Belvoir
Southsea, Portsmouth, PO5
3.8/5, 16 reviews
69% recommended
64% sales valuation accuracy
83% sales fee satisfaction

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“SH*TE!!! terrible people at a terrible office. When moving ......”

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Dec 13,2012
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By: 'Dissapointed'
Dec 13,2012
8 people found
this helpful
SH*TE!!! terrible people at a terrible office. When moving in the place was dirty but when shown around the agent kept commenting that the last tenants left it so clean, being nice I smiled and kept my thoughts to myself. When we moved in one of our front door keys didn't work, I rang up the office straight away to get a replacement key. I was informed that I would have to pay £30 to get a key!!! They would not budge on this even though a working key should have been supplied at move in. When I repeatedly asked them fir a replacement key they kept saying they were working on it. For 6 months my fiancƒÂ© had to use the garage door key at the back of the flats to get in while I had the front door key. This letting agent are a total shambles and I wish I never ever rented with them. There were lightbulbs missing when we moved in, when I rang to get these replaced again they said they were working on it, total lie. For 6 months we tried to get lightbulbs. We did not, I asked them would I be charged for these light bulbs when I moved out as they weren't there when I moved in, they said of course not, However after 6 months, the length of our contract, Thayer are now charging us for them even though they wrent there when we moved in!!! Why? Thay are a terrible letting agency and they don't know how to work phones, they only contact us via email, probably hoping we won't read it and won't bother them sitting on their cosy office chairs while they rip ordinary decent people our of their hard earned money. DO NOT USE THIS LETTING AGENCY! And now this letting agency are taking nearly £200 off our deposit as they say the place is dirty after I spent a whole day before we moved out on my hands and knees cleaning that dump better than when we moved in and now they say it's dirty! I mean seriously £200 to clean, what kind of gold plated cleaners ate they getting in?! Terrible abuse of power, tenants have no power! They have made my last 6 months hell.
What agent could do to change your mind?
They could have given us working keys, lightbulbs and realised that the place was cleaner when we left than when we moved in! Terrible letting agent, they should be fired and closed down.
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Latest Reviews

View all Reviews 16
9th Dec 2021
reviewed by 'Joshua'
“This Belvoir branch in Portsmouth & Southsea were managing several of our flats but now they are managing NONE.They are ......”
24th Mar 2018
reviewed by 'Sara'
“I had recently moved to Portsmouth in a really nice apartment, Thanks to Dave, he was amazing,efficient and the ......”
10th Mar 2018
reviewed by 'Beema'
“We can't recommend Belvoir highly enough! Renting our flat couldn't have been easier or more stress-free. Dave Whyte found us ......”
19th Jan 2018
reviewed by 'Carrieann'
“I was looking for a property with my 6 month old daughter and rang belvoir southsea to see if they could ......”
5th Jan 2018
reviewed by 'Jane'
“Really good letting agent. Extremely helpful and informative. Nothing too much trouble and always happy to help and responds quickly ......”
3rd Jan 2018
reviewed by 'Ray'
“Very happy with the service I received from Belvoir.Having struggled to find a decent flat at a reasonable rent ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Belvoir
16 Marmion Road
Southsea,Portsmouth
Hampshire
PO5 2BA
02392 735863

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 64% 83% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 8 4 0 0 0 0 1 0
Areas covered
  • PO1
  • Southsea
  • PO2
  • Portsmouth
  • PO3
  • PO4
  • PO5
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Belvoir Portsmouth & Southsea...”

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Dec 09,2021
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By: 'Joshua'
Dec 09,2021
0 people found
this helpful
This Belvoir branch in Portsmouth & Southsea were managing several of our flats but now they are managing NONE. They are INCOMPETENT and the WORST residential managing agents we have ever used in our 96 years of operating. Belvoir NEVER inspected our flats in several years. Belvoir ...
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“I had recently moved to Portsmouth in a really nice ......”

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Mar 24,2018
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David
By: 'Sara'
Mar 24,2018
0 people found
this helpful
I had recently moved to Portsmouth in a really nice apartment, Thanks to Dave, he was amazing,efficient and the whole process was made really easy with Belvoir...
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Comment on agent fees
Good
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“We can't recommend Belvoir highly enough! Renting our flat couldn't ......”

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Mar 10,2018
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David
By: 'Beema'
Mar 10,2018
1 people found
this helpful
We can't recommend Belvoir highly enough! Renting our flat couldn't have been easier or more stress-free. Dave Whyte found us the perfect tenant amazingly quickly and made the whole process easy and straightforward. We can now go away knowing that our home is being well ...
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Comment on agent fees
Fees were very reasonable.
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“I was looking for a property with my 6 month old ......”

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Jan 19,2018
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David
By: 'Carrieann'
Jan 19,2018
1 people found
this helpful
I was looking for a property with my 6 month old daughter and rang belvoir southsea to see if they could help at all, I spoke to david who was amazing and I got to view a 2 bedroom flat few days later, I moved in within ...
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Comment on agent fees
The fees are fair
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“Really good letting agent. Extremely helpful and informative. Nothing too ......”

