0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 23,2020
Oct 23,2020
8
people found
this helpful
this helpful
Honestly the rudest estate agents I have ever spoken to. Got a valuation for court for our house from Natasha (who, to be fair, all contact with was pleasant) however when we called to chase the valuation discovered it was left at the matrimonial property (which I do not live at and had subsequently been thrown away by my ex wife) despite letters from the lawyers requesting it be sent to both parties via solicitors.
When I called I spoke to Richard, who told me they could send it to my lawyer.
I then had to call back as the matter was urgent but instead spoke to Neil, who kept telling me that he didn't know what I was talking about, despite me explaining it. I then passed the phone to my partner and he said the same to her and all he could do was chase Natasha. He also said “we usually charge for valuations” - again, the matter of sending a split invoice was covered in the letter from the solicitors, all of the instructions were evidently just ignored completely.
When Neil returned the call to speak to my partner he confirmed that the valuation was dropped round to the matrimonial home, and that they had done what they needed to do so we're not at fault. She informed them that the letter of instruction said to send to solicitors.
When responding to all of our comments they were both very blasé about and did not offer one single apology, but could also not offer an appropriate response other than “ok, yeah.”
I then called my lawyer to inform her and she told me they said they'd just had a “very angry Italian man” (I.e. me) on the phone! The absolute cheek!
Honestly, I would avoid this estate agents at all costs, they will not prove helpful or courteous at all. Arrogance and ignorance seems to be a sickness that has affected the staff in this office, and I am truly sorry for anyone who hates their job enough to perform so poorly!
UPDATE: My lawyer called back and asked if it was Richard speaking, and he said “No it's Neil” then towards the end of the phone call said he was Richard. When my lawyer queried why he lied about his name he said “I'm getting it in the neck and it's not even my problem.”
This estate agent is honestly a joke, clearly to themselves as well! What happened to teamwork? Every man for themselves in this one!
They managed to value the house at over £100k less than 2 other estate agents in the area - clearly a case of the blind leading the blind here. Shocking ahaha.
When I called I spoke to Richard, who told me they could send it to my lawyer.
I then had to call back as the matter was urgent but instead spoke to Neil, who kept telling me that he didn't know what I was talking about, despite me explaining it. I then passed the phone to my partner and he said the same to her and all he could do was chase Natasha. He also said “we usually charge for valuations” - again, the matter of sending a split invoice was covered in the letter from the solicitors, all of the instructions were evidently just ignored completely.
When Neil returned the call to speak to my partner he confirmed that the valuation was dropped round to the matrimonial home, and that they had done what they needed to do so we're not at fault. She informed them that the letter of instruction said to send to solicitors.
When responding to all of our comments they were both very blasé about and did not offer one single apology, but could also not offer an appropriate response other than “ok, yeah.”
I then called my lawyer to inform her and she told me they said they'd just had a “very angry Italian man” (I.e. me) on the phone! The absolute cheek!
Honestly, I would avoid this estate agents at all costs, they will not prove helpful or courteous at all. Arrogance and ignorance seems to be a sickness that has affected the staff in this office, and I am truly sorry for anyone who hates their job enough to perform so poorly!
UPDATE: My lawyer called back and asked if it was Richard speaking, and he said “No it's Neil” then towards the end of the phone call said he was Richard. When my lawyer queried why he lied about his name he said “I'm getting it in the neck and it's not even my problem.”
This estate agent is honestly a joke, clearly to themselves as well! What happened to teamwork? Every man for themselves in this one!
They managed to value the house at over £100k less than 2 other estate agents in the area - clearly a case of the blind leading the blind here. Shocking ahaha.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Oct 2020
reviewed by 'Fabio'
9th Apr 2013
reviewed by 'Rebecca'
Opening Hours
Address
Aldous Craig
9-11 High Street
Thames Ditton
Surrey
KT7 0SD
020 8398 9696
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 23,2020
Oct 23,2020
8
people found
this helpful
this helpful
Honestly the rudest estate agents I have ever spoken to. Got a valuation for court for our house from Natasha (who, to be fair, all contact with was pleasant) however when we called to chase the valuation discovered it was left at the matrimonial property (...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2013
Apr 09,2013
11
people found
this helpful
this helpful
These agents took over from the original agent (Jackie Craig) and were left to manage the leasing of our house in Thames Ditton, for their first 2 years all seemed to go okay, for the next period of 3 years we were unable to return to visit ...
read full review
read full review
What agent could do to change your mind?
This agent could have shown some degree of remorse for their bad management and our loss of personal items and offered us some financial compensation - they still act as though this whole episode was just an unfortunate occurrence, which they seem to have detached themselves from.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:25 AM 11/10/2019 by heather heather
