Oct 02,2020
Oct 02,2020
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- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts.
-I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy
-when I emailed asking a question about broadband in my property it was completely ignored.
-On the day of picking up my keys, the key to the building was faulty and required jimmying the lock for around 15 minutes before it would sometimes work, or more often a neighbour let me in first. I went to Charters in person who gave me another version of the same key with the same problem. Charters told me that the key had worked historically "there was just a nack to it" - when I asked if someone could show me the "nack" in person they refused despite my property being within 100M of their building. Charters showed no urgency in solving the situation and offered no compensation for my trouble. They told me to ring the neighbours to get in throughout the weekend (against Covid guidelines), and 'at some point in the future someone will look into changing the lock'. When I expressed this wasn't practical, the manager at this branch Tracey Docherty told me to ask neighbours if I could borrow their keys to get them cut, I asked if they would accompany me to ask the neighbours for this awkward request, Charters flatly refused and said I must do it alone.
- I said I wanted to leave a review when the manager told me this^, she avoided giving me a specific review website details to find myself on the internet and has yet to send this via email to me as I requested.
-I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy
-when I emailed asking a question about broadband in my property it was completely ignored.
-On the day of picking up my keys, the key to the building was faulty and required jimmying the lock for around 15 minutes before it would sometimes work, or more often a neighbour let me in first. I went to Charters in person who gave me another version of the same key with the same problem. Charters told me that the key had worked historically "there was just a nack to it" - when I asked if someone could show me the "nack" in person they refused despite my property being within 100M of their building. Charters showed no urgency in solving the situation and offered no compensation for my trouble. They told me to ring the neighbours to get in throughout the weekend (against Covid guidelines), and 'at some point in the future someone will look into changing the lock'. When I expressed this wasn't practical, the manager at this branch Tracey Docherty told me to ask neighbours if I could borrow their keys to get them cut, I asked if they would accompany me to ask the neighbours for this awkward request, Charters flatly refused and said I must do it alone.
- I said I wanted to leave a review when the manager told me this^, she avoided giving me a specific review website details to find myself on the internet and has yet to send this via email to me as I requested.
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13th Dec 2023
reviewed by 'Quaresma'
5th Jan 2023
reviewed by 'Dominic'
16th Nov 2022
reviewed by 'Mandy'
31st Aug 2019
reviewed by 'Sofia'
25th Apr 2019
reviewed by 'Lisa'
Opening Hours
Address
Charters Estate Agents
13 Oakmount Road
Chandlers Ford
Hampshire
SO53 2LG
023 8235 8888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 2 | 9 | 1 | 0 | 0 | 1 | 1 |
Areas covered
- SO21
- SO50
- SO51
- SO52
- SO53
- SO53
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 13,2023
Dec 13,2023
0
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Avoid these people, me and my family have been on a property for 3 month now. They will not attend any of your needs very unprofessional. The washing machine is draining into buckets the shower doesn't work properly, these are just some the issues they have ...
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Jan 05,2023
Jan 05,2023
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(Please note that the below relates to a tenancy taken out with St Mooores Lettings, which Charters Estate Agents bought in 2022, therefore being responsible for their property portfolio and legal obligations).
I could write an essay on this company, but to summarise:
. They breached the ...
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Nov 16,2022
Nov 16,2022
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Excellent staff especially Fred and Johnny who have showed us properties. Staff helpful friendly and listen to our needs. They are professional at all times cant praise them enough....
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Oct 02,2020
Oct 02,2020
0
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- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts.
-I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first ...
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read full review
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Aug 31,2019
Aug 31,2019
1
people found
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The pre-tenancy process with Charters Letting has run very smoothly. They were always quick to respond to emails and phone calls and very helpful when answering all of my queries. Eloise Thompson has been of particular help during this whole process and wonderful to work ...
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Nov 04, 2019
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(1)
*appalling record of deceit, lies and downright lack of professionalism from all members of staff. You should be ashamed! ...
Apr 25,2019
Apr 25,2019
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The process was so quick and easy - nothing was difficult.
Loved the docusign process.
Rebecca was brilliant, keeping us well informed during the whole process....
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Apr 16,2019
Apr 16,2019
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Helpful, friendly staff. Very accommodating in what can be challenging times; selling your home! Victoria went out of her way to guide and help us....
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Comment on agent fees
Brexit reduced negotiation opportunity but 1.25% not too bad!
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Apr 10,2019
Apr 10,2019
2
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What a fantastic experience (if there is such a thing when selling a house) totally professional all the way through. Kept you updated, totally informative and if any questions asked always answered fully. Highly recommended...
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Comment on agent fees
Value for money
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Apr 20, 2019
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I do not believe this review. My experience was totally different. Charters made up offers, didn’t follow through, booked in viewings that did not go through and made a mess of my property when I was on holiday. I lost £600 in solicitors fees on fake offers they said ad been made. ...
Apr 05,2019
Apr 05,2019
2
people found
this helpful
this helpful
Initially Victoria and latterly Gemma, extremely professional but also very approachable and made the process run extremely smoothly.
Always kept me updated
Nothing but praise for them both...
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Comment on agent fees
Reasonable
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Apr 04,2019
Apr 04,2019
2
people found
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Cannot praise Ellie enough for her persistence and optimism. This is the second time she held a sale together for us with patience and care. Always answers calls and emails, is pleasant to deal with and is way more diplomatic than me!! Thank you ( again ) ...
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Comment on agent fees
Good
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Mar 28,2019
Mar 28,2019
2
people found
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The service received from charters is in my opinion, on another level, nothing is too much trouble and always dealt with so professionally ! I would highly recommend using the team at chandlers ford, during each part of the sales process I felt so in control ...
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Comment on agent fees
Very competitive.
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Mar 23,2019
Mar 23,2019
2
people found
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I can only say that Ella and Victoria both put in a lot of time to communicate with me, direct potential buyers my way and find a new house for me which matched my needs.
Over the past 6 months, I dealt with a lot of ...
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Comment on agent fees
About average for the market
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Mar 14,2019
Mar 14,2019
2
people found
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this helpful
I cannot praise Gemma highly enough, our updates were always bright and cheery but most importantly on a regular basis, always feeling that she is fighting your corner while removing as much stress as she can from what is always a stressful time. All e-mails ...
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Comment on agent fees
good
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Jan 23,2019
Jan 23,2019
1
people found
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Charters have exceeded all expectation of an estate agent!! As a first time seller I was apprehensive of selling my home however the Chandlers Ford team were faultless. From the moment I put my house on the market the communication was excellent being able to ...
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Comment on agent fees
Good
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Jan 22,2019
Jan 22,2019
3
people found
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this helpful
When selling my house in Chandlers Ford I felt Charters gave me fantastic advice and managed to achieve a sale price above what the other local agents had recommended I even ask. Not only this as the first sale fell through they managed to sell ...
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Comment on agent fees
Not the cheapest but I was looking for a knowledgeable agent I trusted rather than just a cheap fee.
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Aug 30,2018
Aug 30,2018
9
people found
this helpful
this helpful
We were promised the Earth, a completely different approach to selling! Well we weren't disappointed, we have never come across anything like it! Confused staff, nobody in the office to answer our calls, sub contracted personnel who don't keep in direct contact with Office, staff ...
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Comment on agent fees
Average
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May 19, 2020
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Charters were useless throughout. Contract was ridiculous too. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:27 AM 12/04/2019 by Simon Comber
