Garton Jones
Westminster, London, SW1P
4.2/5, 38 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
82% lettings fee satisfaction

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“The worst agent in London/Westminster....”

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Jun 08,2020
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By: 'M'
Jun 08,2020
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The worst agent in London/Westminster. Rented The Courthouse on Horseferry Road for 6 months, couldn't wait to get out. At first they were okay, helped me find a suitable place and a nice apartment. From the day I moved in every went down hill. There nasty bullies, all they care about is the money. I had so many issues the day I moved in, flat wasn't professionally cleaned, heating didn't work, underground parking key wasn't available, they lost the post key so I couldn't get access to my mail. These are just a handful of issues, if you tried to call to sort things out they would scream and shout down the phone. Made me cry in several occasions, thought I was stupid but when they realised I was a law graduate and rented my own property back home they realised I knew what my rights were, things didn't get better but every time they tried to take money off me which was their/landlords responsibility they didn't like it because I knew my rights and my contract back to front. Nasty piece of work they all were, never again. Avoid avoid avoid. All the 5 star reviews are written by the staff no doubt.
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Latest Reviews

View all Reviews 38
3rd Mar 2023
reviewed by 'Ferdinando'
“Garton Jones is the best real state agency I really like the treatment, Kerry Durnell she looked after me property ......”
13th Feb 2023
reviewed by 'B.'
“Olivia was a great help for my search both for time availability and during offer process. Thanks a lot !...”
13th Jan 2021
reviewed by 'Giulia'
“Trustpilot reviewsCategoriesBlogMy ReviewsMy SettingsHelpLOG OUTAlternate TextGiulia BernasconiGBFor companiesYour review counts!You reviewed Garton JonesAdd photoGiulia Bernasconi1 review1 star: BadJust nowA ......”
7th Dec 2020
reviewed by 'BO'
“Keep away if you canEverything is a problem, nothing can be solved. Garton Jones Westminster claims 'it aims to exceed ......”
8th Jun 2020
reviewed by 'M'
“The worst agent in London/Westminster. Rented The Courthouse on Horseferry Road for 6 months, couldn't wait to get out. At ......”
29th Apr 2020
reviewed by 'Dr'
“Garton Jones has really excelled as an estate agent for me. I am a Northern girl who has lived in ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 18:00
  • Sunday: Closed
Address

Garton Jones
49 Marsham Street
Westminster,London
Greater London
SW1P 3DP
0207 340 0480

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £480,000 £990,000
Lettings 91% 82% £1,711 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 7 8 3 0 2 0 6 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Chelsea Bridge Wharf, SW8
London, SE1
London SW1W, SW1W
Royal Arsenal Branch, SE18
St James Park Branch, SW1Y
Westminster, SW1P

“Garton Jones is the best real state agency I ......”

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Mar 03,2023
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Kerry
By: 'Ferdinando'
Mar 03,2023
0 people found
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Garton Jones is the best real state agency I really like the treatment, Kerry Durnell she looked after me property and helped me to find a good property....
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“Olivia was a great help for my search both fo......”

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Feb 13,2023
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Olivia
By: 'B.'
Feb 13,2023
0 people found
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Olivia was a great help for my search both for time availability and during offer process. Thanks a lot !...
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“LOSS OF MONEY AND TIME. DO NOT TRUST THEM AT ALL...”

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Jan 13,2021
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By: 'Giulia'
Jan 13,2021
1 people found
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Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Giulia Bernasconi GB For companies Your review counts! You reviewed Garton Jones Add photo Giulia Bernasconi 1 review 1 star: Bad Just now A loss of money and time: do not trust them. Patrick ...
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“Terrible agency...”

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Dec 07,2020
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By: 'BO'
Dec 07,2020
1 people found
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Keep away if you can Everything is a problem, nothing can be solved. Garton Jones Westminster claims 'it aims to exceed our clients’ expectations using our experience, local knowledge and professionalism'. Sadly, my experience was very different and annoying. Rude and arrogant staff, incompetent behavior ...
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“The worst agent in London/Westminster....”

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Jun 08,2020
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By: 'M'
Jun 08,2020
0 people found
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The worst agent in London/Westminster. Rented The Courthouse on Horseferry Road for 6 months, couldn't wait to get out. At first they were okay, helped me find a suitable place and a nice apartment. From the day I moved in every went down hill. There ...
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“Garton Jones has really excelled as an estate......”

