67% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Oct 16,2020
Oct 16,2020
1
people found
this helpful
this helpful
I rented 29a Redbourne Drive from Redwood Estates in June of this year. They had on-going issues with tenants taking drugs and causing disturbance with my building.
Bexley council confirmed Redwood knew this when renting the property to me. And so they deliberately rented the property to me without resolving the issues with the other tenants with their management company BlueGen who own the freehold. They were also utterly useless!
I had spent most of my time since July until the end of last month complaining about these issues. Redwood decided to take a blind-eye and asked to keep reporting to the council.
When I finally got through to the Bexley council they informed me that I was to go back to Redwood and get them to deal with matters and of course they didn't! I basically ended up having to stay in a hotel because the property became unsafe! After being forced to leave for my own safety Redwood decided to try and take over £700 from my deposit after blaming me for old fixtures and fittings. And general wear and tear of the property which was old! I had hardly been there since the tenancy began only in June of this year. A request for a new cooker was also ignored because the one they left me with was broken, old and dirty. No proper check-in was done either.
Think twice before renting from Redwood Estates! Simply the worst experience and the fact I was forced to leave for my own personal safety. Utterly disgraceful and they haven't heard the last of this! The way they treated both myself and the landlord is a disgrace!
Redwood have cost the landlord a good tenant and taken away the rest of the tenancy from under both of us because of their inept management, they simply do not care!
Bexley council confirmed Redwood knew this when renting the property to me. And so they deliberately rented the property to me without resolving the issues with the other tenants with their management company BlueGen who own the freehold. They were also utterly useless!
I had spent most of my time since July until the end of last month complaining about these issues. Redwood decided to take a blind-eye and asked to keep reporting to the council.
When I finally got through to the Bexley council they informed me that I was to go back to Redwood and get them to deal with matters and of course they didn't! I basically ended up having to stay in a hotel because the property became unsafe! After being forced to leave for my own safety Redwood decided to try and take over £700 from my deposit after blaming me for old fixtures and fittings. And general wear and tear of the property which was old! I had hardly been there since the tenancy began only in June of this year. A request for a new cooker was also ignored because the one they left me with was broken, old and dirty. No proper check-in was done either.
Think twice before renting from Redwood Estates! Simply the worst experience and the fact I was forced to leave for my own personal safety. Utterly disgraceful and they haven't heard the last of this! The way they treated both myself and the landlord is a disgrace!
Redwood have cost the landlord a good tenant and taken away the rest of the tenancy from under both of us because of their inept management, they simply do not care!
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Latest Reviews
2nd Apr 2021
reviewed by 'antonio'
5th Nov 2020
reviewed by 'Brenda'
16th Oct 2020
reviewed by 'Michael'
11th Sep 2019
reviewed by 'Courtney'
28th Apr 2017
reviewed by 'Marcel'
Opening Hours
Address
Redwood Estates
Gunnery House
Woolwich,London
Greater London
SE18 6SA
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £64,000 | £64,000 |
| Lettings | 100% | 33% | £950 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 4 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 02,2021
Apr 02,2021
4
people found
this helpful
this helpful
Avoid like the plague.
We have been almost bankrupt as Redwood was very quick to put us up with expensive waking watch, fire alarms and remediation works. The full package
Only, it turned out that we didnt need any of that. Redwood put a very ...
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Apr 19, 2021
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(6)
I cna confirm that this is the same company based at 9 Gunnery Terrace, Royal Arsenal, London SE18 6SW. Antonio’s review is accurate and I would say fair.
I am a leaseholder here too and have never been impressed with Redwood Estates. They almost bankrupted the reserve funds and then did a runner. It’s either greed for their cut of the remediation works or sheer incompetence for being out of their depth.
We will hold them to account for what they have done. ...
Nov 05,2020
Nov 05,2020
2
people found
this helpful
this helpful
Just like a few of the reviewers here state, one star is too many for these lying cheating self serving divs like Debbie. If anyone is even THINKING of using these absolute unprofessional twits then I would suggest you think again. I was in the ...
