Belvoir
Hexham, NE46
3/5, 2 reviews
50% recommended

“Absolutely disgusting letting agency! The own......”

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Oct 14,2020
Minithumbdown
John
By: 'Steven'
Oct 14,2020
1 people found
this helpful
Absolutely disgusting letting agency! The owner of the franchise John Redden canceled or more fittingly stole our viewing slot and give it to "someone else from our file"! When I telephoned to complain the owners attitude on the telephone was appaling, argumentative and at times offensive. When I challanged that this was wrong & unfair I was rudely told he "didn't have to please anyone, only his landlords!" This man is the single worst person I have ever spoken to on the telephone and to underhandedly rob myself, girlfriend and 4 children of a viewing which was arranged days earlier I am lost for words. This agency operste unfairly and clearly have certain people in mind for there properties. They have a very poor review score online and deservedly so. I will never ever again look at or view a Belview property and if you are reading this review I strongly advise against giving this terrible company your time or effort.
Was this helpful? Yes
By: John Redden
Oct 14, 2020
Mr Foster - you happened to be the most aggressive prospective viewer I have had the displeasure of talking with in 18 years and were the subject of discussion in the office before I spoke with you after your four phone calls on Saturday. No we did not "steal your viewing slot" we cancelled it because, as I tried to explain more than once, we had people on file and current tenants who had expressed firm interest long before your enquiry and in fact the landlord instructed us yesterday to grant a tenancy to one of these. We had over 30 requests for viewing on the property and it is not practical to carry out 30 viewings in current restricted times and all viewings booked have now been cancelled.
I was also not impressed to find that you had unlawfully entered the grounds of the property to look round without permission and as someone who allegedly holds a law degree you should know better. I would also point out that you were very clear that the person looking for the property was someone you are a carer for now it seems it is your girlfriend and like much of our conversation the story does not hold water. Perhaps if your attitude had not been so confrontational and aggressive with two members of staff and myself we would have put you on file to look for a property in future.
You were not told that" i didn't have to please anyone, only my landlords!" what I said was I am employed by my landlords to find good tenants and the best job I can do for them is if we have a current good tenant looking for a different property is to make sure we keep our good tenants as they are known to us. Many of our tenants have had several properties with us as needs change and we pride ourselves on our excellent relationship with both landlords and tenants.

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Opening Hours
Address

Belvoir
1A Pudding Mews
Hexham
Northumberland
NE46 3SW
01434 604455

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Provided a helpful, efficient and fast servic......”

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Nov 18,2020
Minithumbup
By: 'E'
Nov 18,2020
0 people found
this helpful
Provided a helpful, efficient and fast service. Found new tenants within a week! Kept me well informed throughout the letting process....
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“Absolutely disgusting letting agency! The own......”

Share on :
Oct 14,2020
Minithumbdown
John
By: 'Steven'
Oct 14,2020
1 people found
this helpful
Absolutely disgusting letting agency! The owner of the franchise John Redden canceled or more fittingly stole our viewing slot and give it to "someone else from our file"! When I telephoned to complain the owners attitude on the telephone was appaling, argumentative and at times ...
read full review
Was this helpful? Yes
By: John Redden
Oct 14, 2020
View all comments (1)
Mr Foster - you happened to be the most aggressive prospective viewer I have had the displeasure of talking with in 18 years and were the subject of discussion in the office before I spoke with you after your four phone calls on Saturday. No we did not "steal your viewing slot" we cancelled it because, as I tried to explain more than once, we had people on file and current tenants who had expressed firm interest long before your enquiry and in fact the landlord instructed us yesterday to grant a ...
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Last updated at 9:26 AM 18/10/2019 by heather heather

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