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Apr 29,2020
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Joe
By: 'Dr'
Apr 29,2020
0 people found
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Garton Jones has really excelled as an estate agent for me. I am a Northern girl who has lived in London for a few years now and found the London housing market difficult to smoothly navigate. My first estate agent in London was a very ...
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“I have to buy the apartment remotely, being i......”

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Dec 24,2019
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Abigail
By: 'Georgiy'
Dec 24,2019
0 people found
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I have to buy the apartment remotely, being in a different country. The Garton Jones team helped me very professionally. They advised me of a law team and communicated all information almost instantly. It is my second attempt. The first time I tried with the ...
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“Not like any other estate agent...”

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Dec 19,2019
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Georgina
By: 'Georgina'
Dec 19,2019
0 people found
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Garton Jones have completely changed my opinion of estate agents based on previous awful experiences. The service was friendly and professional throughout - from viewing throughout to check out of a property. Riaan showed us the property that we later went on to rent. It ...
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“The most horrible agent that I have ever work......”

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Nov 01,2019
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By: 'K'
Nov 01,2019
0 people found
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The most horrible agent that I have ever worked with in general. If I would turn back time, I would rather pay a bit more for other agents, so that I do not have to deal with their horror. One's time is far too valuable ...
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By: None of your business
Feb 06, 2020
View all comments (1)
I'm not at all surprised. I have been receiving abusive emails from a "Senior" employee at Garton Jones from a company email address. She runs one of their London offices and her son is an MD. The people they employ clearly do not know the law. shambles of a company ...

“Super efficient...”

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Jan 18,2019
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Truc
By: 'Relocation'
Jan 18,2019
0 people found
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Truc has been fantastic, the property was for a high end client and we needed an agent to be on top of their game. When she said she would call at 12 she called at 12! lots of information given which made the offering process simple and ...
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“Rental flat...”

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Oct 25,2018
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Truc
By: 'ipero'
Oct 25,2018
0 people found
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We found our new rental flat with Garton Jones and were very satisfied with the level of service received. Truc is very responsive and knowledgeable and we liked her straightforward approach, a rare quality in estate agents...
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“Excellent Experience as Buyer...”

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Oct 19,2018
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Michaela
By: 'Leon'
Oct 19,2018
2 people found
this helpful
My wife and I received great service from Truc and Michaela of Garton Jones at Marsham Street, in the purchase of a flat (now our home) in Westminster. Both took time to understand our needs. Truc was enthusiastic yet factual in how she presented the ...
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“Weeks to solve the simplest problems...”

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Sep 20,2018
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Pedro
By: 'Pedro'
Sep 20,2018
2 people found
this helpful
Very poor experience with the agency on property management. They take days to reply to every email and weeks to solve the simplest problems. We've lived without a fridge for 5 weeks, a washing machine for a month, really desperate for what's meant to be a ...
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“Excellent...”

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Sep 07,2018
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Truc
By: 'Mohammed'
Sep 07,2018
0 people found
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I really liked the high quality service provided by Garton Jones and Truc Trinh specifically. She is so friendly, welcoming and she is aware of the market and helped me find the property that I was looking for. Overall, I am really satisfied and would ...
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Good
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“Great Estate Agents in London...”

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Aug 30,2018
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Truc
By: 'Roland'
Aug 30,2018
0 people found
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I worked with Garton Jones for the last few months, truc has being very organise and friendly . I would recommend her and the rest of the team at Garton Jones...
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“Fantastic service...”

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Aug 28,2018
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Truc
By: 'Q'
Aug 28,2018
0 people found
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Garton Jones has always exceeded our expectations with special mention to Truc who has always been attentive and helpful. Would definitely recommend Truc and the rest of the Garton Jones teams for any property lettings or purchasing....
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“Very Friendly and helpful!...”

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Aug 07,2018
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Michaela
By: 'Sam'
Aug 07,2018
0 people found
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Michaela Garton has always been helpful and efficient in her dealings with me. She is always available to talk to and would recommend her services...
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Good
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“Friendly, helpful professional service...”

