44% sales valuation accuracy
33% sales fee satisfaction
80% lettings valuation accuracy
75% lettings fee satisfaction
Oct 09,2020
Oct 09,2020
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I rarely put up online reviews, but I really felt the need to warn others about my student rental experience with Envisage. So many things went wrong, and I’ve only listed a handful of them here.
tl;dr: slow communication (unless it involves money coming from us), short notices, disorganised and unprofessional. While there were some staff who were friendly and professional (Leon and Laura were fine), the other staff I’ve dealt with seem to be the complete opposite, ruining the whole experience.
When you decide to rent the property, be prepared to pay £180 in admin fees before being able to sign the contract. In the receipt, the description for this was “tenants credit check, tenants admin fee, accomdation cover checks, gurantour fee, reservation fee and paperwork costs” (those typos were actually in the receipt I got). Quite a large fee for what’s covered here. After this, we then needed to sort out the contract, which had to be sent to each tenant individually due to how DocuSign worked. They were particularly pushy here, since the next person who needed to sign got daily reminders about it, and the other tenants would be BCC’d in these reminders as well. We actually spotted some discrepancies in the contract compared to what we were initially told, so always, always take your time to read the contract carefully. One of the things the admin fees covered was reservation of the property. After a week since the first person got the contract, only 2/4 people signed, and it seemed they had enough of sending reminders. We got threatened that our rental applications would be withdrawn and the property would go back up on the market, since we were apparently taking too long to sign the contract (only 2/4 tenants signed at this point). So much for reserving the property.
Moving into the house wasn’t great either. As stated in our contract, we should’ve bene provided with £75 for gas and £75 for electricity at the start of each month. However, none of the meters were topped up when we moved in, and we ran out of power within the first 3 days. Now you might argue this was an issue with the landlord, but the issue was how Envisage handled this situation. We didn’t have direct contact with the landlord, so all we could do was contact Envisage. However, all we’d get from calling them was “please send an email to the maintenance department”, despite this being a big problem. After getting my parents to help escalate the issue, I ended up topping up £10 for the electricity as a stop-gap solution, which I never got refunded for in the end.
If you ever have any maintenance issues, expect to wait a long time to get them fixed. It can take anywhere from a few days to over a week just to get a reply from the maintenance department, so you can probably imagine how long it would take to resolve the issue. Two of us had a broken shower, and it took several weeks to resolve this because of how long it took to even get a reply from them. Given the large number of properties they manage, there’s clearly a huge bottleneck here. I’m not sure why they don’t just let us directly speak to the landlord, since nothing would be stuck on their end this way.
Moving out of the house should’ve gone smoothly. At the end of my tenancy (end of July), I handed back my keys and filled out a form stating which keys I’ve returned and where to refund the deposit to. Yet, in mid-August, I got an email asking me if I’ve returned my keys, because they can’t find it and need to give it to the next tenant. What? Didn’t they have the form saying which keys I’ve returned? Well it turned out that they lost my keys, and it took them almost 3 weeks to realise - an issue that would’ve been prevented had they moved my keys to a safe place right after I returned them.
The deposit should’ve been returned within 30 days of the end of my tenancy. But the whole of August passed, and I got nothing. Emailing them was completely useless – I only got automated replies. Granted, they were understaffed due to the pandemic, but after reading other reviews from several years ago, a few have mentioned very long deposit refund times, so this seems to have been going on for quite a while. In the end, we managed to get our deposits back after 45 days, but this definitely would’ve taken a lot longer had we not tried to escalate the issue.
tl;dr: slow communication (unless it involves money coming from us), short notices, disorganised and unprofessional. While there were some staff who were friendly and professional (Leon and Laura were fine), the other staff I’ve dealt with seem to be the complete opposite, ruining the whole experience.
When you decide to rent the property, be prepared to pay £180 in admin fees before being able to sign the contract. In the receipt, the description for this was “tenants credit check, tenants admin fee, accomdation cover checks, gurantour fee, reservation fee and paperwork costs” (those typos were actually in the receipt I got). Quite a large fee for what’s covered here. After this, we then needed to sort out the contract, which had to be sent to each tenant individually due to how DocuSign worked. They were particularly pushy here, since the next person who needed to sign got daily reminders about it, and the other tenants would be BCC’d in these reminders as well. We actually spotted some discrepancies in the contract compared to what we were initially told, so always, always take your time to read the contract carefully. One of the things the admin fees covered was reservation of the property. After a week since the first person got the contract, only 2/4 people signed, and it seemed they had enough of sending reminders. We got threatened that our rental applications would be withdrawn and the property would go back up on the market, since we were apparently taking too long to sign the contract (only 2/4 tenants signed at this point). So much for reserving the property.
