Concentric Sales & Lettings
Wolverhampton, WV3
4.2/5, 78 reviews
81% recommended
100% sales valuation accuracy
100% sales fee satisfaction
85% lettings valuation accuracy
92% lettings fee satisfaction

“Run fast, Run far...”

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Oct 26,2020
Minithumbdown
By: 'Nadia'
Oct 26,2020
1 people found
this helpful
Appalling service. My fiance and I are currently renting a flat managed by concentric. Our email contact was no help when we had no hot water for four weeks this summer (yes during the pandemic) and then no functioning washing machine for an additional four weeks after that (whilst I was working in a school during the pandemic). In addition, the doorbell and intercom system to the building has been completely broken for almost two years now. Damp and mould is a constant ongoing issue and keeping on top of correspondence concerning this is a full time job in itself.

Our last email from our contact was them saying that they had forwarded on an email of ours to the landlord without our consent. This is after we had been told in no uncertain terms that we should go to concentric with any property issues and not to the contractor or landlord directly. The contractor and landlord were both told the same thing. Since then I have had no contact at all from concentric. I have been emailing our specified contact and had no response. I have been including the general contact email for concentric and have recieved no response, with the exception of automatic out-of-hours email responses.

In conclusion, I am on every review site I can find. I sit here in my damp infested flat that is making me physically ill and await responses to emails that will likely never come.

If you are here for a recommendation, I have one. Run fast. Run far.
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Opening Hours
Address

Concentric Sales & Lettings
40 Chapel Ash
Wolverhampton
West Midlands
WV3 0TT
01902 421 405

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £72,000 £1,599,999
Lettings 85% 92% £285 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 5 41 6 3 1 3 0 0 3
Areas covered
  • WV3
  • wv6
  • wv1
  • wv4
  • wv5
  • wv10
  • wv11
  • wv8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

“Termination of management contract rip off...”

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Jun 19,2023
Minithumbdown
By: 'Elena'
Jun 19,2023
2 people found
this helpful
Landlord, be aware of what you are signing with Concentric. We are terminating property management contract, and they are changing us a fee of 1.5 monthly rent plus VAT which is equivalent of a year worth of their management service charges…. Termination of the management contract ...
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“2 properties recently let through the agency,......”

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Oct 18,2022
Minithumbup
Jess
By: 'Harry'
Oct 18,2022
0 people found
this helpful
2 properties recently let through the agency, I have had a great experience and could not recommend the agency enough...
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“Lucy was great, always at the end of the phon......”

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Aug 31,2022
Minithumbup
Lucy
By: 'Gaz'
Aug 31,2022
0 people found
this helpful
Lucy was great, always at the end of the phone and answered all questions and was very helpfull. Will use again if I ever need it...
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“Very helpful and although there was a lot of ......”

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Aug 22,2022
Minithumbdown
Supna
By: 'Vinod dhandapani'
Aug 22,2022
0 people found
this helpful
Very helpful and although there was a lot of formalities to be done the people concentric made it very easy for us...
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“Supna has been very helpful and patient. She ......”

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Aug 22,2022
Minithumbup
Supna
By: 'Kirstey'
Aug 22,2022
0 people found
this helpful
Supna has been very helpful and patient. She went above and beyond to help my dad secure his property. We are extremely grateful for all her help. Would highly recommend....
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“Harriet has gone above and beyond......”

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Aug 22,2022
Minithumbup
Harriet
By: 'Kay'
Aug 22,2022
0 people found
this helpful
Harriet has gone above and beyond. She was keeping me up to date and proactively chasing for updates on both my side and the vendors....
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“I have been with concentric for 2 months now ......”

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Aug 20,2022
Minithumbup
Jess
By: 'Kulvinder jandu'
Aug 20,2022
0 people found
this helpful
I have been with concentric for 2 months now and they do a great job of managing my properties. The girls in the office are always helpful and polite....
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“Always a pleasure dealing with Concentric. S......”

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Aug 18,2022
Minithumbup
Supna
By: 'Danny McCreath'
Aug 18,2022
0 people found
this helpful
Always a pleasure dealing with Concentric. Supna has done amazingly in finding tenants for my properties. I definately would recommend Concentric....
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“Fantastic customer service, brilliant service......”

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Aug 18,2022
Minithumbup
Lucy
By: 'Sajaad'
Aug 18,2022
0 people found
this helpful
Fantastic customer service, brilliant service. Very friendly and helpful team. Highly recommended. I was really struggling for a property to rent the team made sure I found one within a week and process was smooth as anything. Thank you again...
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“A very friendly and professional team. Lucy w......”

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Aug 18,2022
Minithumbup
Lucy
Jess
By: 'Raj Jassal'
Aug 18,2022
0 people found
this helpful
A very friendly and professional team. Lucy was particularly knowledgeable and courteous. Property went through smoothly and rental was arranged...
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“Harriet has been very polite and professional......”