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Nov 05, 2020
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(1)
Good Afternoon, Please can you let me know which property this is regarding? Please email me on [email protected] and I can look into this issue for you. Thank you. ...
Oct 16,2020
Oct 16,2020
1
people found
this helpful
this helpful
I rented 29a Redbourne Drive from Redwood Estates in June of this year. They had on-going issues with tenants taking drugs and causing disturbance with my building.
Bexley council confirmed Redwood knew this when renting the property to me. And so they deliberately rented the ...
read full review
read full review
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Sep 11,2019
Sep 11,2019
1
people found
this helpful
this helpful
Don’t use this agency!!
Terrible in all aspects!!!!!!!!!
Rude & very unprofessional!
Use OpenRent instead, better options & you deal direct with the landlord....
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Oct 16, 2020
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(3)
Sounds like the same flat to me! 29a Redbourne Drive Courtney? I am looking to take my matter with them to court as they've just done similar to me but they won't be getting away with it anymore. Please get in touch if you can Courtney and I'll share the case with you. ...
Apr 28,2017
Apr 28,2017
4
people found
this helpful
this helpful
This is one of the worst agency I ever came across in my life.
After passing all the references, they would agree in principles to let you the property and provide you the date to come and sign. When you are fully confident of securing ...
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Comment on agent fees
Fees are really unknown. They would quote you with one fee and then soon as you pay, they would revert back to claiming that there was another fee unquoted but incurred by the landlord. Then they would not release the contract or else until you pay this unquoted fee, coming out of the blue.
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May 02, 2017
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Hi. Please call us on 0208 316 8990 to discuss your comments. The 1st issue occurred back in October 2016 and was caused by your landlord having found another tenant herself who was prepared to pay more, we was not aware of this until you were. Secondly ALL of OUR fees are correctly displayed and you are aware of. The fees that you are questioning and have now agreed to pay are fees that your Landlord has directly incurred to change the name that you wish to have added to your Tenancy Agreement ...
Jul 20,2016
Jul 20,2016
0
people found
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Brilliant service all way round! Very good and freguent comunication with the client I would recomend to use Redwood Estates to everyone....
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Mar 22,2016
Mar 22,2016
0
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Redwood's as a whole have been absolutely fantastic. All the staff have helped me through managing my property as letting agents, searching for buyers as property sellers, dealing with solicitors and selling my property and being such proactive and professional individuals, of which I relied ...
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Comment on agent fees
Very good!
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Dec 23,2015
Dec 23,2015
0
people found
this helpful
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We've been renting our property in Thamesmead for almost a year now, with a renewal agreed for February. There have been surprisingly few problems with the house, but when required, Redwood always act promptly and efficiently to resolve any issues, which recently have included a ...
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Comment on agent fees
Standard and fair fees paid.
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Mar 09,2015
Mar 09,2015
0
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Lynne was very professional throughout the selling of my home she reassured and kept me informed at all times on what was happening in the chain,a job well done....
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May 27,2014
May 27,2014
3
people found
this helpful
this helpful
I want to to say 'Thank you' to Redwood Estates, especially to Sue Joyeux, Nikki Everest and Matt Leckenby who gave us the best service ever. We've been living in a property for about two years and we never had any problems with them, or ...
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Sep 19,2013
Sep 19,2013
1
people found
this helpful
this helpful
Wasted one afternoon being shown round the property. Wasted one morning photocopying references, statements, passports, utility bills. Paid holding deposit only to be told that the landlord had found another tenant. They said "sorry". Not good enough a total waste of time....
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What agent could do to change your mind?
Keep his records up to date.Attached Filesnbsp;
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Feb 05, 2014
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(1)
Hi Paul, I'm very sorry at what happened to you as I personally told you at the time, and also that you went to the trouble at writing this negative comment about my company. Sadly these situations are always totally out of our control, we have had situations where tenants are ready to move in and the owner has put a stop to it right at the last minute, this is a very rare case thankfully but the owner has total control until the tenancy agreement is signed and the tenants move in. Again I'm sor ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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