Moving into the house wasn’t great either. As stated in our contract, we should’ve bene provided with £75 for gas and £75 for electricity at the start of each month. However, none of the meters were topped up when we moved in, and we ran out of power within the first 3 days. Now you might argue this was an issue with the landlord, but the issue was how Envisage handled this situation. We didn’t have direct contact with the landlord, so all we could do was contact Envisage. However, all we’d get from calling them was “please send an email to the maintenance department”, despite this being a big problem. After getting my parents to help escalate the issue, I ended up topping up £10 for the electricity as a stop-gap solution, which I never got refunded for in the end.
If you ever have any maintenance issues, expect to wait a long time to get them fixed. It can take anywhere from a few days to over a week just to get a reply from the maintenance department, so you can probably imagine how long it would take to resolve the issue. Two of us had a broken shower, and it took several weeks to resolve this because of how long it took to even get a reply from them. Given the large number of properties they manage, there’s clearly a huge bottleneck here. I’m not sure why they don’t just let us directly speak to the landlord, since nothing would be stuck on their end this way.
Moving out of the house should’ve gone smoothly. At the end of my tenancy (end of July), I handed back my keys and filled out a form stating which keys I’ve returned and where to refund the deposit to. Yet, in mid-August, I got an email asking me if I’ve returned my keys, because they can’t find it and need to give it to the next tenant. What? Didn’t they have the form saying which keys I’ve returned? Well it turned out that they lost my keys, and it took them almost 3 weeks to realise - an issue that would’ve been prevented had they moved my keys to a safe place right after I returned them.
The deposit should’ve been returned within 30 days of the end of my tenancy. But the whole of August passed, and I got nothing. Emailing them was completely useless – I only got automated replies. Granted, they were understaffed due to the pandemic, but after reading other reviews from several years ago, a few have mentioned very long deposit refund times, so this seems to have been going on for quite a while. In the end, we managed to get our deposits back after 45 days, but this definitely would’ve taken a lot longer had we not tried to escalate the issue.
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Opening Hours
Address
Envisage Sales & Lettings Ltd
89c Far Gosford Street
Coventry
West Midlands
CV1 5EA
02476470440
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 44% | 33% | £0 | £0 |
| Lettings | 80% | 75% | £400 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 48 | 24 | 0 | 0 | 1 | 0 | 2 | 3 |
Areas covered
- CV1
- Coventry
- Cv6
- Cv2
- Bedworth
- Cv7
- Cv3
- Cv4
- Cv5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“Nisha P. provided me with excellent customer service and went above and beyond for me even when she didn't have to....”
Nov 05,2024
Nov 05,2024
0
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Nisha provided excellent customer service and maintained amazing communications with me throughout my whole 12 month tenancy. Great asset to the team as well as being a bubbly joyful character. Always know I can count on her, her professionalism and work ethic cannot go unnoticed without ...
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Oct 03,2024
Oct 03,2024
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She is a very patient and she responds my questions very quickly ....
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Sep 17,2024
Sep 17,2024
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Very supportive, thorough and prompt. Much appreciated and an excellent service....
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Sep 15,2024
Sep 15,2024
0
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Stayed here for 2 years, and one of the main things that kept me there was the landlord Steve and Nisha and Simon, they are such amazing helpful people....
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Sep 15,2024
Sep 15,2024
0
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Nisha was an amazing manager. She always smiled and remembered everyone's names. She even offered to help me move my things when I was struggling.
Location is also good, close to Tesco and Aldi as well as a good distance from the University of Warwick....
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Sep 10,2024
Sep 10,2024
0
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Excellent customer service throughout my entire 12month tenancy from Nisha, was extremely helpful, polite, professional and kind. Would go the extra mile to ensure my entire tenancy period was smooth and would even help with any enquiry I had about the property. I would like ...
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Aug 26,2024
Aug 26,2024
0
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Good accommodation that met my needs for a 12 months basis . The staff members and facility are adequate and good for a first time renter Nisha Prasad has been helpful and supportive during my time here....
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Aug 20,2024
Aug 20,2024
0
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This is the property we rented in the UK as our first flat to live. And that was the best decision we took. This place is a really nice and a quiet place even though this is 50 bed room apartment. We have 2 communal areas that ...
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Aug 19,2024
Aug 19,2024
0
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The property manager is helpful, efficient communications via email and in-person....
