Doorsteps.co.uk
Mayfair, Harrow, HA3
3.8/5, 119 reviews
69% recommended
76% sales valuation accuracy
83% sales fee satisfaction

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“I was looking to buy somewhere having already......”

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Sep 26,2020
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By: 'Jordan'
Sep 26,2020
1 people found
this helpful
I was looking to buy somewhere having already sold our house, we saw a new house advertised on Rightmove, and instantly loved it, we booked a viewing through the clunky doorsteps website, it was so awful on my phone, I had to end up doing it on my laptop. (not the end of the world) I was given a few days and times to select our preferred viewing slot and we chose the soonest one offered (about 5 days time). All was going smoothly, we turned up to the viewing the vendor was lovely and helpful about the house, but she had said that there had been a number of viewings and offers before our viewing. We were shocked at the the the thought, that we might have lost out on the house before even viewing it, despite choosing the earliest date to view. Anyway we loved the house and we offered on it and it was accepted. The offer process on the doorsteps was absolutely fine. We all the paperwork was sent out straight away, which we returned the same day and the calls starting coming in about solicitor referral's, mortgage brokers etc. All great. I agreed to have a chat with their broker, despite having my own, they went onto offer me a a better deal, amazing. I checked with my broker, who is a friend of mine who subsequently sent me proof that the deal they had offered didn't exist on the open market. This didn't put us off too much, we just carried on with our broker. We sent an email into a general email address with some questions about the vendors position and the house. When I didn't get a response 2 days later, I called and was asked to send my email to another general email address, I did so. Nearly a week later, and no response I chased again to be told, "apologies the vendor is away, I will chase now for you" Aout half an hour later I got an email from "account manager advising that since out offer had been accepted a week ago, the vendor had completed a number of other viewings and the had received alternative, higher offers and was I happy to increase my offer my about £8k. Firstly I don't think this acceptable. How was the vendor away and not able to respond to my questions, but still doing viewings on her house, the house was showing as Sold stc on line, why were viewings still being carried out? The lack of personal touch or empathy from the agent was poor. Based on this, we got a horrible sour taste about this house and decided not only to decline their invite to increase our offer put actually we were going to pull our original offer too.


I am of course prepared to accept the vendor could be partly to lame for this poor service, communication and outcome. But I am confident this situation would have managed far better had it on with an high street agent. This experience has well and truly out me off buying or selling through an online agent in the future.
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Latest Reviews

View all Reviews 119
21st Nov 2022
reviewed by 'Rose'
“This company is FRAUDULENT.. do not use them!! I have been chasing this company to get back £600 I paid for ......”
28th Apr 2022
reviewed by 'Sharna Johnson'
“If only I could give 0 stars I would. I had 2 properties listed with doorsteps and paid for the most expensive ......”
18th Oct 2021
reviewed by 'Marek'
“THIS IS A FRAUDULENT COMPANY. STAY AWAY!!!I have paid them over £600 for conveyancing services which seemed like a very ......”
3rd Sep 2021
reviewed by 'Sadly Broke'
“I used Doorsteps to sell our rental property. I had some experience with another online agency but decided to give ......”
30th Aug 2021
reviewed by 'Bailey'
“Terrible !!!!Did not get anywhere with our interest in viewing a property. We could have made a good offer for ......”
30th Aug 2021
reviewed by 'Bailey'
“Terrible !!!!Did not get anywhere with our interest in viewing a property. We could have made a good offer for ......”
Opening Hours
  • Monday: 00:15 - 23:45
  • Tuesday: 00:15 - 23:45
  • Wednesday: 00:15 - 23:45
  • Thursday: 00:15 - 23:45
  • Friday: 00:15 - 23:45
  • Saturday: 00:15 - 23:45
  • Sunday: 00:15 - 23:45
Address

Doorsteps.co.uk
W&N Building, Whitefriars Avenue
Harrow
Greater London
HA3 5RN
0208 012 8566

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 83% £21,000 £1,400,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 0 78 15 0 4 1 17
Areas covered
  • UK - NATIONWIDE
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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TPOS Sales TPOS Lettings TPOS
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“This company is FRAUDULENT.. do not use them!......”

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Nov 21,2022
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LORIDA
By: 'Rose'
Nov 21,2022
2 people found
this helpful
This company is FRAUDULENT.. do not use them!! I have been chasing this company to get back £600 I paid for conveyance for the sale of my property. The conveyance team never called me or emailed me about the sale. I have called and email. Left ...
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“Waste of money and waste of time...”

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Apr 28,2022
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By: 'Sharna Johnson'
Apr 28,2022
1 people found
this helpful
If only I could give 0 stars I would. I had 2 properties listed with doorsteps and paid for the most expensive package for both which in total came to nearly 2K. What a mistake I made and if only I could rewind time I would. There ...
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“THIS IS A FRAUDULENT COMPANY. STAY AWAY!!!I ......”

