Canary Wharf, London, E14
4.3/5, 164 reviews
79% recommended
0% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction

Contact Us

“Terrible property management - Avoid...”

Share on :
Oct 04,2020
Minithumbdown
By: 'Chiara'
Oct 04,2020
1 people found
this helpful
Our experience with Chase Evans was terrible. Despite having a good sales team (thank you Saleem Akhtar), most property managers offer zero support whenever you have an issue. We had a one year contract but left the flat as soon as the six-month break clause allowed us because we were completely ignored every time we had a problem - despite paying almost £1,700 in rent per month. Once, when our boiler broke and started leaking - causing damage to our flat, as well as those below, and creating a fire risk - the emergency service told us to go and sleep at a hotel at our own cost. A complete joke. And the issue was only sorted thanks to the building's management because, almost 24 hours later, Chase Evans had done NOTHING to help us, but only made us suffer, leaving us without water in the flat. In six months, we changed five or six different property managers and every time we called to report an issue, we were told the property manager was on break or having lunch. Most of our emails and requests got ignored. Getting the deposit back took almost three months and we had to keep emailing them to finally get someone to look at our deposit. Only thanks to Muhammad Carr (thank you for your help), we eventually got most of it back. It's a shame because they have nice properties, but the service is absolutely shambolic. Avoid.
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 164
18th Jun 2024
reviewed by 'Marlene'
“Chanelle Da-Silva Laires has been great to deal with while renting. She resolved a number of issues I had in ......”
18th Mar 2024
reviewed by 'Alina'
“THE WORST AGENCY EVERTHEY DO NOT HELP TO FIX, WHEN WE WERE MOVING IN , WE WERE TOLD THE LIGHTS AND ......”
15th Jan 2024
reviewed by 'Renbang'
“Review for Property Manager Kimberly Fernandes.All help from Kimberly is prompt and kind....”
11th Jan 2024
reviewed by 'Roy'
“Exceptional service! Kimberly Fernandez from East Property Management swiftly resolved my boiler issue, demonstrating promptness and expertise. Highly recommended!...”
1st Nov 2023
reviewed by 'Hanchao'
“My property manager Kimberly Fernandes is really helpful and kind in following up the issues in my flat. She recently ......”
27th Jul 2023
reviewed by 'Salman'
“Pathetic Services from Proper Manager DIEGO. Not responding for a month. No problem has been resolved for one month. We ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Chase Evans
Horizon Building,15 Hertsmere Road
Canary Wharf,London
Greater London
E14 4AW
020 7515 1000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 33% £320,000 £320,000
Lettings 100% 84% £270 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 118 29 0 0 1 1 3 5
Areas covered
  • E14
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Canary Wharf, E14
City & Aldgate, E1
Docklands, E14
Elephant & Castle, SE1
Greenwich, SE10
Head Office, SE1
Pan Peninsula, E14

“Chanelle Da-Silva Laires...”

Share on :
Jun 18,2024
Minithumbup
claim your profile
Chanelle
By: 'Marlene'
Jun 18,2024
0 people found
this helpful
Chanelle Da-Silva Laires has been great to deal with while renting. She resolved a number of issues I had in very quick time, was excellent with communication and all round, a pleasure to deal with. Thanks Chanelle....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“NO HELP FROM THE AGENCY ,NOBODY CARE...”

Share on :
Mar 18,2024
Minithumbdown
By: 'Alina'
Mar 18,2024
0 people found
this helpful
THE WORST AGENCY EVER THEY DO NOT HELP TO FIX, WHEN WE WERE MOVING IN , WE WERE TOLD THE LIGHTS AND THE SHOWER WILL BE FIXED IN 2 days it’s been 2 MONTHS and they keep on telling “we are chasing the landord but we can’...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Review for Property Manager Kimberly Fernande......”

Share on :
Jan 15,2024
Minithumbup
By: 'Renbang'
Jan 15,2024
0 people found
this helpful
Review for Property Manager Kimberly Fernandes. All help from Kimberly is prompt and kind....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Exceptional service! Kimberly Fernandez fro......”

Share on :
Jan 11,2024
Minithumbup
claim your profile
Saleem
By: 'Roy'
Jan 11,2024
0 people found
this helpful
Exceptional service! Kimberly Fernandez from East Property Management swiftly resolved my boiler issue, demonstrating promptness and expertise. Highly recommended!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“My property manager Kimberly Fernandes is rea......”

