97% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction
Sep 28,2020
Sep 28,2020
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Disgusting treatment from the staff at the Wombwell branch who have failed to oversee a sale of a property. They cannot be bothered to go to a property to meet a surveyor, to carry out a valuation, therefore jeopardising the sale of it.
I have bought over 30 properties and never once have I ever known an estate agent so unprofessional that I am forced to have to contact the vendor and advise them of what is not happening regarding the sale of the property. I even offered to collect the keys and meet the surveyor myself, but no as I can’t be trusted in case I squat in the house and also offered to collect the agent from her Wombwell branch (given there is only 2 branches) to the property as she cannot drive and take her back to the office, but no that isn’t acceptable either. I have provided so many solutions just to be turned down on every one of them. I am totally disgusted and reviewing whether just to walk away from purchasing?
I have bought over 30 properties and never once have I ever known an estate agent so unprofessional that I am forced to have to contact the vendor and advise them of what is not happening regarding the sale of the property. I even offered to collect the keys and meet the surveyor myself, but no as I can’t be trusted in case I squat in the house and also offered to collect the agent from her Wombwell branch (given there is only 2 branches) to the property as she cannot drive and take her back to the office, but no that isn’t acceptable either. I have provided so many solutions just to be turned down on every one of them. I am totally disgusted and reviewing whether just to walk away from purchasing?
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Oct 09, 2020
I wouldn't want to take your opinion away, you have the right to say what you want. We are just trying to represent ourselves fairly in this situation.You are purchasing a rented property, unfortunately for all concerned in this situation the tenants have their rights, it was their home and they cancelled the surveyor, which again was out of our control. No agent would have been able to force entry to someone else's home for a survey. I believe the delay has also been down to the surveyors changing the dates and pushing this back, it was originally booked in for today 9th October. Please understand that we are trying to help all sides get the sale through and we don't actually get paid until the property completes.
Oct 09, 2020
I am entitled to my opinion, so please respect that. Had you not left it down to the tenants to organise the valuation, it would have been organised at the beginning of September, but no, we are having to wait until Monday 12 October when the valuer will actually carry out their job what they have been paid to do. I have spoken with many other leading estate agents who have informed me they would have overseen every stage of the sale of the property and definitely not left it down to the tenant to organise. Oct 08, 2020
I'm sorry you feel we have let you down in this case. I believe the surveyor refused to collect the keys from the office because it was 6 miles from the property. Whilst this is normal practise and every other surveyor has collected keys from the selling agent, we did offer to meet the surveyor at the property however we asked for a time to meet them and was given a time frame of 9am-2pm. We couldn’t have had a member of staff at the property waiting for a surveyor to turn up.I am also aware you offered to collect the keys from our office but we cannot release these keys without our vendors permission, I know that you have offered to collect a member of my staff who can’t drive to take her to the property to meet the surveyor however during Covid we don't feel this would be a suitable option.
I do understand your frustrations in this matter however I believe we at Beecroft Estates are not to blame. We have tried contacting the vendor who lives 3.5 hours away from the property so of course this would be a long journey for him to take.
Since this review and the conversations we have had, the surveyors have now given a 2 hours time slot which we are happy to accommodate. We feel we give our clients the best possible service and go above and beyond, I would hope now that you have a satisfactory resolve that you amend this review and give us the credit we deserve.
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Beecroft Estates
4-8 Park Street
Wombwell,Barnsley
South Yorkshire
S73 0DJ
01226 340110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 100% | £50,000 | £550,000 |
| Lettings | 96% | 97% | £350 | £2,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 57 | 2 | 140 | 18 | 30 | 1 | 26 | 1 | 11 | 3 |
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Gareth is a great lettings property manager with great customer service skills and a polite, professional manner.
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Nov 21,2022
Nov 21,2022
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I have never dealt without someone so rude and heartless!! Shameful behaviour, no people skills or compassion. Read the other reviews and all I can assume is they are asked for and not earned. I will do not recommend this agent!...
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Nov 22, 2022
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Hi Mr Brown,
I had called in to try find a property for my brother. Gareth was very rude and not interested in trying to help. He kept saying look on rightmove, look online. Which I had, when I tried to explain the personal situation he said he couldnt help. I wasnt even able to fully explain the situation. What has happened to basic customer service and compassion? I called many agents who were not able to help but where still excellent in the customer service delivered. His behaviour leads m ...