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Oct 18,2021
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By: 'Marek'
Oct 18,2021
3 people found
this helpful
THIS IS A FRAUDULENT COMPANY. STAY AWAY!!! I have paid them over £600 for conveyancing services which seemed like a very good price. In 6 weeks they were not able to produce even a draft of the contract and were lying to my buyer about me not ...
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“I used Doorsteps to sell our rental property.......”

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Sep 03,2021
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By: 'Sadly Broke'
Sep 03,2021
0 people found
this helpful
I used Doorsteps to sell our rental property. I had some experience with another online agency but decided to give them a shot as they were the cheapest. I have 3 major issues with Doorsteps: 1. As they are an online agency, I expected their website to ...
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“Terrible !!!!Did not get anywhere with our i......”

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Aug 30,2021
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By: 'Bailey'
Aug 30,2021
1 people found
this helpful
Terrible !!!! Did not get anywhere with our interest in viewing a property. We could have made a good offer for the owner? Shame all round!...
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“Terrible !!!!Did not get anywhere with our i......”

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Aug 30,2021
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By: 'Bailey'
Aug 30,2021
0 people found
this helpful
Terrible !!!! Did not get anywhere with our interest in viewing a property. We could have made a good offer for the owner? Shame all round!...
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“?WARNING CONVEYANCING REFUSE REFUND?...”

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Mar 04,2021
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By: 'John'
Mar 04,2021
6 people found
this helpful
3 minutes ago Buyer still homeless 26/022021 My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email ...
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“Buyer still homeless does doorstep really care .......”

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Feb 12,2021
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By: 'John'
Feb 12,2021
2 people found
this helpful
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email stating that the Internet model ...
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“Great service & amazing price, well done sold......”

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Jan 28,2021
Minithumbup
By: 'Colin'
Jan 28,2021
0 people found
this helpful
Great service & amazing price, well done sold two properties for £99 each saved £3300 on one alone, very pleased...
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“Best decision to go with Doorsteps!...”

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Jan 25,2021
Minithumbup
By: 'Jade'
Jan 25,2021
1 people found
this helpful
We decided to put our house up for sale with not much hassle from Doorsteps. We agreed to go with the £499 package as we wanted professional photos and a floorplan. Experianced a bit of mis-communication with arranging the photographer but it was quickly rectified which ...
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“The experience at Doorsteps has been fantasti......”

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Jan 25,2021
Minithumbup
By: 'KP'
Jan 25,2021
0 people found
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The experience at Doorsteps has been fantastic. Very good service. In particular, the £599 package. Conveyancing is very good too....
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“My name is xxxxxxxxxxxxxxxxxxxxxx you recentl......”

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Jan 22,2021
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By: 'John'
Jan 22,2021
1 people found
this helpful
My name is xxxxxxxxxxxxxxxxxxxxxx you recently acted as my estate agent to sell my house. Once receiving an offer from my home, you phone me several times and email me to arrange conveyancing. Nevertheless, I did send you an email stating that the Internet model ...
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“Unprofessional and uncontactable...”

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Jan 20,2021
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Ashkay
By: 'KJ'
Jan 20,2021
2 people found
this helpful
The CEO of this company, Akshay Ruparelia actually blackmailed us. He refused to refund us until we removed our negative review on Google. Of course we have now put it back online as we really must warn others not to use this joke of a ...
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By: John McGrory
Jan 20, 2021
View all comments (1)
Great review very accurate as I am going through the same scenario my buyer has sold their home and waiting for doorsteps conveyancing firm to act, leaving young family homeless with 2 young children. Unbelievable now I know why they required to be paid upfront. ...

“Awful and incompetent. See Google reviews for......”

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Jan 14,2021
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By: 'Awful'
Jan 14,2021
0 people found
this helpful
Awful and incompetent. See Google reviews for more details. Poor systems, ignore contact and viewing requests and can't contact to arrange viewings....
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“Horrible service and seem quite dodgy. If you......”

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Dec 18,2020
Minithumbdown
By: 'Daniel'
Dec 18,2020
1 people found
this helpful
Horrible service and seem quite dodgy. If you're dealing with someone on WhatsApp named -A watch out for this person, they seem like a scammer and very unprofessional. I had to cancel a viewing as I ended up accepting an offer on another property and ...
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“Excellent...”

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Dec 02,2020
Minithumbup
By: 'Karen'
Dec 02,2020
0 people found
this helpful
Very easy to use and manage portal - will certainly recommend them to friends and family. Will definitely use them again, excellent value for money....
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“They were brilliant!...”

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Nov 30,2020
Minithumbup
By: 'Susanna'
Nov 30,2020
0 people found
this helpful
They were brilliant! Efficient, great value for money and very hepful and supportive. The photographs actually looked like our house and the description was consise and accurate....
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“Would use again...”

