100% lettings valuation accuracy
80% lettings fee satisfaction
Sep 29,2020
Sep 29,2020
0
people found
this helpful
this helpful
If you're looking for a un-responsive, un-professional agency to let your property through, you have found the correct place.
Me and my partner had been interested in viewing at property in Croydon which on Thursday we have made an initial call to register our interest, to which no one in the 'team' was available and had been promised a call back, which never happened.
The following day we tried agin multiple times at different times in the day, which again the lettings team were all on 'calls' or 'appointments'. We had asked to speak with the lettings manger Brad, which we had been assured would give a call back the same day... of course, this never happened.
Day three we tried again on Saturday to book a viewing, again with a number of calls in the day to their offices to which again we had been promised a call back by Brad the lettings manger to book a viewing. Unfortunately Brad cannot even 'manage' to dial phone let alone manage a lettings department as it came to the end of the day on Saturday and after been spoken to in a dismissive tone by various colleges from other branches again we had not been able to reach the lettings team.
We again tried to contact the offices on Monday to which we had finally got through to Brad, to book a viewing in for today.
We then receive a call this morning to inform us the proeprty we had tried 5 days to book in to view had now been taken as a deposit had been placed.
To me, it seems very convenient for our calls to be ignored and then be told the proeprty has been taken.
I feel the reason behind this could be due to discrimination towards me and my partner either relating to our jobs, race or age.
Please landlords, if you wish to rent your property and want to have a good relationship with your tenants, DO NOT USE Haart estate agents, and to all tenants, if you wish to view a property do not get your hopes up and have the persistence to perceiver to get your viewing as it could take 5 days plus.
Me and my partner had been interested in viewing at property in Croydon which on Thursday we have made an initial call to register our interest, to which no one in the 'team' was available and had been promised a call back, which never happened.
The following day we tried agin multiple times at different times in the day, which again the lettings team were all on 'calls' or 'appointments'. We had asked to speak with the lettings manger Brad, which we had been assured would give a call back the same day... of course, this never happened.
Day three we tried again on Saturday to book a viewing, again with a number of calls in the day to their offices to which again we had been promised a call back by Brad the lettings manger to book a viewing. Unfortunately Brad cannot even 'manage' to dial phone let alone manage a lettings department as it came to the end of the day on Saturday and after been spoken to in a dismissive tone by various colleges from other branches again we had not been able to reach the lettings team.
We again tried to contact the offices on Monday to which we had finally got through to Brad, to book a viewing in for today.
We then receive a call this morning to inform us the proeprty we had tried 5 days to book in to view had now been taken as a deposit had been placed.
To me, it seems very convenient for our calls to be ignored and then be told the proeprty has been taken.
I feel the reason behind this could be due to discrimination towards me and my partner either relating to our jobs, race or age.
Please landlords, if you wish to rent your property and want to have a good relationship with your tenants, DO NOT USE Haart estate agents, and to all tenants, if you wish to view a property do not get your hopes up and have the persistence to perceiver to get your viewing as it could take 5 days plus.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Nov 2023
reviewed by 'Felix'
22nd Feb 2023
reviewed by 'Valentina'
9th Feb 2023
reviewed by 'rogerio'
6th Sep 2022
reviewed by 'Odane'
6th Jun 2022
reviewed by 'Sreekanth'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 80% | £700 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 4 | 6 | 9 | 0 | 7 | 1 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 05,2024
Aug 05,2024
2
people found
this helpful
this helpful
Ellie,thank you for your professionalism and your responsiveness were commendable,we are grateful for your assistance and highly satisfied with the service you provided in renting our home.Thank you haart(Ellie)for making this experience a positive one for us!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2024
View all comments
(1)
Good job Ellie ...
Nov 08,2023
Nov 08,2023
0
people found
this helpful
this helpful
I met Ellie,she was so cool, she walked me through the whole process to secure the apartment. From viewing to references, it was seamless services from her....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2023
Feb 22,2023
0
people found
this helpful
this helpful
Kyle is an exellent, professional and friendly real estate agent!!We got all answers and explanations. We were impressed with the communication I would never hesitate to recommend Kyle to anyone.
Thanl you, Kyle!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09,2023
Feb 09,2023
0
people found
this helpful
this helpful
Outstanding professional service from Ellie.
