Bristol, BS1
2.6/5, 8 reviews
38% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction

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“Agent never showed up to viewing. Drove 60 mi......”

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Oct 02,2020
Minithumbdown
By: 'Jason'
Oct 02,2020
1 people found
this helpful
Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He claimed that there were no viewings in that block today (despite my email from him 2 days ago confirming the same), and was not even remotely apologetic. Have multiple emails confirming appointment times, so find the lack of organization (or perhaps just a reluctance to get wet?) really disappointing. Long story short, would not recommend Chappell & Matthews (I certainly won't be using them), and would suggest one of the many reputable estate agents in Bristol instead (or indeed use Purple Bricks)
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Latest Reviews

View all Reviews 8
14th Jun 2024
reviewed by 'Mr'
“I was looking for a new agent and from the off Emma listened to what I was saying and was ......”
22nd Dec 2020
reviewed by 'Tyler'
“Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new ......”
2nd Oct 2020
reviewed by 'Jason'
“Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting ......”
23rd Apr 2020
reviewed by 'Caroline'
“Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare.It took them 4 months to fix the broken ......”
5th Nov 2019
reviewed by 'phoebe'
“Thank you chapell and matthews, thank you Phoebe!!Although we faced two tenants dropping out, Phoebe was dedicated and patient ......”
29th Oct 2019
reviewed by 'Caren'
“Bristol Property Management CentreVery poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Chappell & Matthews
Unit 1 Cathedral Walk
Bristol
North Somerset
BS1 5LW
0117 946 6236

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £250,000 £250,000
Lettings 100% 67% £750 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 2 2 0 0 0 0 0 1
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“Great Job - Thanks...”

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Jun 14,2024
Minithumbup
By: 'Mr'
Jun 14,2024
0 people found
this helpful
I was looking for a new agent and from the off Emma listened to what I was saying and was quick to reply on everything + great to chat with, she also made a nice cuppa tea. All the paper work was quick and efficient and ...
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“Dealing with Dominic from Chappel and Matthew......”

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Dec 22,2020
Minithumbup
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Dominic
By: 'Tyler'
Dec 22,2020
0 people found
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Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly appreciated....
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“Agent never showed up to viewing. Drove 60 mi......”

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Oct 02,2020
Minithumbdown
By: 'Jason'
Oct 02,2020
1 people found
this helpful
Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He ...
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“Do not use this estate agent!...”

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Apr 23,2020
Minithumbdown
By: 'Caroline'
Apr 23,2020
2 people found
this helpful
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to ...
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“Thank you chapell and matthews, thank you Pho......”

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Nov 05,2019
Minithumbup
By: 'phoebe'
Nov 05,2019
0 people found
this helpful
Thank you chapell and matthews, thank you Phoebe!! Although we faced two tenants dropping out, Phoebe was dedicated and patient and very professional, very responsive and helpful. we are happily moved into the property!...
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“Bristol Property Management CentreVery poor......”

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Oct 29,2019
Minithumbdown
By: 'Caren'
Oct 29,2019
0 people found
this helpful
Bristol Property Management Centre Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a response...
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“At first seemed really helpful, replaced the carpet and mattress ......”

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Sep 14,2013
Minithumbdown
By: 'Emma'
Sep 14,2013
0 people found
this helpful
At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off ...
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What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.
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“We used C&M 'Full Management Service' while abroad. When ......”

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Sep 22,2011
Minithumbdown
By: 'Lynne'
Sep 22,2011
0 people found
this helpful
We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :- - collecting the rent ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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