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Jan 05,2018
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David
By: 'Jane'
Jan 05,2018
0 people found
this helpful
Really good letting agent. Extremely helpful and informative. Nothing too much trouble and always happy to help and responds quickly which is very refreshing!...
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Comment on agent fees
As per market rates
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“Very happy with the service I received from Belvoir.Having ......”

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Jan 03,2018
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David
By: 'Ray'
Jan 03,2018
0 people found
this helpful
Very happy with the service I received from Belvoir. Having struggled to find a decent flat at a reasonable rent in my particular circumstances, having recently returned to the area and being between work contracts, I found Belvoir came up trumps. Very friendly and helpful ...
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Comment on agent fees
Very reasonable
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“David has made my move to my new home very ......”

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Nov 22,2017
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David
By: 'Gully'
Nov 22,2017
0 people found
this helpful
David has made my move to my new home very easy. He was very professional and friendly all the time till I had my keys. The support I had from him took off all the fear from dealing with an estate agency for the first ...
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“the team at Belvoir have gone that extra mile beyond ......”

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Nov 20,2017
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Amanda
By: 'r'
Nov 20,2017
0 people found
this helpful
the team at Belvoir have gone that extra mile beyond the extra mile you expect them to go in this highly compete market. Friendly communication and 'letting you know what is going on' is excellent and when it comes to getting results these guys are ...
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Comment on agent fees
market rate
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“Very personal approach. David helped us on every single stage ......”

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Nov 19,2017
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David
By: 'Anna'
Nov 19,2017
1 people found
this helpful
Very personal approach. David helped us on every single stage of renting a new flat. His attitude was very positive and professional so we felt that he was the right person in the agency....
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Comment on agent fees
I thought that the agents fees where acceptable
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“David Whyte has been very attentive in finding a new ......”

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Nov 15,2017
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David
By: 'Angela'
Nov 15,2017
0 people found
this helpful
David Whyte has been very attentive in finding a new tenant for my flat at a very bad time of year. He is very pleasant and easy to talk to...
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Comment on agent fees
I am a tenant so N/A
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“I am a business owner in Waterlooville and needed accommodation ......”

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Nov 14,2017
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By: 'Keywan'
Nov 14,2017
0 people found
this helpful
I am a business owner in Waterlooville and needed accommodation for my employee. The only people who were immediately helpful were belvoir in Waterlooville. They explained everything in easy ways and were polite and good to talk to. They told us what was happening all ...
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Comment on agent fees
The fees were amazing
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“I moved here from Romania with My Girlfriend and Belvoir ......”

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Nov 14,2017
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David
By: 'Eduard'
Nov 14,2017
0 people found
this helpful
I moved here from Romania with My Girlfriend and Belvoir helped me straight away to find a flat and explained everything that was happening. They are happy honest staff who care about people...
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Comment on agent fees
The fees were the best i could find
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“This agency is the worst in portsmouth with the highest ......”

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Dec 23,2014
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By: 'Lee'
Dec 23,2014
3 people found
this helpful
This agency is the worst in portsmouth with the highest rates... They have made my life hell since day one .. We had a lot problems with leaking ... Broken keys were handed over... There money grabbers that take money off you for fixing problems that u ...
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What agent could do to change your mind?
The agents should be trained ... If it was a review on how well they can sit down on there nice lil red chairs and do nothing allday apart from playing Facebook on there laptops then they would five star! But it's not and there useless
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“Having rented properties for fourteen years, this is the worst ......”

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Sep 04,2014
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By: 'NeverUseBelvoir'
Sep 04,2014
3 people found
this helpful
Having rented properties for fourteen years, this is the worst agency my husband and I have ever used. We reported a minor issue with leakage in january, then monthly after this- nothing was done about this until JULY, when a huge leak came through the ...
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“This agency are horrible. Always quick to take their money ......”

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Aug 21,2014
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By: 'Cutie'
Aug 21,2014
4 people found
this helpful
This agency are horrible. Always quick to take their money but never stick to their end of the deal. It takes them months to fix problems in the property whenever there is any. They just sit in their office and do absolutely no work at ...
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“SH*TE!!! terrible people at a terrible office. When moving ......”

Share on :
Dec 13,2012
Minithumbdown
By: 'Dissapointed'
Dec 13,2012
8 people found
this helpful
SH*TE!!! terrible people at a terrible office. When moving in the place was dirty but when shown around the agent kept commenting that the last tenants left it so clean, being nice I smiled and kept my thoughts to myself. When we moved in ...
read full review
What agent could do to change your mind?
They could have given us working keys, lightbulbs and realised that the place was cleaner when we left than when we moved in! Terrible letting agent, they should be fired and closed down.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.tpos.co.uk/
Last updated at 9:24 AM 05/09/2017 by Helen Bennett

Awards won by Belvoir, Portsmouth PO5 2BA



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