Newcastle Under Lyme, ST5
3.4/5, 17 reviews
71% recommended
50% sales valuation accuracy
67% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction

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“If you are a tenant, avoid this company...”

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Oct 27,2020
Minithumbdown
By: 'Diane'
Oct 27,2020
0 people found
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If you are a tenant, avoid this company. If you wish to terminate your contract early as my son needed to due to current property no longer being suitable, plus landlord made excuses about repairs that he was fully aware of, Reeds Rains will force you to pay the fees they charge a landlord to get another tenant which they stated was £720!!, but they will provide no breakdown of what these fees cover. Staff are condescending in their replies including the area manager and one member of staff when my son said we would have the property ombudsman look into it, just said 'well you can but it won't get you anywhere'. The branch manager said he would provide more details but heard nothing from him since and the area manager implied the fees include advertising and board, search fees etc but all they did was put old photos they already had back on their website which costs them nothing and all their responses just keep saying that they charge a landlord that amount. We have needed to pay the fee but will continue to fight this and even at the end within 4 days of providing the bank details for money, my son had a threatening email saying if the money wasn't received straight away he would not be released from the contract (not too sure what they would do with the new tenant who is due to move in tomorrow and will have paid their fees and rent up front!!).
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Latest Reviews

View all Reviews 17
20th Aug 2024
reviewed by 'A Jamieson'
“I recently brought a property from Reeds Rains Newcastle branch. From the viewing of the property to the completion Jack (......”
21st Dec 2022
reviewed by 'Jane'
“I am very satisfied with the professional service provided by Reeds Rains. There is, however, one young lady in particular ......”
18th Jan 2022
reviewed by 'Emma Ravensdale'
“I have had such a positive experience selling my house, Lauren is always so helpful and goes out of her ......”
21st Apr 2021
reviewed by 'Dean'
“Arranged a viewing House was listed as for saleTurned up house had sold sign on it No viewings agent turned ......”
2nd Feb 2021
reviewed by 'Mary'
“Excellent really helpful and understanding ? we got the property and the letting agents gave us two weeks holding which was ......”
27th Oct 2020
reviewed by 'Diane'
“If you are a tenant, avoid this company. If you wish to terminate your contract early as my son needed ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Reeds Rains
71 High Street
Newcastle Under Lyme
Staffordshire
ST5 1PN
01782 717273

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 67% £100,000 £180,000
Lettings 75% 88% £600 £625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 4 1 1 1 3 1 1 1
Areas covered
  • ST5
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I recently brought a property from Reeds Rain......”

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Aug 20,2024
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Jack
By: 'A Jamieson'
Aug 20,2024
0 people found
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I recently brought a property from Reeds Rains Newcastle branch. From the viewing of the property to the completion Jack (Bridgett) was absolutely outstanding. I was able to contact Jack with questions and problems that arose and he got back to me with efficiency. Jacks ...
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“I am very satisfied with the professional ser......”

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Dec 21,2022
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Megan
By: 'Jane'
Dec 21,2022
0 people found
this helpful
I am very satisfied with the professional service provided by Reeds Rains. There is, however, one young lady in particular being Megan Gibbons who I would like to thank. She was always very polite, efficient and willing to help with any questions or requests. Thank ...
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“I have had such a positive experience selling......”

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Jan 18,2022
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Lauren
By: 'Emma Ravensdale'
Jan 18,2022
0 people found
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I have had such a positive experience selling my house, Lauren is always so helpful and goes out of her way to answer any questions, a very professional team, I would without doubt use reeds rains again, absolutely outstanding service....
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“Arranged a viewing House was listed as for s......”

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Apr 21,2021
Minithumbdown
By: 'Dean'
Apr 21,2021
0 people found
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Arranged a viewing House was listed as for sale Turned up house had sold sign on it No viewings agent turned up at viewing time Later 4 other people turned up for same viewing . All booked in at same time . Viewing agent had no idea what ...
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“Excellent really helpful and understanding ?......”

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Feb 02,2021
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Andrea
By: 'Mary'
Feb 02,2021
0 people found
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Excellent really helpful and understanding ? we got the property and the letting agents gave us two weeks holding which was perfect...
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“If you are a tenant, avoid this company...”

