50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 03,2020
Oct 03,2020
3
people found
this helpful
this helpful
I will try to summarise my recent experience with Winkworth (Islington).
At the beginning of September we went to see a property in Eagle Point building (Old Street Area). The viewing went really good, the Negotiator (George) was very kind and as we liked the property in less than 30 min we paid and let agreed the property.
Our moving date was the 30th of September, more than 20 days later, during that time, and since day one we have asked three simple questions:
- Does the property have fiber internet installation?
- Does the building have bike storage?
- When can the items that we don´t want be removed from the property?
The first one was never answered, the most accurate response we got was "we think so", the second one was wrongly answered that the building has not bike storage facility and we are still waiting for a response on the third one.
(FYI - The first two questions are answered on the property info document that we found when we moved in, so they were totally unaware of the characteristics of the apartment, very professional...).
Apart from these questions, during the process there was no updates, and I had to chase them on weekly basis.
On the moving date (30th) we come to the property for the check in inventory, and it was then when we realised that some aspects of the property were completely dirty (Oven, Taps, Toilet....) it was disgusting, so the first thing we did was to contact the Winkworth's Property Manger (Donna), which in a very defensive way, and without even apologising for the status of the property and the lack of hygiene (especially with the current Covid situation), said "You have not requested the property to be professionally cleaned"...
We were shocked, we reviewed the contract and as it happens with all tenancy contracts, there is a clause that specify that when you leave the apartment you must professionally clean the apartment, so we reply back to Donna and then she confirmed that apartment was professionally cleaned when the previous tenants left the apartment (all her response was in the same tone as the initial one, no apologies, all defensive, really impolite).
We replied back to her again, this time in a more serious tone, and complaining about her impoliteness but also to ask her for the proof that the apartment was professionally cleaned, because it would really surprise us if someone would say that the apartment was cleaned after looking into the photos we took, and for probably the tenth time to ask for when will they take the things that we don´t want from the property.
As you can imagine, there were no more responses, so we cleaned the apartment, as it was disgusting for us the lack of cleanliness and we have have just contacted the director of the Winkworth Islington branch, and write this review as we believe anyone thinking on hiring their services should think about it twice, regardless if you are a tenant or a landlord, but actually, if you are a landlord you have probably more to lose, as they will be talking on your behalf and I would never let someone like them to talk on my behalf.
At the beginning of September we went to see a property in Eagle Point building (Old Street Area). The viewing went really good, the Negotiator (George) was very kind and as we liked the property in less than 30 min we paid and let agreed the property.
Our moving date was the 30th of September, more than 20 days later, during that time, and since day one we have asked three simple questions:
- Does the property have fiber internet installation?
- Does the building have bike storage?
- When can the items that we don´t want be removed from the property?
The first one was never answered, the most accurate response we got was "we think so", the second one was wrongly answered that the building has not bike storage facility and we are still waiting for a response on the third one.
(FYI - The first two questions are answered on the property info document that we found when we moved in, so they were totally unaware of the characteristics of the apartment, very professional...).
Apart from these questions, during the process there was no updates, and I had to chase them on weekly basis.
On the moving date (30th) we come to the property for the check in inventory, and it was then when we realised that some aspects of the property were completely dirty (Oven, Taps, Toilet....) it was disgusting, so the first thing we did was to contact the Winkworth's Property Manger (Donna), which in a very defensive way, and without even apologising for the status of the property and the lack of hygiene (especially with the current Covid situation), said "You have not requested the property to be professionally cleaned"...
We were shocked, we reviewed the contract and as it happens with all tenancy contracts, there is a clause that specify that when you leave the apartment you must professionally clean the apartment, so we reply back to Donna and then she confirmed that apartment was professionally cleaned when the previous tenants left the apartment (all her response was in the same tone as the initial one, no apologies, all defensive, really impolite).
We replied back to her again, this time in a more serious tone, and complaining about her impoliteness but also to ask her for the proof that the apartment was professionally cleaned, because it would really surprise us if someone would say that the apartment was cleaned after looking into the photos we took, and for probably the tenth time to ask for when will they take the things that we don´t want from the property.
As you can imagine, there were no more responses, so we cleaned the apartment, as it was disgusting for us the lack of cleanliness and we have have just contacted the director of the Winkworth Islington branch, and write this review as we believe anyone thinking on hiring their services should think about it twice, regardless if you are a tenant or a landlord, but actually, if you are a landlord you have probably more to lose, as they will be talking on your behalf and I would never let someone like them to talk on my behalf.
Attachments
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Jun 2024
reviewed by 'Malia'
3rd Oct 2020
reviewed by 'Adrian'
30th May 2018
reviewed by 'Reviewer'
14th Nov 2017
reviewed by 'C.'
23rd Jun 2012
reviewed by 'Jo'
Opening Hours
Address
Winkworth
65 Upper Street
Islington,London
Greater London
N1 0NY
020 7354 2480
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £1,800 | £1,820 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 19,2024
Jun 19,2024
0
people found
this helpful
this helpful
Renting with winkworth has been the best décision I took ! The team was always available for questions and very helpful !
I highly recommend them !...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2020
Oct 03,2020
3
people found
this helpful
this helpful
I will try to summarise my recent experience with Winkworth (Islington).
At the beginning of September we went to see a property in Eagle Point building (Old Street Area). The viewing went really good, the Negotiator (George) was very kind and as we liked the ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
May 30,2018
May 30,2018
4
people found
this helpful
this helpful
Absolutely and utterly incompetent. Have dealt with them as a tenant and as a potential buyer. Wouldn't touch with a 40 foot pole....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2017
Nov 14,2017
3
people found
this helpful
this helpful
We had Winkworth as the agent letting the rental property I was moving out from. They were a nightmare. There was more than three times that they turned up for a viewing without notifying us. And had no idea about specific details about the property (...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2012
Jun 23,2012
3
people found
this helpful
this helpful
We have only been dealing with Ellie for a few days but absolutely love her. Despite her being new and us being quite complicated clients, she has bent over backwards to accommodate us. Brilliant at her job and always friendly with a pleasant approach and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2012
Jun 15,2012
5
people found
this helpful
this helpful
Kind, helpful, attentive, honest....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2012
Feb 05,2012
9
people found
this helpful
this helpful
Hi, I have rented in London for 4 years. Recently I dealt with Winkworth for a one-bedroom flat.
For the first visit, the agent came 20 minutes late. I like the flat despite a few things. So I took it and paid the initial holding deposit and ...
read full review
read full review
What agent could do to change your mind?
The agent could have been less biased towards the landlord's interests and protect the tenant. Quality of housing in London is declining as landlords do not invest in fixing the basics.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 15, 2012
View all comments
(1)
There has never actually been a Ben Smith working at this branch so I am not sure whether there has been some confusion or not but I am the director and I would like to look into your complaint further. Could you please contact me at [email protected] or on 07768 765 733 and I will take this further.
Many thanks
Ian Fraser ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