Ellie supported us every step of the way and through all processing. Her was clear when communicating with us throughout the process with prompt responses and resolutions to our queries. We cannot thank Ellie and her manager enough and we ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2022
Sep 06,2022
0
people found
this helpful
this helpful
Had a great experience sorting out matter with Ellie from Haart. She took care of business very well and she made it out to be as smooth as possible. Very patient I must say....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2022
Jun 06,2022
0
people found
this helpful
this helpful
I would never recommend Haart lettings as I had a very bad experience with them. I paid holding deposit to Haart for a flat for letting in Croydon but had the toughest time to get back my money as the deal didn’t go through. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2021
Jul 28,2021
1
people found
this helpful
this helpful
Incredibly slow responding to issues (e.g. 120+ days to change an intercom handset as intercom not working, requiring regular chasing). Generally unhelpful, and explanations stretch credibility (blaming delays on covid and contractors, which contractors deny)....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2021
Jan 07,2021
0
people found
this helpful
this helpful
After having several estate agents trying to sell my property and failing..... I called in Haart and Melvin Rocha was my designated estate agent - who was absolutely brilliant! He sold my property as promised and never let me down. He was friendly ,caring and 100% ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2020
Oct 04,2020
0
people found
this helpful
this helpful
We have had the most professional of relationships with Brad & his team at Haarts, Croydon.
From the offing, from finding the correct tenants to empathetic helpful communications at every stage (and there are many!), has been a breath of fresh air! This was in total ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29,2020
Sep 29,2020
0
people found
this helpful
this helpful
If you're looking for a un-responsive, un-professional agency to let your property through, you have found the correct place.
Me and my partner had been interested in viewing at property in Croydon which on Thursday we have made an initial call to register our interest, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14,2019
Sep 14,2019
0
people found
this helpful
this helpful
Unprofessional and discriminative. I have contacted Haart Croydon requesting a viewing of the property. They seem to doubt whether 'I am serious'. I was promised to be called back. That did not happen so far. I have called two more times... my impression is that ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04,2018
Jun 04,2018
0
people found
this helpful
this helpful
My experience with the Croydon team has been nothing but exceptional. They got me the best price for my house. It is very stressful buying and selling, I got nothing but kindness and helpfullness from them especially Lucy Cleaver who was very patient and understanding ...
read full review
read full review
Comment on agent fees
The agency fees I thought were very competitive and good.
Was this helpful?
Yes
Yes
Jan 27,2018
Jan 27,2018
1
people found
this helpful
this helpful
Appalling service when we let our house through the South Croydon Office. Used the Full Management Service which was expensive but we thought would be useful as we were moving abroad. Returned to find Haart had not carried out a final check out, the tenants ...
read full review
read full review
Comment on agent fees
Very expensive fees for dreadful service
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Sep 27,2017
Sep 27,2017
2
people found
this helpful
this helpful
Possibly the worst experience selling our home*. Completely unprofessional and tried to make us lower the price after 1 week. It was like dealing with a child and he was completely unsympathetic and unprofessional. Things only improved once his managed took over and managed to sell ...
read full review
read full review
Comment on agent fees
High but now they are being priced out by much better agents
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
May 18,2017
May 18,2017
1
people found
this helpful
this helpful
Unprofessional! I would never use Haart again out due to their lack of communication, care and general attitude towards customers....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Feb 15,2017
Feb 15,2017
0
people found
this helpful
this helpful
After having a bad experience with Barnard Marcus in Croydon, I instructed Haart to sell my one bedroom flat. I found their service excellent and thorough and very helpful throughout the process....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 16, 2017
View all comments
(1)
Hi Lauren,
Thank you for your kind review of our Croydon branch, we're pleased to hear you received an excellent service and that they were also very helpful throughout. We will pass this feedback on.
Regards
Ross ...
Jan 31,2017
Jan 31,2017
0
people found
this helpful
this helpful
Having had 2 rather unprofessional estate agents in Croydon attempt to sell one of my properties last year, I thought I would look further and telephoned Haart. Phone was answered by a gentleman named Richard in letting. I asked to be transferred to sales at which ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31, 2017
View all comments
(1)
Hi RA,
We're very sorry to hear about this. Please email in to [email protected] so we can investigate why this happened.
Regards
Ross | haart CX team ...
Nov 24,2016
Nov 24,2016
0
people found
this helpful
this helpful
We would like to highly recommend Haart for their professional and helpful service. The staff was pleasant, courteous, efficient and very interested to help us. Thanks to them, we found a lovely house to rent, with the features that we wanted....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24, 2016
View all comments
(1)
Hi Sam & Rob,
Thank you for your kind review of our Croydon branch. We're pleased to hear they delivered a helpful service and were pleasant, courteous and efficient. We will pass this feedback on to the branch,
Regards
Ross ...
Oct 27,2016
Oct 27,2016
0
people found
this helpful
this helpful
I have viewed many properties, but Anthony Slade is one of the best sales negotiators I have ever met in my life. With excellent customers service skills, works on own initiative and excellent sales Negotiator always kept me updated! Anthony showed us a property even ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27, 2016
View all comments
(2)
Also would like to add Anthony Slade Managed/took charge everything well. ...
