your efforts. Thanks to Joanna for being always so polite and always bubbly She has always been an excellent help throughout and especially at the start when I was viewing. Thanks to Rolanda ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2020
Nov 08,2020
0
people found
this helpful
this helpful
Firstly the sales negotiators do not answer the phone consistently, even though they state they are available from 8am to 10 pm. I was invariably put through to another department who answered calls in the absence of staff. Communication was slow and not because of COVID. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11, 2020
View all comments
(2)
Firstly I don’t understand what you’re arguments are. The comments are characteristic of someone who is clutching at straws .Yes I was interested in two houses and I made an offer on this one as the other one was the same price but immaculate. It had dozens of viewers and I didn’t stand a chance. It would have been good to have a response on Saturday so that I could make a decision sooner. Three days is far too long to let me know and only after I promoted you. I knew that there were other ...
Oct 27,2020
Oct 27,2020
0
people found
this helpful
this helpful
Haart is not good at all, if you have house or flat for rent don't use haart.
they don't respond , they take much money and if there is any service the charge 5- 10 times the actual price.
I suppose to receive my October payment on 03/10 2020 ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04,2020
Sep 04,2020
2
people found
this helpful
this helpful
Haart Southgate branch sold my flat within few weeks during this difficult time of the pandemic.
They have communicated every step of the way. I am thankful, particularly to Rolanda and Joanna. They were very supportive, professional, helpful and polite.
I would recommend them!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2020
Aug 19,2020
0
people found
this helpful
this helpful
Started sale early March so lockdown slowed the process but Rolanda got involved & was hugely instrumental in getting it over the line. Anytime i needed encouragement to keep going she was always available. Also taking my calls on her days off & weekends. Brilliant. Im settled ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2018
Aug 14,2018
2
people found
this helpful
this helpful
I called this estate agent as they were dealing with the buyer of my property to ask for insight and information. Also we were not happy with our current estate agent and I wanted to see the service available. I have never been spoken to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14, 2018
View all comments
(2)
Dear Chanel,
Due to GDPR i can only tell you so much with regard to my transaction, i appreciate you are not happy with your current agent who agreed the sale of your home (not me) however THAT is who should be updating you. I tried to explain, my client was breaking the chain and not related to your sale. I understand your frustration, however you should direct it at your current agent who you employed to find you a buyer and keep you updated. Our client was selling chain free.
Haart Estate ...
Jun 29,2018
Jun 29,2018
1
people found
this helpful
this helpful
Unbelievably bad customer service. Intimading and bullying vulnerable old people. Refusing to take my in laws property of the market. Never ever use Haart again....
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 17,2018
May 17,2018
1
people found
this helpful
this helpful
I would like to thank Rolanda and her team for all the help and support that she and her team have given me in order to sell my Dads house. I would recommend them to friends when selling ir buying propety...
read full review
read full review
Comment on agent fees
She explain the vosts abd they are what we pay
Was this helpful?
Yes
Yes
May 18, 2018
View all comments
(1)
Hi Pauline,
Thank you for your kind review of our Southgate branch. We're thrilled to hear they provided the help and support you needed to sell your dad's house.
Regards
Ross ...
Jan 02,2018
Jan 02,2018
0
people found
this helpful
this helpful
Put our home on the market with these guys last Summer. They literally have no idea. Would phone up updates that could be nothing but lies, would then deny having called when questioned later on the contents of the calls. Totally inexperienced. Great marketing, but ...
read full review
read full review
Comment on agent fees
They held us to a contract which was a waste of time given their lack of ability to secure a sale.
Was this helpful?
Yes
Yes
Oct 19, 2020
View all comments
(4)
Dear Tracy , It was infact the sellers request that we only bring round people in a "proceedable" position especially as they are elderly and during "Covid" we must respect their wishes as explained to you on the phone. When you put your property on the market and get "under offer" we will happily show you the property. ...
Nov 25,2017
Nov 25,2017
3
people found
this helpful
this helpful
So disappointed with the service we received . Unprofessional , rude and seem to have no idea how to sell a property ....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jul 05,2017
Jul 05,2017
2
people found
this helpful
this helpful
DO NOT USE THIS AGENCY
i PURCHASED THE PROPERTY from them in April - still going through post sale issue and they are negligent, forceful and unhelpful. They forced me to use a solicitor saying my offer wouldn't be accepted if I didn't - only ...
read full review
read full review
Comment on agent fees
NA
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jul 29,2013
Jul 29,2013
10
people found
this helpful
this helpful
I had a similar experience to the first reviewer. Once the sale was through, my issues were of no concern at all to Haart. We were left without keys to access parts of our property on moving day and had to get a locksmith in ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jul 29,2010
Jul 29,2010
6
people found
this helpful
this helpful
If you don't have time to read all, just know this please 'Never ever rent or buy through Haart - at least in 'Southgate - N14' area.
When I moved into this flat, I expected deep professionally cleaned place but I was disappointed to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25, 2011
View all comments
(2)
If you read between the lines this Anu chap appears to be a professional moaner. This kind of troublemaker will find anything to complain about. I'd take this review with a large pinch of salt if I were you. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
You didn’t tell me that my offer was too low when I made the offer ( at 5% under the AP) Strange too that you sold it for the AP but then asked me in an email to also make an asking price offer. Hardly ethical. I will be looking at the sold prices to check that you sold it for asking price. That person has been ribbed and will be in negative equity.
I definitely have an ignored email that I sent on Monday after not hearing from you. You can’t get out of that one as it’s documented. I have never experienced an estate agent conducting business like this. I was definitely promised me a call to check if I had symptoms which didn’t happen. You obviously have a COVID policy which you do not follow. You didn’t comment on that. Since you missed the opportunity to apologise but instead decided to do have a dig at me I will be going to head office.