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Aug 07,2018
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Michaela
By: 'Sam'
Aug 07,2018
0 people found
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I have worked with Garton Jones for the last 10 years. Michaela has always been very efficient and available whenever required. Would recommend this agency to anyone in London...
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“Management...”

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Aug 02,2018
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Truc
By: 'RL'
Aug 02,2018
0 people found
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I have been using Garton Jones for several years. Truc has been most helpful both in finding new tenants and in subsequent management of the property. She is very friendly and goes out of her way to help....
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“We have been using Garton Jones Agents especially Michaela for ......”

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Jul 30,2018
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Michaela
By: 'SPasquale'
Jul 30,2018
0 people found
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We have been using Garton Jones Agents especially Michaela for several years, and we are so much impressed for the amazing service we received, very loyal, committed and so amazing in solving difficult situations. Yes we highly recommend Michaela Garton Jobes 👍🏻 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻Thank you for everything...
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Michael Garton is an AMAZING AGENT the best you can find in London
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“Rental of flat...”

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Jul 27,2018
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Truc
By: 'Findlay'
Jul 27,2018
0 people found
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Truc was very efficient and kept us informed at all times during the letting process. She answered our emails and questions quickly....
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“Very professional and proactive Estate agents in Central London...”

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Jul 03,2018
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Michaela
By: 'Dipen'
Jul 03,2018
0 people found
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I have been dealing with Michaela Jones for the last 7 years and have had an excellent experience with Garton Jones. I have been highly impressed with the service and speed with which they move the process along. Michaela has been particulary helpful and has been ...
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Good
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“Responsive and knowledgable...”

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Jun 29,2018
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Michaela
By: 'Ros'
Jun 29,2018
1 people found
this helpful
Michaela is responsive, knowledgeable and commercial and we have always had good advice from her in renting our property in Westminster....
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“Professional Agency : Helpfull in difficult situations....”

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Jun 26,2018
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Michaela
By: 'Irina'
Jun 26,2018
0 people found
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We have used Garton Jones to rent out multiple properties, and have never had an issue with the company. This year, in particular, GJ was able to help us solve a difficult situation with great commitment. Overall, would recommend....
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Good
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“Perfect/ Best Agent...”

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Jun 25,2018
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Michaela
By: 'Mohamed'
Jun 25,2018
0 people found
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My first time experience in letting my properties in UK was easy and painless and thanks to Michaela Garton of the Garton Jones Letting Agency. she worked with us on our schedule and was always easy to get in contact with even though I lived ...
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Comment on agent fees
Reasonable
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“Exemplary...”

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Jun 25,2018
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Michaela
By: 'Chris'
Jun 25,2018
1 people found
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I have used the services of Michaela and the team for about 10 years now. Michaela has always proven to be extremely knowledgable, professional, polite and an absolute joy to deal with....
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“Sales and Lettings services that are spot-on!...”

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Jun 20,2018
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Michaela
By: 'Happy'
Jun 20,2018
0 people found
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I have used Garton Jones (and specifically Michaela, Riaan and their respective teams) for both sales and lettings over the past 6+ years. Without question, they know the local market extremely well. The team set aggressive yet realistic expectations with us and then simply get on ...
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Comment on agent fees
Very good value for money
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“Professional, efficient and hard wording agents...”

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Jun 20,2018
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Michaela
By: 'SL'
Jun 20,2018
1 people found
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I am an experienced overseas property investor and have worked with many good and bad estate agents. Michaela Garton and her team at Garton Jones in Westminster have helped me to purchase, sell and tenant many properties in SW1 over the past 10 years. She has ...
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Comment on agent fees
Reasonable and disclosed upfront - no surprises.
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“Profesional team...”

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Jun 19,2018
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Michaela
By: 'Westminster'
Jun 19,2018
0 people found
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I know Michaela and Kieran for a few years now and I have to say that they're truly professional. I deal with many estate agencies in a daily basis and always recommend them as someone to trust....
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“EXCEPTIONAL AND PROFESSIONAL SERVICE...”

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May 31,2018
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Michaela
By: 'Christopher'
May 31,2018
1 people found
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I have used Michaela and her colleagues for both sales and rentals for over a decade and without hesitation I can say that I I have been given exemplary and highly professional service on every occasion. Michaela has always been available to discuss any questions ...
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Comment on agent fees
Highly competitive rental commissions
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Garton Jones, London SW1P 3DP



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