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Nov 19,2020
Minithumbup
By: 'Richard'
Nov 19,2020
0 people found
this helpful
We were pretty impressed and we'd use them again next time for sure. The up front costs and no commission is the biggest draw. The listings they did for Rightmove and zoopla were excellent. Well thought out photos, good description and it jumped out. Only ...
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“Good but online system needs improvements...”

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Nov 19,2020
Minithumbdown
By: 'Sarah'
Nov 19,2020
0 people found
this helpful
Was quite difficult to speak to someone/the same person when timescales were tight. Was great being able to contact the seller directly but some things would have been easier to speak about with an agent and seemed the agent didn't know much about the ...
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“No communication- no information- difficult t......”

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Sep 28,2020
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By: 'James'
Sep 28,2020
0 people found
this helpful
No communication- no information- difficult to contact- please stop trading you have affected my life in the worst possible way. If I could take you to court I would. You are dreadful people....
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“I used Doorsteps.co.uk to sell my house....”

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Sep 28,2020
Minithumbup
By: 'Tatiana'
Sep 28,2020
0 people found
this helpful
I used Doorsteps.co.uk to sell my house. This was the best solution for me. The communication and the process is seamless. Thoroughly recommend this option for anyone selling their home....
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“Poor service...”

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Sep 28,2020
Minithumbdown
By: 'Caroline'
Sep 28,2020
0 people found
this helpful
We tried to communicate with the agency after we had had a viewing of one of their properties, but spoke to someone who had trouble finding details of the property concerned and couldn't answer some simple questions on the room sizes on the plans Doorsteps ...
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“I was looking to buy somewhere having already......”

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Sep 26,2020
Minithumbdown
By: 'Jordan'
Sep 26,2020
1 people found
this helpful
I was looking to buy somewhere having already sold our house, we saw a new house advertised on Rightmove, and instantly loved it, we booked a viewing through the clunky doorsteps website, it was so awful on my phone, I had to end up doing ...
read full review
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“I have contacted you 4 times now to remove th......”

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Sep 25,2020
Minithumbdown
By: 'Josephine'
Sep 25,2020
1 people found
this helpful
I have contacted you 4 times now to remove the for sale sign and you tell me to email someone else. I had a text to say that I could remove it myself if it was easier for me. Are you having a laugh. I am ...
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“Why pay 1.5-2% to an estage agent??...”

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Sep 23,2020
Minithumbup
By: 'JONATHAN'
Sep 23,2020
1 people found
this helpful
Its a far better option than paying 1.5% to an estate agent. Provided you are prepared to do your own viewings and virtually manage the process yourself. Why would you pay an estate agent £2-£4k when you can do it through doorsteps for £455 (price i ...
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“You get what you pay for!...”

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Sep 23,2020
Minithumbdown
By: 'Lynda'
Sep 23,2020
0 people found
this helpful
I have used Doorsteps to try and sell a property. Pros: Quick to list property and get it on the property portals Staff are pleasant on the phone (when you eventually get through to them) Cheap option if you don't mind doing the viewings yourself ...
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“Simple, cost-effective, property marketing so......”

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Sep 23,2020
Minithumbup
By: 'Paul'
Sep 23,2020
0 people found
this helpful
Simple, cost-effective, property marketing solution for those who are happy to be a bit more involved in the process and don't wish to give way nearly 2% of their property value....
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“For a low cost online agent Initially i wasn'......”

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Sep 23,2020
Minithumbup
By: 'Laura'
Sep 23,2020
0 people found
this helpful
For a low cost online agent Initially i wasn't entirely sure what to expect. However I was pleasantly surprised. Although I seemed to have difficulty speaking to the account management team by phone ( partly due to the increased sales volumes due to stamp duty holiday ...
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“Definitely worth using for the savings alone...”

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Aug 27,2020
Minithumbup
By: 'Lex'
Aug 27,2020
1 people found
this helpful
Initially Doorsteps were really helpful and it was easy to start the process. However there were small errors e.g our advert types were incorrect and our floor plan wasn't shown online. These issues were rectified but it was difficult to get hold of Doorsteps ...
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“I really have mixed feelings about Doorsteps.......”

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Aug 17,2020
Minithumbdown
By: 'KEITH'
Aug 17,2020
2 people found
this helpful
I really have mixed feelings about Doorsteps. In one sense, I really like it, especially the price, but in another sense, it is so rough around the edges, in so many areas. They really need to introduce a more premium package which gives a great ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints can be filed with any member of our team and immediately will be dealt with by relevant team members and management team also.
Last updated at 10:05 AM 28/08/2017 by Akshay Ruparelia

Awards won by Doorsteps.co.uk, Harrow HA3 5RN



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