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Aug 18,2022
Minithumbup
Harriet
By: 'Uzma'
Aug 18,2022
0 people found
this helpful
Harriet has been very polite and professional to deal with . Very helpful person and has accommodated our questions and viewings...
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“Our first time dealing with this agency and w......”

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Aug 18,2022
Minithumbup
Supna
By: 'Wayne'
Aug 18,2022
0 people found
this helpful
Our first time dealing with this agency and what a wonderful and pleasant experience it was, we had an unforeseen obstacle and the agents were helpful and understanding in helping us get the property we wanted. Thank you for all your help Supna, Lucy and ...
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“Rental...”

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Aug 17,2022
Minithumbup
Harriet
By: 'Tracey'
Aug 17,2022
0 people found
this helpful
We moved into our property in March. Harriet showed us the property and she was very friendly and professional explaining the process as we wanted to go ahead. She guided us through the process until we moved in. A great service...
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“I am currently in the process of selling my r......”

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Aug 17,2022
Minithumbup
Jess
By: 'Julie Tomlinson'
Aug 17,2022
0 people found
this helpful
I am currently in the process of selling my rental property to investors through Concentric and Jess has been really helped and instrumental in keeping me updated on the sale and liaising wit the tenants and management company....
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“Excellent service...”

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Aug 17,2022
Minithumbup
Ali
Supna
By: 'Lesley Hunt'
Aug 17,2022
0 people found
this helpful
I cannot speak highly enough of the service provided by everyone at Concentric. They are extremely professional but also approachable. Communucation is excellent .I would not hesitate to recommend them to any potential landlord/ landlady looking for an efficient rental agent....
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“Supna was very helpful, she went above & beyo......”

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Aug 16,2022
Minithumbup
Supna
By: 'Jaspal cheema'
Aug 16,2022
0 people found
this helpful
Supna was very helpful, she went above & beyond to help me secure the property that i viewed. Supna is a credit to her profession...
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“After owning my own home for almost 30 years ......”

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Aug 16,2022
Minithumbup
Supna
By: 'Lisa Stewart'
Aug 16,2022
0 people found
this helpful
After owning my own home for almost 30 years I decided to rent for the first time and I am so glad I chose a property which came under the care of Concentric Sales & Lettings. It was a pleasure to be greeted by Supna on my ...
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“Excellent coordination and support received f......”

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Aug 16,2022
Minithumbup
Supna
By: 'Arul Vignesh Srinivasan'
Aug 16,2022
0 people found
this helpful
Excellent coordination and support received from Supna & Lucy throughout the process. Much appreciated their timely response and support in completing the process....
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“Excellent landlord advice...”

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Aug 12,2022
Minithumbup
Ali
By: 'David John'
Aug 12,2022
0 people found
this helpful
Excellent explanation of service, what is and isn't included, and full explanation of costs. Very patient dealing with our questions and expectations. Also runs seminars and various zoom meetings etc to keep landlords updated. Great attitude and attention to detail....
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“Concentric Sales and Lettings were excellent ......”

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Aug 12,2022
Minithumbup
Lucy
By: 'Darren'
Aug 12,2022
0 people found
this helpful
Concentric Sales and Lettings were excellent when I recently sold my house. They were very professional and efficient. If the person I was contacting was not available, whoever answered the phone were more than happy to help me. Special thanks to Lucy. She was brilliant ...
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“From viewing the propert to leaving for a big......”

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Aug 11,2022
Minithumbup
By: 'Lisa'
Aug 11,2022
0 people found
this helpful
From viewing the propert to leaving for a bigger property, Concentric provided excelent service from start to Finnish. I viewed the property and within 24 hours all the checks where completed, depsosits paid, contracts signed and I had the Keys in my hands. While I was ...
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“Jess was an excellent agent and sorted the le......”

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Aug 11,2022
Minithumbdown
Jess
By: 'Jason Bourne'
Aug 11,2022
0 people found
this helpful
Jess was an excellent agent and sorted the letting of our property very efficiently. Furthermore, she was easy to contact and responded to all calls and emails in good time...
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“Very swift & efficient, agents are friendly &......”

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Aug 08,2022
Minithumbup
Supna
By: 'MISS SKYLA E STEPIAN'
Aug 08,2022
0 people found
this helpful
Very swift & efficient, agents are friendly & informative (Supna and Lucy) - easy move! Property in pristine condition, fair & honest. Hamper basket full of treats with move-in....
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“The staff are very devoted and good at what t......”

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Aug 07,2022
Minithumbup
Supna
By: 'Phebian'
Aug 07,2022
0 people found
this helpful
The staff are very devoted and good at what they are doing . Their clients relationship is excellent. Very devoted set of people....
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“Supna is a great host she is friendly polite ......”

