40% sales valuation accuracy
75% sales fee satisfaction
Nov 07,2020
Nov 07,2020
2
people found
this helpful
this helpful
We engaged Crane and co when we saw a property they had for sale. We viewed and offered within 15 minutes of seeing the place.
The property had been on for sometime despite a very busy period. We entered into negations with Micheal Cane and this was very slow “it was suggested that this was due to the vendor”.
Over the next 4 days we finally got a price they would take and we agreed to that, we were asked to provide a mortgage decision in principle (£1,000,000 cash and a very small mortgage on top) they had done all their due diligence with us so we presumed it all had been agreed and we were all go.
Then a mystery cash offer came and went very quickly then we got a call to say they were still going to allow a second viewing as they may wish to offer (despite Micheal saying that due diligence had not been done with them as it had been with us). I found this really unethical as I had been asked to get to a price which I did do, I was asked for all the details to carry out due diligence. Hence I provided a lot of personal information and financial details.
We feel we were simply used to shake offers from others that had viewed the house with no real opportunity or chance for us to ever purchase the house at £1.2million. I can honestly say in 30 years of property purchase this was our worst experience and most odd, not an agency I would trust or believe sadly.
Micheal will undoubtedly provide a flowery response and description but the reality is we committed immediately to the house and rapidly started the first negotiation process. We are both NHS workers and We have some family challenges which meant time was a critical matter for us, but this meant nothing to Cane and co, they had a cut throat cavalier approach. We offered the figure that was asked for yet another viewing was allowed and we lost the house and within hours the house was listed as SSTC.
If your selling they will do anything they can to anyone to get more commission, if you have no values and don’t mind messing with peoples lives and emotions this is the company for you, if you are buying hold on to your shirt and your ethics as you will likely lose both and possibly end up with nothing as a result!!
The property had been on for sometime despite a very busy period. We entered into negations with Micheal Cane and this was very slow “it was suggested that this was due to the vendor”.
Over the next 4 days we finally got a price they would take and we agreed to that, we were asked to provide a mortgage decision in principle (£1,000,000 cash and a very small mortgage on top) they had done all their due diligence with us so we presumed it all had been agreed and we were all go.
Then a mystery cash offer came and went very quickly then we got a call to say they were still going to allow a second viewing as they may wish to offer (despite Micheal saying that due diligence had not been done with them as it had been with us). I found this really unethical as I had been asked to get to a price which I did do, I was asked for all the details to carry out due diligence. Hence I provided a lot of personal information and financial details.
We feel we were simply used to shake offers from others that had viewed the house with no real opportunity or chance for us to ever purchase the house at £1.2million. I can honestly say in 30 years of property purchase this was our worst experience and most odd, not an agency I would trust or believe sadly.
Micheal will undoubtedly provide a flowery response and description but the reality is we committed immediately to the house and rapidly started the first negotiation process. We are both NHS workers and We have some family challenges which meant time was a critical matter for us, but this meant nothing to Cane and co, they had a cut throat cavalier approach. We offered the figure that was asked for yet another viewing was allowed and we lost the house and within hours the house was listed as SSTC.
If your selling they will do anything they can to anyone to get more commission, if you have no values and don’t mind messing with peoples lives and emotions this is the company for you, if you are buying hold on to your shirt and your ethics as you will likely lose both and possibly end up with nothing as a result!!
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Latest Reviews
9th Sep 2023
reviewed by 'david'
7th Nov 2020
reviewed by 'Scott'
4th Oct 2016
reviewed by 'Hayley'
28th Sep 2016
reviewed by 'GH345PQ'
15th Aug 2014
reviewed by 'Disappointed'
Opening Hours
Address
Crane & Co Estate Agents & Valuers
2 The Quintins, High Street
Hailsham,Brighton
East Sussex
BN27 1DP
01323 440678
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 75% | £248,000 | £1,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 1 | 1 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 09,2023
Sep 09,2023
0
people found
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We were very impressed with the professionalism showed by all members of Crane & Co in the sale of our property. The initial photography and website presentation was excellent. Special mention must go to Danny and Sarah who kept us appraised of the sale progression. The ...
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Nov 29,2021
Nov 29,2021
0
people found
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Crane & Co were absolutely fantastic throughout the whole process of our house purchase. We viewed a couple of properties, each shown by Julie who was welcoming, knowledgeable and answered all of our questions (which were a lot as a FTB). After the sale was agreed ...
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Nov 07,2020
Nov 07,2020
2
people found
this helpful
this helpful
We engaged Crane and co when we saw a property they had for sale. We viewed and offered within 15 minutes of seeing the place.
The property had been on for sometime despite a very busy period. We entered into negations with Micheal Cane and this ...
read full review
read full review
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Oct 04,2016
Oct 04,2016
1
people found
this helpful
this helpful
When I put my Houes on the market with crane & co I found all the staff very friendly and helpful they keeped me informed at all times regarding my house and my new home that I brought. I thank them very much....
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Comment on agent fees
Good.
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Sep 28,2016
Sep 28,2016
1
people found
this helpful
this helpful
Poor admin, very disorganised. One lady who has 'shown us around' a couple of houses wasn't interested in talking to us at all and came across very badly. We had another appointment where the agent didn't show up at all and the home owner was ...
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Feb 28, 2018
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(1)
I was sorry to see your comments so please get in touch directly so that we can find out more about what happened. I've looked through all our records and can't identify which appointment you are referring to. We have a lovely team who are very interested in helping people find their perfect home and very much like to engage with buyers to find out what they think about the properties we are showing them. Appointments that are arranged are confirmed by phone, text and email as they are entered i ...
Aug 15,2014
Aug 15,2014
1
people found
this helpful
this helpful
we were very disappointed in the service we received from Crane&Co Michael Crane come to our house to give us a valuation he then tells you how much better they are from all the other agents we believed him, we put our house with ...
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What agent could do to change your mind?
Live up to their big glossy brochure.Attached Filesnbsp;
Comment on agent fees
The agent was working for the buyer they did not help us the ones that was paying them
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Oct 11,2012
Oct 11,2012
0
people found
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Were at the start of the purchasing process, but wow, what a fabulous service from Karen and Cranes! Were relocating some 300 miles, and this causes a few unique problems in itself, but the assistance given re local knowledge etc has been hugely appreciated, as well ...
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Feb 18,2011
Feb 18,2011
0
people found
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Really pleased with this company. They looked after us very well and kept us informed throughout with regular calls and news. House sold quickly but they had to work really hard to get the chain moving. I'm sure we wouldn't have made it without them! ...
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