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Once again Olivia many thanks 🥂🥂🥂🥂...
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Never in my life have I experienced such bad service and property management and also sides with landlord when they know they are in the wrong...
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Mar 27,2022
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They've made sure there's been no issues at all, taking the stress out of a busy period. Always been quick to respond too!...
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Gareth sorted everything within two days of applying for the property to arranging when to pick up the keys. Friendly and professional...
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Mar 24,2022
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Leah and Sophie have been brilliant throughout the whole process and have really gone above and beyond! Can’t wait to get my keys and move into my own place soon! Thank you both- this wouldn’t have been possible without all your extra help!...
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I have just moved to Wombwell and Gareth Carey has provided an excellent customer service. Thanks Beecroft for the friendly and helpful team. I loved it all. ?
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Beecroft and Danny have been brilliant in my 7 years as a tenant at Gatehouse Court. Issues such as maintenance and repairs have always been resolved very quickly and communication has been top.
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I have had a good tenancy with Beecrofts, they have been a very helpful team. Easy to talk to a and prepared to help whenever they can....
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Feb 23,2022
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Feb 23,2022
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Had an excellent customer service and the house is so good . Nicely maintained and in affordable price. I take this opportunity to thank Beecroft estates for the wonderful job....
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Feb 11,2022
Feb 11,2022
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I would like to say a tremendous gratitude to the entire team of BEECROFT, who supported me through out the journey of finding a home. Here I would like to say a big thanks to EMMA STONE , who guide me through out the paper work. ...
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Feb 01,2022
Feb 01,2022
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amazing experience
cannot recommend Danny Bristow enough, he is just amazing! always so helpful and efficient at his job! a real credit to Beecrofts....
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Jan 26,2022
Jan 26,2022
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I had a very good experience with beecroft estates...
I am highly reccomend to all those who need assistance to find out their property......
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Jan 23,2022
Jan 23,2022
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I moved in to a property in November. I went to view the property on the Friday and I received the keys on the following Tuesday.
Was a very quick process and couldn’t thank Danny enough for everything he did for me. He went ...
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Dec 21,2021
Dec 21,2021
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Olivia has been brilliant during the process of getting my new tenants in, she’s pro-active when dealing with any situation that’s comes her way which is quite refreshing....
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Landlord Fees
Tenant Management Service
12% (inc. VAT), On Completion (Fees are negotiable)Referencing and affordability checks on a prospective tenant
Collect and remit initial month’s rent received
Pursue non-payment of rent and provide advice on rent arrears actions
Deduct commission and other works
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
Tenancy agreement and initial paperwork
Deduct any pre-tenancy invoices.
Vendor Fees
Overall Fees
£1500 (inc. VAT), On Completion (Fees are not negotiable)We offer a fee of £995.00 plus VAT (£1194.00) if you pay within 14 days of putting your property on the market or you can take the NO SALE NO FEE option which is 1% plus VAT - minimum fee £1250 plus VAT (£1500.00)
Last updated on 20/09/2021, 10:54 AM by Jeff Brown - Lettings ManagerTenant Fees
Overall Fees
£50 (inc. VAT), On Completionhttps://www.beecroftestates.co.uk/our-fees.html
All fee's listed here
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beecroftestates.co.uk/Complaints-Procedure.pdf
Last updated at 2:50 PM 15/12/2021 by
Best Letting Agent in Barnsley 
You should have ensured that the Tenants made the appointment with the Surveyor/Valuer instead of just giving them a telephone number. I have been made aware the Tenant was reluctant to move and wanted to make any viewings etc awkward as possible. I also made the Wombwell branch aware of this at the time of the viewing of what we had experienced.
With regards to me offering several solutions, I did ask you to contact the Vendor and obtain his permission for me to collect the keys from your office and wait at the house for the Surveyor and I would have provided video evidence of me locking up the house after the Surveyor had left. There was no response to my request from you.
Also, no one asked you to force entry on the Tenants. I do believe you are not understanding what I am trying to say, whereby Beecroft Agency should have ensured that a definite date and time was set, not just take the Tenants word for it. You failed to follow up with the Surveyor on this.
I do believe on this sale that your attention wasn't 100% and going forward, I hope it is now. I have always responded immediately to any emails I have received from Beecroft Agency and have acted swiftly.
Thank you.