64% sales valuation accuracy
50% sales fee satisfaction
92% lettings valuation accuracy
85% lettings fee satisfaction
Nov 05,2020
Nov 05,2020
5
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Short summary of their service: inaccurate, slow to respond (if you get any at all), and unprofessional. Virtually non-existent.
When renting the flat, the communication wasn't too bad. This, unfortunately, was the only time efficient communications were made. Moving into the flat was a disaster, as Jay left for vacation without passing along any relevant information to his colleagues. I had several boxes that needed to be delivered a day prior to my check-in (the date the boxes were delivered was still after our tenancy had began). I requested that the boxes to be received by the concierge so that I could come the next day and pick them up. Jay forgot to read my e-mail (and I'm quoting him here), and the concierge, having no idea what the boxes were, sent the delivery back. I ended up paying for two delivery charges and a week without clothes, since every essential daily items were in the box. When I complained and asked for a justifiable compensation, he shrugged and said "too bad, but nothing I can do". Aside from this particular incident, replies were often delayed and decoherent with my requests. Even when issues required urgent attention, he was not very present.
After moving in, Chase Evans sent me a welcome letter with a list of utility providers for electricity, gas, water and so on. Turns out, the letter was not so welcoming after all since they listed the wrong suppliers for electricity and hot water. Considering that the property didn't rely on gas for anything, the only supplier they got right was water. After wasting hours on the phone with the wrong utility providers, I asked my neighbours and the building manager and finally got access to the correct providers. I asked them if the providers ever changed- the answer was no.
The issues continue- the biggest issue, should you decide to rent a property from Chase Evans, will be faced at checkout. Upon checkout, I went over the tenant's agreement and cooperated with everything listed on the checkout section. I even asked Chase Evans if they had any particular professional cleaning service they recommend, just so I could avoid delays. They recommended a firm called Hyway Cleaning, which was significantly more expensive than other local cleaning firms. I still went with them, as per the estate agent's suggestion, because he/she mentioned that Hyway Cleaning was the only firm they could give access to in the event of unsatisfactory cleaning. The cleaning, in my opinion, was quite good- the cleaners knew what belonged to the flat and what didn't, and knew how and where to clean. The problem is, the deposit still hasn't been returned. I haven't even seen the bill stating the deductions, and it's been 7 weeks since our tenancy expired. 7 WEEKS. If you ask any other people who have rented properties from any other estate agency, they will say that 7 weeks is ample time for the inspection, negotiation and returns. And yet, when requested, agents at Chase Evans would just say "the negotiation procedure takes 4-8 weeks depending on the condition you left the flat". Do you see the irony? I used the cleaners they recommended, paid extra money to avoid latencies, and yet they still found a reason to delay the procedure. And need I mention, 8 weeks is the average time taken to reach an AGREEMENT, not the time taken for the first offer to even be made.
All things considered, avoid Chase Evans at all costs. I have spoken to several agents at the firm, and no one deviated from the low-standard service Chase Evans provided. All the 1-star ratings you may find in the reviews and their comments are accurate to the letter. Every one of the negative comments COMBINED will be the nightmares that you will face should you go with this agency. Sure, they've got some attractive properties, but so do other firms. I can guarantee that you will spend the duration of your tenancy+however long it takes for the deposit return surrounded in agony and desperately waiting for a reply.
When renting the flat, the communication wasn't too bad. This, unfortunately, was the only time efficient communications were made. Moving into the flat was a disaster, as Jay left for vacation without passing along any relevant information to his colleagues. I had several boxes that needed to be delivered a day prior to my check-in (the date the boxes were delivered was still after our tenancy had began). I requested that the boxes to be received by the concierge so that I could come the next day and pick them up. Jay forgot to read my e-mail (and I'm quoting him here), and the concierge, having no idea what the boxes were, sent the delivery back. I ended up paying for two delivery charges and a week without clothes, since every essential daily items were in the box. When I complained and asked for a justifiable compensation, he shrugged and said "too bad, but nothing I can do". Aside from this particular incident, replies were often delayed and decoherent with my requests. Even when issues required urgent attention, he was not very present.
