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Oct 13,2020
Oct 13,2020
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I moved out of previous property because of damp problems, was renting from private landlord. Found Brentwoods, heard some positive feedback's about them. Thought should be good agency. Went for 2 house viewings, agent was on time and friendly. Choosed property i liked better, they did all checks quick and i moved in on July 2019. After couple of months when weather got colder damp started appear on walls. I reported. After that i been told to do not put my furniture that close to the walls. Ok, followed their advice but problem didn't disappeared, just got worse. Living room walls wet , hall way walls wet, reception walls wet. Around new years time they re-plastered 1 wall in living room and 2 walls in reception room. Didn't painted walls, left as it is just re plastered. I painted myself and asked them to pay me back for paints, they refused. Ok, fine by me , i am not gonna get poorer because of spending £15 for a paint. And they not gonna get richer.))
Problem back again, damp and wet patches all around same areas, my footwear, chairs, shelf's, clothes got ruined by damp, all ground floor stinks. They didn't took problem serious. I reported to council. It took a while for council to come and inspect the property.
I asked Brentwoods to reduce price for the property as i have been not able to use my reception room as it supposed to be. They refused and said if I am not able to pay rent I have to find another property. That was offensive because I am able to pay rent and asked to reduce price because they have let me to move in in bad condition property. Also i have requested to pay back for my damaged goods, all they do, just wasting time with excuses that problems need to be resolved first and then they will give me the offer. I been waiting so long, not waiting longer, letting solicitors to deal with this.The owner of Brentwoods is also owner of property I am renting. Now when council is involved they trying to find out where is the problem , why damp keep coming back. So they said is roof problem and started to repair roof, put dehumidifier in asked me to run dehumidifier every day non stop. I did 3 days i did not seen the result that wet patches disappearing, so i stopped using dehumidifier as is eating my electrics. Came repair jobs leader and asked why i am not turning on dehumidifier, i explain that i can't see the point and no one is paying for my electrics. So he reported to agency and they paid for electrics £30 and wanted me to use dehumidifier. Fine by me if they pay. Dehumidifier on, problem not disappearing. They came again. Checked under the floor and there surprise! Full of water . So now they dealing with swimming pool under floor. Will see how long is gonna take to repair this.
With minor problems they dealing very quick, Can't complain about that. Gas or electrics they try to sort out same day. But with serious big damp problems they dealing now almost 1 year and they expect me to waist my time , be at home when builders come to do repairs. Now owner has decided to sell the property so i have to manage to get free time to let other people into the property. At the moment i don't feel like I am in a house. Feels like every day is open door day and anyone can come in. I am a good tenant, paying rent on time, looking after the property, doing really my best to be a good tenant. But what i have received back? Headache, damaged goods, wasted time ( taking time of work). I am not that person who likes changing property's every 3 months. I like to live long in 1 place.
Problem back again, damp and wet patches all around same areas, my footwear, chairs, shelf's, clothes got ruined by damp, all ground floor stinks. They didn't took problem serious. I reported to council. It took a while for council to come and inspect the property.
I asked Brentwoods to reduce price for the property as i have been not able to use my reception room as it supposed to be. They refused and said if I am not able to pay rent I have to find another property. That was offensive because I am able to pay rent and asked to reduce price because they have let me to move in in bad condition property. Also i have requested to pay back for my damaged goods, all they do, just wasting time with excuses that problems need to be resolved first and then they will give me the offer. I been waiting so long, not waiting longer, letting solicitors to deal with this.The owner of Brentwoods is also owner of property I am renting. Now when council is involved they trying to find out where is the problem , why damp keep coming back. So they said is roof problem and started to repair roof, put dehumidifier in asked me to run dehumidifier every day non stop. I did 3 days i did not seen the result that wet patches disappearing, so i stopped using dehumidifier as is eating my electrics. Came repair jobs leader and asked why i am not turning on dehumidifier, i explain that i can't see the point and no one is paying for my electrics. So he reported to agency and they paid for electrics £30 and wanted me to use dehumidifier. Fine by me if they pay. Dehumidifier on, problem not disappearing. They came again. Checked under the floor and there surprise! Full of water . So now they dealing with swimming pool under floor. Will see how long is gonna take to repair this.
With minor problems they dealing very quick, Can't complain about that. Gas or electrics they try to sort out same day. But with serious big damp problems they dealing now almost 1 year and they expect me to waist my time , be at home when builders come to do repairs. Now owner has decided to sell the property so i have to manage to get free time to let other people into the property. At the moment i don't feel like I am in a house. Feels like every day is open door day and anyone can come in. I am a good tenant, paying rent on time, looking after the property, doing really my best to be a good tenant. But what i have received back? Headache, damaged goods, wasted time ( taking time of work). I am not that person who likes changing property's every 3 months. I like to live long in 1 place.
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Opening Hours
Address
Brentwood Lettings Ltd
364 Moston Lane
Moston,Manchester
Lancashire
M40 9JS
0161 681 3724
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 80% | £550 | £580 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
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May 11,2022
May 11,2022
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Im pleased to say that me and my mum are very excited to rent with Brentwood. This letting agency managed to provide us with nothing but an excellent customer service. They are very very friendly and outgoing team who are passionate to offer properties that ...
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Apr 06,2022
Apr 06,2022
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Brentwood Letting is the best letting agency I ever rented from. The staff is very professional and friendly. It is a pleasure to work with them...
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Apr 30,2021
Apr 30,2021
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My daughter rented property from them on 56 Beeston street.
Damp in all ground floor. So many belongings damaged. Damp problem not resolved, so much water under building, offered alternative property's with same damp problems. Staff are liars, owner is liar twice. My daughter has applied ...
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Oct 13,2020
Oct 13,2020
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I moved out of previous property because of damp problems, was renting from private landlord. Found Brentwoods, heard some positive feedback's about them. Thought should be good agency. Went for 2 house viewings, agent was on time and friendly. Choosed property i liked better, they did ...
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Jan 02,2020
Jan 02,2020
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I have been a customer of Brentwood Lettings since 2013 and over that time, I have found them to be both competitive and professional. I have developed a great working relationship with the team and In my day to day dealings, I find the Staff to ...
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Apr 04,2018
Apr 04,2018
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Hi me and my parnter today went to view somewhere in Rochdale at 1pm and my parnter rang up today just to confirm the viewing again at 1pm on Wednesday the 4 of April and 20 minutes away on the motorway from the viewing my parnter receives ...
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Dec 23, 2020
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Sorry about you being notified before you visited that the property was no longer available. I am sure you would have been more disappointed had you actually heard on the viewing. When we have Properties available we have viewings on a regular basis until we get a suitable applicant. ...
Nov 25,2016
Nov 25,2016
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Very fast and effective service which was all simple and effortless, I now have good tenants and just as importantly good support and back up if needed should any issues arises.
Many thanks...
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Comment on agent fees
Reasonable fees for a first rate service
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:36 AM 22/10/2019 by heather heather
