75% lettings valuation accuracy
71% lettings fee satisfaction
Oct 12,2020
Oct 12,2020
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I write this review as a tenant of a flat below a property that LD Property manage. We live in a Maisonette.
The issue of a defective floor was reported to Cliff Newcombe of LD Property on the 5th June 2020. Their floor (my ceiling) started making loud cracking noises to the extent it would wake 2 or 3 times a night.
Between 11th June and August 2x workmen attended the property and confirmed there was an issue with the floating floor. Due to tenants being present the floor carpet was unable to be lifted due to their furniture.
During September the tenants informed me that they were leaving the property and I contacted LD Property to confirm that the work would be carried out once they had vacated. I spoke on the phone to the director John Noonan who confirmed that it was on the list of jobs to do once the property was vacant and not to worry.
Property was vacated 31st August until 11th September and no work was carried out.
14th September I spoke to Cliff who couldn't answer the question as to why nobody had attended whilst it was vacant, he also informed me that a new tenant had moved in. I confirmed the noise is still present and that it needs to be rectified regardless.
I was informed by Cliff that a maintenance worker had attended the property but was not qualified to carry out the work. Instead another contractor would have a look but he was not available until November. I said this was not an acceptable time frame as this had been going on since June. Cliff said that he would be contacting other contractors but does not want to use anybody from Checkatrade.
7th October i spoke to my landlord who has over 40 years experience in the construction industry. He provided a contact to discuss with LD Property about visiting the property and carrying out an inspection. If not then to use ratedpeople to source a contractor quicker.
I spoke to my landlord who confirmed that his contact had spoken to Cliff on the 7th October. Cliff was then to arrange with the tenant a suitable day and time for a visit.
12th October spoke with Cliff to ask if he had spoken to the tenant about the arrangement and the answer was not yet. Cliff stated he had been away/busy the rest of that week. Cliff informed me he would be away next week and I indicated that I'd like contact to be made with the tenant today. Cliff said yes but then went on to say "not keep chasing up, that he manages lots of other properties and that they listen to the owners of other properties".
Firstly, I am absolutely astounded at being spoken to in that way. I have been more than patient since this issue was reported. It's due to the lack of organization, communication and competency of LD Property as to why I have had to chase and the issue is still not resolved after 5 months.
Secondly, after this call I rang to speak to John Noonan to make a complaint. Cliff answered the phone and informed me that he was out. I said I'd like to leave a message for John to contact me back and Cliff said "he won't be". That is disgraceful.
My wellbeing and my sleep has been severely affected during all of this and your website stating about "the highest levels of customer service" has completely fallen flat.
As the director of the company I trust that John will be making contact with me and my landlord to deal with this.
The issue of a defective floor was reported to Cliff Newcombe of LD Property on the 5th June 2020. Their floor (my ceiling) started making loud cracking noises to the extent it would wake 2 or 3 times a night.
Between 11th June and August 2x workmen attended the property and confirmed there was an issue with the floating floor. Due to tenants being present the floor carpet was unable to be lifted due to their furniture.
During September the tenants informed me that they were leaving the property and I contacted LD Property to confirm that the work would be carried out once they had vacated. I spoke on the phone to the director John Noonan who confirmed that it was on the list of jobs to do once the property was vacant and not to worry.
Property was vacated 31st August until 11th September and no work was carried out.
14th September I spoke to Cliff who couldn't answer the question as to why nobody had attended whilst it was vacant, he also informed me that a new tenant had moved in. I confirmed the noise is still present and that it needs to be rectified regardless.
I was informed by Cliff that a maintenance worker had attended the property but was not qualified to carry out the work. Instead another contractor would have a look but he was not available until November. I said this was not an acceptable time frame as this had been going on since June. Cliff said that he would be contacting other contractors but does not want to use anybody from Checkatrade.
7th October i spoke to my landlord who has over 40 years experience in the construction industry. He provided a contact to discuss with LD Property about visiting the property and carrying out an inspection. If not then to use ratedpeople to source a contractor quicker.
I spoke to my landlord who confirmed that his contact had spoken to Cliff on the 7th October. Cliff was then to arrange with the tenant a suitable day and time for a visit.
12th October spoke with Cliff to ask if he had spoken to the tenant about the arrangement and the answer was not yet. Cliff stated he had been away/busy the rest of that week. Cliff informed me he would be away next week and I indicated that I'd like contact to be made with the tenant today. Cliff said yes but then went on to say "not keep chasing up, that he manages lots of other properties and that they listen to the owners of other properties".
Firstly, I am absolutely astounded at being spoken to in that way. I have been more than patient since this issue was reported. It's due to the lack of organization, communication and competency of LD Property as to why I have had to chase and the issue is still not resolved after 5 months.
Secondly, after this call I rang to speak to John Noonan to make a complaint. Cliff answered the phone and informed me that he was out. I said I'd like to leave a message for John to contact me back and Cliff said "he won't be". That is disgraceful.
My wellbeing and my sleep has been severely affected during all of this and your website stating about "the highest levels of customer service" has completely fallen flat.
As the director of the company I trust that John will be making contact with me and my landlord to deal with this.
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LD Property Management
7 High Street
Fareham
Hampshire
PO16 7AN
01329 236655
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 71% | £595 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 3 |
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Oct 12,2020
Oct 12,2020
1
people found
this helpful
this helpful
I write this review as a tenant of a flat below a property that LD Property manage. We live in a Maisonette.