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Aug 06,2022
Minithumbup
Supna
By: 'Tasmia'
Aug 06,2022
0 people found
this helpful
Supna is a great host she is friendly polite listens to what you have to say. And takes the opportunity to show the customer the best interest for them. She has good communication contact with people and always keeps you updated on the progress of ...
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“Sapna has been really great to me , for looki......”

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Aug 05,2022
Minithumbup
Supna
By: 'Rauf'
Aug 05,2022
0 people found
this helpful
Sapna has been really great to me , for looking for such an great location right close to all amenities. It was such an ideal location according to my need. The process for taking the control of the property was very handy with the help of ...
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“Agent review...”

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Aug 03,2022
Minithumbup
Supna
By: 'Peace'
Aug 03,2022
0 people found
this helpful
The agents who assisted me were really helpful throughout the whole process. From the viewing to when I moved into the property. They really listened to what I wanted and got me the exact kind of property. They also made sure the moving process was ...
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“friendly, understanding and on top of things...”

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Aug 03,2022
Minithumbup
By: 'Lourens'
Aug 03,2022
0 people found
this helpful
They are friendly, understanding and really keep on top of things. Issues are dealt with as soon as possible and they ensure landlords resolve any issues withing a reasonable time frame....
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“New to UK. I had a very good experience with ......”

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Aug 02,2022
Minithumbup
Lucy
By: 'Gogulakrishnan Prathivirajan'
Aug 02,2022
0 people found
this helpful
New to UK. I had a very good experience with Concentric. I am sharing this view after spent time with multiple letting agents. 1. More Options - Parallel Appointment for more than one property. It expedited my property search activity. 2. Timely reply with proper response. 3. Friendly ...
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“From the process of viewing property till n......”

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Aug 02,2022
Minithumbup
Supna
By: 'Carol browne'
Aug 02,2022
0 people found
this helpful
From the process of viewing property till now I've been more than happy with how professional staff have been with communication and helpfulness, thank you to all...
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No image available Jess
No image available Harriet
No image available Ali

Vendor Fees

1.25% plus VAT subject to a minimum fee on a no sale, no fee basis.

For our clients peace of mind - We charge no upfront fees for marketing, work strictly on a performance based no sale, no fee basis and we work on a zero week rolling contact.

Landlord Fees

Management Options:

FULLY MANAGED - 14.4% incl. VAT:
• Collect and remit the monthly rent received

• Pursue non-payment of rent and provide advice on rent arrears actions

• Deduct commission and other works

• Advise all relevant utility providers of changes

• Arrange routine repairs and instruct approved contractors (providing two quotes)

• Hold keys throughout the tenancy term

• Make any HMRC deduction and provide tenant with the NRL8 (if
relevant)


RENT COLLECTION - 9.6% incl. VAT
• Collect and remit the monthly rent received

• Deduct commission and other works

• Pursue non-payment of rent and provide advice on rent arrears actions

• Advise all relevant utility providers of changes


LET ONLY - 0% WITH SET UP FEE ONLY.
• Collect and remit initial months’ rent received

• Agree collection of any shortfall and payment method

• Provide tenant with method of payment

• Deduct any pre-tenancy invoices

• Advise all relevant utility providers of changes



SET UP FEES & INVENTORY CHARGES
Setup Fee - 90% INC VAT of the first months rent subject to a minimum of £594 INC VAT (this is based on the let only service and is
the maximum that we charge. The rent collection and fully managed option has lower set up costs)

• Agree the market rent and find a tenant in accordance with the landlord guidelines;
• Advise on refurbishment
• Provide guidance on compliance with statutory provisions and letting consents
• Carry out accompanied viewings (as appropriate)
• Market the property and advertise on relevant portals
• Erect board outside property in accordance with Town and Country Planning Act 1990
• Advise on non-resident tax status and HMRC

Inventory Cost £174 INC VAT


ADDITIONAL NON-OPTIONAL FEES FOR FULLY MANAGED AND RENT COLLECTION:
Deposit Registration Fee: £48 (INC VAT)

• Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Interim property visits: £126 (INC VAT)
• Undertake inspection visit and notify landlord of the outcome. These regular visits are important to support a landlords due diligence with their obligations under The Immigration Act 2016 and Homes for Fitness and Habitation 2020

Arrangement fee for refurbishments 12% of net cost
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Renewal Fee £126 (inc VAT)
• Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Checkout Fee £126 (inc VAT)
• Agree with tenant check out date and time appointment
• Instruct inventory provider to attend
• Negotiate with landlord and tenant any disbursement of the security deposit
• Return deposit as agreed with landlord and tenant to relevant parties
• Remit any disputed amount to Scheme for final adjudication
• Unprotect security deposit
• Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 08/08/2022, 2:50 PM by Ali Durrant
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:35 PM 29/08/2017 by sally Lawson

Awards won by Concentric Sales & Lettings, Wolverhampton WV3 0TT



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