Share on :
Nov 01,2023
Minithumbup
By: 'Hanchao'
Nov 01,2023
0 people found
this helpful
My property manager Kimberly Fernandes is really helpful and kind in following up the issues in my flat. She recently helped me to contact the LL and mechanic to fix the boiler. And currently the part of the boiler needs to be replaced and she ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Pathetic Services from Proper Manager DIEGO. ......”

Share on :
Jul 27,2023
Minithumbdown
By: 'Salman'
Jul 27,2023
0 people found
this helpful
Pathetic Services from Proper Manager DIEGO. Not responding for a month. No problem has been resolved for one month. We have already moved in for a month and complained about several stuff. But Nothing is fixed or Managed YET. Pathetic services I got from CHASEEVANS......
read full review
Attachments

PDF file

Comments (0) Report abuse Print review
Was this helpful? Yes

“Murat Colak - East Property Management...”

Share on :
Apr 28,2023
Minithumbup
claim your profile
Murat
By: 'Saad'
Apr 28,2023
0 people found
this helpful
I am a current resident at Baltimore Wharf, I have so much great things to say about the East Property Management, especially my property manager Murat Colak, who has been truly helpful throughout my time here, he has went up and beyond to ensure that ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I have a really wonderful experience!Atticus......”

Share on :
Nov 14,2022
Minithumbup
By: 'Xuewei'
Nov 14,2022
0 people found
this helpful
I have a really wonderful experience! Atticus Leung is amazing. I love this wonderful experience with Chase Evans. Everything is perfect! Thanks a lot!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Andy and Lisa are professional and patient an......”

Share on :
Oct 03,2022
Minithumbdown
claim your profile
Andy
By: 'Jessi'
Oct 03,2022
0 people found
this helpful
Andy and Lisa are professional and patient and gave me lots of help & service along the way. feeling great to work with them...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Mould flat for a month with no indication to ......”

Share on :
Sep 21,2022
Minithumbdown
By: 'Jane'
Sep 21,2022
1 people found
this helpful
Mould flat for a month with no indication to fix , left without a home and still demanding rent when the premises has no running water as the mould was due to a leak. There was no communication of the leak or mould to me upon ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Review file
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent agents. And very respectful staff t......”

Share on :
Apr 13,2022
Minithumbup
By: 'Mohammad'
Apr 13,2022
0 people found
this helpful
Excellent agents. And very respectful staff to deal with. I really recommend them, for those who are looking for a flat....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“It's is the worst agency .. They have taken d......”

Share on :
Mar 30,2022
Minithumbdown
By: 'priyanka'
Mar 30,2022
0 people found
this helpful
It's is the worst agency .. They have taken deposit money even though there inventory check in report says not cleaning...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I rented about 4 flats in the UK during the l......”

Share on :
Mar 11,2022
Minithumbup
By: 'Sumayyah'
Mar 11,2022
0 people found
this helpful
I rented about 4 flats in the UK during the last three years with different agencies but Chase Evans was the best one honestly.. the landlord helpful and fixed any thing that needed in short time, also we don't forget how our property manager (Antonino) helped ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A very good experience with Chase Evans in my......”

Share on :
Mar 03,2022
Minithumbup
By: 'Mel'
Mar 03,2022
0 people found
this helpful
A very good experience with Chase Evans in my London property. The holder of the freehold was looking for some payments. After consulting with Domenica Pratico and Kin-Long Lee, they helped me to confirm that I was not liable for these charges and reflected that ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great customer support and care...”

Share on :
Mar 03,2022
Minithumbup
By: 'Jakub'
Mar 03,2022
0 people found
this helpful
Being with Chase Evans for the last 2 years and never had any issues or delays in my requests. From property managers to customer support I always received good service. Recently renewed my contract with guidance from Kin Lee​, who is my current renewals negotiator and ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Valerio assisted me with everything. He is a......”

Share on :
Nov 15,2021
Minithumbup
claim your profile
Valerio
By: 'Mohammed'
Nov 15,2021
0 people found
this helpful
Valerio assisted me with everything. He is an amazing agent. Everything worked out smoothly. The apartment is really nice and convenient....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Chase Evans is a cancerous plague on society...”

Share on :
Sep 26,2021
Minithumbdown
By: 'JR'
Sep 26,2021
2 people found
this helpful
They are a cancerous plague on society. When we initially look at the flat we moved in to, they smiled and acted all nice. Once we moved in and were in need of repairs / maintenance, they often ignored us or made absurd excuses as to ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“My time in. canary wharf was memorable and ma......”