After moving in, Chase Evans sent me a welcome letter with a list of utility providers for electricity, gas, water and so on. Turns out, the letter was not so welcoming after all since they listed the wrong suppliers for electricity and hot water. Considering that the property didn't rely on gas for anything, the only supplier they got right was water. After wasting hours on the phone with the wrong utility providers, I asked my neighbours and the building manager and finally got access to the correct providers. I asked them if the providers ever changed- the answer was no.
The issues continue- the biggest issue, should you decide to rent a property from Chase Evans, will be faced at checkout. Upon checkout, I went over the tenant's agreement and cooperated with everything listed on the checkout section. I even asked Chase Evans if they had any particular professional cleaning service they recommend, just so I could avoid delays. They recommended a firm called Hyway Cleaning, which was significantly more expensive than other local cleaning firms. I still went with them, as per the estate agent's suggestion, because he/she mentioned that Hyway Cleaning was the only firm they could give access to in the event of unsatisfactory cleaning. The cleaning, in my opinion, was quite good- the cleaners knew what belonged to the flat and what didn't, and knew how and where to clean. The problem is, the deposit still hasn't been returned. I haven't even seen the bill stating the deductions, and it's been 7 weeks since our tenancy expired. 7 WEEKS. If you ask any other people who have rented properties from any other estate agency, they will say that 7 weeks is ample time for the inspection, negotiation and returns. And yet, when requested, agents at Chase Evans would just say "the negotiation procedure takes 4-8 weeks depending on the condition you left the flat". Do you see the irony? I used the cleaners they recommended, paid extra money to avoid latencies, and yet they still found a reason to delay the procedure. And need I mention, 8 weeks is the average time taken to reach an AGREEMENT, not the time taken for the first offer to even be made.
All things considered, avoid Chase Evans at all costs. I have spoken to several agents at the firm, and no one deviated from the low-standard service Chase Evans provided. All the 1-star ratings you may find in the reviews and their comments are accurate to the letter. Every one of the negative comments COMBINED will be the nightmares that you will face should you go with this agency. Sure, they've got some attractive properties, but so do other firms. I can guarantee that you will spend the duration of your tenancy+however long it takes for the deposit return surrounded in agony and desperately waiting for a reply.
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Latest Reviews
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Opening Hours
Address
Chase Evans
One The Elephant, 5 St. Gabriel Walk
Elephant & Castle,London
Greater London
SE1 6FS
020 3869 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 64% | 50% | £0 | £0 |
| Lettings | 92% | 85% | £480 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 3 | 41 | 13 | 0 | 0 | 0 | 0 | 3 | 3 |
Areas covered
- SE1
- SW15
- SW1
- SW1V
- SW6
- SW8
- SW11
- SW5
- SE17
- SE16
- W6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 03,2024
May 03,2024
0
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Dennis Mak is definitely a super 5 star property manager from Chase Evans property management. He is very helpful with extremely high efficiency....
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Apr 02,2024
Apr 02,2024
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Thank you very much Chanelle for helping us with the check-out and deposit refund....
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Mar 14,2024
Mar 14,2024
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Good service with timely follow up on items and unexpected issues...
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Feb 26,2024
Feb 26,2024
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I am a tenant of Chase Evans for a few months now and it has been such a pleasant experience so far.
My direct contact is Aliza Khattak and I could not ask for a better agent - always quick to respond to emails and ...
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Feb 24,2024
Feb 24,2024
0
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My account manager, Kimberly Fernandes, has decently followed up a matter for me. His work is very much appreciated....
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Feb 05,2024
Feb 05,2024
0
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Thank you so so much she was very helpful, brillant!...
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Jan 31,2024
Jan 31,2024
0
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I am an overseas landlord in Hong Kong. My properties are currently under the management of CHASE EVANS (CE). Last week I was contacted by Chanelle Da-Silva of CE informing me one of my tenants had a problem with the toilet which caused much inconvenience. ...
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Jan 25,2024
Jan 25,2024
0
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Chanelle is a very responsible and diligent agent who assisted us with the check-out process. She responds to emails quickly and provides timely replies when we need assistance. We are very thankful for her help!...
