0% lettings valuation accuracy
38% lettings fee satisfaction
Oct 16,2020
Oct 16,2020
7
people found
this helpful
this helpful
I first contacted the Martyn Gerrard East Finchley (N2) office around July to request them to sell my flat as part of a dual agency agreement.
The start of this (the first 6 weeks) seemed to go ok with some viewings lined up. After this it was clear Martyn Gerrard was only interested in getting us off their books as we were ruining their sales statistics. This was indicated by a conversation with them requesting us to reduce the property price by 50k (more than 10%) to sell it and trying to convince us we could still get more than the price we were asking for as people would make offers over the asking price. (I should add noone had previously said the initial asking price was too high and it had been previously been valued at 25k more by another agent).
I rejected this strategy after which they suggested that if I didn't want their expertise I should leave them earlier than the 12 week contract duration.
We have since reduced the price (by 25k) to encourage more viewings and then the branch manager called me telling me that as I don't want their advice they don't want to market my flat after that day. Previously when I have terminated contracts with estate agents I have had to give 1-2 weeks notice as a courtesy. The agent returns the keys during this period.
However in this instance I was been given 12 hours notice and was met with awkwardness and excuses (i.e. we don't usually do this) when I requested the keys be returned to me in person by the end of the day (as previously stated that was the end of the notice period).
Additionally for those who don't know, we are currently in a worldwide pandemic and I have found out that the agents have been showing people around my home without covering their shoes up or taking them off. Basically they have been treading dirt and germs from the Covid infested streets all over my floors. I have a young child who is crawling on these floors on her hands and feet.
I have lodged a formal complaint within Martyn Gerrard about all the above and after a half-baked investigation (i.e. a chat over coffee most likely) the complaints agent has concluded that all the above was in order and that if I wanted the agents to comply with specific requirements RE Covid safety I should have formally requested it (even though I'm sure I did). It became quite clear from his email he was "mates" with the manager at this branch and there was no intention to provide me assurance something would be done about this (i.e. reprimand).
So in short:
If you want to be treated professionally & with respect, have you property sold for a decent price without extortionate commission, and be safe from Covid this winter, GO SOMEWHERE ELSE.
The start of this (the first 6 weeks) seemed to go ok with some viewings lined up. After this it was clear Martyn Gerrard was only interested in getting us off their books as we were ruining their sales statistics. This was indicated by a conversation with them requesting us to reduce the property price by 50k (more than 10%) to sell it and trying to convince us we could still get more than the price we were asking for as people would make offers over the asking price. (I should add noone had previously said the initial asking price was too high and it had been previously been valued at 25k more by another agent).
I rejected this strategy after which they suggested that if I didn't want their expertise I should leave them earlier than the 12 week contract duration.
We have since reduced the price (by 25k) to encourage more viewings and then the branch manager called me telling me that as I don't want their advice they don't want to market my flat after that day. Previously when I have terminated contracts with estate agents I have had to give 1-2 weeks notice as a courtesy. The agent returns the keys during this period.
However in this instance I was been given 12 hours notice and was met with awkwardness and excuses (i.e. we don't usually do this) when I requested the keys be returned to me in person by the end of the day (as previously stated that was the end of the notice period).
Additionally for those who don't know, we are currently in a worldwide pandemic and I have found out that the agents have been showing people around my home without covering their shoes up or taking them off. Basically they have been treading dirt and germs from the Covid infested streets all over my floors. I have a young child who is crawling on these floors on her hands and feet.
I have lodged a formal complaint within Martyn Gerrard about all the above and after a half-baked investigation (i.e. a chat over coffee most likely) the complaints agent has concluded that all the above was in order and that if I wanted the agents to comply with specific requirements RE Covid safety I should have formally requested it (even though I'm sure I did). It became quite clear from his email he was "mates" with the manager at this branch and there was no intention to provide me assurance something would be done about this (i.e. reprimand).
So in short:
If you want to be treated professionally & with respect, have you property sold for a decent price without extortionate commission, and be safe from Covid this winter, GO SOMEWHERE ELSE.
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Latest Reviews
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13th Sep 2019
reviewed by 'Mark'
22nd Nov 2018
reviewed by 'Iven'
19th Nov 2018
reviewed by 'FABIO'
Opening Hours
Address
Martyn Gerrard
66-68 High Road
East Finchley,London
Greater London
N2 9PN
0208 883 0077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 38% | £1,185 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 7 | 1 | 1 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 01,2023
Dec 01,2023
0
people found
this helpful
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Afina was our sales agent who was selling our house. She was able to convince the buyer to buy our property. She did a sterling job, but waiting to exchange.
