100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction
Sep 22,2020
Sep 22,2020
4
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this helpful
this helpful
I did not make a complaint at the time but after receiving an email of the property we already viewed I feel justified in doing so.
My friend and I viewed a property in Knaphill on 28/07/2020. Our original viewing time was meant to be in the morning as we were viewing other properties in the area that day and had lined them up in accordance, I was emailed an hour beforehand telling me that this had been cancelled with no explanation as to why, I then rang their office to be told that they could only fit us in at 4.15pm, I informed them that this was an inconvenience to us as we do not live in Woking however we conceded because we knew that this was most likely the property we wanted.
We waited the three hour gap in Woking to view this property and the estate agent was 15 minutes late. Once viewing we sat outside and decided that we would very much like to rent, we then rang their office WHILST STILL SAT OUTSIDE THE PROPERTY to be told IT HAD ALREADY BEEN LET EARLIER THAT DAY, not only this but we were not offered an apology just "it's already been let, can we help you with anything else? no? bye?". We of course were extremely disappointed and angry as we had wasted three hours of our time waiting to see it and thought we had found the perfect flat.
My friend has now found a place of her own as she was on a time limit to move out, and now I am being emailed TWO MONTHS LATER and informed that the place we WANTED is actually available?
We are absolutely disgusted with the service provided to us by Manners residential and would like this to be passed on to Senior members of staff and would like a response.
My friend and I viewed a property in Knaphill on 28/07/2020. Our original viewing time was meant to be in the morning as we were viewing other properties in the area that day and had lined them up in accordance, I was emailed an hour beforehand telling me that this had been cancelled with no explanation as to why, I then rang their office to be told that they could only fit us in at 4.15pm, I informed them that this was an inconvenience to us as we do not live in Woking however we conceded because we knew that this was most likely the property we wanted.
We waited the three hour gap in Woking to view this property and the estate agent was 15 minutes late. Once viewing we sat outside and decided that we would very much like to rent, we then rang their office WHILST STILL SAT OUTSIDE THE PROPERTY to be told IT HAD ALREADY BEEN LET EARLIER THAT DAY, not only this but we were not offered an apology just "it's already been let, can we help you with anything else? no? bye?". We of course were extremely disappointed and angry as we had wasted three hours of our time waiting to see it and thought we had found the perfect flat.
My friend has now found a place of her own as she was on a time limit to move out, and now I am being emailed TWO MONTHS LATER and informed that the place we WANTED is actually available?
We are absolutely disgusted with the service provided to us by Manners residential and would like this to be passed on to Senior members of staff and would like a response.
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Opening Hours
Address
Manners Residential
7 York Road
Woking
Surrey
GU22 7XH
01483 590059
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £205,000 | £322,000 |
| Lettings | 93% | 94% | £595 | £3,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 146 | 1 | 62 | 12 | 9 | 0 | 9 | 0 | 4 | 4 |
Areas covered
- GU21
- Woking
- GU22
- Guildford
- GU1
- GU4
- GU3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 01,2024
Nov 01,2024
0
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Small team but huge achievements! Met Michael Bassey, Jack Freeman and Sarah Shaw and I was surprised to see that they actually substituting a whole operation team. Three of them doing the work of a whole offices building. They are the engine! Fantastic service and ...
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Jul 12,2024
Jul 12,2024
0
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As a landlord, I have been extremely impressed with the exceptional service provided by Manners. Their professionalism, dedication, and expertise have made the process of letting my property very easy.
Manners staff have demonstrated a very good understanding of the rental market and provided valuable ...
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May 20,2024
May 20,2024
0
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Sarah responded very promptly and dispatched a professional to the property to assist with the pest control issue....
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Feb 19,2024
Feb 19,2024
0
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Excellent help throughout our tenancy agreement process to move into our home. Always happy to answer our questions and a generally very pleasant team!...
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Feb 13,2024
Feb 13,2024
1
people found
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this helpful
The sign of a great company is when they accept feedback on the chin and address concerns. Have worked with the Manners team for 18 years, and most recently they didn't deliver their normal exceptional service. We told them this and they put their hands up. ...
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Feb 07,2024
Feb 07,2024
0
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Always quick to respond to queries and gets the job done when we have any issues....
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Feb 01,2024
Feb 01,2024
0
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Dealt with serious water issue very promptly and had situation resolved within a day, which included a plumber visit and a Thames water visit when the issue was escalated...
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Dec 18,2023
Dec 18,2023
1
people found
this helpful
this helpful
Great customer service, and communication.
Whole process gone smoothly. Defenitly recommend....
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Nov 24,2023
Nov 24,2023
0
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Manners have made the move really smooth and and stress free. Sophie and Suzi were really helpful, really good communication throughout the whole process and lovely and friendly throughout. Would reccomend!...
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Oct 09,2023
Oct 09,2023
0
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I am a tenant who had sudden severe plumbing issue, Sarah was amazing in responding with the solution, in less than 2 hours from reporting the issue a drain specialist was at the property and we moved straight from the problem to the solution. all was ...
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Sep 13,2023
Sep 13,2023
1
people found
this helpful
this helpful
I am pleased to recount the incredible experience i had with an exceptional realtor who went above and beyond to help us finding the perfect rental home,right from our very first interaction, Sophie displayed an unrivaled level of professionalism, transparency, expertise, and heartfelt care ...
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Aug 17,2023
Aug 17,2023
0
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Kind agent who showed me the property thoroughly and gave all his time to answer all of my questions with content. Relatively quickly to get in touch with as well with no issues. Everything done in a professional manner with thorough explanations....
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Jul 11,2023
Jul 11,2023
2
people found
this helpful
this helpful
James & Nick along with the team were excellent from start to finish. Sophie kept us updated providing good feedback throughout the sale process.
Despite the market being tough, the sale completed in just 8 weeks with smooth and easy administration.
Very professional, highly recommended....
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Jul 09,2023
Jul 09,2023
1
people found
this helpful
this helpful
Great service, Sophie was excellent from arranging the short notice visit, to really understanding what we wanted in our new home. The paperwork went swiftly and no issues along the way. We are happy with our new home...
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Jun 29,2023
Jun 29,2023
1
people found
this helpful
this helpful
Compared to my previous experiences with other agents, which often felt like a hands-off approach of "Here's your key. Figure it out yourself," Manners Residential truly stood out with their exceptional approachability and helpfulness.
Suzi and Sarah deserve a special mention for their friendly and ...
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Jun 20,2023
Jun 20,2023
1
people found
this helpful
this helpful
Time is the test of any relationship. I have been a Manners Residential customer since 2004 and I would not use any other agent in Woking. I am grateful to James and his team for their friendly and professional service throughout the years. Sophie has most ...
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Jun 19,2023
Jun 19,2023
1
people found
this helpful
this helpful
I wouldn't pick out just one staff member as I have only ever had excellent service with EVERY member of staff at Manners in Woking. They are helpful, supportive and charming. Over 20 years we have worked together on my funny little flat, always finding new ...
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Feb 01,2023
Feb 01,2023
2
people found
this helpful
this helpful
Nick and the whole team at Manners have been very supportive, professional and communicated both efficiently and clearly throughout the whole process of letting my first property....
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Jan 11,2023
Jan 11,2023
3
people found
this helpful
this helpful
excellent service, great customer service, seamless communication, responds to any queries within a day
everyone is polite, professional and friendly. My queries were answered straight away, my emails were responded within a day.
I felt comfortable and well supported throughout the process of renting my ...
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Jul 25,2022
Jul 25,2022
2
people found
this helpful
this helpful
I have been with Manners Residential for ten years - they are excellent.
I trust them completely for their efficiency, service and knowledge of the letting sector. I feel supported and guided in changes to law in letting and they are prompt and polite.
I ...
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May 18,2022
May 18,2022
3
people found
this helpful
this helpful
Manners Residential performance has been great all the way along during my tenancy application process. First, they have found time to allow an extra viewing not booked in advance which has ended up being the right one.
All information required has been clearly explained to ...
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May 17,2022
May 17,2022
4
people found
this helpful
this helpful
Best company I have used can't thank them enough.Nicky goes above and beyond. all the staff work hard to make letting exspirence run smoothly.thank you...
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May 17,2022
May 17,2022
4
people found
this helpful
this helpful
We knew we wanted to go with manners from our viewing with Nick Griffiths he answered all our questions and made the process so easy to understand. Suzi dealt with all our referencing and did an excellent job she was so quick at replying and ...
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May 17,2022
May 17,2022
3
people found
this helpful
this helpful
I have been using Manners Residential for over 10 years and they continue to offer a very professional service, from finding new tenants quickly to finalising contracts. There is always a member of the team available to answer questions or problem solve. An excellent all round ...
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Feb 16,2022
Feb 16,2022
2
people found
this helpful
this helpful
Absolutely useless. Avoid at all costs.
Was given first right of refusal, and first viewing, of a flat. Letting agent cancelled and rescheduled multiple times. They then gave viewings the day before they promised first viewing. Somebody put an offer in, so ignoring entirely what ...
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Oct 19,2021
Oct 19,2021
4
people found
this helpful
this helpful
This was my first time moving by myself and outside London. The whole team has been very professional, attentive, helpful and responsive. In less than a week I got approved for the flat and was ready to move in! Definitely the best experience with letting ...
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Jul 18,2021
Jul 18,2021
4
people found
this helpful
this helpful
Manners have been looking after our rental house for approx 17 years. Long-term tenants moved out a couple of weeks ago and after some minor repairs and decorating jobs, all carried out with my full agreement, a new family was able to move in several days ...
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Apr 22,2021
Apr 22,2021
3
people found
this helpful
this helpful
Friendly, approachable and not stuffy.
Were helpful in all ways with re letting my property and gave good advice, with good communication.
Convenient location to my rental property....
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Jan 04,2021
Jan 04,2021
3
people found
this helpful
this helpful
During our two tenancies with Manners we found all members of the team to be extremely helpful and quick to reply.
We didn't have many problems with the properties we stayed in, but when we did we able to resolve them with one of the ...
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Oct 14,2020
Oct 14,2020
4
people found
this helpful
this helpful
I had a privilege of being one of your tenants.
i have no words to thank for the extraordinary work,involvement, promp response, briliant comunication, kind team with a high human spirit.
5 STARS TEAM !
BIG THANK YOU FOR YOUR HARD AND AMAZING JOB TO :
DANIELLE ...
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Nick
(81)
Nicky
(47)
James
(43)
Sarah
(15)
Suzi
(6)
Dawn
(4)
Sally
(2)
Michael
Amy
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 19/06/2023, 3:23 PM by Nick GriffithsComplaints Procedure
No procedure set.
Last updated at 2:23 PM 19/06/2023 by Nick Griffiths
Best Letting Agent in Woking 
Thank you for your time on the phone earlier on.
I would like to reiterate my sincere apologies to you, and of course your friend, in relation to the catalogue of events in July that caused your dissatisfaction with Manners Residential. As discussed some of these events were beyond our control, but some of them could have been handled better. Rest assured I will be reviewing staff training needs along with a separate review of some of our systems to ensure, where possible, this doesn’t happen again.
As you have now received an explanation of the events two months ago, and also recently when the property unexpectedly came back onto the market, I genuinely hope that your impression of Manners Residential has become a little more positive.
Please don’t hesitate to reach out directly to me in the future, should you wish to give Manners Residential another chance.
Yours sincerely,
Nick