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Aug 16,2024
Aug 16,2024
0
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I lived at Signature Student Living for nearly a year and found the overall experience positive. While the room was comfortable, a better mattress would have enhanced my sleep quality. The shared kitchen was excellent, and the common areas were always clean and well-maintained, creating ...
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Aug 13,2024
Aug 13,2024
0
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Very good landlords/admin. Patient and lenient with any problems or delays. Reply very quickly to emails....
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May 31,2024
May 31,2024
0
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Envisage Sales and Lettings has been a wonderful partner in progress.
They were supportive from the first day we stepped our feet into their office, from a friendly customer service, administrative team, letting team, maintenance and the legal team.
They weee quite prompt in responding ...
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Feb 15,2024
Feb 15,2024
0
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I have been a tenant at Signature Studio Living for 2 years now and I am very pleased with the service, management and security . The building and studio are well designed, spacious and especially suitable for a student or professional.
The property manager Nisha is kind ...
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Feb 08,2024
Feb 08,2024
0
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I have been a tenant since 2020, and I am extremely happy with the service I have received during my time living here. The building is well-designed and maintained, close to many local amenities. It's facilities for disabled tenants were the primary draw for me. As ...
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Jan 11,2024
Jan 11,2024
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I stayed at Humber Avenue for a couple of months and I would describe my stay as amazing. The Property Manager, Nisha, was always available to assist, provided quick responses and solutions to requests and communicated effectively whenever something came up.
Also, security in the ...
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Nov 13,2023
Nov 13,2023
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Signature student living provided a wonderful living experience for me. The environment is peaceful and great to live in. Furthermore, I am extremely pleased with the service I received from the Portfolio Manager Nisha Parshad. If you are looking for a new place to live, ...
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Oct 27,2023
Oct 27,2023
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Thanks to Envisage and the manager, I had a great time in the house.
They always tried to consider my circumstances and accept my demands.
I sincerely appreciate their hard work and hope to receive their service again one day....
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Oct 13,2023
Oct 13,2023
0
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The property locates next to the shopping center and warwick campus, which is good, but the separated cold and hot water taps are in convenient, and there isn't a parcel receiving room, which also causes some inconvenience, because you have to be in when a ...
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Oct 11,2023
Oct 11,2023
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I really had a nice stay. The agents have been very helpful and friendly from the day l started looking for a place to stay whilst l was still outside the country. It was a hustle but they were patient. I have no complaint at ...
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Sep 27,2023
Sep 27,2023
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I really thank you for Nisha's help this year. She is such a beautiful and nice woman. Wish she a successful career and a pleasant life....
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Sep 25,2023
Sep 25,2023
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Nisha was always very kind and keen to help in every enquiry presented. The overall service was very good. She replied emails back quickly and deligent. I recommend her highly....
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Sep 12,2023
Sep 12,2023
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Nisha was great and professional. She helped me with anything that came up and made my tenancy easier....
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Aug 17,2023
Aug 17,2023
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Nisha was really helpful throughout the process and available for whatever help required....
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Aug 11,2023
Aug 11,2023
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I had an excellent experience with Nisha Parshad who was the Property Manager of the property at 2 Welland Road when I was a tenant there. She was always considerate, polite, patient and kind to me. I was new to the UK and had little experience ...
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Aug 07,2023
Aug 07,2023
0
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Thank you Envisage for the great service. My partner and I rented a flat in Signature Studio Living, and we were impressed with the modern and clean facilities. Nisha, the property manager, was exceptionally kind and always quick to respond to any inquiries or maintenance ...
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Jul 24,2023
Jul 24,2023
0
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Thank you ESL, I stayed at Signature studios and it was great. Modern day facilities and very clean.
@Nisha Parshad, what an awesome landlord. Thank you for the magnificent hospitality and the comfort of knowing that you are always available....
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Jul 17,2023
Jul 17,2023
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I have just finished renting at signature studio flats. This was a perfect place for me to get back on my feet. From start to finish I have been very comfortable. Although I ended my tenancy early Nisha Parshad has kept me fully updated and ...
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Jun 09,2023
Jun 09,2023
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I felt comfortable when I lived in Signature Student Living, and the manager is very nice....
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May 17,2023
May 17,2023
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Nisha the property manager was so helpful with any issues that arose during my stay with Envisage lettings and I felt my voice was heard and resolution was made. Thank you....
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Apr 19,2023
Apr 19,2023
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I enjoyed my time at Signature Studio. They were flexible with the rental contracts which was ideal for me. The rooms are bigger than most studios in Coventry. Shout-out to Nisha and Alk for their excellent service/support....
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Last updated at 9:42 AM 05/04/2017 by
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