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Oct 27,2020
Minithumbdown
By: 'Diane'
Oct 27,2020
0 people found
this helpful
If you are a tenant, avoid this company. If you wish to terminate your contract early as my son needed to due to current property no longer being suitable, plus landlord made excuses about repairs that he was fully aware of, Reeds Rains will force ...
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“A big thanks to Jack for all he did getting m......”

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Jan 21,2020
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Jack
By: 'Rose'
Jan 21,2020
0 people found
this helpful
A big thanks to Jack for all he did getting me in house to rent within 2 weeks brilliant experience 10 / 10...
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“Was a very easy and pleasant experience, Laur......”

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Nov 29,2019
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Andrea
By: 'James'
Nov 29,2019
0 people found
this helpful
Was a very easy and pleasant experience, Lauren Andrea was extremely helpful when showing us around and help us with every step along the way!!...
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“Great team...”

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Mar 07,2019
Minithumbup
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Abigail
By: 'Brent'
Mar 07,2019
0 people found
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Working with Abigail and the guys over in the Newcastle office has been great. They are a hard working team....
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“over and above what you would expect!...”

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Jun 12,2018
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Matthew
By: 'Stuart'
Jun 12,2018
0 people found
this helpful
Im relocating from Birmingham to live in Newcastle under lyme and am unfamiliar with the areas,i explained this to Matt Burton who made a list of properties in areas he thought suitable and gave comprehensive advise on each one,very helpful friendly service,Thankyou...
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Comment on agent fees
about market average
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“excellent service...”

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Apr 20,2018
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Andrea
By: 'Vince'
Apr 20,2018
0 people found
this helpful
I just want to say a well deserved thank you to Amy Simkin and Matt for their help Both were very proactive in setting up 6 viewings in the short time I have available this particular day. All the staff in the office were very pleasant ...
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Comment on agent fees
Very fair
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“I recently sent an enquiry through for a property advertised ......”

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Feb 23,2018
Minithumbup
By: 'Dr'
Feb 23,2018
1 people found
this helpful
I recently sent an enquiry through for a property advertised for rent. Two days later, I called to make an appointment as my email hadn't been acknowledged and advised the staff member I would be travelling from London due to relocating to Royal Stoke Hospital. ...
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Comment on agent fees
Didn’t get a chance to apply!
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“Having a very short time to complete my move, Amy ......”

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Oct 27,2016
Minithumbup
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Amy
By: 'HJ'
Oct 27,2016
0 people found
this helpful
Having a very short time to complete my move, Amy was very helpful in pointing myself in the right direction and facilitating things from her end. I have no complaints with the service thus far as a tenant and would wholeheartedly recommend reeds rains to ...
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Comment on agent fees
N/A
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“I have been dealing with Andrea Tighe who looks after ......”

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Apr 08,2015
Minithumbup
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Andrea
By: 'Redone'
Apr 08,2015
2 people found
this helpful
I have been dealing with Andrea Tighe who looks after my property, she is not based at the Newcastle Under Lyme branch. Andrea has always been quick to respond to any emails/calls regarding the property. She has always been polite and proffessional in all ...
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“Well where do i start. Users Fox and Simeon i ......”

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May 22,2013
Minithumbdown
By: 'Ljane74'
May 22,2013
0 people found
this helpful
Well where do i start. Users Fox and Simeon i could have written your issues myself. Lack of communication between head office and the local branch is a major issue. First tenant that RR put in - paid 6 months up front. No problem. After a ...
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“wow im a member of the mortgage club big deal ......”

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Mar 11,2013
Minithumbdown
By: 'reeds'
Mar 11,2013
0 people found
this helpful
wow im a member of the mortgage club big deal cost me £499 though what a con as soon as youve paid it the help stops and it all goes quiet please dont fall for this fee otherwise known as administration fee , as for the sale ...
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What agent could do to change your mind?
kept more informed not charged administration fee
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“I had a few agents out to see me with ......”

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Dec 06,2012
Minithumbdown
By: 'sadcustomer1'
Dec 06,2012
1 people found
this helpful
I had a few agents out to see me with regards to selling my property. i selected Reeds Rains, Newcastle Under Lyme branch as my chosen agent....... It was a huge mistake on my part! Reasons: Terrible on communication Never returned calls Unable to get ...
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What agent could do to change your mind?
The agent should have treated me like a customer and not a hinderance!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:36 PM 21/11/2018 by allAgents

Awards won by Reeds Rains, Newcastle Under Lyme ST5 1PN



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