Sep 05,2016
Sep 05,2016
0
people found
this helpful
this helpful
I would like to highlight the tireless effort of Adam Collier (Manager, South Croydon branch) in his endeavours in the matter of my property sale. Always contactable, and always keeping me updated and instilling confidence during the sometimes stressful process. I would also like to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05, 2016
View all comments
(1)
Hi Alex,
Thank you for your kind review of our Croydon branch. We're happy to hear they provided an impressive service and that they were always contactable. We will pass this feedback on.
Regards
Ross ...
Aug 01,2016
Aug 01,2016
0
people found
this helpful
this helpful
Excellent and highly professional service throughout the process. The members of staff at this branch were were knowledgeable and willing to go the extra mile to help....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Aug 01, 2016
View all comments
(1)
Hi MG,
Thank you for your review of our Croydon branch, we're pleased to hear you received a highly professional service throughout.
Regards,
Ross ...
Jul 26,2016
Jul 26,2016
0
people found
this helpful
this helpful
Yvonne was very good at trying to move the vsale along. In our case that wasn't very easy because our buyers solicitors and the solicitors dealing with our sale were very bad. She would contact all parties in the chain to make sure everything was ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 26, 2016
View all comments
(1)
Hi Nana,
Thank you for your review of our Croydon branch. We're pleased you received an honest and quick service throughout. We will pass this feedback on.
Regards
Ross ...
Jul 11,2016
Jul 11,2016
0
people found
this helpful
this helpful
I just wanted to say a big thank you to Jordan for firstly helping us negotiate our offer on what is now our first property to having the offer accepted by maintaining what is clearly a good relationship with the previous homeowner.
I want to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11, 2016
View all comments
(1)
Hi Liz,
Thank you very much for the review, we're pleased you had a positive experience with us, we will pass this feedback on.
Regards,
Ross ...
Jun 21,2016
Jun 21,2016
0
people found
this helpful
this helpful
Purchase went through very quickly, and all of my questions were answered swiftly. I am a first time buyer so a lot of the process were things that I was not certain of, so it was helpful to have a group of people who were ...
read full review
read full review
Comment on agent fees
With the support I received the fees were something I was happy with
Was this helpful?
Yes
Yes
Jun 16,2016
Jun 16,2016
0
people found
this helpful
this helpful
Reece provided excellent service. He was attentive, provided regular updates and no matter how many times I called him he would take my call of if busy call me back.
In the last week or so before we exchanged he was excellent at continuing to ...
read full review
read full review
Comment on agent fees
Not Seller but Buyer.
Was this helpful?
Yes
Yes
Mar 26,2014
Mar 26,2014
2
people found
this helpful
this helpful
The tenant Haart put in my property used a fake identity, fake job reference and fake previous landlord reference and still managed to pass Haart's reference and credit checks. The tenant paid no rent once they had the keys, sublet the property by letting each ...
read full review
read full review
What agent could do to change your mind?
The agent was sympathetic but there was nothing they could really do once the tenant got in. They need to use a different company for referencing and have far stricter checks. I feel I should have received a full refund of fees paid, but still had to pay commission on the first rent received.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 02, 2014
View all comments
(1)
Thanks RC, I am happy to say that we have since changed the referencing company, We were very unfortunate to have a tenant provide false information and manage to squeeze through our checks. We know this does happen in our industry but this was the first and only time that something like this has happened through the Croydon office and I hope nothing like this will happen again. I do hope in the future we have the opportunity to work together and prove that this was a horrible one off. Thanks ...
Aug 31,2012
Aug 31,2012
9
people found
this helpful
this helpful
Recently went through Haart's to rent a flat. At first they seemed helpful and friendly, then once the holding fee was paid they couldn't have cared less. Eventually all reference checks were completed and i was contacted to settle my outstanding payment. Again they were ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11, 2013
View all comments
(1)
I am thinking of using them to let my house , but after reading this comment i have to think twice now ...
Jul 11,2012
Jul 11,2012
1
people found
this helpful
this helpful
I recently sold my flat with Haart of Croydon and I must say Ricky, Maxine and Perry were an absolute pleasure to deal with. The team were effcient, friendly and supportive at all stages of the process. It really does make a difference to have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 04,2012
Jul 04,2012
0
people found
this helpful
this helpful
It was my first time renting my property out as a landlord and as a result I was quite nervous and unsure of the process. I dealt with Arun, Ben, Ria and Sylwia all of which were extremely understanding, friendly and helpful and made the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 04,2012
Jul 04,2012
0
people found
this helpful
this helpful
Arran found me a tenant in no time at all and was very helpful in setting up the tenancy. he gave me a very good deal as well which pursuaded me to switch from another estate agency to Haart.
He is definitely an asset to ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