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Dec 18,2023
Dec 18,2023
0
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Miss Chanelle is always helpful ,prompt and great communicator.Appreciate her help and wish her the best....
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Oct 05,2023
Oct 05,2023
0
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Very accommodating and great communication regarding any requests of mine they had to raise to the landlord or to arrange any fixes for the flat....
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Aug 18,2023
Aug 18,2023
0
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Responsive property management service that resolves my move in issues and enquiries promptly...
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Jun 01,2023
Jun 01,2023
0
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I cannot say enough good things about the support we receive from Xin Guo, VIP/Multi Property Management. Thank you. M
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May 16,2023
May 16,2023
0
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We had a great experience with Chanelle Da-Silva and Vivek Buxani. The whole service was professional, to a high standard, and friendly. They have been very informative and extremely helpful. Excellent property management, taking care of everything, very friendly team with a quick response and ...
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Apr 30,2023
Apr 30,2023
0
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As my property manager, Alan is very responsible and enthusiastic. He always helps me solve problems actively and contacts me in a timely manner....
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Apr 25,2023
Apr 25,2023
0
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I am quite happy with the service I have received from Alan. He is quick and very responsive in the replies.
I would highly recommend him....
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Apr 17,2023
Apr 17,2023
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Alan has been very professional and helpful. He is one of the best property managers I have worked with. Thanks!...
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Apr 12,2023
Apr 12,2023
0
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Recently, we had an issue with hot water boiler. Alan was very responsive and he sorted the issue within a few days. Very happy with the service we receive....
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Apr 11,2023
Apr 11,2023
0
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If i could give ten stars, I would !
Alan went above and beyond what you would normally expect from a properly manager.
I have had some issues with the new flat after we moved in. Which I wasn't expecting.
Whoever Alan my property manager handled ...
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Apr 04,2023
Apr 04,2023
0
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Chase Evans were really helpful in supporting me as a tenant. Alan was excellent in mediating between tenant and landlord. Excellent communicator and would always go the extra mile....
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Mar 31,2023
Mar 31,2023
0
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Alan Quach has been helping me with my checking out and deposit release. The process was very smooth and Alan has been so helpful! Highly recommend!...
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Feb 02,2023
Feb 02,2023
0
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I cannot say enough good things about the support we receive from Xin Guo, VIP/Multi Property Management.
Xin is very attentive to our needs as a tenant.
Thank you Xin....
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Sep 28,2022
Sep 28,2022
0
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Xin Guo is an excellent VIP/Multiproperty Manager. He is very professional and help us to save a lot of time....
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Sep 21,2022
Sep 21,2022
0
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Camille is professional and attentive to details. Her advice was sound and took action to protect our interest when the previous tenants moved out without notifications....
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Jul 12,2022
Jul 12,2022
0
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I had always a wonderful support when needed with regard to all aspects of maintenance, fast, efficient and timely. I recommend Xin Guo!...
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Jul 08,2022
Jul 08,2022
0
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The property manager, Max Qian, is very kind on supporting me for the reference letter and gives feedback with high efficiency. I am satisfied with the service, and thank you Max....
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May 13,2022
May 13,2022
0
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I am so pleased with Chase Evans. They really did help me in renting a wonderful apartment especially Max Qian, the person that went through every process with me and helped me understand everything. Thank you. I would definitely recommend this agency...
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Apr 26,2022
Apr 26,2022
0
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Muhammad Carr has offered excellent service. He provided good supporting during my lease and I like the apartment which is bright and new....
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Mar 24,2022
Mar 24,2022
1
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Terrible experience…I don’t recommend their service at all!
Victoria Li is an agent that she likes wasting your time! Unbelievable...
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Jan 10,2022
Jan 10,2022
0
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Once again i have to give thanks to SHARLENE RICHARD for always doing the best she can to assist me with any issue i have and recently i had an issue with my mattress and she went the extra mile to make sure it was ...
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Nov 26,2021
Nov 26,2021
0
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Having newly taken over management of the property, there had been many teething problems. property manager Sharlene Richards was quite supportive of myself as a tenant in terms of getting the property up to standard. It's not easy having to go back and forth with ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:04 AM 28/04/2017 by Ian Bates
