67% lettings valuation accuracy
67% lettings fee satisfaction
Oct 05,2020
Oct 05,2020
1
people found
this helpful
this helpful
Terrible experience, was left with a feeling of discrimination because we aren’t British
So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house)
We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there)
Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment
When I called I was given total different reasons then what my partner was told so from the start everything was weird.
We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings
We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so)
The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income
So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION
So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house)
We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there)
Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment
When I called I was given total different reasons then what my partner was told so from the start everything was weird.
We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings
We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so)
The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income
So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION
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Latest Reviews
17th Nov 2020
reviewed by 'David'
5th Oct 2020
reviewed by 'Ana'
23rd May 2018
reviewed by 'Andrew'
25th Dec 2017
reviewed by 'Mo'
Opening Hours
Address
Hilbery Chaplin
86 Market Place
Romford
Essex
RM1 3HQ
01708 773666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 67% | £1,000 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Feb 28,2023
Feb 28,2023
1
people found
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this helpful
Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing I was served notice! No reason after a decade of tenancy ! ..... throughout my tenancy shocking property management anti social behaviour ignored , sub letting , restuarant below ...
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Nov 17,2020
Nov 17,2020
1
people found
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this helpful
Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show ...
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Oct 05,2020
Oct 05,2020
1
people found
this helpful
this helpful
Terrible experience, was left with a feeling of discrimination because we aren’t British
So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of ...
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Aug 07,2019
Aug 07,2019
1
people found
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Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty ...
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Oct 16, 2019
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(1)
It is unfortunate that you feel the need to leave a review of this nature. However, you have been given the opportunity to dispute the deposit claim via a government backed scheme that protects your deposit with no further response from yourselves. You seem to have overlooked that it is a landlord that files a claim not the agent. ...
May 23,2018
May 23,2018
1
people found
this helpful
this helpful
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and ...
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Comment on agent fees
expensive
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Jun 25, 2018
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(1)
Dear Andrew
Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property this relates to and whilst i understand your frustration the issues with regard to deposit disputes are handled by the Tenancy Deposit Scheme if you feel a Landlord is being unfair. I am aware you chose to not dispute the landlords claim which is entirely your decision. As an agent we are to take in ...
Dec 25,2017
Dec 25,2017
3
people found
this helpful
this helpful
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you ...
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Comment on agent fees
Bad - high, expensive for the bad service they provide
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Apr 09,2017
Apr 09,2017
0
people found
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The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all ...
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Comment on agent fees
Very reasonable
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Nov 14,2013
Nov 14,2013
4
people found
this helpful
this helpful
Non Professional Arrogant Rude.
No respect for Tennants. Dodgy behaviour
Try to trap innocent customer. They are the reason
why agents have bad reputation. I am a lease
Holder on one of their managed property.
They made my life miserable by their rude non
Professional ...
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Jan 07,2013
Jan 07,2013
6
people found
this helpful
this helpful
Incompetant agent, rude, do not reply to emails. DO NOT USE
I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there incompetance....
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Aug 22,2012
Aug 22,2012
6
people found
this helpful
this helpful
My complaints are too long to outline in full here. I will just list bullet points instead
- high charges
- terrible customer service
- arrogant/incompetent staff...
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Jul 24,2012
Jul 24,2012
5
people found
this helpful
this helpful
- Very poor communication
- Very rude and abrupt on the telephone
- Generally unhelpful!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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