We hope to conclude asap.
I will recommend this company to anyone who is selling ...
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May 11,2021
May 11,2021
9
people found
this helpful
this helpful
RENTERS BEWARE - We moved into our flat approximately 10 months ago with an agreement that we would stay for a fixed term of one year which would then transition into a periodic rolling contract. We were contacted ahead of the expiry of the fixed term ...
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Oct 16,2020
Oct 16,2020
7
people found
this helpful
this helpful
I first contacted the Martyn Gerrard East Finchley (N2) office around July to request them to sell my flat as part of a dual agency agreement.
The start of this (the first 6 weeks) seemed to go ok with some viewings lined up. After this it ...
read full review
read full review
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Yes
Sep 13,2019
Sep 13,2019
8
people found
this helpful
this helpful
Scam Artists.
Scammed me out of more than £1000 on break clause fees. In person the agent asked if I would agree to sign up to a longer tenancy but with a break clause even though I wanted a shorter tenancy. I agreed only because he ...
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Oct 29, 2019
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(1)
They have a very long history for doing this. I know of 3 other tenants who have also been fleeced. The issue lies in their commission charges to the landlord. I understand the clause makes reference to a recoup of charges (“...up to 12%...). I also understand that when you question it, they respond with case history showing their success at court. I think this is a scare tactic. ...
Nov 22,2018
Nov 22,2018
0
people found
this helpful
this helpful
Ronak was a breath of fresh air. She was on the ball with regular updates, called us back everytime we left a message, always professional and polite....
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Nov 19,2018
Nov 19,2018
4
people found
this helpful
this helpful
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a ...
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Feb 11, 2019
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(2)
Hi There,
We do not currently use AllAgents so have only just seen these - would you be able to provide some more information for us, please.
Which block is this?
Thanks,
Martyn Gerrard ...
Jul 09,2018
Jul 09,2018
6
people found
this helpful
this helpful
They're very good at wanting your money but when there's a problem they ignore you completely. Also company has such a high turnover that there's a new property manager every time you call or email them, which says a lot about the business. Avoid if ...
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Comment on agent fees
Overpriced
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Oct 31,2017
Oct 31,2017
3
people found
this helpful
this helpful
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a ...
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Comment on agent fees
Too high as I received no service whatsoever.
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Feb 08,2017
Feb 08,2017
14
people found
this helpful
this helpful
Like many others on here, awful experience as a tenant. Unhelpful, they simply do not care. Nothing is their responsibility. Now having a battle to get deposit back. Thankfully have found a new landlord who value me better than this sorry experience....
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May 09,2016
May 09,2016
14
people found
this helpful
this helpful
Like a previous reviewer I was told by Ryan the flat was unfurnished when in fact it was not. I now have to live in a property with 2 sets of everywhere as I have no where to store my stuff, and I won't sell mine.
...
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What agent could do to change your mind?
They were standardAttached Filesnbsp;
Comment on agent fees
They were standard
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May 23, 2019
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They really proper thieves. don't pay any penny as a holding deposit.they take the money and no refund back and they say credit score rejected you and they put the money in their pocket,,horribel just tell lies ...
Jun 17,2015
Jun 17,2015
0
people found
this helpful
this helpful
I was looking for a property to rent in East Finchley, as a first home for my partner and I. I was immediately impressed with the friendly and professional attitude of Ryan. He knew exactly what we were looking for and helped us with lots ...
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Jun 15,2015
Jun 15,2015
10
people found
this helpful
this helpful
I'd consider another estate agent if possible
Issue 1.
After looking at the property, I confirmed with Ryan what would be included with the property and what was not. I was quite surprised to move in and see extra furniture, the storage cupboard filled with the ...
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What agent could do to change your mind?
been honest and truthful. oh and give notice to enter the propertyAttached Filesnbsp;
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Mar 02, 2018
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(1)
i never forget such a rubbish company.they have shown me a house to rent .they check my credit record first and they said we are happy to give it you .they insist to get holding deposit and they said it refundable .but when they got the money they denied every thing they promised,they are grope of thieves. they stolen my money in day light.they are rubbish company i have ever seen.never trust themmmmm ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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