The issue of a defective floor was reported to Cliff Newcombe of LD Property on the 5th June 2020. Their floor (my ceiling) started ...
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Oct 16, 2020
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I'm disappointed that Mr Crooks felt it necessary to add a negative review before I had responded to his complaint and I detail below my response:
Mr Crooks lives in a leasehold property and we do not manage his tenancy or the building. Mr Newcombe has attempted to assist Mr Crooks even though it is beyond his management duties. Our responsibility is to manage the relationship between our Tenant and Landlord and ensure that our Tenant adheres to the terms of their Tenancy Agreement.
I expl ...
Apr 24,2015
Apr 24,2015
1
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Had a particular difficult relationship with a previous large company resulting in a complaint to the ombudsman. Had been left with a trashed apartment an an unresponsive letting agency. Discussed this on a personal level with john Noonan who immediately responded and took control of ...
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Comment on agent fees
These are very acceptable for the service provided.
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Feb 09,2015
Feb 09,2015
0
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This company provided me with the reassurance and absolute understanding of the importance of looking after our property whilst we were in Australia. Appreciating the emotional attachment to our home , John and Jane were very supportive in finding suitable tenants .
I can only praise and ...
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Jan 27,2015
Jan 27,2015
0
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We have a good relationship with LD Property and our Landlord Simon, and although we were concerned that Simon would be out of the country for a long period, on the only occasion we have needed help, LD came though for us and sorted our ...
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Comment on agent fees
In my opinion agents fees are all too high, so this is not a criticism of LD property per se, but I also understand they have a business to run, and fees therefore have to be paid.
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Jan 21,2015
Jan 21,2015
0
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I have recently been the process of gaining my property back through the courts due to non payment of rent. It could have been a real nightmare and I am glad that I did not have to do this on my own.
John and the ...
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Jan 21,2015
Jan 21,2015
0
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Excellent administration and advice provided. John and his team have consistently found me excellent long term tenants who look after the property. Any issues are dealt with swiftly and professionally. I have and will continue to recommend John and his team to landlords and tenants....
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Jan 21,2015
Jan 21,2015
0
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All the staff are extremely helpful, professional and friendly. They made my first rental very easy after being a home owner for many years. Whenever I have a maintenance issue it is dealt with promptly by the staff and the courteous contractors they use....
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Jul 27,2014
Jul 27,2014
2
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Thankfully my partner and I are 5 days from officially ending any connection with LD Property. We did have a beautiful penthouse apartment rented through them that we were assured was a long term let by both the letting agents and our landlord, however after SIX ...
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What agent could do to change your mind?
Understand that business will always work best on reputation. I would have been happy to recommend you to others had you dealt with this bad situation in a good manner. However, you chose to play the blame game and belittle my intelligence. I think you can guess what that means.Attached Filesnbsp;
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Jul 28, 2014
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I am really sorry that you feel so aggrieved with LD Property Management it is certainly not how we would want to be perceived. We pride ourselves on giving excellent customer service, which many of our clients enjoy and it is disappointing when we receive negative feedback. I think it is important to give a balanced view and I would like to give our version of events.
Firstly, your Landlord advised us that the property was available for rental for between 2 to 3 years and we would have ind ...
Jul 09,2013
Jul 09,2013
5
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We found a property to rent with LD Property management. Our deposit was accepted and all was going well until charges for referencing on top of admin fees were requested. This was not made clear at the start. We questioned the extra charges and stated ...
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What agent could do to change your mind?
NothingAttached Filesnbsp;
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Oct 08, 2013
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I would like to clarify that we always disclose our fees when conducting a viewing of a property and issue a helpful information sheet disclosing all of our possible fees and charges before entering into a contract. Unfortunately, we do not know what other Letting Agents charge when giving a reference and that is what happened here, as the prospective tenants refused to pay the fee by their previous Letting Agents we could not complete the referencing, therefore, we had to re-market the propert ...
Mar 09,2012
Mar 09,2012
8
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After seeing a 'perfect' house, I contacted the agent to arrange a viewing, and was greeted on the telephone by a rude, snobby woman!! I was told we could only view the house when THEY were in the area!! Do they want to rent this ...
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What agent could do to change your mind?
I would definately recommend a more 'chilled out' and helpful customer service! They need to remember that we are the customer, therefore do as much as you can to help that person - less negativity!!Attached Filesnbsp;
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Oct 08, 2013
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I'm sorry that I haven't been able to make a comment sooner as I have only just been made aware of this site. We always try to accommodate times for viewings to suit prospective tenants, however, we have to plan our routes when we have a number of properties being marketed at the same time. We do try to conduct viewings within our office hours and regularly conduct them out of office hours. I'm sorry that we couldn't meet your requirements. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Mr Crooks lives in a leasehold property and we do not manage his tenancy or the building. Mr Newcombe has attempted to assist Mr Crooks even though it is beyond his management duties. Our responsibility is to manage the relationship between our Tenant and Landlord and ensure that our Tenant adheres to the terms of their Tenancy Agreement.
I explained to Mr Crooks that as he lives in a Leasehold property, Mr Newcombe should have referred him back to his Landlord so that they could address the issue directly with our Landlord because structural issues are beyond our management responsibility.