67% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction
Oct 14,2020
Oct 14,2020
1
people found
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Avoid letting a property from Andrews - over a years contract we (2 key workers at JR hospital and 2 postgraduate students) had multiple issues with them. This was predominately because they were always difficult to get hold of, they did not communicate between departments and there was little to no follow through when issues were reported. For example, we originally were three people signing for a four bed house, with the arrangement that we could find a fourth tenant ourselves and put them on the tenancy agreement for no further rent. Once we found a suitable tenant, Andrews were so slow in making the correct contract and tried to charge us extra rent (£200pm), despite written proof that this would not go up. Moreover, they were always reluctant to replace inventory, requiring us to live with broken/inadequate utilities and furniture (my housemate had to buy her own bed two weeks after reporting it as it had not been sorted).
Additionally, their accounts team is highly disorganised. We received multiple emails throughout the year saying we hadn't been paying the correct amount of rent or there was a certain amount missing (a random amount too, not even one persons rent worth). Each time this happened we all sent bank statements and standing order details to prove we were in the right but the next month the same thing would happen again. Furthermore, the return of our deposit has been delayed (we moved out over a month ago) due to this issue of 'missing money' which was proven to not be our fault.
The whole experience we have had with the Andrews Headington branch has been disappointing, unprofessional and extremely frustrating. We would not recommend at all.
Additionally, their accounts team is highly disorganised. We received multiple emails throughout the year saying we hadn't been paying the correct amount of rent or there was a certain amount missing (a random amount too, not even one persons rent worth). Each time this happened we all sent bank statements and standing order details to prove we were in the right but the next month the same thing would happen again. Furthermore, the return of our deposit has been delayed (we moved out over a month ago) due to this issue of 'missing money' which was proven to not be our fault.
The whole experience we have had with the Andrews Headington branch has been disappointing, unprofessional and extremely frustrating. We would not recommend at all.
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Latest Reviews
17th Jul 2024
reviewed by 'Michael'
26th Apr 2024
reviewed by 'Sean'
16th Feb 2022
reviewed by 'Kirsty'
21st Jan 2022
reviewed by 'Laura'
14th Oct 2020
reviewed by 'Nancy'
6th Apr 2019
reviewed by 'Disappointed'
Opening Hours
Address
Andrews
101 London Road
Headington,Oxford
Oxfordshire
OX3 9AE
01865 763443
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £198,000 | £475,000 |
| Lettings | 50% | 99% | £800 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 4 | 6 | 0 | 1 | 0 | 1 | 0 |
Areas covered
- OX3
- OX33
- OX5
- HP18
- OX1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jul 17,2024
Jul 17,2024
0
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Working with Andrews Headington has been great. Anisa was very efficient and attentive assisting us with our portfolio. I highly recommend!...
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Apr 26,2024
Apr 26,2024
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Thanks to anum for her wonderful service at Andrew's headington...
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Feb 16,2022
Feb 16,2022
0
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My husband and I received the most professional and efficient service from Julie Calver. Emails and calls were answered promptly and Julie kept us up to date the whole way through the process.
Thank you Julie for your hard work and making it as stress ...
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Jan 21,2022
Jan 21,2022
0
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Absolute shambles from start to finish. Rented a house with Andrews and when we moved in it was filthy and full of rubbish. Rather than remove the rubbish, they'd listed in on the inventory (presumably they want it back at the end of tenancy???). Moved ...
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Oct 14,2020
Oct 14,2020
1
people found
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Avoid letting a property from Andrews - over a years contract we (2 key workers at JR hospital and 2 postgraduate students) had multiple issues with them. This was predominately because they were always difficult to get hold of, they did not communicate between departments and there ...
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Apr 06,2019
Apr 06,2019
0
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Andrews Headington found me tenants who had only six months left on their right to live and work in the UK. This was of little concern to Andrews who wanted the tenants and the landlord to sign a 12 month tenancy agreement. Andrews did so in ...
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Jun 06, 2019
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Andrews behaviour was both disingenuous and unprofessional. Did not explain any of the above to me as a Client. All I got was someone calling to tell me I must sign a form from Andrews saying that I know that the tenant had only six months left on their visa.. No explanations, no choice of would I like to sign for a different, shorter period. No option of that because that might result in less commission for Andrews? Instead dump the issue on the Landlord if the visa is not renewed. Arrogant, di ...
Feb 11,2019
Feb 11,2019
0
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Friendly, helpful, professional service. I was kept informed throughout the sale. I'd highly recommend them if selling a property in the area. I dealt with Saqib, Jude and Eliza. All of whom were excellent....
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Comment on agent fees
They certainly earned their fees. Good for the service.
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Sep 06,2015
Sep 06,2015
1
people found
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this helpful
There were some issues with returging the deposit due to disputes with out landlord. However Sarah handled the situation with a polite and caring attitude which made me feel confident that our views were listened to. Her email replies were prompt and helpful and she ...
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May 21,2015
May 21,2015
1
people found
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Saqib assisted us from the moment he came out to value our property to the moment it was sold. He was polite and professional and always advised us where necessary. We felt comfortable in dealing with him and would certainly look to be using him ...
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Apr 27,2015
Apr 27,2015
1
people found
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I have recently used Andrews to sell my property and I cannot thank them enough. They were very professional at all times and were on hand to help in any way they could from start to finish. Their valuation was spot on, they found me ...
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Jan 11,2015
Jan 11,2015
0
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Great great great!! What a nice experience I was really worried about selling as I heard lots of horror stories from some of my friends who have moved recently but I was helped all the way through which was good as I was nervous. Thank ...
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Comment on agent fees
Ended up being very good value for money, at the start I thought the fee was a little high as was more than other agents but glad I went with them and was good to know they are owned by charitable trusts.
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Oct 24,2013
Oct 24,2013
0
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I met with Harold who I think is the Manager there, he guided me through the process in terms of selling and then when we were getting viewings Chris Calogirou (Sorry if its spelt wrong) was very good at calling us, and negotiating the offer. ...
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Jan 21,2012
Jan 21,2012
4
people found
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From beginning to end Andrews in Headington were very professional - it was a delight to do business with them. They sold my house very promptly. I have no hesitation in recommending them and would choose them again....
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Dec 23,2011
Dec 23,2011
2
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The staff are trained to just be completely unhelpful to landlords and the tenants. they are only interesting in safe gaurding their interest (i.e) how much money they can get out it. Their customer service people in letting once they have taken over the ...
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Feb 05, 2015
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(1)
Thank you for your feedback. I am sorry that you feel you have not received the level of customer service expected. At Andrews we strive to provide the highest levels of customer service possible and would therefore welcome the opportunity to speak to you directly in this regard with a view to resolving any issues that you may have. Please feel free to contact me at the branch on 01865 759555 or via email at [email protected]
James Burns FARLA
Lettings Manager ...
Oct 24,2011
Oct 24,2011
0
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Fantastic! What else is there to say. From beginning to end all the staff in this branch, from the manager onwards were very proffesional. What a difference to the Estate Agent, Saxton Mee, Bannercross, Sheffield, through whom we bought our new property. They were terrible!...
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Apr 13,2011
Apr 13,2011
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...
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Feb 05, 2015
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(1)
Thank you for your feedback. I am sorry that you feel you have not received the level of customer service expected. At Andrews we strive to provide the highest levels of customer service possible and would therefore welcome the opportunity to speak to you directly in this regard with a view to resolving any issues that you may have. Please feel free to contact me at the branch on 01865 759555 or via email at [email protected]
James Burns FARLA
Lettings Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:45 PM 14/01/2015 by Chris Calogirou