Share on :
Sep 24,2021
Minithumbup
By: 'Omar'
Sep 24,2021
0 people found
this helpful
My time in. canary wharf was memorable and made easier by the help of Chase evans and their lettings and management team. Kareena Bhurosah was a great property manager and she saw to it that i could have an easy tenancy. Thank you!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“End of tenancy...”

Share on :
Sep 09,2021
Minithumbup
claim your profile
Saleem
By: 'Marta'
Sep 09,2021
0 people found
this helpful
We have been happy with the way the contract has been held through this year with Chase Evans! The team is great, in particular we would like to say a massive thank you to Saleem our agent, Tereza who helped us with our documents to ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks Sharlene! I have been in association w......”

Share on :
Sep 02,2021
Minithumbup
By: 'SK'
Sep 02,2021
0 people found
this helpful
Thanks Sharlene! I have been in association with Chasevans from the last 6 months but recently I encountered emergency on the bank holiday and Sharlene has helped me with that with the immediate response. That was really helpful! Thanks a lot for quick turnaround....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Kareena Bhurosah from East Property Managemen......”

Share on :
Jul 19,2021
Minithumbup
By: 'L C'
Jul 19,2021
0 people found
this helpful
Kareena Bhurosah from East Property Management was very helpful and went out of her way to sort out paperwork from my building management....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Valerio from Chase Evans...”

Share on :
Jun 30,2021
Minithumbup
claim your profile
Valerio
By: 'Ismail'
Jun 30,2021
1 people found
this helpful
Valerio from Chase Evans have been really helpful and professional! He helped me find a perfect flat and made the whole procedure really smooth! Great working with him!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service from agent Vaerio,Chase evans....”

Share on :
Jun 25,2021
Minithumbup
claim your profile
Valerio
By: 'Imane iraqi'
Jun 25,2021
1 people found
this helpful
Great service from agent Valerio, Chase evans, who made the renting process easier and quicker. Highly recommend for letting/renting services. Valerio was very professional and always there for any questions I had. 5/5....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A great company and team! Would recommend...”

Share on :
Jun 11,2021
Minithumbup
claim your profile
Valerio
By: 'Joe'
Jun 11,2021
1 people found
this helpful
Chase Evans have been amazing throughout. This is my 4th flat search and Chase Evans have really pulled all the stops. From house viewings to signing my tenancy agreement, I've not met another agency as good as Chase Evans. Valerio, the agent was extremely professional ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Special thanks to Valero who helped manage my......”

Share on :
May 24,2021
Minithumbup
claim your profile
Valerio
By: 'Ade'
May 24,2021
1 people found
this helpful
Special thanks to Valero who helped manage my move with complete professionalism from start to finish. He was attentive, quick to respond, easily reachable and kept me well informed throughout the whole process. Thank you to Tereza and Pete as well who were pleasant to ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Everything has been very transparent. Valerio......”

Share on :
May 18,2021
Minithumbup
claim your profile
Valerio
By: 'Panos'
May 18,2021
1 people found
this helpful
Everything has been very transparent. Valerio and Tereza have done an amazing job ensuring we are clear on the overall process and extremely happy to go the extra mile....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Valerio is one of the best property agents I ......”

Share on :
May 13,2021
Minithumbdown
claim your profile
Valerio
By: 'Gayatri Gambhir'
May 13,2021
0 people found
this helpful
Valerio is one of the best property agents I have worked with! Made the process very smooth and stress free for me E2E - Thank you so much for your work and support!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Office manager screamed at us down the phone on move in day......”

Share on :
May 10,2021
Minithumbdown
claim your profile
Peter
By: 'Kitson'
May 10,2021
0 people found
this helpful
Chase Evans manage the property we rent, the level of customer service we received was ok up until the day we moved in. On moving day there was a complete lack of co-ordination and very little help from the staff working that day. The property ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Muhammad Carr - very professional...”

Share on :
Apr 13,2021
Minithumbup
claim your profile
Muhhamad
By: 'Minerva'
Apr 13,2021
0 people found
this helpful
Muhammad Carr has always been very professional and efficent. If you decide to rent via Chase Evans, please request for Muhammad....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks Roman Radaev for being of great help!...”

Share on :
Apr 13,2021
Minithumbup
claim your profile
Roman
By: 'Alex'
Apr 13,2021
0 people found
this helpful
Thanks Roman Radaev for being of great help assisting us with sorting out various matters related to our flat in London. Professional, kind and efficient! Five stars!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:07 PM 22/03/2017 by stacey barber

Awards won by Chase Evans, London E14 4AW



Get in touch with

Chase Evans

Branch - Canary Wharf, London, E14

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn